My experience with OnTrac was both difficult, and redeeming! I purchased a product during the week of Black Friday- already not a great decision as far as shipment is concerned. When I received my confirmation receipt directly after purchase, I realized the delivery address was an old default address in NorCal. I called the retailer and pleaded to change the address, but they informed me that nothing could be done. They advised I contact OnTrac and inform them of the mistake, and request to update the address. After submitting a form on their "Contact Us" page I called OnTrac's Customer Service number 3 times; once on the same day I placed my order, and two other times over the next two weeks. Each time I spoke with a representative, explained how the address was incorrect and requested a change of address. The first two representatives confirmed my new delivery address, and assured me they would be able to make this change. The third representative informed me that they would only be able to change the address on this package once it reached the sorting facility in NorCal. Once it arrived at this facility, they would change the address and redirect it back to my new address is SoCal. This representative told me the package would arrive at the NorCal facility on the following day, and that if I wanted to (!) I could call again to confirm that the sorting facility was redirecting my package to the correct address. She mentioned the sorting facility opened at 6AM, and I agreed to call sometime in the morning to confirm. The following day, I called the same customer service number at 9:45 AM to confirm that my package was going to be rerouted. This representative said that my package was delivered already - to the wrong address - sometime between 7AM and 9AM. This representative informed me that there was nothing they could do to retrieve my package now that it's been delivered, AND that I was supposed to call the sorting facility at 6AM, speak to an on-site representative personally and inform them that I wanted my package rerouted back to SoCal. Apparently none of my attempts to request a change of address mattered. After pleading with this representative to help me retrieve my package, she escalated the call to their corporate office-- I finally spoke with Brittany and eventually Veronica, and this nightmare ended. Veronica validated my efforts, apologized profusely for the incorrect delivery and got a driver to pick up my package and reroute it to my home in SoCal. My package arrived on December 19th all thanks to Veronica! Many thanks to Veronica and the other OnTrac reps who helped me :) read more

Lost my package and was contacted a few minutes after the package was delivered and pictured. No one picked up and package is a goner

I hate this mail service. Every single time they try to deliver they never make an effort. I leave notes on my entrance gate and they ignore it. I work from home and AM ABLE TO ACCEPT my package, but they don't seem to understand the entrance gate IS THE MAILROOM. I leave notes within the delivery preferences- the drivers don't listen. I hate this service. Bullshit every single time. read more

They are horrendous that is all I have to say about this company ZERO stars would be more appropriate. Customer service is a bot that keeps telling you to add comments, clarifications, that NO ONE reads, obviously. They do not deliver because they have no common sense. Buildings have main entrances and a list of all the people who live there. All they need to do is find the name, the package has it of course, push a button and the system will dial the number connected to it, so the owner can open the door automatically. Nothing difficult right? Oh no, they cannot figure it out and fail to deliver!!! I will never purchase anything from a company, in my case TJMaxx that uses them for deliveries. Horrible, their license should be revoked and to top it off their drivers are exploited, no wonder they do not want to do anything extra. Disgusting company. read more

My order included two packages from the seller. One was a cover in a small box, the other was a stand for the grill. OnTrac delivered the small box which had the cover, but not the larger box with the stand. The delivery guy took a photo, which clearly shows one small box. So I did the AI chat, which is the only way to contact them. I explained the problem and told them to look at their photo as proof. The bot opens a ticket "to investigate". Next morning I get an email stating the "investigation" concluded the package was delivered. So I reply explaining that only one of the two packages was delivered, again telling them to please just look at the photo! The next email I received was to say "We're glad you received your package". Case closed!! This is the most incompetent company on the planet! I have had numerous -- too many to count in the decades I have lived here -- deliveries that were not delivered. Every time, they refuse to acknowledge any wrong doing. Sadly, I am told by the seller that they don't have any control over which carrier picks up the packages. I sure would love to see a class action suit brought against OnTrac. read more

zero star !!! They claim they needed an access code to deliver my package except we don't live in a community that requires a code to enter the premise. We live in a house with easy access to the front door. The Chat was also useless because it takes them a couple of days to respond to my inquiry and they still say an access code is needed. I even called the company that I purchased the product from to make sure they provided the correct address and it was. The On Trac 800 number doesn't work (1-800-334-5000 is the number listed in the contact). They need to hire more competent drivers. read more

