You as a customer need to know they have an unstable bridge that you walk over which has been there forever, not safe. In rainy weather it drifts water all over you as you walk to the only front door on steps that are now wet people should know this as it's unsafe for potential customers. Under the new ownership from Canada, I find disrespect, I find Rudeness, I find selective customers taken care of by the new owner and another employee while I was personally ignored, & treated badly. This was not the first time and it is the last time!! The products are overpriced and I'm not paying that kind of money and have bad service. There's only one person who works there who is a decent nice employee and treats every customer fairly.. the rest are either clueless. Do not know the inventory or just a plain mean.!! Unfortunately this is my review for the month of February 2026 with their so-called 50!year Anniversary These people have not been here for 50 years. They only took over a year ago and I do not see the quality nor the caring that used to be!! By the way, this is not the same family owned Pet Store business anymore. This is new ownership by snotty people from Canada that don't care about their customers and I am one of the ones that has been mistreated by one of their employees who thinks it knows everything and is very rude, ignores customers like myself I am not the only one this employee treats badly. The individual goes by the name of Mz T for this review of mine.. I am not used to being Mistreated & it is unacceptable behavior! The following is a letter to the new owners from Canada:: Today!!! the last day of January 2026 Not One person said hello to me!! And there was only one customer & she had both one employee & the new self important owner helping & I was completely ignored! I wasn't even said hello to? So unfriendly so unkind I'm not impressed at all! The only person who was nice & greeted me was the dog Trainer Laurie who doesn't work for the Pet Store Fins Furs Feathers but greeted me with a smile which is more than I can say for anyone else in the store! She asked employee mz T who is only an expert at being mean, who has become incredibly even meaner with this new ownership from Canada because when the owner is ignoring customers, this employee feels it's OK to do so and more The name begins with a T, who was asked to come answer a question she didn't know the answer to & this employee refused! To answer , walking away around a corner oh so importantly I understand Miss T has treated other customers in similar fashion for no good reason . If anyone that worked for me mistreated my customers in this manner, they would not be working for me very long !! PLUS Unbelievably I think I overheard your new owner saying some thing nasty about me under his breath like "stupid idiot" ??? I will be making some positive changes which will not include this type of pomposity & Creepy, cruel behavior I didn't deserve. It was embarrassing & I'm not into it at all!!! Ever hear of Yelp!!!!? It's worldwide .... People should know what to expect!! BTW This isn't the way to be successful here In Boca Raton even though Boca has a reputation for a snotty attitude. Usually those businesses do not last very long! nor would they last anywhere! When people choose a store, they should be treated with kid gloves be called by their name and be served with respect, and this is true of any business. This does not happen here and I've put up with it for a year. This last weekend was the last straw.!! Many many many blessings on your path. Cherie read more

I wanted to try "SMALLS" frozen cat food. Only small pet stores sell it, so I found this store. To my surprise it was a very different idea of a pet store. When you walk in you are greeted by a pond of live fish. I almost fell not knowing that I was walking on a "bridge" but ok. The staff was nice, showed me where the food was. Easy to check out. They had a few pets to adopt... birds a bunny. Super cute. It was a cute place. I would go back. read more

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It is such a relief to have a place like Fins Furs and Feathers in Boca. My 2.5yr old Labrador retriever, Molly, has been through the wringer lately dealing with the side effects of autoimmune meningitis treatment, and honestly, this store and the staff have been a wonderful resource. While I have several great vets, they don't always have the time, experience, or a new concern arises a few days outside our appt window. The staff here knows us, and they've spent so much time just talking things out with me--from food choices to most recently figuring out how to protect her paws from further injury after rupturing ligaments in her hind toes from high dose prednisone. To actually spend time in a conversation is comforting when there are so many medical complications. I love that since Molly is trusted off lead, that when the store is empty she can wander around and be herself while we brainstorm. At the height of treatment for meningitis, when prednisone and chemotherapy were wasting her away, this was the one & only place Molly would go to and wag her tail. If not behind the counter waiting for more treats she wanders from sniffing the furry animals up for sale/adoption or is down the treat aisle with a tennis ball. Prices are the same, if not better than big box stores and they have treats that I don't find elsewhere. Our current favorite is St Rocco's Beef & Pumpkin. They are kind, patient & knowledgeable It is a fun and relaxing environment where they actually care about the needs of your pet. To have a small business last this long (55 years) is a direct reflection of their staff and customer service. read more

