So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Working with Maple Leaf has been a pleasure, particularly thanks to our property manager Katie!…read more From the start, Katie's eye for quality and completeness was very helpful in getting the home in great shape. She unfailingly followed up and kept track of every detail and project, coordinating across multiple contractors and the wrap-up and move out we were doing. Her communicativeness and responsiveness has been enormously helpful, including when it came time for leasing and move-in. Katie kept everything on track, and went above and beyond with a day packed with tours. Maple Leaf and Katie's professionalism and care really shine through - would recommend working with them!

Katie Mandell is the most outstanding property manager I have ever had the pleasure of working…read morewith. She took over our property at a time when we were dealing with a downed tree after windstorms, and truly changed our lives for the better. She helped us to get the tree delt with, and another dangerous tree taken down so we wouldn't have this problem again. Our prior manager had been complacent, slow, and unhelpful. Katie is the exact opposite. She is prompt to respond, follows up on issues until they are resolved, and has a genuine care for the lives of her renters. She is always warm, friendly, and gets the job done! Maintaining our gutters and landscaping, ensuring seamless lease renewal, and replacing our fridge the same week that it broke are just a few examples of ways she has helped take care of us. She is absolutely an asset to the Maple Leaf Management team, and we feel so lucky to have her.

We've had the pleasure of working with David for over four years, and he has consistently exceeded…read moreour expectations as a property manager. He replies to messages within minutes, making communication effortless. When it came time to list our property, we simply sent an email, and within a few days the lease was signed with a qualified tenant. It was truly a hands-free experience. David is very knowledgeable about the local rental market, pricing properties competitively. He conducts thorough background checks to ensure reliable, responsible tenants are placed. When maintenance issues arise, he addresses them promptly and professionally, never leaving anything unresolved. He's also built a trusted team of maintenance specialists and contractors who are experts in their respective fields. We recommend him highly.

David has been our property manager for over 4 years, and he's been professional, efficient, and…read moreresponsive. To be transparent, we are property owners, so this review is from the owner's point of view. Having said that, he's been proactive in making sure the rental house is in a good shape, including regular annual maintenance. This is to ensure tenants get what they pay for. One thing David really stands out is his responsiveness and timely communications. Tips: believe it or not, best way to contact him is via email. He'll call me as soon as he's available whenever I ask him to call me via email. His email responses are mostly cryptic and straight to the point, and some folks may take that differently. But for us, we like his cut-to-the-chase, no-nonsense style. Believe us, we have had a different property manager before, and he may seem courteous, but his responsiveness and professionalism are not even close to David's.

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

Haven Property Management helped us find a rental property quickly and from afar. We were moving…read morecross country on a tight timeline during peak summer season, but they were pros at letting us see the property virtually, in addition to the helpful YouTube video and pictures. Armando was the property manager we were connected with, and he was great at communicating what steps came next, answering our questions, and getting in touch with us in a timely manner via text, email, or hopping on a phone call. He FaceTimed with us from the house too, which was so helpful! Now that we are officially tenants with Haven, we love how we can see everything in their online portal. With the click of a button we can submit maintenance requests, pay rent, or reference a digital copy of our lease. Thanks again for all your help, Armando!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

I have been connected to North Pacific for the past 9 and a half years as I was renting a house…read morethat we lived in. They were always quick to help, respond, and support (especially with maintenance or repair through Management). I am grateful for this experience that I had with North Pacific.

I've been a tenant since I moved to Seattle 3 years. I've lived in various states at various…read moreproperties and I can confidently say Debbie Smith is the best property manager I've ever had. She's attentive and genuinely cares about everyone that lives in the building. She's thorough and also transparent about everything. When you constantly hear horror stories about other property management companies and the turn over around the area, it makes me feel lucky to have found this spot. Highly recommend to anyone looking for a new place.

Brett has been an outstanding property Manager. He's available, and will go out of his way to help…read moreme. Whenever I have questions, he helps me understand what is going on. He is knowledgeable, friendly, and he knows the market. I definitely recommend him as a Property Manager.

