Late on the front end, stuck on plane for 30 minutes on the back end, caused me to miss my connection and spend 8 extra hours in an airport. A 10 dollar meal voucher was their way of making up for the circus. read more

Never heard frown any customer service representative about my experience. Seems like there is no desire to improve. I had signed up for the United Credit Card at that point and have now decided to cut it up and say goodbye to United. You had a chance people. read more

We flew from Cleveland to RapidCity thru Chicago this July starting the 12th. Storms came thru the Chicago airport and we lost a day. They announced the cancellation and told us to go to customer service. This was after two hours on tarmac in cleveland and 2.5 in Chicago. Our wait for customer service was two hours. I was on the phone with rebooking during this time (this is because United had employees handing out flyers saying call this number don't wait in line.). The phone agent was friendly and said they could put us on a competitors airline but couldn't guarantee seats or they could fly us to Rapid city late the next day. They said if the other airline cancelled their flights. My flights thru United could be gone and we could be stuck again. Gun to my head situation. We were forced to spend the night in Chicago as I had to have a guaranteed flight. When I got to the actual customer service desk i let them know that the phone agent had rebooked us but had offered the competitor's airline option. I asked if they could try again on competitor airline. They said it was against policy. I explained United had offered it already. The agent stared at me like I wasn't speaking English. The agent said there was a flight on delta to Denver and united had a flight to rapid city but they couldn't put us on a competitor's flight. So she basically teased me because of weather policy. We now booked a hotel at our cost since United's "weather " policy exempts them for hotel assistance or even food assistance. They wear the "weather policy " like shield and if questioned about it, basically put their hand out and say, "talk to the hand." We are then told to go down to baggage claim and our bags will be ready in 2-4 hours. Yes, 2-4 hours. I get to baggage claim and they say our bags our still in the belly of the plane and yes it will be at least 2 hours. If the bags aren't out in 2 hours come up and re-check. Two hours later I recheck and they tell me they sent my bags they Denver and they are now at rapid city airport waiting for me. United doesn't care about it's passengers . If possible travel with other airlines. read more

United Airline, in general, is very unorganized. The boarding process is awful. The way they do their groupings is not efficient, it is congested, and disrupts the walk ways of the terminals. They overbooked my flight. The plane is way too narrow, making everything and everyone squeeze.It was a bumpy ride the whole way. To add on, the Chicago United Airline staff is rude and very unwelcoming. If you have the option to fly a different airline, do yourself a favor and do so. read more

Watched half world Cup match before I was able to speak to someone at the international desk Terrible service read more

Unbelievable, flight at 6:00 PM to Portland, Maine wasn't able to refuel automatically due to a computer malfunction. The pilots took an hour and a half to manually calculate the fuel. Both were young, one male one female. Don't they teach manual fuel calculations anymore in flight school. They should both be fired! read more

Overall United is still a reliable carrier. Some airport agents and customer service reps are definitely top notch. Others absolutely should not be hired - AI can do a better job. read more

They are not social distancing at all!! Avoid Avoid Avoid!!! I was sat in a completely full row of seats. Not at all what I expected from a large airline. I flew in on Alaska Airlines and they had everyone spaced out. Not here!!! I am advising my company to not book here anymore. Very dissatisfied!!! read more

11pm at the Chicago airport. Maintenance issue caused us to miss our connecting flights. We had to move our flight to a different plane which the outlets were not working so our phone died which cause more issues when we got to Chicago I'm trying to get the hotel that they are offering and the next flight to Cincinnati. They don't allow you to use your card on the plane to buy drinks either which is a big inconvenience especially since their competitors do allow it and they blame it on Covid but in reality it's just makes their job easier. read more

Rudest, most disrespectful, and least helpful agents at the check in desk. I had an issue flying with my emotional support animal last week. United refused to let me check in and kept stating different reasons as to why, I still am not sure why I was not allowed to check in with my animal as 3 people told me 3 different things. The manager, Laurie Cleveland was less than helpful and extremely patronizing and condescending. i requested that they change my return flight since they wouldn't let me board and they refused, saying I had to purchase an entirely new flight even though they admitted United was at fault. I reached out to their customer service team over a week ago and still have not heard back. Incredibly unprofessional and not a good look for the airline. Will not be flying United again. read more

I got my bag lost in Chicago. My travel purpose was a business meeting in Vilnius, (VNO) next day but I did not had any clothes. I filed a report and was told that my bag will be delivered next morning and they have tons of flights between Copenhagen and Vilnius, but I got it right before my flight back to USA. I am very disappointed with your service and I do not even know why I fly there if my meeting was ruined. read more

Worst flight experience ever on United!! Flight was delayed for 1 1/2 hours...the bathroom door on the plane could not be opened...then we taxied on the runway for 35 minutes! Never again will I fly United!! #Unitedsucks read more

Flight attendants not wearing face coverings over mouth AND nose, didn't enforce face coverings for all passengers.