Worst business. I'm still waiting for my package from fashion nova two weeks already I'm about to ask for my refund. They delivered one package instead of two and I ordered them at the same day read more

OnTrac - OnTrac have no phone number or anything - Couriers & Delivery Services Near Me - Compton, California

worse delivery service. 2 for 2 on horrible high priced item deliveries. First one said delivered but as I waited the day, nothing came. 2nd one was just today. Ordered a Nintendo Switch 2. Delivery came with retaped shipping box, only to find out the system and controllers were stolen only leaving the factory nintendo box. Now no customer service rep to be found. read more

Package show delivered but I was standing in yard when I received Ed the text and nothing was delivered. I immediately got on chat with OnTrac to ask for a picture and all they could say is, " the driver marked as delivered"! I asked for proof of delivery and was told there wasn't one. Just because the driver marked it as delivered doesn't make it so. It was an expensive item and the live chat person, Lyn, could only tell me was a case was opens and it would take 24 hrs for them to look into it. Thai is ridiculous in this day and age of instant information. What happened to reaching out to the driver and asking for the picture, or the color of the house, anything!!! Also, have a support team that actually answers the phone. Not everyone wants to chat. In addition, A lot of issues could be resolved if picture were taken as proof. read more

I am pissed the fuck off this is the worst delivery service the have lost two packages the first was Marley delivered showing picture at another location not my house and the box said Sephora on it when my order was from fashion nova. never got my money back. I ordered again praying not to get Ontrac and the marked it as undeliverable it went out for divery I sat in my call all day no one showed up they marked it deliveted at 9 pm this Time no picture I sat on my cat for over 8 hours on my day off I'm pissed and suing there as and fashion nova will not refund me because it was marked delivered I can't speak with anyone this is horrible and now I have to dispute with my bank again read more

This is the worst delivery service I have ever dealt with. They tried to deliver a package and said they couldn't because they needed an access code. We don't have access codes and I cannot speak to anyone to tell them that. They don't answer the phone, they don't respond on line. My package is from Old Navy, I was told by Old Navy not to worry they will re-deliver in 1-2 days, didn't happen called Old Navy again was told I had to give access code. No one seems to understand that we don't have access codes so I said use my phone number and Old Navy said I have to tell On Trac myself.....great, I can't get through to them! I said cancel my order and was told they can't because it hasn't been returned to them. UPS, FedEx, Amazon and all other delivery services are in and out of here all day every day without access codes. DO NOT USE ON TRAC read more

Very unreliable. Missed 3 delivery attempts because the driver did not follow my instruction to access the gate. Did not make an effort to deliver my package. read more

Terrible! They're stealing packages that are very expensive . Saying they're on the way. Bla , bla wrong address, wrong this , wrong that. Damn Gina! Yall going 2 hell read more

They can go out of business. They are the worst. They misdelivered my package to tge wrong address, then lied and said it was delivered to my address. They also don't take accountability. They really suck. I really really don't like this company. Customer service sucks also. They never answer the phone. You only text or talk to a freaking robot read more

Worst carrier!!! I honestly don't know why companies use them!!! Ugh another intercepted package because their drivers are lazy and don't even attempt to deliver. I gave them 1 star because I had to- because they don't anything. Service is crap especially Claudia from the chat!!! Didn't even attempt to do her job read more

OnTrac - Interception??? They didn't even attempt to deliver - Couriers & Delivery Services Near Me - Compton, California

If I could give them ZERO stars, I would. I received an email that my package was delivered. It was not. We have cameras at the front door, garage and sides of the house. We were home all day & did NOT receive the package. I emailed the company and all I got in return was "We apologize that you are unable to locate your package. Our records indicate that the driver was at the appropriate location at the time of delivery. If you are still unable to locate your package, please contact your Vendor for further assistance with this issue." OnTrac is the WORST company ever. If you see that your package is going to get delivered by this company...cancel your order. They're going to steal your package & claim that they delivered it. read more

Impossible to talk to live agent. Package was suppose to be delivered yesterday. Status has n been out for delivery for over 24 hours. I have tried to find out if will be delivered today. The virtual assistant is worthless. It claimed twice it was routing me to a live agent and then nothing. The phone number is a recorded message. All I want to know is when they will deliver package! I created a claim number on their site. They sent an email they will get back to me in 2 business days. We will see... read more

