Not all heroes wear capes--some drive delivery vans and have a sixth sense for cake-saving…read more I live in Ft. Lauderdale, but I ordered a cake from Susie Cakes in Long Beach, CA, to surprise my sister in Huntington Beach. Sounds simple, right? WRONG. I tried Uber Delivery, DoorDash, and many more other delivery services and even sent a few heartfelt pleas to the universe--nobody was willing to deliver my precious dessert. It was like a sad, cake-less episode of Mission Impossible. In a final act of desperation (and possibly madness), I opened a Yelp project request, and bam--Santos to the rescue! Not only did he respond faster than a pizza delivery guy, but he quoted me an amazing price despite it being a last-minute, urgent cake mission. Like, I could almost hear him say, "Cake? No problem." Then, the real magic happened. Santos sent me photos of him arriving at the bakery, a screenshot of the GPS routing him to my sister's home (he's basically the cake delivery GPS whisperer), and even a shot of the cake safely at my sister's doorstep like a true cake hero. Santos's service was above and beyond anything I could have ever expected--professional, friendly, polite, and seemingly part-time superhero. If you need something delivered with the urgency of a secret agent and the precision of a ninja, look no further. You won't be disappointed with Santos at Pro Pickup and Delivery. Unless you don't like cake... then, maybe. But still, five stars!

=Pick up and drop off=…read more First time needs help to pick up and drop off. Armando was courteous and patient, very attend to details and very considerate/accommodates of my keep changing schedule situation. When I reached out - He responds right away and listens to all my concerns and requests (with so much patient). I would've give him a 6 stars review if there's room to add one more star cause he really listens and follows through which is really rare these days. He text me when he got to the pick up location, he texted me when he pick up the items (even sent me picture of the things pick up) and promptly get to the destination with my items in perfect condition. And that big smile on his face! And so polite, what a gentleman!! GREAT JOB, Armando, you are now my sole go to guy from now on and I will tell all my church friends to contact you!!

I hired Natalie to transport a $20,000 painting from Las Vegas, NV to Malibu, CA. Her communication…read morethroughout the whole process was excellent, and she handled the entire job very efficiently. She left LA at 4:40am, picked up the painting at 9:40am, and then arrived to the location in Malibu at 3:40pm same-day. During the day she texted me status updates, and met everyone with upbeat energy and a smile. She handled the piece with care and arrived on time! Her prices were reasonable, and she completed the job same-day, whereas every fine art mover I contacted was going to charge me a small dowry, take 5+ days, and deliver the painting only to the curb. I would definitely hire Natalie again for any courier needs in and around Los Angeles!

Used Mr Courier a few times. Delivery was quick, price with good and great customer service.read more

Wow! This is what service is all about! On time, excellent communication, professional and nice…read moredriver (thank you Craig Trotter!), low pricing - this is a wonderful business model. Thank you Ziply, we will definitely use you again!!

After a foiled attempt with Taskrabbit to get a floor model mattress picked up and delivered to my…read morehome from Macy's, I found Ziply online. From the moment I signed up, I was almost immediately reached out to by a driver from Ziply. He was friendly and politely informed me that his vehicle was too small for the job, but that Matt from dispatching would be searching for an alternate vehicle and would be calling me shortly. All of that happened. Not only was my mattress picked up quickly, delivered professionally, but also, the cost was so much more reasonable than what the "tasker" had charged me. Definitely definitely recommend!!!

My experience with OnTrac was both difficult, and redeeming!…read more I purchased a product during the week of Black Friday- already not a great decision as far as shipment is concerned. When I received my confirmation receipt directly after purchase, I realized the delivery address was an old default address in NorCal. I called the retailer and pleaded to change the address, but they informed me that nothing could be done. They advised I contact OnTrac and inform them of the mistake, and request to update the address. After submitting a form on their "Contact Us" page I called OnTrac's Customer Service number 3 times; once on the same day I placed my order, and two other times over the next two weeks. Each time I spoke with a representative, explained how the address was incorrect and requested a change of address. The first two representatives confirmed my new delivery address, and assured me they would be able to make this change. The third representative informed me that they would only be able to change the address on this package once it reached the sorting facility in NorCal. Once it arrived at this facility, they would change the address and redirect it back to my new address is SoCal. This representative told me the package would arrive at the NorCal facility on the following day, and that if I wanted to (!) I could call again to confirm that the sorting facility was redirecting my package to the correct address. She mentioned the sorting facility opened at 6AM, and I agreed to call sometime in the morning to confirm. The following day, I called the same customer service number at 9:45 AM to confirm that my package was going to be rerouted. This representative said that my package was delivered already - to the wrong address - sometime between 7AM and 9AM. This representative informed me that there was nothing they could do to retrieve my package now that it's been delivered, AND that I was supposed to call the sorting facility at 6AM, speak to an on-site representative personally and inform them that I wanted my package rerouted back to SoCal. Apparently none of my attempts to request a change of address mattered. After pleading with this representative to help me retrieve my package, she escalated the call to their corporate office-- I finally spoke with Brittany and eventually Veronica, and this nightmare ended. Veronica validated my efforts, apologized profusely for the incorrect delivery and got a driver to pick up my package and reroute it to my home in SoCal. My package arrived on December 19th all thanks to Veronica! Many thanks to Veronica and the other OnTrac reps who helped me :)

Lost my package and was contacted a few minutes after the package was delivered and pictured. No…read moreone picked up and package is a goner

Outstanding service. Another company ghosted me after they committed to the job so I was…read morescrambling. Gofer it got back to me right away and followed through immediately. The driver picked up on time and provided proof of delivery as requested. Not only were they incredibly responsive and polite, they were HALF the cost of the highly publicized service that ghosted me. Highly recommend this company!

Wow the customer service was amazing!! Unfortunately my item couldn't be delivered but they called…read moreme immediately, went back to get a refusal signed on the envelope, and continued to call me and keep me updated. I would totally use them again!! The customer was amazing I was having an envelop picked up and delivered. Price was good, for my 21miles it was $55.

Excellent courier service in Los Angeles! From start to finish, the experience was smooth,…read moreprofessional, and reliable. The team was very responsive, kept me updated throughout the delivery, and ensured everything arrived safely and on time. What really stood out was their attention to detail and commitment to customer service. It's not easy to find a dependable courier in Los Angeles, but this company exceeded expectations. Whether you need same-day delivery, rush service, or scheduled logistics, they handle it all with efficiency and care. Highly recommend this courier service to anyone looking for fast, trustworthy delivery in Los Angeles!

Easy to arrange service and reasonable prices. Entire dozen cupcakes made it safely across town to…read moreone very happy customer. Thank you!

My heroes!! I was stressing for a courier and in the midst of my scroll on Yelp...found…read morethem.Thankfully they were available and made the whole process so simple. And I even got a call AND a text after they delivered.

Professional, fast, and reliable Use them every year and…read morewill continue to do so in the future

Great Service, fast and efficient owners are honest and reliableread more