We met with Dave and Pam and they could not be more helpful. They gave us appropriate suggestions…read moreand really understood our needs. Even though we did not have an appointment, we were greeted warmly and set up an appointment easily. I'm excited to see the products in my home!

In my humble opinion, this is THE best plumbing supply company in Rhode Island! They are the…read moreepitome of professionalism, and the yardstick I compare other plumbing supply companies to (and many fall way short in comparison). I like Webb because it has a different setup than most plumbing suppliers. Instead of keeping their merchandise in the back of a warehouse, Webb keeps the commonly sold merchandise on shelves, where you can grab a cart or basket and pick out what you need - kind of like shopping at a supermarket. It's basically self-service, and once you get to know the store's layout, you can get in and out of there very quickly. The way I see it, it's easier and faster to just grab what you want, rather than describe it to a counterman, although all of the service counter employees at Webb are on the ball and know their stuff anyway. The store is very organized. If I don't know where to find a certain item on their vast array of shelves, I just ask someone. Larger items are kept in the warehouse, and most pipe is kept in the yard. In addition to plumbing supplies, they also have an extensive selection of parts and supplies for hot water, steam and forced hot air heating systems, as well as oil burners. While the supply section of the store caters mainly to trade professionals, they have a large plumbing fixture showroom that would be of interest to homeowners. They sell American Standard and Toto toilets, both of which are excellent brands. I always receive excellent service, both in person and over the phone. The supply countermen are very polite and professional, and even have a good sense of humor. Their inside salespeople have helped me track down hard-to-locate repair parts many times. Webb is in a very convenient, central location, just off I-95 in Warwick.

I needed a 3-way power switch for a project I was working on (swapping out a broken power button…read moreon a vintage turn table). Lowes didn't have one. Home Depot didn't either. Even Durfee Hardware in Cranston didn't have one (they had plenty of 2-way basic toggles) but this place, this tiny little place that I've driven by a thousand times without ever noticing, they knew exactly what I needed -had it in stock- gave me some wiring advice- and charged me all of $2.89 for it. Wow. I hope this place stays in business forever.

Bath Splash (aka Robinson Supply) is a nice no-pressure environment to buy your kitchen and bath…read moreneeds. We bought our bathroom items (two toilets, bathroom sink faucet, roman tub faucet) from Michelle and she was very helpful in walking us around and telling us that we could "think about it" before purchasing everything. We were satisfied with the pricing so we bought everything that night, and they should be ready for pickup in a week or so. I'm not a particular fan of showrooming as I don't believe that you should use a physical store to determine what you're going to buy online, but we wanted to buy the Toto S350E toilet seat and Amazon had it for $400 cheaper. Bath Splash couldn't match or even come close to the price as they said that Amazon was selling it below their cost. I was honest with them and said that I would buy from Amazon as $400 is a big price difference, and they understood. However, the toilets we bought (Toto Drake II) were $25 cheaper than Amazon, so Bath Splash is competitive with online pricing. And for those of you wondering, this Toto toilet seat is a technological marvel, check it out online!

Hubby and I love this place! They truly know what they're talking about. And, more importantly,…read morethey really care. We first started going here several years ago when we bought our first pool from them. As first time pool owners, they were fabulous at walking us through everything and setting us up for success. Fast-forward to this past June. A very brief tornado went through our neighborhood, but it was strong enough to destroy our pool. They were absolutely wonderful helping us through the process of getting a quote for the insurance company and lining up people to get the replacement pool put up quickly so that we could have a pool for the rest of the summer. I can't say enough about the people here. They are truly wonderful. I only wish they were closer. As a typical Rhode Islander, Coventry is a hike, so we try to only go up once or twice a year... Lol!

Decided to replace my 21' round pool and Pool and Patio had what I was looking for and work with a…read morefantastic installer. Now if they could just control the weather and give Rhode Island some legit swimming pool weather.