Fins, Furs N Feathers - Pet Stores Near Me - Boca Raton, Florida

Everything is great at this let shop. Price is better than Amazon and Chewys even after their subscribe and save! read more

Great family owned and operated pet store! The staff is great and very knowledgeable!! I get all of my dog's food, treats, and toys here. Highly recommend!! Thanks for providing a great service and experience read more

I've been going here for over four decades. I don't know if it's been the same owners and managers this whole time, but if it has, kudos to you . It's so nice to have a brick and mortar pet stores when most othersl have already gone, online. I enjoy browsing the shelves and picking out the small items that I need, cute toys I find, prescription pet foods, and other little items that I wouldn't find at other places. Plus, it's always a pleasure to be able to do business with an actual person. Who's there to chat with you about your animals and what they need and want and what's good for them and what's not etc.. Yes, Amazon and Chewy can be convenient, but sometimes I miss the human touch and having a conversation with the real person. read more

This place at first glance was fine with a friendly face to greet you but as you continue on you see the conditions; the uncleanliness, the birds and parrots in the back seemed distraught and screeching the entire visit as if in distress. It was very unsettling. We continued onto the back where there was fish maybe only a few but many tanks. A lot empty. The tanks were disgusting. It looked like mold/slime/mucus growing inside of these tanks. Then in buckets on the floor were big beautiful goldfish, while three/four employees were at the front eating their food. We obviously couldn't/wouldnt purchase any fish or bird although we were hoping to. read more

Back in April 2020, I received my beloved COVID-19 baby, MrBeanSprouts "Sproutsly" Bytes Mahoney Lombard. Of course, the one of the first places I went was Fins Furs N Feathers... This establishment HAS ALWAYS been my saving grace, whether it was bc of my lil girl Cameron Belle, the most beautiful Wheaton that ever did live OR when I was dog sitting and I needed to buy wash / toys / a new leash & collar OR when I was considering purchasing a Devon Rex and spoke with Debbie or Lisa on the phone, and they gave me FREE advice.. bc, I was more than skeptical about buying another being with sight unseen to now, where I buy my kibble from them, random toys, and now specially made holiday bandanna's fit specifically for my lil boy, Sproutsly. I am in true shock, as I just went to update my review and seeing these horrific reviews... Fins Furs N Feathers' is truly the place to go... they ONLY carry the BEST food, treats, accessories, wash, and clothes... Their prices are MORE THAN FAIR... the treatment of the whole gang is bar none... additionally, I was in absolute amazement that when I came in the shoppe a few months ago... my food was on the table, earmarked with my name on it AND?!! I was told, if I save the UPC - every ten purchases... I get a FREE bag... wow oh wow... And, through this disgusting time we are living with in terms of COVID-19... THE ONLY ESTABLISHMENT I HAVE BEEN TO, that literally enforces mask wearing, each Staff Member actually wears their mask over their nose and covers their mouth.. and?! Takes my card, sanitizes it and won't touch it and themselves. You'll never go wrong, when you step your feet into this storefront... whether for a puppy, kitty, and bird... 100% Jordsifed. read more

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We've been customers of FFF since 1997. How time flies! The staff has always been very friendly and helpful (especially with helping us select food and treats compatible our dogs' health conditions), they stock high quality items, and they have fundraising/donations opportunities that benefit local animal rescues. While the store has recently changed ownership we're still experiencing the same great service we're used to at this store. Be sure to check out the handmade dog kerchiefs for every occasion. :) read more