I wish I could give it zero stars. Several weeks ago I prepaid flight 3758 to IND from ORD, on 12/29/21. I am a 72 year old, disabled woman. On 12/27 it was obvious the United, as well as other airlines were cancelling thousands of flights due to Covid staff shortages. Since I am moving to FL, I was fearful my flight would be cancelled with no hotels or car rental available. I tried to contact United, without success. At times even their website was down. I am too sick and too old to sleep on the floor at ORD, waiting for my flight to be rescheduled. I elected to rent a car and drive the first leg of my journey to IND. I have friends in IND that could help me if the flight to FT. Meyers got cancelled. I was prudent to drive and not chance a flight cancellation. I booked a car rental with a drop off in IND, and plan to take a flight from IND to RSW on 1/6/22. Both flights were prepaid. I cancelled my flight and learned that United would not refund the cost of the IND flight, $248, and would only give me airline credit. I have trouble traveling, and flight credits are non transferable rendering credits I cannot use. I know that United did not cause COVID, but it is their staff shortages that have created the problem. It is not my fault, and given my health, I didn't want to risk it. I was with great reluctance I chose United, given the episode where they physically dragged an Asian Dr. Off a flight to Louisville, so they could accommodate their employees. After that, I swore I would never fly United. Well this flight cancellation, and not crediting my credit card, but forcing me to take airline credits reinforces that the United skies are NOT friendly. United does not care about their passengers, they are only interested in satisfying their greed. Boycott United, shame on them. I intend to write the Consumers Affairs division of the FAA, and tell everyone I know what shysters United are. read more

It seems like most flight attendants hate their lives and would rather be at home, and I don't blame them. Most pull it together like we all do before clocking in for the sake of work ethic and performance, however this particular one on (flight UA782) seems a little more over the edge than most. This is my third connecting flight back home to Dallas after an exhausting 19 hours and the last thing I wanted was to deal with a rude, and incompetent crew member who's projecting his own negativity onto everyone else when his sole job is to provide the best service he can for the next 3 hours back home. I fly frequently and even had a United Credit at one point but won't be after multiple horrible experiences with them! read more

At Chicago Ohare airport, they delayed our connecting flight for 1 hour just to wait for another flight to come in so they can squeeze a few more people on our flight, disregarding why in the first place we reserved this exact departure and arrival time to our destinations and paid extra money for it. They mess up people's Christmas plans just for their monetary gains. Never again will I fly united unless it is a direct flight. This is the worst airline we've ever had to deal with. THANK YOU read more

American is generally my go to out of ORD but the past month United was cheaper to both LAX and Nashville. The flight to LAX was 5 stars, on time, first flight out at 6 am. Staff was awesome and helpful and the seats and plane were brand new. Only thing that sucked was we were stuck on the tarmac at ORD for 40 minutes waiting to depart but we still landed at LAX the original quoted arrival time. Flight to and from Nashville were both 3 stars because planes were older and both times there was delays. Also they're boarding area at Nashville is subpar compared to SW and deltas read more

Hey buttface United Customer Service Agents....You want to hear about a hard job, try working at Babeland or Good Vibrations and explaining the advantages of different vibrators to various customers each hour. Now that's a job that you need a high school education for! As expected, my latest experience in flying United was more ridiculous than Gawd Anastasia B http://www.yelp.com/user_details?userid=bu3OFR0ApxKgB3i5AQmIjw teaching a child manners. I get to SeaTac at 7am to find a line of epic proportions that would make Scott K http://www.yelp.com/user_photos?userid=DuWB9jtjdfGR3ey9b2GUiA&select=iHQ90vT0Xxte56cwv2MOdw pick up his megaphone to say "god damn". But what sucks more than a long line is getting to the front and then getting my titties twisted in such a bad way that it would put Susy C http://www.yelp.com/user_details?userid=D2epirooWNjvwTI6MFhNGw to shame. As I wait to get my luggage checked in the United agent tells me he's ready to weigh my one bag. I tell him I have two and he says "Well the printer just printed up one label". I freaking swear to him that I clicked two bags and he tells me just to retry.. and of course no option comes up. Two other agents try to help come up and the only thing that's happening is my tickets getting reprinted four times. http://www.yelp.com/user_local_photos?userid=wqLV0Ruy8wVoiR0BNhQWEQ After standing there for about 10 minutes the supervisor arrives. She tries the system again and prints out my fourth duplicate ticket. But she looks at the printer and finds out that it has run out of paper. For the minute it took me to get my bag checked I contemplated going Katie S. http://www.yelp.com/user_details?userid=daYwff3kBqb5cD8aBZPrLA and robot dance fight their stupid asses. The other thing about United is that they've gone to passengers buying meals. It's a reasonable $5 and I had the breakfast that consisted of fruit, yogurt, crackers and 3 huge slices of cheese. I don't know about you but eating soft cheese on a four plus hour flight may not be the best idea but what the hell. If Michelle B http://blog.yelp.com/2007/11/seattle-celebra.html can convince us all to eat plates of oysters after drinking buckets of alcohol... hell I'm all in! The one thing I was impressed was that flying the ghetto airlines means that I can go ghetto to. Though I'm limited to only one drink per flight they have my favorite shot in the world... Bailey's Irish Cream. Though I couldn't make my favorite Ed M http://www.yelp.com/user_details?userid=ukfZEKae8SLavXHDDwdKBQ infamous Irish Car Bomb but I did refuse the cup and drink the damn thing straight from the bottle cause I'm as classy as shit just like Nadja M http://www.yelp.com/user_details?userid=wIs7BiEcGzb2Z7eXWvk1pA I thought my crappy experience couldn't get worst but Dulles proved me wrong. I found out that United oversold the flight by 10 passengers. Now this was not a 747 but a small 39 seat connector. How the FOCK do you oversell a 39 seat plane by 10 tickets is as crazy as Maia J http://www.yelp.com/user_photos?userid=5UeuN3lvcvWcUjEJHxPsLg&select=_wfx5pvvG_0Aqvuzt2F8OQ heading to Alaska As I waited with the other fools who got bumped I realized another problem with United. The two people in front of me had to take connecting flights just to make it. I was the third person in line and the guy punched out a confirmed seat on the 10pm flight which obviously pissed off the first two people in line. As I had the last seat on the fight (I offered up my ticket to them) the first two people looked like they were about to go "Ben Stiller.. Meet the Parents" in the airport. The only consolation is that after five minutes of screaming and whining we all ended up with complimentary round trip tickets which was a small consolation in an otherwise shitty day. It wasn't as bad as A.K. http://www.yelp.com/user_details?userid=60iCXLkb9xqhe5cvEun0kg getting stuck in SFO for two days but it was still pretty crappy. So United.. I have to say a big ol' FOCK YOU! Or as Quani C http://www.yelp.com/user_photos?userid=kA_F6Vc1d4IztJVLFmsJ8Q&select=U28CY-kdxw4vGg2nplqGmg puts it best... BEETCHES!!!! read more

