The Customer Service could do better when a customer has questions they should be first and foremost number one priority, but overall a great little reptile shop with great variety and every time I have ordered from them it's always been just what I have seen online and super healthy. Would highly recommend this business read more

I bought an Eliot's chameleon that died within three days of delivery. They offered me a replacement (minus shipping) but declined to answer any of my questions regarding how to best ensure the new one would do well. Instead, they gave me a store credit in lieu of a refund, which I will use for supplies. read more

I just want to say thank you for this amazing and incredible snake. He is healthy and such a friendly boy (which I honestly didn't expect!). Even though he's only been with me for a week, he's so easy-going in my hands and has never shown any aggression. I'm truly so happy with him -- I never imagined this kind of snake could be so sweet and friendly. read more

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Cammi and Thomas were both fantastic in helping me with the purchase of my GHI Pastel Scaleless (possible lesser) Ball Python (still thinking of a name). They were patient, attentive, full of useful information, and I can tell that they truly care for the animals, want them to go to a good home, and were willing and open to me reaching out for help in the future. My snake is happy and healthy. I'll bring her by in the future, or at least some photos/videos of her (trying to be extra careful with her). I bought my last snake from this company around 20 years ago and I'll always be a promoter for you all. Thank you again for making this special for me and introducing me to my new love. P.S. I noticed she has a "heart" pattern right behind her head! See photos below. Keith O. read more

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I had an awful experience with this seller. I ordered two tree frogs, and both arrived completely unresponsive. I gave them time to warm up and acclimate, but they never moved and quickly turned discolored and yellow--they were clearly dead on arrival. When I contacted the seller for help, I was shocked to be offered only 50% of their value for TWO dead animals. That is completely unacceptable. This wasn't a minor issue--this was a total loss, and the response showed zero accountability or genuine customer care. Based on this experience, I absolutely would not recommend purchasing from this seller. read more

Order a melanoid Axolotl(black) and they sent me a Leucistic(white). They claimed since I didn't email the correct email about it the only thing they can do was give me a 25% discount on my next order. This was my 1st time ordering from them. You would think they would make it right. read more

I paid 108 dollars for a scorpion which arrived dead. Haven't heard from customer service yet so time will tell

Didn't get my whole order shipped. Of course the 1 missing was a part of a special order. I sent pics of my order to their helpemail and a few hours went by and I never got a response. I called and they said the person who handles the issues isn't in so I asked if I was going to get my order shipped out today and they said no. So minimum 3 days after my purchase, will I receive this special order for a customer. Not good business practice. read more

I bought online a set of three ball python yearlings. One of them died within a week, and he also came with ticks. I didn't even call the company as I've heard they won't fix their mistakes. I wish they would be able to send me a new snake, but I am unsure they would consider. The other snakes had mites. One of them looks healthy with the exception of him having mites, but I'm a little concerned about the other one alive... I'm not sure if they would be willing to make it right or not. I tried submitted a dispute about mine that passed away after a week of having him. I would be incredibly hesitant as any animal you receive probably needs heavy rehabiliation.... I'm not sure I would order from them again, because I'm scared they will send me something dead or dying. read more

worst place to buy any pet I have bought a few things and won some auctions and most of them have died in a month read more

Went looking for a turtle for our granddaughter. Small compared to their competitor several blocks away. Very knowledgeable and friendly staff. read more

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Good service, prompt shipping, excellent animals. Will highly recommend to anyone. I have purchased 9 turtles 2. Tortoise 4 snakes read more

if I could leave zero stars, I would. I have spent over $1000 with this company on animals and every animal that I receive is either sick/dead on arrival/last for a couple months because it's a snake and they can last a couple months and then dies I have other reptiles that I take care of that are in the same room as the reptiles I buy from them and they are alive. I think their issue is they hire a bunch of fiends to go run in the bushes grabbing wild reptiles so they can sell them and normally the wild reptiles after being captive for so long get so depressed that they die. None of their animals I would recommend to anybody not even my worst enemy. Do not buy do not buy do not buy from them. read more

Ok, i just deleted my review from earlier because they sent me a shipment tracking number for the missing tarantulas. and when i checked with UPS it shows they canceled the. shipment . This review will stay up, until I Reciever TWO more live tarantualas, and the 20 extra bucks they charged me for a Saturday delivery, Today is now Tuesday, and I have only received one of the three Tarantulas that were suppose have been delivered Saturday, and still no true sign that they are going to make it right. I will nto DELETE THIS REVIEW, so UGR, if you want it removed,, Call my Attorney, you people are horrible. I will be contacting Affirm and filing for refund, and maybe i should get the animals rights to spent your facilities. I heard that even you storefront is rather unappealing. read more

