I wanted to get two O Cedar flip mops at Ace Hardware since I had a 25% off coupon. The website…read moresaid that this particular store in Bristol had 19 in inventory so we decided to go and get them. I could not get them online since the maximum was ONE mop per transaction. So we stopped at the store and went to the mop and broom section. No O Cedar flip mop to be found...when I asked one of the staff members about the item, I showed her the item on their Ace mobile app and she went on their system to check for inventory...she said, they had none in the store...but the mobile app said they did.... Confusing... She said, I can order from our warehouse and you might be able to pick up next week, I said, yes...so I can use my coupon. When she went to get the special order entered, the system said that they are no longer getting any more of these mops.... Weird how the mobile app inventory and the store inventories do not seem to talk to each other... Unfortunately we left the store empty handed....

We want to share about our experience with outstanding customer service from the Bristol, Rhode…read moreIsland Ace Hardware Assistant Manager Ben. We ordered online for sidewalk service after consulting multiple times with Ben via phone. We then placed three different orders and then called to add more. Ben brought everything out to the car and even took two remotes back in to replace the batteries. He was pleasant and friendly throughout this order process complicated by our repeated updates and changes. He is knowledgeable and helpful. We want to publicly commend Ben for his exemplary work.

I love that it's local, and everyone is always nice. But the heavy metal music is horrible and…read moremakes me want to run for the hills. I suggest pleasant music to help shoppers linger and enjoy the experience. :)

**horrible customer service** ***refund policy is…read morepathetic** ordered scotts fertilizer on the web for pickup at this location. web said it will be ready in 15 minutes. when i arrived at the store, the manager informed me their inventory was wrong and product will arrive in five days, this coming wednesday. i decided to cancel the-order and receive my refund, but was told because the item has shipped to the store they can't refund me until it arrives, which isn't for almost a week. called corporate office and was told the same story. their refund policy is by dar the worst i've ever heard of. beware!!!

I purchased multiple cutting blades and assorted selections of drill bits. I was extremely…read moreimpressed due to my abuse and heavy usage, they held up and continue to preform like new. I have purchased them at 2 separate IBS conventions in Orlando and Las Vegas. I have a vast collection of tools and these out preform other major brands. I can't thank Bad Dog Tools enough for making my job easier. The right tool for the right job. You can't beat the show tool bundle specials they offer at the IBS. I am a builder in S. Florida and I recommend them to other tradesmen.

I had seen these drill bits when I was in Sturgis this year I thought they would be great so I…read moreordered a set some of the drill bits were so bad I couldn't even drill a hole with them couple of them they broke halfway through the first hole

Visited my local Ace Hardware store in Portsmouth RI to…read morepurchase some items. They did not have prices and the cashier told ME to go get the price. I asked him to because I didn't know exactly what he wanted me to do. The papa bear mgr came over and told me that the customer gets the prices that the employees don't know the prices of everything. I told him how terrible the service was and he told me he deals with "my type" all the time. Not sure what that meant. There was 3 other employees, 2 customers and 1 rep in the paint dept present and observing this unnecessary engagement! I ask the mgr for a district Mgr number so I could escalate. The store manager refused and told me to leave, get out or he would call the police. Dumbfounded I left but came back and returned all my items! I have been in retail customer service and always treat each and every guest with the utmost respect! Regardless if it is a sale or return! This manager should not be in a role to lead anyone. He is disrespectful, combative and very aggressive.

Weather station support was OUTSTANDING, with a lot of instruction in using a complicated digital…read moreitem.. Thanks a million.

Very convenient location in Fall River North Main Street. Plenty of parking. Good selection of…read moreproducts. The only reason I don't shop there is they refuse to do a military discount when other Ace Hardware do. If you're a veteran use other Ace Hardware because this guy is too cheap to give 10% off.

Convenient little hardware store that you can run into to grab what you need. The staff is very…read morefriendly and extremely helpful. They most ALWAYS have what you are looking for.

I was restoring an antique desk. I am a beginner at this. I needed to match the stain. I took a…read moresample to Humphrey s paint department and they were very helpful. The took the sample and was able to match it by mixing different colors together. The staff was great. They very friendly and knowledgeable. My new go to store!

Friendly staff, competitive pricing and they always have what we need…read more Best place to get your propane tanks filled too!

Fun little second hand shop that has become addicting. Every week there are lots & lots of new…read morestuff, from furniture to wedding china set from the 30's. Found antique tea towels & teacups for next to nothing. Always getting new stuff in. Staff was super friendly and helpful. Make a purchase & support their community outreach.