I love to support local businesses instead of chains and I drove out of my way to do so on a busy weekend. What a disaster. This place is filthy. The bird cages looked like they hadnt been cleaned in days and when I quietly and politely pointed to the fact that one of the birds was in a draft and offered that maybe the bird could be moved to an open space out of the AC draft, (a health risk to birds), the lady yelled at me in front of the other customers. and the animals. While I was there, I heard her yell at two other customers over totally unrelated things. One was because she gave the lady the wrong change!! I could hardly believe it. And the other one was a child! I know it's tough to keep a home with pets clean, let alone an entire store. So I have a high tolerance for this, and especially for family owned small businesses. But this place was beyond unkept. I usually go to Wild Cargo Pets for my pet needs and they do such an amazing job of being friendly and helpful and clean. I've been going there for more than 3 years. Today, I was shopping in Boca and decided to give this place a chance. That won't happen again. It's worth the drive to go up to Wild Cargo, or really anywhere else unless you want filth and to be yelled at by a woman who obviously doesn't appreciate her customers at all. read more

This store is a nice locally owned pet supply store. I don't understand the bad reviews about this place. I've never had a bad experience here, ever. I think this store epitomizes old Boca Raton. read more

I ended up in Fins, Furs N Feathers to grab a treat for my mom's dog for his birthday, this place is so cute! There's a little koi pond when you walk in and they have tons of stuff for all kinds of pets! By the register there was bandanas with adorable patterns on it. I even saw a puppy birthday cake! I ended up getting a doggy chocolate chip cookie, looked yummy! I definitely recommend this place for more than just the treats. read more

Absolutely love this pet shop. So nice to go to a locally owned pet supply store rather than the commercialized chain places like Petsmart and Petco. Loved the individual attention and help from the employees....and a nice selection of anything you would want. Best pet experience I have had since the "chain stores" have tried to take over. A real "pet shop" ...loved it ! Kudo's...no bad reviews from me !! read more

The best place we've found with high end cat food and supplies! The staff is very knowledgeable and friendly. 5 stars!

Fins Furs N Feathers (let us just call it FFF) is a great locally owned pet shop in east Boca that has been around since 1970. I used to go to Petsmart for my dog food needs, but I recently switched food brands per my vet's suggestion that Petsmart doesn't carry. FFF not only carried it, but they had tons of samples to give me in each of the flavors to see which kind my pups liked the best. The guys at the counter didn't even blink an eye about handing me plenty of bags for sampling and did so with knowledge and a smile. After I decided on which flavor to feed, I was having trouble stopping in on a day where they had the biggest bag of it available (side note: I have 3 dogs). So the guy at the counter set an order for me and told me to let him know how often I need a new bag. Now they will automatically hold a large bag in the back with my name on it to ensure I always have it. Needless to say, I love the service I receive at FFF. If you like their Facebook page, you can find out specials and contests that they run monthly. Even without promos, their pricing is reasonable and totally worth any cost with the service you receive here. read more

Fins, Furs N Feathers - Front door/hours - Pet Stores Near Me - Boca Raton, Florida

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This place is the best place to go to for a dog or cat food, treats and supplements!! They have quality food, they are educated with the food they carry. If your dog or cat has a specific diet they can help you with making the right choices for your pet. The staff is kind and helpful as well. read more

This store is truly one of the most enjoyable places to shop with my curious puppy, Cooper. He loves the selection of bones, bully sticks, & other edible treats. The staff also provided him with his own personalized bag of treat sampling's (Cooper found the stash of treat samples behind the counter & invited himself to try some before the staff so kindly offered to give us our very own array to try at home) MUST!!! Check out the awesome bandanas, they are handmade by a gal @ the shop. She will take special requests, which is really cool because our puppy is in between sizes !! Picture to follow of Cooper's newest design read more

