I guess all the negative reviews speak for themselves. The staff just don't seem to care. The ground staff is the worst. Cramped seats, your jacket is considered a 3rd item??? Seriously. Worst hub is in Chicago. I will think twice before booking a flight on united, even if the tickets are cheapest read more

Fly the UN-FRIENDLY SKYS. What a joke. The absolute worst airline in the country. I fly Delta and Southwest because of the never ending issues, unfriendly staff who don't care at all. A smile would actually crack their faces. My day started at 2pm Chicago Ohare with a flight to Newark NJ. Flight bumped do to over booking. Then bumped next flight overbooking The flight at 7pm delayed an hour. Finally board the flight #613 and ready for take off and they take us back to the gate because they loaded cargo incorrectly. Unbelievable. I only booked this out of a urgent necessity but I should have walked back to NJ. If I could give a negative stars I would. If the staff actually smiled and gave a crap it would be tolerable. Terrible crew, and support staff everywhere. Miserable unhappy people. This airline should really be embarrassed I will never fly this airline again. Everyone fly delta or southwest. read more

This is the absolute WORST airline in service. They do not care about their passengers at all. Cancel and delay every single flight like it will not affect anyone. They have no one around to help answer questions about delayed flights or cancellations. The people who are around basically tell you to just go away and there's nothing they can do for you. Just a horrible horrible airline every single time. I would rather fly spirit airlines. read more

United Airlines gave away my seats that I specifically nook for me girlfriend and myself. They provided no explanation as to why the bumped me from our seats. When I got to the seats they provided I noticed they gave my seat to a dog. I really would have thought they would have learned their lesson of providing terrible customer service and taking assigned seats from paying customers instead of s congresswoman and now a dog. Joel you are a terrible supervisor. read more

I didn't make my connecting flight due to my first flight being delayed. A lot of other people on my flight had the same issue. Right after I stepped off the plane, I headed to the customer service counter. It was no surprise that there was a long line. They need more representatives manning the counter. It took over an hour for me to finally speak with one of them. I was perfectly nice when speaking to the lady and was given a voucher for a motel and for food. I'm not sure if they extended the courteousy to others. When I left, the line couldn't be contained within the rope barriers. read more

Flight cancelled by UA, tried to fill out refund form. Impossible, no help from United clear up this issue! Customer service couldn't/wouldn't help! Don't fly with UA! read more

