Always helpful! Good stock of quality machines. They can fix or repair just about anything, and the…read morelines they carry are the best!

Quick, reliable, and fair pricing make Frank LaBelle's the best choice in Western Mass.read more

Bought an Ariens platinum snowblower in October 2022, used only few times over the past winters,…read morethis year 2025 started it for the first snow, made 3-4 passes on the driveway and there was a loud noise and it stopped working, unable to start it back up. Called Taplin, they were able to pick it up the next day. Eric called after checking it out and the said the motor was blown. Of course was 2 months out of warranty, he said would call Ariens and see what he could do. Because of Eric's perseverance they replaced the motor, at no charge to us. Our heartfelt thanks to Eric, and to kudos to Taplin for having such a dedicated person on their staff.

Great experience On…read moretime, reasonable price and quick turn around Easy pick up and delivery

Cannot recommend these folks highly enough. Not only did they work through three Forester…read moreinspections promptly and professionally, giving advice on various issues as they worked, they fixed a problem on one of the Foresters that we'd been told by a Subaru dealer (Keene, NH) was impossible to fix - that the car (with 149,000) wasn't worth it. Van Demark's solved the problem and the car has been running just fine ever since. They are the best.

I live near this auto repair shop 3 months out of the year and I love the people at Van Demarks!…read moreThey will take care of you and your car with respect and knowledge, they strive to solve your car's problem, and they work hard to fix whatever needs fixing, big or small. Pricing is more than fair, everyone is polite and helpful. The fact that they are only open at night is not only part of the charm of this place, but is extremely helpful for people who work during the day - making Van Demark Auto a unique hometown operation - and the fact that they are always busy in a location off the beaten path speaks volumes (and when I say busy don't be concerned - they STILL always find the time to get to your repair and fix it quickly). The wandering pea hens and peacocks only add to this place's wonderfulness. Find them, call them, and let them help you!

This place is for real. They have it all. Ag equipment, parts and service. They have quality,…read morefriendly people to work with. A great asset to the region.

Horrible Service. We purchased a new mower from Jack Miller…read morefor over $5000 about 5 years ago. It needed some repairs in Aug. '18, called up to see if and when we could bring it in for repairs. JMemployees told us to bring it right in and it would probably take a couple of weeks. Called in Sept. and was spoken to abruptly, called 2 weeks later, again same thing. Called in Oct. and was told they would call us. April 2019 still no call!!!! So, again we make another call....AND we are told.. "oh, I guess we should bring it in for repairs." So, does this mean that for all this time, JMemployees didn't bother to even look at our mower. Called beginning of May, and was told Monday, then Monday, was told Friday, then Friday was told ... and on and on. FINALLY, May 16th we were able to pick it up! Our $500 repair ended up being over $1400. And to add more salt to the wounds, NO JMemployee helped us(which was just our son) load the mower from the back of the yard, where it was blocked by several snowplows. And if JMemployees had put even just a drop of gas in the mower, maybe this would have been an easier task. When we were finally able to mow the deck fell off and the gas tank was not replaced, as we had thought, it was just a terrible caulking job. VERY, VERY DISAPPOINTED!