It's a shame. Better off at a commercial store like Pet supermarket or Petco. I have 2 dogs and a few freshwater / saltwater aquariums. They have limited products and charged more. Don't get fooled by their other reviews. read more

I have loved this place since the first time I laid eyes on it. Been shopping here for 10 years or so. I love to support locally-owned places! Family owned, pet loving, helpful owners, priced right. And my doggies enjoy shopping there too - they're always welcomed and they always get a cookie. What's not to love?! read more

I swear they have to be racist. Because they treated me like they were. Absolutely no common decency from any of the workers including the owner. I brought in an item to return (granted) I had not brought the receipt. They told me no all at the same time and I said I'd come back when I found it. I was ready to make my way out after they had told me no. They had approached me with the idea that I had stolen it, "that specific item has never passed through OUR register, you stole it from us". The fact they thought I stole a 5$ fish item is ridiculous. From that moment on, I felt extremely uncomfortable. Embarrassingly yelling and using condescending language with me until I made my way out. I had no words, other than what a shame. They have absolutely nothing of good quality in the store not even the customer service. So if you need to buy anything for your pets and you love your pets, please don't go here. GO ANYWHERE ELSE!! GO TO PET SUPERMARKET OR BARRIER REEF DOWN THE STREET. They're way nicer. Plus much better quality anyways. read more

Hands down the best pet store in south Florida! Friendly very knowledgeable staff. Great choices in foods, toys, supplies, etc..

Nice specialty pet shop not huge but definitely makes up for size by service and charm. Quality not quantity

Went into the store last week with the intention of buying a hard to find food they carry to switch my dog to. After talking with Taylor for a few minutes, she recommended not changing his food but trying a pre-and probiotic to see if it would help his sensitive stomach. She even jotted down her name for me and told me to call with any questions at any time as she is almost always there. Ya gotta love a small, local business that provides excellent customer service! I'll definitely shop here for my furbaby whenever possible! read more

This place is not just a pet supply store. It is so much more. The staff is beyond amazing, prices are reasonable, the assortment of items is outstanding. The best is just how their customer service is second to none. They just helped me out by coming out to help me since my dogs were on way home from surgery and I was not able to bring my puppies inside since they were so groggy. They. Came. Outside. They helped me figure out what I needed and took care of everything and I didn't have to leave my newly neutered puppies. Who does that? Awesome places do. With awesome owners. I have been coming here for 21 years and it is still just as awesome as Day One. read more

We have been shopping at Fins, Furs N Feathers for over 20 years. I stepped away only once to check out a so called holistic store, but, after that rude and unprofessional encounter I ran back to my favorite place. I love the sisters. I find them honest and with no bull attitudes. They are caring and extremely knowledgeable about all types of animals. Wouldn't trust my precious pet's health to anyone else. To the gentleman making the statement about the sister in the midst of all her fabric. You, poor soul, have obviously not been privy to the most wonderful things that come from that corner. Recently she has been making masks and you can have one for a simple donation. There are beautifully made quilts and blankets handcrafted by this sister. What a shame to be so critical of another's loved hobby. One could very easily run to the nearest pet store and be one part of a chain store. I prefer to go to my favorite place and see friends and feel like family. This is a busy shop which is testimony to all the folks who feel like I do. read more

Not the friendliest customer service, but they are helpful if you ask. However, they have the best selection of holistic, natural and hard-to-find dog & cat foods, supplements, treats, toys, etc. They are the only place in town where I am able to find NuPro supplements, a wide selection of frozen raw foods, and the Puppia mesh dog harness! read more

This store is excellent! The owners are very caring, helpful, and accommodating. I will be back every time I'm in the area.

This store carries HEALTHY pet products! They carry dog food brands you cannot find at the big box stores. They are always helpful and will order what you need if they don't have it. A treasure for pet owners!! read more

Genuinely nice people here. They have Orijen as well as other types of pet food that you can't find in large chain stores.