United Airlines - This is what happens with incompetent customer serivce agents - Airlines Near Me - Chicago, Illinois

When we landed, we recieved this text, "1of2: Welcome to Chicago! 2 of your 4 bags arrived on an earlier flight. Please see a Baggage Service representative." So, we, and others who got the same text went to the United Airlines Baggage Service Office in Chicago. For the first 10 minutes there was NO ONE working at the United counter! I had to wait on this preposterous line for almost an hour to TRY to get my bags. There was never more than one employee working for the first half hour. When it was my turn, the United worker condescendily told me to go to carousel no 2. There were our bags. I pay the $450 for the United credit card that supposedly granted me baggage privileges. People need to know about this. People need to avoid United Airlines. read more

United Airlines - The long line with nobody working the counter at United Airlines Baggage Service Office - Airlines Near Me - Chicago, Illinois

United airlines. You are a stain on air travel. How you manage as a company to keep lines moving, and planes in the air astounds me. Actually, if you were a singular person, it would amaze me that you'd be able to walk and breath at he same time, nay, dress yourself. Your overall level of customer service on the best of days is enough to make me want to gouge my eyes out let alone when your performance is normal. So why? Why am I so frustrated? Where do I begin. Over the past 4 years of flying for work, you've managed to misplace or lose my luggage twice, managed to delay ever single solitary flight I've ever taken and most recently been so discombobulated at check in that I missed my cutoff and consequently my flight. Give the choice between flying United and a slow agonizing death my snapping turtles. I'm taking the turtles. Every. Time. I award you no points. And may God have mercy on your soul and every passenger who ever has to fly with you read more

Let's see here: no legroom, no food service, no overhead space because you charge a fee for checking bags, no service from flight attendants and oh yeah, no luggage. That's right: after an 12-hour journey coast-to-coast, I returned home only to find that my bag had not. Lovely, United Airlines. Lovely. At first I wasn't annoyed. I mean, it happens, right? And I can deal with the lack of legroom and general lack of comfort, the cabin that smells like the restroom and I can even deal with the snippy flight attendants. What I can't deal with? The fact that they sent my luggage (full of much-loved items, of course) to Kansas City from Chicago after they'd told me it was en route to Providence. A pit stop in Newark? Sure, throw that in there and tell me you have no note of medication being in there when I have to call for an update because no one has bothered to call me after I was promised you'd do so. I'm irritated because you really only have one thing to do, United - one thing. Your pilots and automated equipment fly, we all seat ourselves and get absolutely nothing from the flight crew. It's about as bare bones as you can get, so why, oh why, can't you just get us all our luggage? Especially when we pay an additional fee to make sure you get it there??? 48 hours later and my bag is finally here, obviously rummaged through and damaged from lack of care. Unacceptable and frustrating. Also, lame. read more

Oh United. Can I ask you a question? I understand times are tough. I understand you need to do what you need to do to stay afloat amidst economic turmoil. But for the past few years, why have you proceeded to reach into my pocket and swipe my cash when I'm not looking? You reduced the legroom in coach, apart from a few rows. You called the unaltered rows "Economy Plus" and charge an average of $60 to sit there. Lucky for me I'm short and stumpy, but even I find your seats cramped. I can tell you that the guy sitting next to me on my flight from SFO to DC today found them absolutely miserable. When gas prices went through the roof, you imposed a checked bag fee. Gas then plummeted to levels we've not seen since before 9-11. But yet, why do you still gouge your customers for the fee? You stopped serving food on your flights. Some, myself included, count this as a blessing, since airline food usually resembles a hastily microwaved gerbil, with some pureed cardboard masquerading as mashed potatoes. But you at least used to pass out chips and snacks. Now you want $6 for a thingy of peanut butter crackers, a sad apple, and a fun size bag of Chips Ahoy? And now, my latest peeve. Your decision to merrily screw your Mileage Plus customers. My wife and I got United Visa Cards, LIVED ON THEM, flew United EXCLUSIVELY for four years back and forth between SF and DC, so we could raise enough miles - 240,000 to be exact - to fly round trip to Australia in business class for our honeymoon. Only to have you completely change your policy of "Oooh, United! No blackout dates and no restrictions!!" to "We have two seats per flight allocated for miles, once those are gone you need to use DOUBLE miles to get a seat." Damn, you used to be good. Hell, you used to be great. But from now on, I would rather be dragged naked through broken glass to my destinations, rather than fly your misbegotten airline. The only thing separating you from one star is the fact that I have had good experiences on your flights - but that was a long time ago. read more