If I could give United 0 stars, I would. Where do I even begin? Every. Single. Time. They have an excuse for delaying my flight causing me to miss reservations, to interfere with my work schedule, and they do not give a single shit about how terrible they are. They offer no help and no reimbursement. It's one thing to have a delay due to weather/things out of their control, but plane maintenance and crews are variables that can be controlled, and United isn't an airline that cares about controlling those things. 1. Nashville, TN to Denver, CO. Everyone boards the plane at 5am. Everyone must get off the plane due to maintenance issues. The plane had been in Nashville since 10pm the night before, but who cares about maintenance until people are on the plane. The maintenance man is supposedly on the way, and then "He's still at home. Whoops." What the hell?? An hour and a half later, they get everyone back on the plane to miss their connecting flights in Denver. I tried to fix the issue in Nashville, but no, I was told to get on the plane and fix it in Denver. I literally see my plane still at the gate when we arrive, which was less than 5 minutes after the scheduled boarding time, United refused to let me on. United refused to deal with the issue ahead of time, and forced me to miss my connecting flight. 2. Denver, CO to Albuquerque, NM. I was scheduled to arrive in Albuquerque at 9am, and United thought a new flight at 11pm would suffice. (If I had been allowed to change flights in Nashville, I would have gotten an earlier flight before they sold out.) So United reroutes me to Santa Fe since my friend was already in Albuquerque, and we had a rental car. (THANK GOD) United gives me a $10 voucher for breakfast in the airport. So that's something... 3. Albuquerque, NM to Denver, CO to Nashville, TN. Surely on my way home from this trip I won't have any issues, right? Wrong. Flight is delayed, but luckily when I arrived in Denver, United was holding the plane for everyone who was late. An entire two hours they held the plane for people! How nice of them! (But five minutes is too much...) In addition, our late night flight's overhead lights just "wouldn't go off". Sorry if you thought you were sleeping on this flight, but here at United, we don't care! I arrived in Nashville after 1am, with a 2.5 hour drive ahead of me, and United "forgot" about the luggage. Finally, 45 minutes after landing, the first bag starts to come onto the carousel. They're great at their jobs. After this disaster, I vowed to never fly United again. Yet, here I am... 4. New York, NY to Chicago, IL. We got to the airport early due to reports of long lines and chaos since the government shutdown. United offers to give us an earlier flight. Awesome! We accept. We get on the plane, and it is delayed an hour for "paperwork" (???). Just sweating, being stuck on this plane for extra time, but no big deal because we have a long layover in Chicago (6ish hours now even with the delay, so who really cares.) 5. Chicago, IL to Paducah, KY. I have been asking multiple employees if our flight would be delayed (because the app said both flights in front of ours were delayed 3 HOURS). An hour and a half before we are scheduled for takeoff (I have been asking about a delay for 4 hours at this point, no one has a damn clue, because they work for United), United finally updates that we will be getting home 2 hours later, after midnight, than originally scheduled. Not for the weather, but because they had a faulty plane once again. I asked multiple employees because getting a rental car and driving home would have been shorter than enduring an 8 hour layover. This is the absolute last time I give United my money. Consider all other options before booking a flight with United. Their prices are cheaper because they're garbage and because they charge for bags, seats, and every tiny detail you could imagine. Fool me once, shame on you. Fool me twice, shame on me. Don't be like me. read more

Bugs on on the tray table, literally! In addition to rude flight attendants, vey poor customer service, and run down conditions of the aircraft. read more

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Gotta fly with someone. Depending on where you go you don't always have a ton of options. Least internationally but United isn't the worst option. Economy plus is a huge increase over economy. Least state of mind wise. Economy is the plus on other airlines from my experience. Business and first get into the same category as everyone else. This new Polaris is still too new for me to make a call on. But one downside is food. Planes are restocked immediately after landing. Sometimes that means food could be sitting for 2-6 hours before heading out again. Not the freshest. Rather fly United out of Denver than Chicago O'hare or Newark. One terminal over multiple. But you really can't review the airline off of the airports they are in. Nothing they control necessarily. Out of Chicago though United is king. read more

At present, my expectations of United Airlines and the reality of United Airlines are somewhat divergent. Below is a rundown on my lifelong relationship with this Airline and why I am considering changing my allegiance. My father's father worked for the company that eventually became United Airlines for about 63 years. 63 years! That is incredible, I can't imagine doing anything for 63 years, much less working for one organization. United Airlines has been in my family's history since I can remember. When I grew up in Denver, we flew them all the time period for a long time, they were really the only game in town. And back then, I probably had no idea what to expect on an airplane, but it was also the days when you would get the crappy airline food and just kind of make do with what happens. There seems to have been perhaps a recognition that the economy plus strategy is actually a catastrophe hatched among people who may not fly by that mode themselves. I haven't seen it as broadly bandied about, so perhaps United has unmade that cataclysmic decision. What is more interesting to me is to see how United will move forward over the next year. I love this airline. But damn it, they make it hard to love them sometimes. read more

still unimpressed...this is not my tip...it is my " review"...guess i need more characters to get my point across and for yelp to post...so... STILL UNIMPRESSED WITH UNITED AIRLINES... read more

I am hesitant to even put 1 star. traveling for the first time with 3 kids ages 2,6,and 12. purchased economy seats. After reading all the reviews I was nervous that they would not sit my kids with me so I called united airline over a month ago and paid an extra $400 to have seats assigned together. I was told to check in online and I did. We leave in the morning and when I looked at the tickets, my 2 year has no assigned seat listed. I called united and was told he has no seat assigned and the seat that I paid for is gone. Held over 23 min and still no one has answered to help. Before kids I always flew united. If you have KIDS BEWARE SO DISAPPOINTED NOW we have to be there for a wedding and the 2 year old ring bearer PAID SEAT GIVEN AWAY read more

We're had a perfect experience flying in United! The only issue is the legroom on the planes.

