Thanks to Shepherd and the crew for repairing my tire in a pinch and get me back on the road!read more

Eric is the best person when you have a problem with your car! As an 85-year-old woman, he takes…read moreaway all my worries, has his mechanics fix the problem and still treats me so well! The best place for me.

Blew off the hood decal, on a brand new (1000 miles) pickup, with their pre-wash pressure sprayer!…read moreThey said maybe they had to wash the bugs off - in JANUARY?! (Had to let a cuss word fly after that). Their remedy - this is covered by your warranty - but the dealership does not cover damage caused by personnel at a car wash! Particularly when the automatic car wash was not at fault, it was 100% the pre-wash sprayer guy who lifted the decal. Their staff need better training, you cannot put a pressure washer 2 inches away from a car! Not brilliant service at all. :(((

if I could leave a negative 5 I would. I know your employees probably don't have classes in…read morecustomer service, but common sense goes a long way to know that keeping customer happy keeps a business in business. On 4/7 I paid 33.66 for the nicest car wash with the tire shine. I made it through my vacuuming and drying and noticed no tire shine. I had an appointment across town I needed to get to, so thought "the management should honor this next time if I told them. " On 4/27 at 4:30 I came for another car Wash and told the "manager" what had happened. He explained they had problems with the tire shine and asked, "do you want tire shine" and I said yes if you don't charge me this time. I looked at the receipt and he had charged me the $2 for the tire shine. I told him I thought you were going to comp the tire shine- and he said " no- I should have dealt with it when I had the problem. " I asked to speak to the manager/ he said he was the manager. he wouldn't budge on the $2. I told him that he could refund my wash as I would not come back, nor would my husband, mother and anyone else if your customer service is that poor. Really?? losing customers over $2. glad there are now lots of other choices in Billings for car washes.

We stopped at this location on our way through town today…read more The service was fast, friendly, efficient and honest!! Loved the complimentary ice cream and coffee! Our oil change was done in a short amount of time and the price was extremely reasonable!! Great crew at this Master Lube!!

From the first person that greeted me to the last I felt very trusting and comfortable with this…read morebusiness. Everyone was very appreciative of my business and speedy about getting me back on the road. I'm going to go to the downtown location for the a detail. And will post about my experience. Thank you!

My wife got her oil changed here yesterday. She went from there to meet me for dinner. We were…read morethere maybe an hour and when we came ouy there was a large oil spot under the car. I drove there first thing this morning at which time they said it was the plug seal. This is ridiculous that it was done correctly the first time. That is me having to take time off work drive 90 miles round trip and eat all the expenses because the job was not done correctly the first time I have pictures and they unchanged my wife to a 120 oil change when it should have been 59. Nothing was checked or topped of until this morning. This is a classic case of taking advantage of a woman. I will posting pics to social media

I drove in today for an oil change during the busy time of day. Upon arrival into the bay, a…read moredisturbance broke out. The management staff did the best they could to de-escalate the situation. The other staff kept calm and continued their duties. The gal working on my vehicle took really good care and apologized multiple times, making me feel important even though there was intensity all around and law enforcement was even summoned to the business. I compliment management and staff for receiving training for any and all high pressure situations. It was evident of everyone working together as a team and getting the job done!! I recommend the LAUREL MasterLube to my friends and family.

I pulled in and got taken care of immediately. Everyone was so quick and efficient and friendly. No…read morestress. I like being able to stay in the vehicle with my dogs! Highly recommend. Everyone working here is awesome! Thank you. Thank you. Thank you!

I am new to town and was looking for an oil change place. This location is awesome. It's a little…read moresketchy with the parking because it's so close to Grand, but you can safely wait behind another car in line if they are busy. They had two bays going at once and I only had to wait about 15 minutes. Heck! It wasn't bad at all! I went and bought Chick-fil-A before going and sat there scrolling on my phone! Easy peasy! I had my pup with me and was able to stay in the car the whole service. Thank y'all! You're my new favorite car people!!

They provided everything that I needed and offered me things to drink and a ride if I needed it.read more

I was driving cross country when my car started stumbling and the check engine light came on. I…read morecame to these guys and Jon, although he was swamped, came out and checked codes. He determined that it was just a loose plug wire (thanks previous mechanics), and sent me on my way with no charge. What a stand-up business.

This is the only Master Lube I use. The people do such a great job, they check everything to a "T"…read more And they are so friendly!!!! They are the BEST!

The man there is the best customer service you'll find typically they don't change scooter oil but…read morehe made an exception and then dint charge me will definitely be having our vehicles winterized and or service we are master lube lifers!

Excellent service, impressive integrity, great value! Erik…read moreand Jake responded promptly to my request to charge the A/C, replace the battery and solve the check engine light issue in my 2008 Mustang. The work was completed quickly after I approved the costs via a phone call from Erik. I picked up my car and drove to the grocery store whereupon the check engine light came back on when I left, so I immediately returned to Tire Rama. Right away Jake had the car back in the shop and the mechanic looked for the code to no avail. Erik had gone for the day, and I agreed to schedule a return appointment. I was prepared for having to spend more money, but within just a few hours Erik called to say they had replaced the aftermarket O2 sensor from Napa with the more expensive sensor from Ford and after test driving, was confident the problem was resolved and there would be no charge. I am very pleased to have my Mustang running smoothly again and grateful for the excellent service from the crew at Tire Rama. I'll be returning to Erik at Tire Rama on Grand for all my automotive needs.

9/10/24 Eric was so nice on phone, got me in right away my…read morecar was dangerous to drive. He was concerned for my safety & they were determined to find problem even when it was difficult. When I picked up my car they even showed me the hose they replaced that had a huge tear. Great shop, good price for repair, & even better staff. Will definitely be back.

Quick and friendly service - Slight miscommunication…read more I came in around 4pm on a Tuesday for an oil change and was serviced immediately. I was out within 35 minutes. The techs were friendly (Christopher, Austin, and Ronald) and Darrell explained the full inspection in a respectful way that let me know what was going on without pushing additional services that were not necessary. Would be a 5 star, but had a miscommunication about their ability to install a front license plate that does not have pre-existing holes.

I've been on a roadtrip for over 2 weeks with my Mercedes Sprinter Winnebago Revel RV. I been…read moredriving for over 5k miles and its been over8k since my last oil change. I still have about 2k miles till I get home so I thought it was time for the oil change. I picked this jiffy lube because of its 5 star rating and there's a reason why. As I drove up Dylan the manager came up to me and advised me he had the oil but not the filter and directed my to a local auto parts store. When I returned and it was my turn he immediately started the process. His crew quickly and professionally did the job in over 98 degrees weather. I highly recommend this Jiffy lube!

Great service. Very helpful technicians. Great pricing. Highly recommend! I trust then and there…read morerecommendations implicitly!

So no kidding low key thus is the only place out of like 5 I called tht came to help me after…read morehours. I think I hit a construction cone in the middle of the road n it busted my valve stem off, which made my tire go completely flat in like 5 seconds. 100 to 0 real quick. Middle of fucking no where, surprised I had cell service. So luckily I got in touch w shane, who is my hero right now. Really nice guy, at least he was willing to come n see if he cld help. Otherwise I wld be totally fucked. He replaced our valve stem n was able to put air in it , unfortunately there were bubbles so now we gotta wait till mrning to leave. Thank you again shane, so appreciate u n ur service.