I saw their advertisement for Stuart's Milksnakes, babies & adults. They were honest that these are field-collected, not captive-bred. When I ordered, Josiah advised that they he not guarantee Live delivery due to my remote location & cold temperatures in my area. My snake was shipped overnight and I got him at 1:00 PM my time. (UPS driver had NOT kept the package warm despite the "Live Reptile" label.) Snake has stunning colors - even better than what the photos showed. He is thick & girthy and arrived very healthy, despite the cold temperatures during transit. I'm very pleased and would order from this company again. read more

I have ordered iguanas from Underground Reptiles on three separate occasions. I have always received great customer service. They have always sent me healthy animals. read more

Underground Reptiles - Reptile Shops Near Me - Deerfield Beach, Florida

Stay away from this company!! i bought $800 worth of pill millipedes from them and had them shipped overnight FedEx with hold at hub. They were dropped at Fedex at 6:30 PM in Florida and arrived in NJ at 8:00 AM. I was the first person in FedEx at 9 am when they opened and picked up the box. Short drive home, opened the box and all dead with the exception of 3 millipedes which also died later the next day. Temps were in the 20's here but the box and heat pack were still warm. No lag due to temperatures according to Austin there at Underground. Thirteenth and a half hours of travel and all dead?? Impossible that it was caused by temperatures. I've been shipping isopods all winter and have not had one death. Spoke with Austin 2 days later after going back and forth with emails and his offering to make things right was free shipping on my next order. lol. Terrible customer service and sick animals. Don't do business with this company unless you like throwing away money. read more

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very trust worthy I must say. fast reliable shipping on pets. I found another vendor for a pet but due to Underground Reptiles reputation I would rather wait until Underground Reptiles has the product. thank you. Manuel Borges. read more

I ordered and then before they shipped, I was able to cancel the order and they sent me a polite email with a store credit that never expired. Of course, i used it the next day. The service that I had was great, can't wait to get my new lil fella. read more

They have cool stuff and I'm sure not Everyone is the same. I've been here a few times and great experiences. Unfortunately I went to buy some rats and as I'm waiting to check out the lady that works at the front was just having a conversation with a guy about immigration and deportation. She was just openly discussing how pro deportation she was. The guy kept giving different scenarios and using personal references telling stories of people he knew struggling, she was impenetrable. Kept mentioning how all of them are on assistance and we are overpopulated. (Mind you the guy was explaining how we're a minority and mostly live as a large household) As a Cuban immigrant, who came at 8 years old, and lived that. I came legally 20 years ago. I've Been a legal citizen for about 15 years thanks to my IMMIGRANT mother who learned all those constitutional and American history questions for the citizenship interview, probably knows more than half of actual "born" Americans + DJT. I left feeling so uncomfortable and sick to my stomach. Only reason I didn't walk out without paying was out of respect for the rats but damn what a terrible experience came out of what should've been a simple mundane errand. Although some may see it as irrelevant I care about the heart of those who work with people and animals for a living. Way to make a customer feel unwelcomed. read more

This place was nothing but helpful and attentive. We ordered a bearded dragon and they were quick to ship and assist with any questions we had. They also took the time to call us and give us tips for starting out. The woman we spoke with, Bri, was very kind and helpful, both during updates and with our questions. Our baby beardie Spyro is doing well and eats like an absolute champ. Thank you guys! read more

Underground Reptiles - Spyro the Dragon - Reptile Shops Near Me - Deerfield Beach, Florida

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I saw this company had African tailless whip scorpions, which I had been looking for, in stock. I asked if it was possible to get a 1.2 trio, and was told that's no problem, they'd put a note on my order. When my order came in, I had all females, one dead. They were shipped on dry carefresh with no thermal pack. When I contacted the company, I was offered a store credit for the one DOA ( which wouldn't even cover a replacement if I was buying a single animal, nor would it guarantee me the correct sex), and told there was no note on my order indicating that I wanted a 1.2 trio. When I provided screenshots of my communication, suddenly there was a note that they had overlooked, but they don't guarantee sex, so the note doesn't matter anyway. read more

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I purchased a beautiful Red Orange African Bush Viper (Atheris Squamigera) from Underground Reptiles in 2021. A year and a half later, I couldn't be happier with the purchase. read more

Underground Reptiles - Atheris Squamigera - Reptile Shops Near Me - Deerfield Beach, Florida

Horrible all around. I ordered some turtles and was told due to the current temperatures here they can't guarantee that they will arrive alive. When I asked for a refund the charged me 15% meanwhile the turtles were still in their possession at the store. They weren't able to tell me how long the refund process would take. Never dealt with such incompetent bozos in one store on my life. I'm amazed it's still running. STAY AWAY FROM THESE ASSHOLES!!!!! read more

Underground Reptiles - Reptile Shops Near Me - Deerfield Beach, Florida

This place is the best. I cannot understand the reviews here. I've been coming here forever.

