Made my appt online, filled out medical info online. I was early for the appt. And they took me…read moreright away. Everyone there was professional and kind. The place was immaculately clean and friendly. My prescriptions were faxed to the pharmacy for me. We were on vacation,and I am so pleased we went Rivers Edge Urgent Care.

Avast ye Mariners, steer clear of this place, if you need a DOT Physical(719K) and Drug…read moreScreen(719P)! I thought I would go here, instead of seeing a Doctor, elsewhere--bad move! Now as a Merchant mariner, for over 45 years, I've done this procedure, successfuly, ever since the USCG instituted it. Also, I was an registered EMT and am still a certificated Medical Officer, aboard ships. So I actually perform these type of exams. myself. aboard ships. Thus I was appalled, as I watched them, firstly screw up the DOT papers I gave them, and then proceed to fumble the Chain-of-Custody procedure. Well, sure enough, the Medical Officer called me and advised that there were "irregularitys", in the received samples, meaning the test was rejected. So now I am under suspicion, for their incompetency. If that was not enough, when I submitted the Physical exam papers, again, I was informed by the USCG, that there were "irregularitys" there, too. So now I can't get a USCG Medical Certificate, which is required to sail--I'm out of work, because of their "irregularities". Also, they charged me almost double what I would have payed, had I just gone to Concentra. Well, so much for going back to work!

Saw them today due to an allergic prescription reaction .. took me right in and I was in and out in…read more45 min!! Everybody was very nice & professional!! Thank you for all you folks do!!

I am writing to formally report a deeply concerning experience I had with True Compassion Urgent…read moreCare in Palm Beach Gardens. At the time of my visit, I was informed by the receptionist that my total charge would be $283. When I asked about my insurance coverage, she stated that after the first of the year, the first bill must be paid in full by the patient. Based on this representation, I paid the $283. This explanation did not sit well with me. Approximately four weeks later, I contacted Humana directly to verify my responsibility for the visit. I was informed that, under my policy, I was only responsible for a $50 copayment. I explained to Humana what had occurred at True Compassion Urgent Care, and a conference call was arranged with their billing department. During the call, Rafael from Billing stated that Humana had never paid the claim and that he was therefore retaining my payment. However, Humana advised him during that same call that payment had in fact been issued three weeks prior. This situation raises serious concerns, as it appears I was charged the full amount despite the insurance payment having already been processed. Had I not contacted Humana to question the charge, I believe this overpayment would not have been brought to my attention. Additionally, Rafael was extremely rude during the conference call with both Humana and myself and ultimately disconnected the call. The following day, I contacted the city to report what I believe to be improper billing practices. I also called True Compassion Urgent Care and left a message for the medical assistant requesting a return call, but my message was not returned. After I informed the receptionist that I intended to report the matter and that I believed the billing practices were improper, Rafael contacted me shortly thereafter and offered to return my money. Had I not independently pursued clarification with my insurance company, True Compassion Urgent Care would have retained $283, when my actual responsibility was only $50 -- resulting in a $233 overpayment on my part.

The people at this place are wonderful and will promptly take care of any health issues you have…read morewith love and care. It is a family urgent care so kids and adults are welcome. I had so much pain when I walked into this urgent care and thought I'd have to wait a long time, but they were so quick and helpful in getting me checked in and through their doors. When I left, I felt 100% better. The nurses, doctors, and staff here are so knowledgeable, compassionate, and helpful, they gave me the confidence that I'll be OK. Which is more than I can say for the other urgent care centers in the area. The clinic is also very clean, hygienic, well equipped and very inviting. They even have a little play area for the kiddos to keep them occupied while waiting. I highly suggest you visit this for any of your family's urgent healthcare needs!

My entire experience with Diary Road Urgent Care was professional, clean, easy and fast…read more The doctor was very an expert in her field; knowledgeable, attentive, and very kind. I highly recommend this place. I had to go here while on vacation but they made my experience very pleasant. Thank you!

Fast and efficient service…read more No wait and the provider was thorough, polite, and explained everything. Would use this service again.

My family and I have used this location on several occasions. The wait was not too long and the…read moreproviders have always been knowledgeable and nice. The prescriptions the provider orders are filled very quickly as the pharmacy is right there. We will continue to utilize this location.

I can't say enough about Dr Shouppe and the office staff. From the time I made my office…read moreappointment all the way through all of my visits and needs. They are try thorough helpful and informative. She is an amazing doctor and you can't beat their hours!

Dri Shouppe' is caring, makes herself available with my schedule, and answers my questions well…read more She is very thorough and sends out medication reminders. The office team are very friendly and accommodating as well. The office is clean and very quaint.

Went in for micro-suture removal after ear modifications. The practitioner seemed anxious from the…read morestart at the nature of the sutures and said she wasn't sure she would be able to remove them, but she would try. She managed to get a few out from my anterior outward helix, then gave up, stating her tools were not fine enough. All good, if you can't, then you can't. I left and had a more advanced practitioner take them out the next day without issue in about 2 hours. Cut to today, when I received a bill for $103 after they submitted a $339.32 bill to my insurance to basically fail at what I asked them to do. When calling to ask about this I'm told they will require "proof" that I had to go somewhere else to have them removed or they won't even look at the dispute. They couldn't. Now they are gone... Seems open and closed to me.

Do not go here! Wanna be not know anything nurses. Bad experience with Big a who had to call to…read moreget help and refused my requests for BP measurement. When I pulled out my list of symptoms.. She immediately said my appt was only for 15 minutes. I left after 10 minutes with no answer or help! She laughed at me when I asked her name. She knew why!! Do not give cc before appt! Thank goodness I didnt! I'm embarrassed for them wanna bes

Took my 84 year old Mom to the new Health First Advent Health Urgent Care on Washington Avenue in…read moreTitusville, Florida this morning for her bursitis pain in her hip. As her regular physician was away for the holiday. The staff was most gracious and welcoming to both of us and we had only a five min wait in the waiting room, once we checked into the clinic. We were taken back to a clean, well appointed examination room where Julia and Aimee took Mom's vital signs and really listened to her complaint. After which we had about a ten minute wait for our friendly care provider; Regi, reviewed the notes for Mom and then explained what they could do for her to ease her pain and provide us with a detailed explanation of what we could expect. I would not hesitate to return to this site for further care as they were absolutely lovely. L.A. Cardinale

40 min wait for foot injury and not only not seen, but no offer/assistance for elevation of foot…read more(which continued to swell). Only 1 other in waiting room when I was called in and she was also there for sprain/strain of foot. I left without being seen and no apology

Reception was easy. Jesse took all our vitals and was very complete. Natalie, the PA was very…read morefriendly and efficient. SheI addressed all our needs and issues and was very kind. Could not have been a better experience.

Working in healthcare myself as a RN I can say this has been the most pleasant experience as a…read morepatient. I came for a chest X-ray for continuing my college education to rule out TB. The office staff were so friendly and the blonde X-ray tech approached me before they even opened to verify she had everything she needed. The process was professional and efficient. Excellent staff especially the X-ray tech. When I work for or own my own practice I would hire her in a second. Keep up the great work guys!!!