Oh wow -- O'Reilly Auto Parts in Santa Monica saved me serious time and money…read more I needed a battery replacement for my 2021 Subaru Crosstrek. A local shop quoted me over $677 (installed) for an Optima Red Top 35 AGM - Start/Stop battery (and the dealership was about the same for their Subaru private label). O'Reilly sold me the same battery for $280 plus tax ($314) -- and installed it for FREE (e.g., for simple, straightforward installs like mine). That's a savings of $228 on the battery and $100 on installation. Chris handled the install and he was great -- fast, careful, and clearly knew what he was doing. I tried to tip him and he politely refused, which says a lot about him. Everyone I spoke with on the phone and in-store was helpful and friendly. They did get a couple small details slightly off (the warranty length and the price was about $20 higher than quoted), but in the end I still paid far less than anywhere else and got excellent service! Highly recommend this location if you need a battery or honest, no-nonsense help.

Helpful and friendly staffs! came here to replace my windshield wipers for my car although the size…read morewas incorrect I was able to go to another O'Reilly auto parts and exchange for the correct ones. They even recommend to help me install if I couldn't do it myself, which was helpful since I got the wrong one the first time.

I had a starter checked out. And it turns out it was bad. They had my starter in stock and the…read moreprice was right. So happy.

This is now called O'Reillys auto parts I don't know why it's not reflected like that on Yelp. But…read moreI went in there today, because my car told me I needed some oil in it so I looked up the kind of oil that my car takes and I yelped for the closest auto parts store which happened to be this one. I also knew I needed windshield wiper fluid...my car is what was making a weird noise when I turn so I thought maybe I needed power steering fluid. I went in I was helped very quickly and given solid answers to all my questions. I put a quart of oil in my car, my car took all of the windshield wiper fluid, and my power steering fluid was literally dry... I am so glad I stopped in and I fixed three problems in my car for under 30 bucks I felt like such a champ when I left! My poor car was driving me around needing all these things...I fixed her today! Save money on going to a mechanic and do it yourself! The guys at O'Reilly's were super helpful me out and saved me 15 bucks by offering me a product that was the same just less expensive...thank you!

Isiah is the best. He helped me out with new keys for my Lexus 2008, 264,000 miles and she rides…read morebeautifully. Her name is Chloe and she and I are forever grateful for Lexus. Lexus is the best made car ever!!!!!!!!!!!!

I am extremely disappointed with my experience at Lexus service, specifically with Lauren Whipp…read more I was given a rental vehicle that smelled strongly of cigarette smoke. My own Lexus, which I have owned for less than a month, stalled completely while I was driving with my daughter. The service department acknowledged the stall and stated they could not determine the cause. After this incident, I was instructed to return the rental and told another vehicle would be provided. I drove an hour and a half to the dealership based on that information. When I arrived, I was told no loaner would be provided and that I needed to find my own way home by calling an Uber or renting a car at my own expense while Lexus investigated. I was also told I could drive my vehicle home despite the recent stall that put my daughter and me at risk. During the incident, I suffered whiplash when the car lost power and I had to jerk the wheel to avoid a more serious outcome. No other vehicles were involved. This was a complete stall. The lack of concern for customer safety, poor communication, and refusal to provide appropriate support after a serious vehicle malfunction was unacceptable. This experience has caused significant stress and disruption and has permanently changed my confidence in this dealership.

Amazing and great service, I spoke to them on the phone and I got insight on some parts I needed…read moreand they had it ready for me

I called @ 10:30 am, part not in stock. I arrived @ 12:15 pm, picking up radiator plus all the…read morehoses. Same day, WOW. Looked all around for this radiator, got it here. Ask for James, he means business. ​

Been coming here for years! It's my happy place of escape for getting my car washed & interior…read morecleaned.. Barista Jared is always smiling when making my usual oat milk latte during my car wash service! Fletcher Jones' complimentary car wash services for their customers is truly unparalleled!! Have purchased my last 4 Benzos there & referred so many colleagues. They deliver cars to your front door without going into dealership if you know what you want.. The coffee station & snack bar are the distinctive touches provided by the Fletcher Jones family of dealerships throughout southern CA with Audi, MB, Porsche, Toyota from BH, Newport Beach, Ontario, Carson.. It's their VIP treatment, service, amenities which collectively stands out from other competitive dealerships. I've been to Calabasas, Keyes VN, Long Beach, Encino to explore options - but without fail, always always come back to the fabulous Fletcher Jones family of dealerships! They make it too easy to main loyal.