I haven't had to select flooring before and found it challenging. I had something specific in mind…read moreand drove all around MA and RI to try to find it. Luckily I went to a Kitchen & Bath show in PVD and saw the Hill and Harbor folks. I had thought I was going to purchase what I saw at the show but when I entered the showroom, I was a bit flabbergasted at the amount of tile options. It was overwhelming. Staff to the rescue! I told the man what I had in mind and he brought me over to a few different areas to view tiles. And luckily I finally had a love at first sight tile moment. They ordered me a sample. I drove down to get it in horrible rush hour traffic and it hadn't made the delivery. They were kind enough to change things around and have it delivered to my house. I ordered my tile and they helped me with a threshold as well. I thought the threshold was lovely but standard until my installer commented on how nice the threshold was. If I ever need tile again, I will go here first.

I want to share my experience with Hill & Harbour. I…read morepurchased material, for my bathroom remodel project. I spent a total of 2,819.51 for all the material that I purchased from them. I  gave Hill & Harbour the measurements of the bathroom. Tom, the owner, said including an extra 10%, I would need 116.20 square feet of tile for my shower walls. I obtained possession of the  tile on March 3, 2020. The tiling part of my project was completed on March 20, 2020. At the end of the project I had 3 boxes ( 36sf) of tile remaining. That amount is an excessive amount and way  over 10%. It states on my order f7orm/ receipt 25% re-stocking fee on any material that is returnable within 30 days. This is where may problem comes in. On or about March 17, 2020, non essential business began to temporary close, people were instructed to work from home whenever possible, and a stay at home order was implemented. I am an essential worker, I reported to work every day during the stay at home order and returned home after work. I occasional stopped at a grocery store on my way home from work for essential items. I was concerned that I would not be able to return the tile in the 30 day period. I called Hill & Harbour and the voice mail said that the showroom was closed, but if you were waiting for an order to leave a message or send an email. ( The voice mail message was changed after my first conversation with the owner) I sent an email. I spoke to Tom, the owner, a couple of days after the 30 day return policy. I explained my problem of having an excessive amount of tile left over. I questioned if the return policy would be altered due to the showroom being closed and the stay at home order. I was told that if the company, he ordered the from, still had it in stock then he would refund me. When Tom contacted me again, I was told that the company did not have it in stock, so he was not going to take accept my return. I expressed my concerns of not being able to return the tile because I was following the stay at home order and the showroom was closed. He told me that he was still making sales to contractors. The conversation quickly took a turn for the worse. He then, reluctantly told me that he would take my return and credit me. I was also shorted one square foot of floor tile for the shower. I needed 15 square feet and I received 14sf. I asked if one more tile could be ordered, it is needed to finish the shower floor. That one piece of tile alone cost $47.19. Tom looked into it and called me back. He said he could order the missing piece of tile for me. I was told it would arrive in one week and I could return the extra tile when I picked up the tile that was still needed.  A week in a half later, I called and emailed Hill & Harbour. No one returned my call or responded to my email. I felt I was purposely being avoided. When 2 weeks amount of time went by, I asked my wife to call because I knew my attempts to contact were being avoided. She had success, and spoke with Tom. She was told that the tile was not in yet. Three weeks went by, my wife called back and left messages, now she was being avoided. I assumed the company had caller ID, so I placed a call to the company using the phone at work. I was able to reach the owner. I asked if my tile was in, he responded no and he didn't think it would ever be in. He was not using a pleasant tone. I asked what he meant by that, because I was told it was ordered. Again Tom, stated it would never arrive. I then said, since the stay at home order is now lifted, what would be a good day to come in to return the extra tile. His response was that he thought abought it and he was not going to take return my tile for credit. Once again, the conversation took a turn for the worse. I told him that he has horrible customer service and that I was not going to let this go. I would contact my senator, attorney general, news station and write a review on  my horrible experience anywhere I possibly could. There are many companies expanding return polices due to the pandemic and stay at home order. Home Depot, Lowes, PetSmart and Target to name a few. In my opinion Hill & Harbour is losing money during the COVID-19 pandemic and they do not want to lose any more. Therefore, they are taking advantage of me not being able to get to the store, due to the showroom being closed and the stay at home order. This is not right. There needs to be some kind of protection for the consumers. Consumers should not be penalized and lose money because they followed the stay at home order. The cost of the excessive amount of tile that is left over is close to $400.00. That is a lot of money to be out of. The owners attitude towards me was horrible. It is a shame that Hill & Harbour is treating a customer this way, even more so because of the reason why the 30 day was unable to be met. Sent from Mail for Windows

