We were connected with Melissa in August 2023 through the Frank D. Lanterman regional center for my…read moredaughter, Sunny. Sunny was born in March 2023 with Trisomy 21 and congenital heart disease. She underwent open heart surgery at 13 days old and spent 72 days in the hospital. With that being said, once Sunny was home she was behind on a lot of her development. Melissa has worked with Sunny in our home for 6 months now and it is truly amazing how much our daughter has learned and how far she has come developmentally. Melissa is extremely patient, attentive, and knowledgeable. She comes into each session with so much positivity and encouragement! She loves to get down on the floor with Sunny and knows exactly when our daughter needs a little break. We are so thankful to have found Melissa, she is truly outstanding!

We had the pleasure of working with Melissa for our son from age 2.5 to 3.5, and we couldn't be…read morehappier with the experience. From our very first session, Melissa demonstrated a deep understanding of our son's needs and strengths, creating a welcoming and supportive environment. Our son has made significant progress in gross motor skills and sensory processing thanks to Melissa's tailored approach and engaging strategies. She connected with our son on a personal level, and made each session enjoyable and fun. Our son was always SO excited for his visit with Melissa. Importantly, my husband and I learned from Melissa as well. She gave us tools to use with our son to better help him and she gave us a better understanding of our son and his abilities and challenges. We, in turn, became stronger as parents and were able to pass on relevant and helpful information to his other caregivers and our families. This collaboration has made a real difference in our daily lives. Melissa was also super communicative, easy to reach, and very responsive - which is always appreciated when you're juggling jobs and child care! We highly recommend Melissa to any parent seeking dedicated and skilled OT for their child. We are truly grateful for the positive impact she had on our family!

We've been clients of OT Studios since my son was just 4 months old, and we've had such a positive…read moreexperience with his therapists. AISHA has been wonderful, helping him develop his fine and gross motor skills, and LILA, our speech therapist, has been a true gem. She is incredibly patient, kind, and knowledgeable, and has made such a meaningful impact on his speech development. We're so grateful for the care and dedication they both provide. My only feedback would be regarding the administrative side, as communication and scheduling from the main office can sometimes be inconsistent. Once you have a dedicated therapist, I recommend working directly with them whenever possible. Despite the administrative hiccups, my son has had such a positive experience and his therapists truly care about him and his progress. We wish they accepted more insurances to continue on, but still very grateful for the time we've been with them. For that reason, I'm still very happy to give OT Studios 5 stars.

We were honored to have Zaina as my son's therapist for just under a year. I was continually…read moreimpressed by the level of care and genuine interest in my son's development. Zaina went above and beyond to help him reach his goals. She was skillful, knowledgeable and so patient with him and we are so thankful to have had her work with us. My son was always so excited to see her. Great facility, wonderful staff. I cannot recommend this place enough.

Friendly staff, convenient location, and wonderful therapist. Miss Carlyn is wonderful and so…read morepatient, kind, and effective with my child. Highly recommend, and a bonus that they work through insurance as well.

Hello! We would like to take a moment and say thank you to…read moreour very special therapist Kaitlyn. She started with us in January 2017 . She is amazing. She has taught Annabelle how to roll over, crawl, stand, walk, balance, draw and so so so many other things. We are grateful she has been with us throughout the last 2 years and very much apart of Annabelle development. She has been a great person and friend. She is always professional and timely. She Stayed with us while Annabelle underwent all her surgeries and kept time in her Schedule to continue therapy when Annabelle recovered. She genuinely cares about the well being of her clients and she isn't just a teacher / therapist she has become a part of our support system for Annabelle. This lady never gives up on her clients!! We are so happy that we still get to see Kaitlyn once a week and she is still teaching Annabelle new things. She is really good at her job with Occupational Therapy she has helped us so much! Early intervention works because of teachers and therapist like her. Keep up the amazing work Kaitlyn! We love and appreciate you! Happy Almost Valentines Day!! Love, Annabelle Moon Sandhovel & Christine https://m.facebook.com/AnnabelleMoonSand/ https://www.instagram.com/leanimoon/