There's nothing like coming home. No matter where I travel to on this shrinking and overheating planet, coming home is the best part of the journey. I usually fly United (UAL). For the last few years I've racked up miles on UAL that make it worthwhile for me to keep traveling with them. As long as UAL keep up with their frequent flyer promises, I'll stay loyal, even if I have to pay a bit more to fly with them, and I do. UAL has 3 different levels of status for their frequent flyers: PREMIER 25,000 miles per year PREMIER EXECUTIVE 50,000 1 K 100,000 1 K is the hardest level to achieve (100,000 miles a year is like going to Tokyo or London and back 10 times a year from San Francisco); but it's the best level because UAL gives its 1 K flyers 6 System Wide Upgrades upon achieving 1 K status. These upgrades are great because you can use them to upgrade to business class for any kind of ticket you buy (even the cheapest fare basis ticket). You also get 500 mile upgrade certificates (I forgot how many). I use the System Wides to upgrade for international trips and the 500 mile certificates to upgrade to First Class on domestic flights. For Asia, I upgrade on the way back (that's when I need to sleep); for Europe, it's the opposite, I try to upgrade on the way there (because on the return we leave Heathrow for San Francisco [SFO] around 9:00 AM - so there's no need to sleep on the way back). There are benefits for Premier Executive status that are also worthwhile. You accrue double miles, have access to Economy Plus for international flights (and UAL tries to get your traveling partner(s) the same seats as well), you get occasional business class upgrades when economy is overbooked, and so on. These benefits also apply to 1 K flyers as well. Upgrading to business class might seem unnecessary on the surface considering the extra cost; but when you travel a lot it helps tremendously. Traveling overseas every month, for example, wears your body down cumulatively. Being able to sleep on the way back from Tokyo, Seoul, or Shanghai makes a huge difference in getting over jet lag when you return home. And some flights are just grueling. SFO to Hong Kong is a 15 hour flight non-stop. Dubai to SFO (with a stop in D.C.) is 20 hours in the air. SFO to Beijing is about 16 hours in the air with a stop in Narita. Plus, on business class the food is much better and is so much more comfortable than economy. (On the new retrofitted planes business class seats now recline back 180 degrees). There are other ways to upgrade if you don't have System Wide Certificates. If you have a minimum of 25,000 miles in your account, you can purchase an upgradable ticket for economy (which will be a little more than the cheapest fare basis ticket available) and then use your 25,000 miles to upgrade to business class. I've done this a lot. Sometimes the upgradable ticket is not that much more expensive than the cheapest fare basis ticket. It's good to have a lot of miles in your account because you can use them to get free tickets to travel anywhere that UAL or any of its STAR Alliance Members fly to (ANA, British Airways, Lufthansa, Singapore, Swiss, Air Canada, Air China, US Airways, etc). Travel within US 25,000 miles required Travel to Hawaii 35,000 Travel overseas 60,000 (economy) Travel overseas 90,000 (business class) So, part of the game is to accrue as many miles as you can every year to upgrade to business, to travel free, or to allow your friends or family to travel free. Accruing miles is not as difficult as it seems. If you open a Chase Credit Card Account, you'll get 30,000 miles off the bat. That, already, can upgrade you one-way overseas or get you an economy ticket roundtrip anywhere in the US for free. I have two Chase cards and I use them for everything - utilities, groceries (double miles at Safeway), car insurance, gas, just about everything. You can probably earn at least 25,000 miles from using credit cards annually. If you are a Premier Executive, you earn double miles. So, if you travel 50,000 miles every year, you'll earn another 100,000 miles. That's 150,000 miles per year - which gets you a lot of upgrades or free flights for yourself or family or friends. It's worth it and that's why I fly the friendly skies of United. Also, having Premier or 1 K status get you better UAL treatment, provides access to a special number for reservations or problems, and shorter lines at the airport, etc. Oh, and if you travel a million miles with United (which is the equivalent of 100 round trips from SFO to Narita), you become a Million Miler and achieve Premier Executive status for the rest of your life. I've only met one Million Miler, a very interesting Asian -American women on a flight to Tokyo who had great stories of her travel adventures. Happy travels... read more

United recently upgraded their planes, and are using the CRJs instead of ERJs on more routes. There's one between O'Hare and Regan almost every hour. They also purchased new 787s, and are retiring the 757s and 7474s. Decent amount of check in counters, TSA pre-check lanes, and mostly working outlets in boarding areas typically amounts for a good experience, weather permitting. United is working hard to improve over the recent strings of PR blunders, so I'm cautiously optimistic. read more

