went in see about how i could get my screen fixed on phone what i had thought was a crack…read more blake looked said wasnt the screen but screen saver i wasnt really sure blake assured me saying been doing this for 8 years didnt have one there but least had idea where check blake said get one brng it back help put screen saver on did took it back big thanks blake

My experience with this store was terrible. I was there the 1st time for hours because they…read moreprocessed my transaction incorrectly. I had to go back the next day after they told me it would be resolved and it was not.They had to have their tech support override their error which resulted in me having to mail my phones back and not being able to pay the balance which was the 1st thing I told them I wanted to do. I received confirmation that the phones I mailed had been received and then weeks later I got a text from Brandon telling me I needed to go to the store and turn the phones in. I let him know that Verizon gave me a label and they had been mailed back and I was all set. I then got another email saying that my trade ins had been canceled. When I texted him he said that he canceled the trade in's because they would "get dinged" and he "only let me know as a courtesy" but I could come in and start the process over. I called Verizon who confirmed that my phones had been received and the trade in amounts applied to my account. I will never go back to this store and would highly recommend that no one else does either. It was a terrible experience. Clearly customer service is not a priority.

Austin has amazing customer service skills. He was really patient with us in getting the buy one…read moreget one iPhone XR. He even gave us an awesome deal on the case and glass screens. My sister has a habit of breaking her screen, so a glass screen protector is a must. Austin sat with us and explained all costs and how to set up the new phones. The whole process was smooth and easy. They even charge $50 if you get insurace and you break your screen. My sister typically pays $140 through apple. Fuwad and Austin are super friendly which makes the process less stressful. We will definetely come back for future phone upgrades and any issues!

I upgraded my phone using my Next up plan. Without consulting me, the person who helped me changed…read moremy service plan resulting in my losing free HBOMAX which was included in the plan. It was the only reason that I had upgraded to that plan to begin with. Add to that I just got my first bill and it was $275.00!! (Double what it had been) as apparently I was charged for both service plans at the same time. Not really too happy at the moment. I called ATT and they fixed the billing issue, but I am unable to get the HBOMAX back without paying nearly $20 a month. Grrrrrr! Make sure you are VERY specific when you come here for purchase or upgrade.

I wasn't expecting fast service, but it happened! I upgraded my phone and went in to have the…read moreinformation transferred from my old iPhone onsite. There was a slight hesitation, but I wanted to be sure everything was working properly before I walked out. All my questions were answered and I realized I needed a new adapter. Parking isn't the best, but I got as close as I could. I think they had reserved spots at the mall a few years ago.

You left Partridge Creek. It was a good store with great service. I am not going to drive further…read moreout. You lost a customer. Real dumb decision.

excellent customer service they got me right, helped me even more than the tmobile experience storeread more

This place is AWFUL!! Do not go to this location!! The customer service is HORRIBLE! I'm talking on…read morethe phone and explaining to the kid on the other line that I keep getting charged AFTER I switched carriers.. and he tells me there is nothing he can do about it and it's not his problem, THEN? Hangs up in my face! EXCUSE ME?? THEN I PROCEED TO GO TO THE STORE, and it's a bunch of kids hanging around and not helping any of the customers in store, including me. They were rude with attitudes. Don't waist your time here!

Awful store. I went there a about 6 months ago and they added a charging block to my bill without…read moreasking. Went there today to return an internet devise that worked terrible and they wouldn't accept the return.

From the owner: Switch today & enjoy America's largest 5G network.read more

This place used to be good. I have 2 lines. I cancelled 1 2 months ago and they reactivated it and…read morekept charging me the 80$. My plan was clearly 50! Save your money because there people are shady Sam is a liar and don't go here! His partner on a Sunday said he canceled my one line!

I took my IPhone into this store for a broken screen. They replaced the screen while I waited. It's…read morejust like new again. Super fast quality service. So happy!

Awesome job they did what everybody said could not be done!thanks Frank and Shaun,they listened to…read moremy needs with my iphone and it was done

I brought my 2nd gen iPad Pro in because it wouldn't charge anymore - even with a brand new…read morecharging cord. They were able to clean out the charging port and got it charging again! They didn't even charge me since it was a quick and easy fix. They were just happy to help. Tech Boys have my business from now, on.