There are good therapists who work at Theraplay. This review is not for them. I'm writing as an…read moreangry parent whose child was completely abandoned by this office. I took my kid to Theraplay for feeding therapy, and in our initial consultation with Marci Silver, she explained that feeding issues often start with physical causes that become behavioral over time, and suggested we see an ENT to rule out any obstruction in his airway. As he's never had any breathing problems, I wasn't in a hurry to see another doctor, and we proceeded with feeding therapy, coming in once a week. After four months with minimal progress, we were asked to join a team meeting to discuss my son's case during his normally scheduled session. The office completely botched the scheduling here, and I ended up at the office with my five-year-old instead of on my couch without him. We were also charged for everyone's time, even though Marci had dropped the ball on an earlier follow-up, which was part of his regular care, and I assumed she was just rescheduling that meeting. We were refunded the money after I sent a pointed email, but a real indicator of the communication problems at Theraplay. At that meeting, Marci and co. said they weren't getting anywhere with therapy, and that we should pause until we made an appointment with the ENT. We said okay and proceeded down that path, which ended with my son getting a minor surgery to release a previously undiagnosed tongue tie. This was all well and good, but when I then went back to Theraplay to resume therapy, they told me they had no availability and referred me to another provider, who also had no availability. It is honestly astonishing that these people pushed me toward surgery for my six-year-old as part of his treatment plan, then abandoned him as a patient when we'd gone ahead and made the suggested alteration to his body. Just an incredible lack of organization and an abysmal level of care. I'm not a tough customer (you can see I've written over 5,000 reviews here, and only 28 are 1-stars), but I'd recommend Theraplay to exactly no one.

VERY CHAOTIC AND DISORGANIZED OFFICE - POOR COMMUNICATION…read more "VERY SMALL STAFF" as an excuse for just horrible behavior. After completing the full evaluation process and receiving a recommendation for an intensive program, we expected there to be a clear and realistic scheduling process in place. Instead, communication was inconsistent, meetings were urgently requested, then missed without notice, and we were scheduled without confirmation for dates that directly conflicted with our child's school schedule. What was most concerning was being told that scheduling depended on whether other families confirmed first, despite already having completed evaluations, received treatment recommendations, and expressed both financial and scheduling readiness to proceed. From a patient perspective, that gave the impression that families are being selectively prioritized rather than scheduled through a transparent process such as a waitlist or first-come-first-served system. I understand small practices can face capacity limitations, but if a clinic is unable to accommodate the treatment plan it recommends, that should be communicated clearly and professionally from the beginning. We were just emailed that they cant serve us- and given a refund. While I appreciate the refund, the overall experience resulted in significant lost time, rearranged work obligations, and a delay in getting care for our son.

A sign near the receptionist's desk reads, "I've learned that people will forget what you said,…read morepeople will forget what you did, but people will never forget how you made them feel. - Maya Angelou" Everyone at Genesis Rehab Therapy certainly lives up to that motto. In general, you get assigned to a different therapist after every other appointment or so. That way you get slightly different approaches and instructions, which might confuse you a bit initially but ultimately gives you a choice on how to do your exercises while at home or at the gym. The therapists I was assigned to most frequently were Danielle, Justin, and Jason. All of them are helpful and compassionate, with a good sense of humor. Jason is especially knowledgeable and attentive. After you put your keys, phone, etc. in a little basket, and after you wash your hands, you do your exercises while enjoying a view of the Hollywood sign, the Griffith Observatory, or a photo of Arnold Schwarzenegger, for extra motivation. During, and even after, your set of therapy sessions, the staff is happy to answer any questions you may have about how to continue exercising on your own. Everyone at Genesis Rehab Therapy is determined to make you feel better by addressing your therapy needs with great care. I highly recommend you put your trust in this team of skilled therapists.

I love it here. The staff is super friendly and nice. They know all their patients by name. They…read morehave helped me with my wrist problems. I'm so glad I was referred here through my primary care. There is security for the parking lot and she's is wonderful. Plenty of parking plus there's an additional parking lot if the main lot is full.

OT Camp was great--my little one had so much fun and learned new things! I recommend it!read more

This place is awesome. The space itself is top of the line and is like every kids heaven. I highly…read morerecommend Samantha. She has been so wonderful and has never made me feel judged or nervous and has always found positive in my child and had to help him improve. They're also really efficient when it comes to appointments and being able to reach them. They have a variety of activities from group classes to individual to Therapy of different sorts. Really fantastic place. One thing I will say is if you are not getting along well with one provider there, there are others who are more than qualified :)

My son went to speech therapy and some OT here and overall the experience was spectacular…read more Ms. Hava, Ms. Gwen(sadly she doesn't work there anymore) and Ms. Brontie were real rockstar therapists. Hava really made an impact on my son's speech development, I cannot thank her enough. Now they do bring in people that are training into your child's session (as Hava is the lead therapist there) which is okay but I am sure you can opt out of that if you feel like it's not for you. I found that Hava made sure to chime in when the session could improve. Gwen was an amazing occupational therapist, I have had a hard time finding the same type of quality of work she did at the other center. Brontie also left an impression on us, she was such a pleasure to work with and my son loved her. Angel is the office contact and she is also great, she gets back to you right away and is so helpful and patient. The level and quality of communication from here was unmatched compared to other centers. I really did appreciate all they did for us. If my son were to ever need anymore support I would totally come back.