I didn't even have a package being delivered by On trac, I was just a neighbor and one of their drivers hit my car and took off. This isn't how drivers should conduct themselves, committing reckless driving crimes in company vehicles. I've already made a police report, and contacted On trac to provide the license plate of the driver who hit my vehicle. read more

OnTrac - The car the driver was driving when he struck my vehicle - Couriers & Delivery Services Near Me - Compton, California

really nice good people give them my package to me. Respectfully want to come here again

Poor delivery service and equally poor customer support. I had an item delivered several weeks ago and my front door camera recorded the delivery person tossing my package to the front door as if it were a Frisbee. I reported this to customer support and was promised a reply in two days. Well, it's been two weeks and I still haven't received a reply. No surprise that a majority of people have given OnTrac a one-star rating. I'd give them a zero if it were possible. Just awful. read more

Drivers drive way to fast down residential streets and then when you stop them to tell them THEY ARE RUDE AND SPEED OFF!!! They don't have anyway to get a hold of the company. read more

Horrible service. Ordered something on 11/30 and the business created the label same day. Ontrac did not pick up until 12/03 with an estimated delivery date of 12/04. At 1:39PM on the day of 12/04, there was a shipment delayed and updated estimated delivery was 12/05. At 2:20am, package arrived at Los Angeles, CA facility, but was still not out for delivery. Tried contacting Ontrac to get more information and was not able to get ahold of anyone after an hour and a half of being on hold. Contacted Ontrac this morning as there has been no movement on my package except with the last known event for 12/05 at 1:33PM saying that the delivery date has been updated to today 12/07. Ontrac said they would get in touch with the facility to get an ETA and will give me a call back. Almost 4 hours since the phone call and no one has reached out. The tracking has not been updated. From my experience, if the package hasn't said out for delivery before 12PM, it is most likely going to be another shipment delayed. My package has been sitting in Los Angeles, CA which on the business website that I purchased from says is in Compton, CA (roughly only 6 miles away from me), but they can't seem to just deliver my package. Customer Service is useless. Tracking is useless. It's just one item and it can't even delivered when it says it would. If I had an option to change the courier, I would have already. read more

OnTrac - Sitting at Compton, CA facility. - Couriers & Delivery Services Near Me - Compton, California

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If I could give ZERO stars I would! Lazy AZZ drivers that don't deliver but LIE and say they attempted! This company is TRASH! I don't see why any company would want to use OFFTRAC! read more

They did not deliver my Home Depot purchase as committed to, then stated I refused delivery at a time My entire family and I were home. I still don't have my package. These guys are a bunch of fucking idiots. Avoid like the plague. read more

If you can help it when ordering ANYTHING arriving via courier, DO NOT USE OnTrac!!! Packages have been tossed, ripped, left at a toally different address (thank God for the decent samaritan that brought my package to me). The driver even laid a oackage down at the front screen door enabling me to open it or exit. No idea if any OnTrac employee is friendly or not. read more

Horrible horrible service! Been holdin my package for no reason. Then got someone working customer service that barely speak English n don't know what the hell they talking about. Y'all suck read more

Ontrac Delivery experience I have 2 of the same orders and ordered the same day and time that were supposed to be delivered on the July 14th. So far, I have only one delivered package on the 17th, successfully. This tracking number C12185400662709 has not been updated with information relating to the actual delivery date and is still in delayed status to this date 7-24-23. Ontrac is the worse for ensuring that your purchases are delivered on the announced date for delivery. Also, if you input your cellphone number online via Ontrac to receive status updates, you never receive a text of the updates. At least, that has been my experience. Has there been theft aboard? read more

Had a package that shows delivered and it never showed up. Items ordered are now not available from vendor!

I don't usually write bad reviews But I'm really upset about my package not being delivered to me! I was tracking this package cause I was really excited about this order first the package got delay and after that my package was "delivered" to my address but I never got the package, Also the tracking number says someone signed for it which I don't even know this person not sure if delivery person delivered my package somewhere else. This NEVER happen to be before! This is honestly one of the worst companies ever. read more

OnTrac - Couriers & Delivery Services Near Me - Compton, California

ON TRAC delivery people are in too big of a hurry to put your packages in a safe place. Expect them to place it in a very public spot - like right out on the front porch that is 10 feet from the sidewalk for all the world to see and steal. I opened a lost package case with them and they could not be bothered to call me back. I had to call them back to speak to a rude and tired customer service person. FedEx, UPS and USPS delivery people all put my packages in a SAFE PLACE to avoid theft - take a tip ON TRAC. I have absolutely no faith in this business. read more