My history with United (or UA / UAL) goes back a long time. It began as a Cub Scout when we went on a field trip and were given a tour of United's operations and a jet, and then were given those cheap plastic wings you'd pin on a lapel and other kitsch souvenirs. United has a huge hub in Los Angeles, at the end of the LAX loop road, which was replete with 747s which were then used for domestic flights, with most of them going to JFK, ORD, and Honolulu. If I recall, either United, or possibly Continental with whom they've merged, flew 747s to Honolulu in which some seats were taken out and there was a freakin' lounge with a bar counter and depictions of snacks and cold cuts you could help yourself to. I swear to God. They had these ads in the L.A. Times ... and I would tear them out and keep them. And they could fill those LAX-JFK 747s and make it pencil, owing to the disgruntled "bicoastals" who couldn't decide if they wanted to live in Los Angeles or New York. Think of yentas or plump Mama Celestes who, when in Los Angeles, would complain (insert accent): "there's no culture here" or "you can't get good food at 2 in the morning here" and, when in New York, would complain (insert accent): "the weather is awful here, it's better on 'the Coast'." I miss the slogans "fly the friendly skies" (United) and "the proud bird with the golden tail" (Continental). I also miss United's musical jingle which might have been Gershwin and which the light show in the underground tunnel at O'Hare's Terminal One was seemingly synchronized to. Ok, let me cut the bullshit and cut to the chase. I can't think of one unpleasant flight or experience with United.They have carted me up and down the West Coast and they used to cart me from Champaign IL back to Portland OR when I had the misfortune of being a stressed out grad student there. The musical jingle in the tunnel below the two concourses in Terminal One while connecting used to soothe me during that trek! They have even carted me internationally once, from Washington-Dulles to Frankfurt, for which Lufthansa was at a nearby gate, with both flying the same route and both operating 747-400s. I've also flown them through Denver a few times on connecting segments. Their hub system is smart: ORD (Chicago O'Hare), IAH (Houston Bush), EWR (Newark Liberty), DEN, LAX, and SFO. If you are able to catch a glimpse of the international wing at night across the way when at SFO, there is a whole flock of heavies loading and boarding to fly to Asia and Oceania. With the merger, they have tapered down their presence at MIA and then Continental's CLE hub. I really can't say much about the merger with Continental. I don't know how much overlap there is or was, but getting Houston-Bush and Newark Liberty as hubs sounds fairly plum to me. The one thing that struck me as odd is their new livery, given the magnitude of this new entity. It's as if it was done with a handshake in a 15 minute conference over coffee: "Continental, we'll use your tail graphics ... United, we'll use your fuselage graphics ... done deal." Here's what I'm talking about: United's previous and best livery: http://upload.wikimedia.org/wikipedia/commons/thumb/a/aa/United_Boeing_747-400_KvW.jpg/800px-United_Boeing_747-400_KvW.jpg The new United livery: http://upload.wikimedia.org/wikipedia/commons/4/4a/United_Airlines_Boeing_747-400_KvW.jpg The new United is part of Star Alliance which, since I've almost exclusively traveled in North America and to Europe over the years, is the one I'm most familiar with. Here's how United stacks up, taken together with its Star Alliance partners: 1) North America - excellent - they have their own vast route network and they have Air Canada, Canada's flag carrier - "nuff said" 2) Central and South America - fair - it was probably better when they had Varig-Brasil, which no longer exists, but they now have COPA, but that means plane changes in Panama City, Panama. 3) Asia - very good - they might not have JAL or Cathay Pacific, but they have ANA, Air China, Asiana, EVA, Singapore, and Thai in the alliance 4) Oceania - good - they might not have Qantas, but they have Air New Zealand in the alliance. 5) Europe - excellent - while One World has British and Sky Team has Air France / KLM / Alitalia, United and Star Alliance have big Lufthansa with its many gateways. If that wasn't enough, they have "adjacent" Swiss, Austrian, Scandinavian, LOT Polish, and Brussels Airlines, not to mention TAP Portugal and Turkish. Yes, I miss the slogan "fly the friendly skies," I miss their use of bi-level aircraft domestically, and I miss their jingle. On the phone, none of the majors are that good with all the phone trees and automated voice recognition prompts but, at the airport and in the cabin, I have found United to be reliably pleasant. I hope that keeps on being the case. Based on my cumulative experiences thus far, I give United 4 stars. Count me as a fan. read more

United Airlines should be renamed Delayed Every Time. I am rarely on this airlines and get to some place on time. I book my travel through Orbitz so I usually don't check to see what airlines I am taking. I may have to change that about me. This last flight we were delayed for 1 hour and 45 minutes. Then I had to get rebooked because I missed my connecting flight. The staff rebooking were not completely nice or helpful for that matter. It took a bit of work to get a suitable flight and mine just happened to be with another airlines. YEAH! BAH read more