Have been going to FFF for 15 years now. It is close to my house, the family is extremely nice, have never had a complaint about any employees and they carry the all natural, holistic dog food I need for The Captain. I still love to support the little man, so this is perfect. And yes they employees will bend over backwards for you read more

We love this place! Staff is great, locally owned. Everyone that works there is so nice and helpful. If you have a small doggie this is the place to get squeaky toys! Best selection, high quality treats and toys. They carry a variety of things for your animals. Don't miss this, GO! read more

It was a nice attempt to redeem your practices Debbie but the truth speaks for itself! Our bird had been staying with you for daily visits for TWO years!! We prepaid sometimes months in advance for the cage she has stayed in for two years which was promised never to be given away unless we terminated our agreement which we NEVER did!!! Lisa took it upon herself to just give away the cage without ever telling us as we had been promised after TWO YEARS of bringing our bird in every day to that cage. (The cage had been already prepaid for the month). Let me remind you we continued to do that daily to support your business during the Covid crisis as well. At no time were we EVER offered another cage. Needless to say after being a loyal customer for years, endless purchases of goods easily purchased for less elsewhere, endless recommendations to members of the community we were treated in such a blatantly disgusting way. There are no words for your lack of professionalism and treatment of your customers. The rest of my previous review STANDS as to your business practices. Sugar is doing so well now! No more bloody irritated feathers. She just looks so beautiful now! She is so clean and happy and enjoying a healthy diet. We are so sorry we thought it would be better to have her spend time with other birds in that environment. Shame on us for believing she was getting proper care. It is not my style to be petty but since you mentioned that Lisa went out of her way to make a mask for me that is not TRUE either. She was making masks and handing them out to anyone who would take one. If you did not have her mask on when you came into the store she would break into some sort of melt down and scream all kinds of political comments which of course I ignored as that is just completely out there and unprofessional. I am only interested in being a customer not engaging in political or religious dialogue. As far as Lisa being an artist I have no knowledge of that. However, I have had enough experience dealing with your store for years now and something has gone very wrong there on every level and I would suggest people just shop elsewhere and do not leave your pet at this establishment! read more

Yes, a big variety of items, including holistic and hard to find foods. However, the place is very dingy and dated. The staff is also very odd and unfriendly. They will answer your questions and converse with you but they are very dry and unfriendly. For that type of service, I can go to PetsMart. read more

I learned of this GREAT Independent pet store (not many of them left anymore) when I was desperate to find a very specific brand of pet food. Not only did they carry the food I needed (at a very reasonable price), but I also found some wonderfully dedicated & accommodating people. They know their stuff and it shows! They are always willing to order whatever I need if it's not in stock, they call me when it arrives, and they'll hold it until I can pick it up. I think they're a real hoot to deal with, & are always helpful! I want to commend EVERYONE @ FF&F for their dedication and for their expertise! read more

Great variety and selection! I have been going to this pet shop for many years. The owners are very nice. They have anything and everything you need, from mice to collars, food and beyond. You can even feed the koi fish in the pond as you walk into the store. read more

Beware of the fur-ocious stuff dog in the front! Lol if u bring your dog with you, that is. Love the beautiful koi pond inside! Talking parrots! Lots of healthy products. Very helpful staff. read more

I like this store! And my pug gets special love and treats every time we go :) They carry a nice variety of holistic and niche brand foods and treats, and I always found the staff friendly, helpful and knowledgeable. I only take a point off because yes, the store is a bit dated, but who cares, really. read more

I went in near closing yesterday and met an incredibly competent clerk, Terry. We had a long discussion about dog food and she gave me some samples. I talked about getting a new harness for my dog and she highly recommended that I bring him in for a fitting. I was blown away by the service. Especially at closing time. Fins will definitely be our new place for all our pet needs. read more

went back after several years place has changed for the worst. customer service was terrible and was charged 4 times the amount i should have been. will never go back read more

very nice owners but one of their employees had a very strong body odor that made me extremely uncomfortable.