If you are a property owner, avoid Brett Frosaker and his RBI Property Management/Realty Brokers…read morecompany at all cost. Brett waiting 64 days before notifying me of my tenant's notice to move out. Brett then waited an additional 10 days, a total of 74 days, to list my property for rent on August 10, 2025. Brett has been doing property management for decades, and was fully aware that the summer months of June and July are the prime months for leasing rental property, so that I could have already had a new tenant already in place for August if he had notified me in May when my tenant gave his notice to move out. This is a breach of his contractual fiduciary duties and negligence, resulting in months of financial losses in rental income. Stay as far away as you can from Brett and his unscrupulous company.

I rented from Avenue One (AO for length) for two years and I cannot recommend them to renters who…read moreare looking for consistency or dependability in their landlord. The first clue was in month four after we reached out to our property manager about cutting the 6x6(ish) front yard. We requested AO to amend the first draft of their proposed lease agreement to exclude the yard as a tenant responsibility - they agreed and the lease we signed included no tenant responsibility for the front yard. When they finally hired someone, the third-party company blew a rock that shattered our glass door. Given the glass covered the entire door, it was an extreme safety and security hazard. We shared with AO that someone could easily kick it in and that it could also easily break w/ daily use. They came out quickly to assess and scheduled a third party shortly after. We then made time out of our professional schedules 5 times to get evaluations which AO insisted upon even after given guidance to replace by 2 separate contractors. It took us emailing the owners of AO directly to have them schedule one final evaluation, which ultimately suggested replacement anyway. It took TWO MONTHS to replace our front door, and only after requesting and negotiating were we offered compensation. The front lawn was not mowed again for the last 18+ months of our lease. This was a pattern. AO hired third parties that weren't consistent in communication or performance. Other maintenance requests were put off and ignored. In the case of a separate upstairs bathroom issue, the hired team broke an item in a bedroom and left $20 to help replace it. We received a new property manager after the door incident, and while certainly better than the first, the communication felt clumsy, incorrect, and in need of prompting rather than being proactive. I expect more from a company that chooses to rent to people, as it should be predictable and dependable in exchange for the monthly rent - and we were tenants that paid rent on time, every time. We gave 50+ days of notice before vacating. A new employee from AO who showed properties sent an email at 1pm on Friday to begin the process to list our apartment but mentioned no timeline. Less than 4 hours later, we received a curt email alerting us that an ad "was live" and that they had "3 people waiting to see when they can tour" on Monday afternoon (less than 24 business hrs). After calling and sharing our circumstances, they emailed it was within their rights to show our home w/o consent with 24 hrs notice. My roommate negotiated a few days to return from travel and to secure our valuables. Our caution only came as a result of several encounters where the AO team and their third-party contractors broke things in our house. The request we received to show our home and the striking urgency that AO created is a pattern that shows they do not respect tenants. Pressuring us to respond to them showing the apartment over a month before our lease ends with 4 hours in between emails is not reasonable. It is particularly unreasonable given we had provided our notice to vacate over 2 full weeks before that email exchange (nearly 2 full months before our two-year lease ended). This urgency to move rapidly had never once been AO's approach to maintenance for any concern we had. When the agent ultimately showed our home, they sprayed heavily scented perfumes (they admitted to this later) in our purposefully unscented home, resulting in significant allergies that caused a night of headaches. When it came to the walkthrough, we had to basically beg to be there. The timing of the walkthrough was shifted on the night before the appointment. In an email before the walkthrough, they mentioned extra charges if our unit wasn't in the same condition it was upon move-in. However, we confronted them with language from the Seattle Renters Handbook that if cleaning fees are charged as a fee before move-in, you cannot be charged for cleaning after moving out. They requested we sweep the rooftop deck that was rotting and decaying - yet another ignored maintenance request that they received months before they knew we planned to move out. We did get the full deposit back, but I have to chalk that up to our clean nature and our unrelenting focus on over-communicating and keeping written records. This level of vigilance felt exhausting, but something we had to keep up with AO because they never seemed to have our best interests in mind. Ultimately, I could not in good conscience recommend this company to any renter. AO showed time and time again what they thought of us by providing absolutely minimal service and little respect to us as renters. If you do rent from them, start keeping written records and don't hesitate to contact the Seattle Tenants Union for guidance. The only striking positive was the initial real estate agent, Barb Bender, who was incredible. She showed care, created clarity, and sold us on AO.