Cruel, inhumane, greedy - profits off trafficking in misery. Ships out infant reptiles in plastic petri dishes with air & moisture for a maybe a day with no cushioning for rough treatment as is common in shipping. No protection from extreme temps of regular pkg industry. Fake punched holes in side of box for people emotional comfort as air cannot get inside of plastic Petri dish. Sent out overnight and if rejected sent back slow 3 day ground. No way will infant survive. Despicable!!! This is a crime in Europe, they have special handling for shipping LIVE beings! read more

I've ordered a redfoot juvenile and the first thing I've noticed when it arrived is that it had a ton of ticks on it. Luckily I was able to remove them and no loose ticks were around but for a first time customer, though my tortoise is super healthy, i will not order from here again due to the other reviews. I feel i got lucky and i am thankful. read more

UPDATE: I just got my three leopard geckos, I got them a tad bit late but it was on my end and the issue was resolved quickly, all three extremely healthy and active. I would highly recommend this place to buy lizards from. It was my first time, and the bad reviews made me terrified. But all is well, super well. To me it seems like all of the bad reviews had poor postage service, lived in too cold of an area, or doesn't know how to really care for the specific animal. I read people saying they got sick animals, these guys are far from sick- just healthy as can be and a little feisty. I would say shipping any animal and getting it in the mail is risky, even flying dogs over planes is risky. It's a risk you are going to have to take if you order them. I highly recommend UG. My lizards came from Florida to Oregon I'm highly well condition, and I am super pleased. read more

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this business practices DISGUSTING treatment of their animals. ordered when I was still naive. don't buy from these guys unless you want your animal to show up dead or dying. and thanks to their amazing guarantee, you will continue to receive dead animals in the mail until you finally receive a live one! read more

I had heard of Underground Reptiles and had seen some YouTube videos on them. So, my Husband and I took the drive up North to visit them and see what they had. We recently lost our 9 year old Pet, Dino - a Blue Ornate Uromastyx. We went on an extended vacation, left him with Family and upon our arrival found out he had died a few days after we left. It had been a few months and I really wanted another Lizard. My Husband had purchased Dino at U.R. so I was excited when I went. We visited on a Saturday, looked at their beautiful Blue Tongue Skinks, a baby Moroccan Uromastyx and some other nice Lizards & Snakes they had. One in particular caught my eye. A baby (1month old) Indonesian Blue Tongue Skink. We left without purchasing anything and started our drive back to Miami. 20 minutes into our drive, I called over 5 different reptile stores to see if they ever had BABY Blue Tongue skinks and the answer was a firm NO, from everyone I called! To make a long story short, we turned around and bought our baby Skink! We named him Bruni! He is an Indonesian Merauke Blue Tongue and we love him SO MUCH!! The only reason I am giving 4 out of 5 stars is because the Uromastyx looked very thin and the tanks had water bowls - which are bad for Desert lizards. That's basic Uro care. They only had romaine, no lentils or beans and the romaine did not show signs of Calcium powder. I didn't like that, so I am giving them a 4 out 5. Overall, I will go there again and recommend U.R. for reptiles read more

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My youngest son loves all sorts of reptiles, at times my house has been more of a zoo than an actual house. We love having all kinds of pets, from snakes to exotic frogs to all kinds of lizards, we have pretty much had every kind of exotic animal throughout the years. Our dogs and cats have grown up with many other species around them and learned to adapt or sometimes barely tolerate each other. Underground reptiles has always been one of our favorite places to find new additions to the family. This store features healthy well maintained and hard to find species. We enjoy taking our time and observing each immaculately kept tank. On our last visit, we were fortunate because the staff was in the process of feeding, this meant that we got to see each of these beautiful animals moving around and eating which is always a lot of fun. If you are looking for an addition to the family, I highly recommend Underground Reptiles! read more

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Just bought a baby Herman's tortoise from here along with a baby set up. I was given substitutes instead of the original set up. Some items were also missing. Rabbit food for substrate instead of what was advertised. I paid $200 for a baby tortoise setup. They told me that in store in usually cost more and I got a good deal. When I calculated the actually cost, everything was really worth $90 at most. Definitely a rip off. I gave 2 stars only because I was able to purchase my baby tort and for that I'm grateful. read more