Horrible experience for a man that I've known since I was 16 years old and I am 57 years old. Peter…read moreforgot where he came from. He forgot the first lawnmower he fixed and he was in business by himself all those years ago. Now he has more work than he knows what to do with, and he has gotten an arrogant and lacks in checking his men that work for him now that they're doing the right thing he gave me a $750 bill that was not itemized. I gave him a picture of my fuel filter which I marked with an X on it and it's the old filter that's two years old he never replaced. I gave him all of the John Deere OEM parts for my Z 535R zero turn lawnmower You forgot where you came from Pete. You forgot the first Lawnmower you fixed you forgot where you came from now you're arrogant because people don't understand the quality of work. You're doing now compared to the quality of work. You did in years past for me. Remember, I was 16 years old. When I came to you now I'm 57 years old. that's a lot of years you did the same mistake. Everybody else did overcharging Western Cranston people just because you think they have money and not doing the proper job. I'll show you one picture of my fuel filter that has all dirt and pebbles in it. You never changed it. You never check to see if the guys changed it by. Lawnmower came back with all grass under the protection shields around the belts. They didn't even lift them up to clean that out so sad. I wish I could give you zero stars on Yelp but I can't but I won't be paying you your $750. We'll have to go to small claims court and you won't win because I have all the photographs and pictures of all of the items I gave you to change and you did not.

Shysters! Don't bother going here especially if you are female. They were NOT helpful even after I…read morecalled first to explain what I needed. I waited while another customer told Pete about his life story and then Pete wouldn't go out to my car to look at the mower. So rude, dismissive and overpriced ordering a part that I needed.

This is a belated review, as Apex did our kitchen in Newport in 2008…read more We couldn't be more delighted with the Brookhaven cabinetry from Wood-Mode. Jane gave us a great design. It has held up beautifully and looks gorgeous. Also, everything works perfectly. I am writing this review today because we had one issue with a pull-out pantry unit that wasn't closing completely flush, probably because I have it loaded up with products. I called Jane at Apex to ask what could be done. Immediately she contacted her cabinet guy who came out to check out the problem. He looked at it very carefully and then was on the phone to Wood-Mode for a solution. Wood-Mode emailed him some schematics and he came back first thing the next day and solved the problem. All at no cost to me, you understand. I couldn't be more delighted with the cabinetry and with the service from Apex.

Pool care can be CONFUSING! The Pool Dr's awesome crew truly know their stuff. The team here always…read morepoints me in the right direction, gives thorough answers to my many questions, and goes above and beyond with their customer service. I'd recommend their expertise to anyone, no matter if you're looking to get your first pool or spa or you've had yours for 20 years - they are simply the best!

This place is right next to my house. Had a problem with a cloudy pool. Went to Pool Doctor and the…read moreowner along with one of the staff went back-and-forth with me trying to get the pool clear. Every time I went it was at least $150 worth of chemicals. Never fixed the problem. After about $1000 worth of trying the owner told me there was nothing more she could do. I went to Pool and Patio down the street the owner, Joe told me, "use this "and gave me a bottle of floc. $15. Pool immediately cleared up. At the time I didn't know much about pools. Now I know that this is a common fix for this. Do you think the Pool Doctor told me this? Did they even suggest it? Nope. Don't go to this place. There's no Dr. involved lol. Go to Pool and Patio in Coventry Rhode Island Every time I have gone there I have not felt like I'm being sucked of my money. I learned an expensive lesson