First of all, we are about the best tenants you can find with impeccable rental history and great…read moreincome. This is all verifiable th This house is expensive.. so expensive I am embarrassed to say it here. It came with so many wonderful amenities.. until it turned out that it didn't. A huge modern TV in the basement! I guess that helps make the price worth it! Except the TV is from 2010, cant load any modern streaming services and is basically huge e-waste. (Don't feature it in the add for the house.. ). Its trivial, but our old 2015 TV was giving us some headaches due to its age, so seeing this in the add was like "ah! Perfect for us!" But. hilariously the huge TV doesn't work unless you hook it up to a laptop with an HDMI cable across the room. Don''t believe me? Look up Sharp Aquos Quattron. See if it hooks up to even Amazon Prime Video (spoiler alert, it doesn't). (Oh and it turns out Netflix stopped supporting this machine many years ago). The hoops we had to jump through to secure this house! Way too hard. Its almost as if they are justifying their service by putting people through the wringer.. we could have cared for this house ourselves and done just as good of a job if not better.. but they justify their enormous costs basically by making people go through SO MUCH effort. It's starting to feel like a grift/cash grab. That being said there are positives. Kathy is kind and responsive (was). The recruiter who we contacted was just wonderful. So it's not the people we deal with, it's the actual process, hoops and the rug pull we are currently feeling. We arrived after an arduous move, very long and serious to find our trash so full and heavy that the garbage men rejected it due to its weight.(400 pounds?). this is after my wife and I both pushed and pulled it up the hill to the street, injuring ourselves in the process. So now we are saddled with this super heavy trash and nowhere to take it and no where to put OUR trash.. We PAY for our trash services... so.. ? Find a house that is being rented by the owner and just do a good job caring for the home. You will save yourselves THOUSANDS of dollars, a myriad of hoops, headaches and effort. Plus they force you into a 24 month lease.. and now I know why.. because people would leave in droves. So that's some more good advice, if they force you to do a long term lease, that is a big red flag. Also, we have rented sight unseen in the past. No problem. Why? Because those owners were confident the house was fine. If they DONT allow sight unseen.. what does that tell you? Something is wrong.. or they are hiding flaws that they want you to walk by without noticing so they can sign their 80 page move in documents. More good advice, ask about sight unseen (even if you don't intend on doing that and see what the response is). They reach out 3 times to verify we set up utilities (a month after we already did that) almost as if to justify the existence of the utility manager.. but the internet, the one and only utility besides electric we need to work for our jobs.. that doesn't count, no assistance or advice there, just figure it out.. but if you pick the wrong services you are in for another headache. Just make sure you pick the same service that the house had before .. or you are in for more delays, headaches and stress. The home is quite lovely as is the yard but far from worth this cost (the cost includes pain, stress and anger) ... and there were some issues moving in, the drawers and cupboards were grimy and we had to clean it all with a scraper. Yuck. a couple bad electrical outlets (which we haven't even mentioned yet, one issues at a time, we are not trying to inundate them).. wiggly and loose thick glass shower and bathroom doors (all of which look brand new and never tested but sure do look nice. Pooling water on the floor after a shower creating a mold stain. We created tickets in the portal, but they are now showing closed and resolved! (They are NOT resolved). Its just for the money we pay, you would think the things that were part of the draw, (like the TV) would work and not just be more work for us.. heck for this money even be set up for us on our arrival! But no.. we are saddled with a big (70 inch) hunk of junk. If I owned this company I would make it right by purchasing us a TV that actually works with the modern streaming services (not some ancient xFinity Vudu nonsense). Last but not lease.. the faucet. We come home.. burnt from moving, start our first dishes and it squirts right in our faces! LOL.. its hilarious..until its not. except nobody seems interested in fixing it.. or if they are we are not in the loop. I jammed my thumb up into the faucet so now at least it sprays in other directions than directly at our bodies. Maybe waiting for parts? Maybe they should tell us that. . This post is from 2023 . but somehow just showing up now, you should hear about the MOVE OUT PROCESS. It was even worse.. AVOID THIS BUSINESS AT ALL COSTS.