DO NOT SHIP YOUR PET ON UNITED, UNLESS YOU READ THIS FIRST. THEY ARE LIARS, LIARS, LIARS. 1. They told me it would cost $50 - it cost me $265 2. They told me to drop off my dog at the ticket counter at Logan Airport in Boston - the counter people wouldn't accept him, and I was forced to take a bus to some random stop a couple of miles away, and then walk about 5 blocks in 95 degree heat, to the United Cargo building, which isn't anywhere near the terminal, and check him in. It was so hot and humid, I had to carry the dog, while my friend carried his crate. 3. BTW: No employee at the ticket counter knew where this place was, and no one could give me an address. None of the TAXI Drivers would admit to knowing where it was, and finally, I found a bus driver who said: "I can bring you NEAR there..." It took an hour and a half to get there, drop off my dog, and get back to the terminal. 4. They told me I could pick him up in the baggage area at SFO - but when I came to get my luggage and Max, Max wasn't there - so at 1:00am, I had to find a taxi, and go to 585 N. McDonnell Road, and at 1:30am, I finally found this unlit, remote cargo warehouse, and I could hear my dog yelping from outside, everything was locked up, and I had to find someone by relentlessly banging on a locked door, and finally, someone came to the door, but wouldn't let me in... and that's when I started DEMANDING they GIVE ME MY DOG. It wasn't pretty, at all! All and all - absolutely horrific experience, from a bunch of idiots who have no clue as to what their "new combined airline" is doing. For the BS they put me through in Boston, and then again in SFO, they should be PAYING ME for shipping my dog! NEVER AGAIN ON UNITED, I'M DONE WITH THAT LOUSY GOOD FOR NOTHING AIRLINE!!!+ read more

Alright. I'm actually giving United 4 stars. Maybe the holidays have overwhelmed me with joy and impaired my judgment? No.They shipped my dog pretty gracefully to London and for that, I'm pretty happy with them. Here's the first thing before we get started. Details on United's Petsafe program: http://www.united.com/web/en-US/content/travel/animals/petsafe.aspx *If you are shipping your dog domestically, it's quite a bit easier (paperwork-wise) but still a lot of thought/planning has to go into it. The United Cargo Building at O'Hare is located at: 630 Access Road Building 630 Chicago, IL 60666 Your dog (if riding in cargo) will need to be deposited at this location no more than 4 hours before flight, but not later than 2 hours before flight. You'll bring them in, provide all necessary documentation, ensure their crate is the right size (if in doubt GO UP), secured and has food/water dishes attached with supplies. No toys, bones, collar or leashes. Basically nothing can be in there but the dogs and padding at the bottom (absorbent). Then you leave them. Looking like a shelter dog. Horrible! But you just have to have faith it's all going to be OK....because you've obviously been through the mill getting all these things stamped, approved, etc. I was prepared! ::::go to Terminal to board flight:::: Board plane, request that flight attendant let you know that your dog, has in fact, been boarded onto the plane. The Captain will do this. He will then also know a live animal is down there, which is comforting. All in all, a fairly good experience. Make sure your crate is absolutely top notch (why not even just go there a few days before and double check? I should have), as mine was cracked a bit and they wouldn't fly her in it and she ended up in one that was 30 percent smaller and not as comfortable. C'est la vie, she lived but I spent a lot of money on a crate we didn't use. Cheers to United. They did well with this one. Oh, and flying business class is the best thing ever. The end. read more

So, our plane out of Palm Springs was delayed 2 hours for mechanical problems. Missed our connection to Nashville, which turned out to be cancelled because of weather. Arrived at O'Hare at 11pm. Everything, including security and restaurants are closed. You can't get back to gate area. It would take 4 hours to get my checked bag b/c it's waiting to go to Nashville (that was according to the United employee working the baggage carousel area). United used the weather on the other end of the flight as a way of getting out of responsibility for a 2 hour mechanical delay. They wouldn't even put it in the computer that the Palm Springs flight was delayed by a mechanical problem. They refused to put me up in a hotel. My family and I will never fly United again. For the cost of one night in a hotel, United has lost thousands of dollars in future flights. If I can't fly an airline other than United, I won't go. I heard at least 10 other people on my flight saying the same thing as we waited at the baggage carousel (mine never came). Don't fly United More United garbage. This is the same trip. After spending the night at O'Hare baggage claim , our morning flight boarded on time. We then spent 2.5 hrs on plane. We taxied, we de-iced, then we returned to terminal, made to get off plane, then 15 minutes later made to re-plane. And cheap ass United Airlines won't even give the passengers a free drink! I won't buy a beer, because I won't give United Airlines one more penny. This has to be the worst run airline in the US. They have their head up their butts. read more

It was at this terminal that I met Ricardo Zarate (chef behind Mo-Chica, Picca, and Paiche). And we were on the same flight! Unfortunately, my encounter with him was quite embarrassing due to me being starstruck: *me staring at him as he gets behind me in the TSA line* Me: ...Are you Ricardo? Ricardo: Yes... Me: Ha... that's so funny... *wtf facepalming myself in my mind* Meanwhile my co-worker behind him is looking at me like I'm the weirdest person ever. Me: You can go ahead of me, I'm waiting for my friend! Ricardo: Thanks. Are you from LA? Me: Yeah, we came for the NRA show. Ricardo: Oh, me too. Did you have fun? Eat a lot? Me: Yeah, I was working though. But it was really fun. I've actually seen your demonstration at a food festival in LA before... I can't remember what it's called... *me trying to remember the festival name so I don't look stupid* *cricket cricket* *me still trying to remember the name* Ricardo: It was hosted by LA Times, right? Me: YES!!! Ricardo: Oh yeah, okay, I know what you're talking about. I can't remember the name either. Sigh. What an uneventful and awkward meeting. I spent the the rest of the time at the gate and on the flight avoiding any and all possible eye contact with him :( By the way, this United terminal is much cleaner than LAX's and has Garrett's Popcorn too -- woo! read more

