Oh wow -- O'Reilly Auto Parts in Santa Monica saved me serious time and money…read more I needed a battery replacement for my 2021 Subaru Crosstrek. A local shop quoted me over $677 (installed) for an Optima Red Top 35 AGM - Start/Stop battery (and the dealership was about the same for their Subaru private label). O'Reilly sold me the same battery for $280 plus tax ($314) -- and installed it for FREE (e.g., for simple, straightforward installs like mine). That's a savings of $228 on the battery and $100 on installation. Chris handled the install and he was great -- fast, careful, and clearly knew what he was doing. I tried to tip him and he politely refused, which says a lot about him. Everyone I spoke with on the phone and in-store was helpful and friendly. They did get a couple small details slightly off (the warranty length and the price was about $20 higher than quoted), but in the end I still paid far less than anywhere else and got excellent service! Highly recommend this location if you need a battery or honest, no-nonsense help.

If you don't like wasting time in auto parts stores, ask for JIMMY. He is a man of few words, but…read morehe does everything quickly and flawlessly. He helped me find the right battery for my Nissan Altima, removed the old one, installed the new one, explained everything clearly, and was genuinely friendly throughout the process. Excellent service.

I talked to Trish and she helped me fix my battery very quickly, and the manager ended up giving it…read moreto me for half off which was amazing. They did a great job and very quickly as well, I would definitely come back!

Congratulations to Pep Boys for employing either the world's most confident liar or a "technician"…read morewho couldn't identify a run-flat tire if it rolled over his foot and introduced itself. Here's the story: my girlfriend comes in with a flat that any half-conscious human could have patched. Instead, Pep Boys' resident tire scholar declares it a run-flat (it wasn't), says run-flats can't be patched (also not how any of this works), and sells her a brand new tire. How generous. Fast forward to today. Another flat, same tire. We take it to American Tire, who informs us the ONLY run-flat on the car is, plot twist, the exact tire Pep Boys swapped in. The one they sold her. So either their guy was so bad at his job he diagnosed a regular tire as a run-flat and then installed an actual run-flat by accident, or he knew exactly what he was doing and saw a woman walk in alone and smelled commission. Either way, the options are scam or stupidity, and honestly neither one is a great pitch for a tire shop. Save your money, save your time, and go literally anywhere else. American Tire didn't try to sell us a submarine. Low bar, but Pep Boys limboed right under it.

What a difference from their main competitor down on Venice Blvd…read more AutoZone is also super neat and tidy but the employees seem way more knowledgeable than the other guys. I went in looking for a specific set of brake pads I THOUGHT I needed, but was quickly informed by a knowledgeable young worker that I would spending way more money than I needed to and they pointed me in the right direction. They showed me the possible selections which were more plentiful than their competitor and gave me their professional opinion on what my two best options would be and I dare say they were right! No more squeaking and rocking for my car. As I exited I even saw an employee helping another customer change wiper blades. I set up an account and will be doing most if not all of my automotive needs shopping here from now on.

Bad customer service overall. Very rude staff. I was speaking with one of the employees, and he…read moreinterrupted our conversation to answer a phone call, leaving me waiting. I felt ignored and unappreciated as a customer.

Jose Gonzalez my service representative is awesome. I did not have an appointment and My 2018 Jeep…read moreRubicon over heated Sunday night. I called Jose in the morning and he told me yeah come on in. Jose is diamond in the rough, he took care of all the issues on my Rubicon and got it back to me quick. Jose wanted to say thank you again.

Avoid! Avoid! Avoid! Very unreliable, unhelpful staff…read more.. took my car in and complained about the leak in the tire, put air in and said you're fine...six months later same thing. Another six months...oh you have a nail in the tire and you'll have to buy a whole new one! Thank you for letting drive on an unsafe tire for a year!

Got new tires installed but bought my tires from giga-tires (wholesaler) they overnighted them next…read moreday delivery. And pep boys installed and aligned only. Was best price out there w install, tax, shipping, recycle fee all in. Only paid pep boys for install/alignment w a coupon. I had an appointment as well. Took 2hrs. I need to personally mention Robert (the supervisor) and Luis (technician) both have returned back to this location and thank goodness for that. Because of these two stellar human beings who deliver excellent customer service, They have single handedly saved this store! Because of them I'm giving a 5-star review!! Thank you for your kindness and knowledge and solution oriented mindset. These two deliver on professionalism!

Did every thing I needed for my 2017 X3 BMW was done just great .Good timing and great customer…read moreservice

Ramon was super helpful assisting me to get the parts I needed to quickly work on my car…read more Appreciated the help!

There have been a few times recently when I have stopped by to ask someone to help me check under…read morethe hood of my car, to help me see what fluids I need. I have had a wonderful woman named Nilda come out and help me, and she's always been patient, informative, and very helpful. As one woman to another, in the still male dominated world of auto shops and auto repair, it's been fabulous receiving her help! Thank you, Nilda!

This place is great! They are organized, polite, and knowledgeable. They looked up the car part I…read moreneeded -two particular headlight bulbs- and a very nice man working there came out and installed them in my car, which was tricky because it was dark out! He did it perfectly! I will definitely go there first for my car needs

Came today on 2/26/26 around 4:30pm to replace my car battery I had under warranty. The first…read moreemployee who helped me was a gentlemen who tested my battery but was more concerned about being off than finishing helping me. He also struggled finding my warranty. He abruptly left me at the counter without giving me instructions on what to do next. The second employee who helped me was a younger guy, he was super helpful I can't remember his name I apologize, but he was UNI alumni. Anyways he was super helpful and gave me pointers on taking my battery out, if it wasn't for him - I would've had a terrible day. Thanks again brotha!

I stopped in yesterday, May 1, 2026 and could not have been more pleased with my service. Caesar…read morewas so kind, courteous and helpful. He went out of his way to help me, and i was in the store for a while and watched him move about the store with confidence and professionalism that I have not seen from someone in a long long time. (Especially in Los Angeles, where most places you go, they avoid eye contact and do everything they can to not help you. or they act like you are a burden). Caesar came to my car, helped run my diagnostic, explained everything to me, helped me purchase the items I needed and did it all with a smile on his face, with such professionalism. Please give this young man some recognition for his hard work. Cheers to Caesar.

In the last 2 weeks I went to this auto zone twice. Both times were good experiences…read more Yesterday i went in to grab screws for my car battery. Michelle was really nice in helping me find what I was looking for and David the manager was super helpful when we needed extra assistance. I was in-and-out in 10 min. Great location. Plenty of parking

Hard to come find a shop like this anymore, have to go online every time now. This is a great place…read morewith helpful & educational guys. They carry what your local auto zone don't and more.

Poor service unqualified and unprofessional. it was a gem in the area years back! I am not sure…read morewhat happened. However, the quality of the goods they carry doesn't look the greatest and the guys that work there are unfriendly I had to walk through a large cloud of smoke to enter...

Let me start by saying the employees here are top notch. They go all the way for you and they even…read morechanged the battery of the car for me. FOR FREE. The employees here are very nice and respectful. They treated me the way I would like to be treated. Nowadays that impossible to find . See you guys soon

Horrible customer service! Staff is very rude specially some old guy with glasses name is…read moreD-Chiagra, I will not be coming back anytime soon