Chris and Pinnacle Properties have been great to work with as we navigate renting our home for the…read morefirst time. He is super responsive and very professional. I would highly recommend them to anyone looking to rent their home.

We have worked with Chris for almost 8 years and are very satisfied with how he has managed our…read moreproperties as well as helping us buy new properties. His Expertise and Knowledge with our area is Excellent. His Communication with us has been Great. We would definitely Recommend Chris for all your Real Estate needs.

DO NOT MOVE HERE!!!! Lowell Apartments or any owned by this "company"…read more THIS BUILDING IS A SCAM!!! Don't let the nice location and old charm sway you. They WILL take all your money, sanity, and belongings and make you feel crazy for wanting a clean and safe apartment. It would be your worst decision to move here. PLEASE TAKE MY WORD FOR IT!!! I am only giving 1 star because I have to and because the location and old charm are nice. However I was staying here for barely a month when I got BED BUGS!!! I have been going back and forth with them for months on that issue and other hot water and cleaning issues but gotten nowhere and now have to move out. I'll have to hope that the items I bring to my next spot are not infested and will lose items as well. I was hoping this place was going to work out as it seemed to have so much promise but allowing people to live in uninhabitable units and still asking them for rent is ridiculous. I can't wait to leave! UPDATE 1/11/22: I have left and lost many things but am so happy to be free. They treated me with such disrespect just for wanting a livable home. I have also now heard that there are issues with heat in the building and tenants are being encouraged to buy their own heaters and blankets. There also is still the issue of no hot water. Residents were told the issue would take longer than 24 hours to fix and it's not the first time people have had no access to hot water. STAY AWAY FROM THIS PLACE Update March 2022: I moved out in December 2021 and in the spring I was checking my credit and found out that this place was trying to charge me $4500!!! I was never notified of this in any form (letter, call, email, text, in person) and there is no reason I should pay it. UPDATE 5/3/25: I have been disputing this charge with my credit companies for 2 years. But an article by the WSJ called 'Landlords Have a New Hardball Tactic: Tanking Your Credit Score' lets you know EXACTLY what Lowell is doing. They are trying to tank my score with a fake charge that I do not owe! I was literally told by the property manager that he was going to get an eviction notice for me if I did not leave (because I didn't want to live with BED BUGS, NO HEAT, NO HOT WATER, NO FRIDGE, and SLUDGE IN MY SINK!) So of course I packed up everything that I could and left!! Now have to live with that charge on my credit and hope it doesn't affect me. Also have to live without the many items I had to leave behind in that apartment because I could not clean all the bed bugs off of them. Lost family heirlooms and treasured antique furniture I had resorted myself. Please if I can only give one pice of advice for the rest of my life it would be to NEVER MOVE HERE!!!!

Where do I start…read more.. I live at Theresa Renee Apartments on E Thomas St. I chose this building for its charm over Mason & Main, based on promises from management that the unit would be fully prepared--floors sanded and refinished, walls repaired, and the bathroom ready by move-in. That did not happen. Upon moving in, it became clear the unit was not properly prepared: * Floors are dirty, with paint splatter and deep scratches * Walls have visible cracks, poor patchwork, soft/crumbling drywall, and nails/anchors painted over * A hole appeared in the wall, along with rodent droppings * Rusted hardware is bleeding through paint on doors and windows * Nearly all windows are painted shut (reported early March, still unresolved as of April 4 -- major safety hazard) There are also serious maintenance concerns: * Mold is growing through the caulking in the bathroom (it was painted over before move-in and has returned) * Bathroom sink has no hot water and very low pressure * Radiators turn on by themselves, overheating the apartment--even when set to "off" With no functional windows and uncontrolled heat, the unit becomes excessively hot, especially on sunny days. It's now been over a month since I first reported these issues, and they remain unresolved so my review will not change. If you're considering moving here, inspect the unit thoroughly--preferably on a sunny day so you can catch issues that aren't obvious otherwise.