OnTrac continues to accept orders to a military base which they do not have access to. When the drivers are refused access, they mark orders as customer refused delivery - which is not true. It then takes weeks to months for the orders to be returned, canceled and refunded. Unreliable and dishonest company. read more

OnTrac is the absolute bottom of the barrel. I ordered binoculars which were to arrive from Walmart no later than 05/22/2023. Still waiting, unable to contact OnTrac. Will cancel order and rush order from Amazon. Never again will I order anything for delivery from Walmart or using OnTrac. read more

Terrible Service!!! I purchased three gifts from two merchants that, unfortunately, used this very bad delivery service. On December 5, at around 6:41 PM, I received word that all three packages were delivered. So I went out to our porch where all deliveries have been made because it is very long and cannot be seen from the street when deliveries are put at the door. There were no deliveries that my wife or I could see. So I reported the deliveries as not being done. The next morning, when I went out for the mail what did I see? The packages pushed up against our garage in few view of the street but behind a bush so they could not be seen from the front of our porch. I can only assume this was a joke on us perpetrated by the delivery person. I tried to contact OnTrac but could not reach them. Yesterday I received an email from OnTrac "Customer Service" that said "we investigated your claim that the delivery was made." No way to reach "Customer Service." From now on, we won't buy from merchants that use this very poor delivery service. read more

I wish I could have given them 0 stars. This service is TERRIBLE! I specifically left delivery instructions which the representative repeated to me in our text conversation and my package still was not left at my apartment door nor was I contacted. AND not to mention I still have not gotten my package. read more

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I pray the lose the contract they have with delivering packages! I never got my package from fashion nova! Spent over a $150. The driver said he delivered my package and never did. He probably came , scanned it at my address and kept the package! That's what they are known for stealing ppl package. I called the 800 334-500 they will not help me! I called a number of times asked to speak with manager no manager will not return my call!! I said so I'm just out of $150 the girls said, "yes"!!! This is insane!!!! read more

Drivers won't call. They show up, claim they're unable to deliver, and turn around and leave. My package has been in this loop for days.

This is the worst career company in California they said my package was delivered I never received my package they don't answer their phones they don't communicate with you because you can never reach anyone the phone is always busy or you get someone's machine you call the machine you get no response worst company ever they don't even deserve one star read more

These are some of the dumbest delivery people ever. The navigation does the job for you, yet you still deliver to the wrong address. Oh because you didn't use the navigation because you THINK you know the area. Clearly you don't. In this area alone there are 4 addresses that share my same number. The differences are north, south, etc. But they don't care because it's not their stuff they're delivering to the wrong house. Markie...the delivery person that delivered it to the wrong place...do your fucking job right. I don't need to go chasing a package down the fucking block because you're an idiot. This is why jobs like these will be taken by robots in the years to come. It'll be cheaper and they'll be programmed to do their jobs right. I wish the places I ordered from didn't use this company but I have zero control over that. The managers of this place need to get their people together, but they probably don't give a shit either. read more

I've had several experiences with OnTrac, but not by choice. Occasionally a vendor will want to save a few dollars and use this incredibly sorry excuse for a shipping company. According to their customer service, they have delivered the package. However if you will simply go out and look at the time of delivery, their delivery vehicle, nor the package is there. Our camera indicates that they've never been there. They don't provide any proof of delivery, such as a photograph and provide no real-time tracking information, as other delivery services do. All they do is tell you to contact the vendor. When you do, the vendor tries to tell you to contact OnTrac. So where do your packages go? Are they on someone else's doorstep? Are they at the driver's home? Are they in some random bushes somewhere? Who knows... All you do know is that you don't have an important item you need, which in our case is important and expensive medication for our dog. Why vendors continue doing business with this horrible company, I don't know. Please just use the postal service, or UPS, FedEx or anyone else. OnTrac needs to be investigated and shut down. It's really that bad... read more

Ordered a PlayStation 5 that was shipped through this warehouse. It has been delayed for 6 days now and from the looks of the rest of these reviews, it looks like it was stolen by the workers here. I called customer service, but never got a response back about the whereabouts of my package. If you do order something shipped from here, pray it arrives to your place safely. read more

OnTrac - Couriers & Delivery Services Near Me - Compton, California