Underground Reptiles - Only thing missing is the rabbit food which I threw out because the bag was busted. - Reptile Shops Near Me - Deerfield Beach, Florida

WARNING!! DO NOT SHOP HERE. I recently bought an axolotl from their shop. Died a few days after. I should've know by the all the people telling us to get our pets anywhere else. Red flag #1, they held all of their juvenile axolotls together in 1 tank. Saw a lot of them missing limbs and mutilated. Also saw tiny white spots on their skin throughout tank. They will sell you sick pets and you wont be helped. When we went into the store, several people had issues with their animals purchased here. Red Flag #2 , they're customer service is terrible. "Im done with this conversation" as they said. Beware of this place. Lots of way better exotic pet stores in South Florida. This is by far the worst. Would give 0 stars if it was an option ! read more

DEAD TORTOISE ON ARRIVAL! This was a Christmas present that we also paid $45 for overnight live shipping and it arrived 5 days later and the tortoise was dead. Drew refused to be of any help and refused to send a live tortoise or refund the money. WORST BUSINESS EVER. All they offered was a discount on a new one. Also, Drew insinuated that we were not customers worth keeping happy because we have never ordered from them before. OF COURSE WE DIDN'T DREW! WE DIDN'T HAVE A TORTOISE YET THAT WE WOULD NEED ANY SUPPLIES FOR. read more

Horrible experience horrible manager horrible sick animals. Tim is unprofessional rude customer at me and also told me that if I wanted any sort of return I would have to bring my dead animal in. He also sold me this axolotl with a fungus on the top of his head I quarantined him for 10 days and showed him this picture and he did not care. quoted from him I am done talking to you about this conversation I do not sell sick animals. All I was asking for was either my money back or a new animal. But that was not possible because I was in the wrong because I purchased the animal and he was unaware of it. Horrible business read more

In June or July 2020 I bought eight "Cuban King Anole Chameleons," from "UG." I ordered them on a Thursday, they were delivered the following Saturday. They were shipped in a box, well ventilated. Each lizard was in an individual breathable bag, with draw string. All eight lizards are still alive today! I have ordered the "feeder crickets," from "UG," as well. The crickets are shipped in boxes with windows with screen, so they can breathe. I also have bought feeder crickets from Pet Town in Downey where I live. Under Ground Reptiles is a great avenue to buy live animals! read more

My turtle arrived dead today. I placed the order on December 21. I called and told them my turtle arrived dead, they told me I should've planned better. They shipped with NO GUARANTEE of LIVE ARRIVAL!!! I'm furious because I paid $45 for shipping alone! They were very nonchalant telling me to pay another $45 for shipping and they'll give me the turtle free....At this point I don't know if the turtle was alive or dead when they shipped it. So devastated because this was my son's Christmas gift.... If they believe the animal will arrive dead, they shouldn't ship it!!!! That's how they got me with the fine print, I thought all animals should arrive with a guarantee alive arrival or replace the item; I paid $45 for shill to get a dead turtle and a "you can pay another $45", please do better read more

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What good is a live delivery guarantee if you don't stand by it. I spent 300.00 on small fragile amphibians. They were poorly packaged and arrived dead. UR refused to refund or reship. Garbage company that cares as little for their animals as they do for their customers. Never again and I hope this review will steer others away and shop for your animals somewhere else. read more

Underground Reptiles - Obviously poorly packaged and dead - Reptile Shops Near Me - Deerfield Beach, Florida

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I don't know what's going on on those bad reviews but my experience is perfect! I am in Cali and ordered a blue iguana from their website, the shipping is fast and on time. The iguana is active and healthy, also no broken toes and tail and the main body color is solid blue which is excellent! At the next day it starts eating, and also I received a call from underground reptiles asked me how's the condition etc, pretty good customer service. Right now the ig is still shy and need settle down, will see how many days after I can handle and start to tame it. Overall my experience from this shop is excellent and will order more stuff again from them. Thanks Underground Reptiles. read more

Underground Reptiles - Blue iguana - Reptile Shops Near Me - Deerfield Beach, Florida

Bought an animal at list price just to have them turn around and tell me that it required an additional $500 insurance payment before shipment or the animal "would be sent to a kill shelter" (exact words). Never received the animal and never heard back from the seller. This company is a complete fraud. Please do not order from them. They are a blatant reptile mill and I have reported them to the Wildlife Commision in their State, as well as the IRS. DO NOT WASTE YOUR MONEY. read more