I cancelled our flight reservations two days ago with one of their representatives because of Covid concerns. They said we would be eligible for a refund. They would not give me a confirmation number and said we would get an email. We have not. Today, after a long hold time, I got another representative who told me we might only get a credit. When I protested, he just kept repeating the policy. When I asked him to cancel he just kept repeating the policy. This is why I dont like to fly United. read more

I had a reallyyyy bad experience I am so angry! Who charges $200 for an extra box? It is ridiculous ok. and they don't accept credit card information its so inconvinient! and the person traveling with me was wearing a hoodie that says "f*** you" in very small, fine print (I didn't even notice it) and the characters are really hard to decipher, for crying out loud. in the middle of the flight, the flight attendant woke me up to tell me that his hoodie isn't respectful..I mean did he have to do that when I was trying to rest! besides no one else was complaining and I have nothing to do with it! read more

Dear United Airlines, I have been an avid flyer since I was 3 months old. My mother was a flight attendant for 36 years (on another airline, praise cheeses). I know my way around airports, planes and am sympathetic to all your plights. However, the display and customer service I received on my flight from Detroit to Chicago was absolutely so unacceptable you should be ashamed of yourselves. My flight out of Detroit was to leave at 7:05pm. It was delayed till 7:35pm due to air traffic control in Chicago. Ok, fine. However, all other flights from Detroit to Chicago on OTHER airlines were taking off on time. Why was ours delayed? Because you suck? Maybe. We had a connecting flight in Chicago at 8:35pm CST to DFW. By the time we actually take off its 8:10pm EST. The ticket agent said our flight in Chi was still on time and we would have to move fast. Thanks Captain Obvious. Upon descending into Chicago, we alert the flight attendant as to our short turnaround time making our other flight and if he could call the other plane when we land to let them know we're coming. First he says that our plane is probably delayed as most flights to and from Chicago were (we tell him when we left the gate agent said it was still on time). Then says that United doesn't do that (I know Delta and AA do). He then basically says he's sorry and that there is nothing he can do other then ask passengers to let us pass, but that he can't hold people on the plane. I understand that, but maybe if you put a little emphasis into it (or even act like you gave a shit) maybe people will be courteous and let us pass. Of course, no one did. Sooo...when we finally land. It's pouring rain. I mean hurricane rain. So what do they do? They let us out on the tarmac with a mobile staircase. NOT IN A JETWAY, 1/4 of a mile from the actual entrance to the terminal. You have got to be kidding me. This United, is a lawsuit waiting to happen, the tarmac was flooded and so slippery. I can expect this at Midway, but NOT at O'Hare. As I'm descending the staircase I'm being pounded by rain. I finally take off my shoes to get some traction and run (because thank you, I now have 15 minutes to catch my flight) AND you landed us at terminal F, I have to go to C. When we finally make it inside, we have to go upstairs then RUN 4 gates over then go downstairs to a bus that will take us to terminal C. Get on the bus and the driver does not move, says he can't go anywhere till he's given the OK. Really? We're the only ones on the bus. *ugh* When we finally get to Terminal C we run out in the rain (again), back into the terminal up the stairs and into the gate waiting areas. Of course we were dropped off at C3 and our gate is at C25. We also double check the boards and low and behold...flight only 7 minutes delayed. Needless to say, we are running through O'Hare like we had just gotten out of a swimming pool and a serial killer is chasing us with a machete. Can you please imagine two people sprinting through the airport, with no shoes, soaking wet and yelling at people to move. Not only did we probably scare little children but also left wet tracks behind us, prompting yet another possible lawsuit by someone falling. By the time we get to the gate (my BF actually got there before me and held it) they were literally in the process of closing the doors. The gate agent smiles at me and says "you made it", we just stand there trying to catch our breath. Without that 7 minutes...we would have missed our flight. We made it from Terminal F Gate 1 to Terminal C Gate 25 in 12 minutes (4 being on the bus). Put that in your pipe and smoke it. The only pleasant experience was the flight attendant that handed me some water when I got on the plane. Prolly because she noticed I was dripping wet and panting like a dog in heat. I absolutely understand that flights get delayed and that a lot of people are always like this, with quick turnarounds and rushing to catch the next flight. However...your traffic control, flight attendants (on the Det-Chi leg), and your thought to LET US OUT IN THE RAIN at one of the busiest airports in the world is horrifying and you should be ashamed of yourselves. Oh, and we didn't get our bags when we arrived in Dallas. This was the last time I fly United. *give finger* No regards, Allison L. read more

I received my KTN (TSA Pre-Check number) a few days prior to my flight and updated my info online. I called United's Customer Service number when I didn't see anything TSA-related reflected on my eticket. Customer Service assured me they had my information in the system, but said that (after checking in), if my e-boarding pass didn't end up reflecting the TSA Pre-Check, to go to an agent to have someone print up another boarding pass for me. WELLLLL, that happened. Of course. Lucky me. Susan B. just happened to be standing in front of one of the Pre-Check entry points. I asked her about the Pre-Check and she saw it was absent from my boarding pass. She tried to help rectify the situation and first brought me to someone else to print off a corrected boarding pass. When the person was busy with another customer, Susan brought me with her - skipping the line! - and printed off a boarding pass for me herself. The whole thing took less than 10 minutes. I know airlines get a bad rep, but ASIDE from my e-boarding pass not having all of the information, Susan B.'s helpfulness made the experience a pleasant one. read more

Terrible operation. Delayed. Bad service. Bad communication. Nothing positive to say about them.