Bad experience from beginning to end. Therapists don't meet qualifications as they are assistants…read moreand not OT. Admin staff needs to be retrained. Company motto "client first, therapist second, company third" doesn't align with their values. My son was referred by our private insurance in November, I called to schedule yet was given the run around call after call and nothing was scheduled until February. Shortly after, my daughter was approved by Westside Regional Center for OT, so before choosing this clinic I asked Hannah if they worked with them and her answer was yes. We had a few sessions with both of my kids seeing Ms. Gwen back to back. A week ago we started my daughter's session which was abruptly interrupted by Hannah saying we need to stop due to a contract issue with the provider. I was not given an explanation further, I was also not given options to finish her session even if that meant paying out of pocket. I followed up same day with Hannah asking what the issue was but was again not given an answer. Monday came so I followed with her again yet was told "team is actively working on it" and was offered to cancel my son's appointment. I took my son to his appointment and followed up that afternoon with Hannah who said "we don't have a time frame" . I called to speak to a supervisor was told there was no direct line but they would email Ms.Alya. I finally got a call today from Mariah calling about my son yet the issue is about my daughter. She stated since the therapist is an assistant OT the program won't pay for services so they need redirect my daughter elsewhere. I explained my concerns and asked why it took them a week of me following up to get an answer they clearly had since day one. I expressed I will need to move my son eventually and was offered to remove him from the schedule. This is customer service at its worst. Not only did they not follow up with the regional center but she told me I should speak to upper management on their end for not letting me know OT assistants couldn't provide service. That should be a situation for the companies to discuss not the clients.This ultimately affects children and parents who advocate for their kids. It was made clear that we didn't matter as clients and just another number on the book.

Ms. Cici and Ms. L have gone ABOVE AND BEYOND with my three year old, Keenon! he has shown…read moreincredible improvement in the few months we've been here and not only has his speech gotten better but he absolutely loves seeing his therapist! it's the highlight of his morning. also, the reception team are always so welcoming and kind! grateful for the Thrive and Shine team!

The whole team was super helpful and easy to work with. We had tried several services to help with…read moreour kid and this company had the best staff thus far to work with. Cannot recommend enough. Were a pleasure start to finish

Rosie is the best person to contact regarding behavioral solutions! She has been helping me since…read moreApril of 2024 with getting my son the services we desperately needed. We are finally approved! I am so grateful to have Rosie as our program coordinator.... We are ready to start services and happy to finally get my son the help he needs! Thank you Rosie!!!!

I had the pleasure of speaking to Danny, the Creative Director at True Care Behavioral Solutions…read moreand he provided excellent and compassionate service. He introduced me to Rosie the clinical program coordinator. She was able to explain the process in such a way which reduced my fears around ABA services. They both helped me better understand the insurance process and I'm thrilled to have found the company.

he facility is easy to get to, always clean, and very well organized. The procedure tables are…read morethoughtfully designed so you feel comfortable and private while being taken care of. The most important part, though, is the staff. Jose leads the team with intelligence, compassion, and real understanding. He takes the time to listen, then figures out a protocol that actually fits your treatment needs. His therapists and back-office staff are caring, kind, and knowledgeable. They'll keep the conversation flowing if that's your style, or just let you relax -- either way, they make the atmosphere welcoming. On top of that, they've got great senses of humor, which makes the visits that much easier. I've definitely noticed improvement since starting, and I highly recommend them if you're looking for a place where you'll feel supported and see results.

I've been going to Hollywood Hands after a fall that left my left hand in rough shape. Jose and his…read moreteam knew exactly how to help from the very first visit. They explained what was going on, worked with real care, and gave me simple home exercises that made a big difference. Everyone there is knowledgeable, patient, and focused on getting you better. I feel like I'm finally getting back to normal. They are a great team and I'm very grateful for the help.