It's that time of the year for my car to be serviced. Chris Martin helped me and he was amazing…read more Walked me through the entire process from beginning to end and made sure to have my uber ready to and from the service center. I asked a billion questions and he still answered them all with a smile on his face. Thank you Chris and Audi for great service.

I honestly can't say enough good things about Jessica,Dee, and the entire team. They truly made a…read morevery stressful experience feel so much easier and, most importantly, so much more heartwarming. I've been a very careful driver for almost 20 years, and this was the first time I had ever been in an accident. I was rear-ended, and to make things even more stressful, the other driver's insurance wasn't enough to fully cover the repairs to my car. For someone who had never been through an accident or dealt with an insurance claim before, the whole situation was overwhelming. I was dealing with so many emotions at once -- frustration, helplessness, and honestly, not knowing what to do next. On top of that, I suddenly had to figure out insurance claims, repairs, a rental car, and everything else that comes with an accident. During a time when I felt completely inexperienced and overwhelmed, meeting people like Jessi and Dee was honestly a blessing. Jessi at the front desk and Dee from the repair team were absolutely wonderful. From the very first day I dropped off my car until the day I finally picked it up, they were patient, kind, understanding, and incredibly responsible. What touched me the most was how genuinely caring and warm-hearted they were. They didn't make me feel like I was just another customer or another repair order. They truly put themselves in my shoes and always tried to think about what would be best for me. They took the time to explain each step of the repair process, kept me updated along the way, and were always willing to answer my questions and give me thoughtful advice. I never felt like I was being left alone to figure things out. Even the rental car process, which was completely new to me, was made so much easier because of their help. They were incredibly attentive to the little details and always willing to step in and help. Those small acts of kindness may seem simple, but when you're already stressed and emotionally drained, they mean so much. The entire process, from the first day I brought my （injuried ）car in to the very last day （brand - new revival ） I picked it up, was handled with patience, care, and genuine compassion. They kept me informed, followed through on what they promised, and made me feel that someone was truly looking out for me. Honestly, you don't realize how much a little warmth and kindness can mean until you're going through a difficult situation. Jessi and Dee gave me more than just good customer service -- they gave me a sense of comfort and reassurance when I really needed it. That is something I will always remember. I'm incredibly grateful for their professionalism, patience, responsibility, and especially their genuine warmth and kindness. They took great care of both me and my car, and I truly appreciate everything they did. If you've been in an accident and feel overwhelmed about what to do next, I would absolutely recommend this team. I'm very thankful that Jessica,Dee, and their team were there to help me through my first accident. They turned a very stressful experience into one that I will remember with a lot of gratitude.

I brought my Tesla Model Y to the Santa Monica Collision Center mid June after being rear ended. I…read morehad read reviews on Reddit and through Google that Tesla doesn't work with all insurances (they would bill you and then you would be in charge of submitting that to your insurance to be refunded) and boy was I glad I still stopped by to get an estimate here. I dropped my car off to get a real estimate and they communicated directly with my insurance (AAA) while looping me in when necessary. I was told it would be ready for pick up around July 6th, but it was ready a week early! I appreciated all the updates that were sent to me on the app from my estimator, Greg. Once I picked up the car, we did a quick inspection and off I went. 10/10 recommend this location.

I came in because my splash shield under my car was scratching on the road and the Alex fixed it…read moreperfectly !

Excellent customer service and great work every time we come here! Prices are very fair and they…read moredon't try to upsell you on other products or services. This is out go-to spot for tires and general auto service.

Horrible customer service, no one acknowledged you were there. Then the old guy with long curly…read morehair comes over asking are you just going to stand there or do you need help, I was shocked by his approach. He then wanted to charge me $140 dollar for a used tire that had less then half the thread on it. I ask if he can lower the price. The man looked at me dead in the eye and said you don't have to buy it you can go look somewhere else. I went to LA Tires on 8th and Hoover. Found a used tire in better condition for $100. They also know how to talk to ppl. Do not come to this location.

I had a flat!! The AAA person suggested TIRES AND WHEELS. I…read moredrove in and LEONARDO repaired my tire in 10 minutes flat! I would have spent HOURS at Pep Boys. Now I don't ever have to go there again! Call and Ask for Victor! Great place for car needs. A little hole in the wall in WLA.