I'm not sure why I bother to write reviews on an industry that can be characterized as an oligarchy. Because you know what? They just don't care about their customers. Revenue and utilization will vary only slightly, year over year, and it doesn't matter how much complaining, bad mouthing, going postal at the gate, occurs. IT JUST DOESN'T MATTER! But I feel compelled, for the cathartic benefits that Yelp offers in cases like this, to write a review anyway. Flying back to Chicago from Vancouver Island, B.C. Canada, things went like this: From Vancouver Island to Vancouver main land things went swimmingly-an on-time, comfortable flight aboard a Dehavilland Dash 8. After a scheduled 90 minute layover in Vancouver, we're ready to board the Boeing 737, that landed 20 minutes earlier, for the flight to O'Hare. Well Hold your Horses there fella. You can't expect a seemless journey in this day and age. As I've said umpteen times over the last 10 years, you take an absolute beating flying anywhere of late. The gate agent does a mike check on the PA, and then announces that a light bulb lens on the landing gear was cracked upon landing. United had narry a replacement, but the agent was confident that one could be borrowed from one of the other carriers, and we would be on our way in 20 minutes. Guess what? No other carrier had one, so the next announcement became "We'll fly one in from Seattle, a 20 minute flight, and we'll be on our way in a jiffy." The plane is produced in Seattle, and is the most common plane in the sky, so this made perfect sense. Well, the announcements stopped coming. And eight hours later, a light bulb lens arrived, the two minute repair was completed, and we were on our way to Chicago-If you believe what United tells you.... I spoke to a friend of mine about this. He happens to be a United Captain, and he said "That's odd. There are three landing gear lights on the 737, and we can fly even if only one of them works." I'm no conspiracy theorist, but it's fairly apparent that something else was going on. The funny thing is, most people can forgive an issue, even if it causes an 8 hour delay, if they're told the truth. There is no truthiness in the airline industry!!!! But all was not lost folks. We were each awarded an $8 voucher that could be used for food only (not any of the life restoring alcohol that everyone on this flight was consuming in earnest) anywhere we chose within the confines of Vancouver International! Yay!!! read more

The food was absolutely terrible. The stewardesses on our flight were a mix of polite or very impatient depending on the person. The reason I wanted to write this review though was that on a 12 hour flight back from Japan to Chicago we were served two meals and a "snack". There was a vegetarian Sikh man in front of us and for the meals they gave him his vegetarian option however our "snack" was a small ham sandwich and when he asked if they had a vegetarian option for the snack they were very rude to him and said there was no vegetarian option for the "snack". I know i was very tired and hungry at that point in our journey and I personally couldn't choke down anymore small bags of pretzels. So I felt bad for the guy. This experience was in stark contrast to our flight from Chicago to Japan where we flew ANA airlines a Japanese airline where the stewardesses were incredibly polite and accommodating and the food was actually very good. read more

Shoutout to United for losing our bags and leaving us in the middle of winter in a foreign country with no clothes. Three days later - no help but 29 hours wasted on pointless phone calls though! Why can't you put the bag on a flight already. Do you even know where it is? You lost it from ORD to MUC flight 952. Spoken to supervisors in US, GERMANY AND INDIA! read more

Doesn't look like much is a good start. So this year the left me in O'hare for 20 hrs on christmas eve and christmas day. Now I'm getting bumped to the last flight out on NYE so I get to spend another 4 hrs in ORD on a bench or spend 60$ to eat cold food. Really, look at the person's profile and see if they flew a dozen times and throw them a club pass, an upgraded ticket, an acknowledgement. Oscar, where are you? read more

United is worth skipping. Don't book your next flight with them. First of all, let's remember that there are always two types of airlines (for the regular traveler): low-cost carriers and mid-cost carriers. In the low-cost arena, we have airlines like Southwest, RyanAir, JetBlue, Spirit, etc. These carriers offer almost no services on the plane (complimentary beverages, baggage check, seat upgrades, assigned seating, etc.) but their air fare is cheap. Then we have carriers like United, American, British Airways, Air France, etc. that fall into this "mid-cost carrier" category. Generally, they cost a lot more than the budget airlines but they offer amenities on the ground and on the plane that the budget carriers do not. Well, not United. For a big name, mid-cost carrier (that's been around quite a long time), they sure are a Grade A RIP OFF. Air fare? Expensive. Bag check fees? $35 + $25 for any additional bag ($100 for any luggage over 50lbs). Expensive. Upgrades on the plane? Expensive ($40 for the lowest upgrade to "Economy Plus", which is a joke) Snacks? Don't even think about it. Not even a lousy bag of pretzels. Seating? CRAMMED. I don't think I've ever been in a smaller space when sitting in economy (not on Southwest, British Airways, Air France, American... nothing). My biggest problem with United: they offer NO amenities for their Mileage Plus members. With American, you get free bag check, free seat upgrades, free snacks, free, free, free! With United? Nothing. Nada. Zip. Zilch. I've literally never had a worse experience with a big-name airline as I have with United (and this is time number three that I've flown United and hated it). My advice? Skip United and book with another big-name carrier. The cost will be pretty much the same and you'll get more with American, British, Virgin, etc. Or, really just book with Southwest. They're clearly the best airline ever. read more