This airline will treat you badly at least until 1K I hear. O'Hare airport is self serve kiosk and the United employees are just to check identification on checked bags. read more

I will not fly or ever recommend this carrier to anyone ever again and this is why... When I was a little girl, I would fly from the West Coast to the East Coast every summer to see my Grandmother. We always flew United. The stewardesses were friendly and gave us little wings that we wore proudly. Our dinner was served on little partitioned trays with real silverware in baggies along with salt & pepper packets. Those were very fond memories that I associated with visiting my grandmother. Back then, you were indeed, the "Friendly Skies". Recently, I bought a Basic Economy ticket to see my grandmother this summer because her health was waning. I understand United's Basic Economy policy; however, when I found out that my grandmother's health had taken a turn for the worse just a week before I was scheduled to fly out, I called to change my ticket, but ran into a brick wall. I called United to request a change of departure date due to the family emergency, but I was denied any ability to change my ticket without losing all of the money I had paid for the original ticket. I told the United representative that my grandmother was dying and I had to fly out asap. I begged her to asked her supervisor if there was any other way to get my flight changed without losing all of my money. At the end, her answer was that I should "buy another ticket to fly out, then come back home and use my original ticket to fly back again". I couldn't believe what I was hearing. In the end, I did not have the money to fly out twice (which again, was an absolutely ridiculous suggestion), so I crossed my fingers hoping that my grandmother could hold on for a couple more days so that I could see her one last time. She passed away just before I got there. Humanity and compassion are sorely missing from the company guidelines at United which has become very obvious by the recent problems they've been having in recent months. I thought United would have re-trained their people to have more common sense than this, to treat each situation with respect and human kindness. The "by-the-book" training and robotic solutions to everything has made United Airline's message loud and clear that this company does NOT care about the people who chose to fly with them. This has been an extremely sad experience for myself and my family and I can never get the time back with my grandmother again. It is absolutely unacceptable and I will not recommend United or fly this carrier ever again. My entire family agree with me as well. I don't expect much in change, but I hope for a better future -- that United will change it's ways and be the leader for a better tomorrow. read more

United airlines sucks a$$. My original flight was late and it was their fault, I got to my connecting flight and it had left early and they weren't told to wait for me. The gate attendant said that I had to walk down to customer service. I did and they didn't even apologize for their error that's costing me hours of my life on my only day off this week. This is why I always fly southwest! Also the customer service guys were too busy looking at phones to notice when I was in line, then said I had to CALL A CUSTOMER SERVICE LINE to see if I could get compensated. Screw this airline, I'm done with them after this trip! read more

Extremely unreliable! Extremely untruthful! Extremely uncaring about their customers! Flights continually cancelled without clear and logical expectations. Buyer beware! read more

I flew from San Francisco to Ireland in May 2022 on business class with United. We purchased non stop tickets, only to be rerouted through Newark NJ, with no refund of any kind offered. Once in Newark we were subjected to hours and hours of delays reportedly due to a broken toilet, only to have our flight cancelled in the middle of the night. Hundreds if not thousands of people had their United flights cancelled as well, and the so called customer service people were overwhelmed, incompetent, or surly. At 3:00 in the morning we were left to find our own way to hotels which were almost completely sold out. Once we returned to the airport in the early a.m. it was another twelve hours or so until we departed for Dublin, missing out on a prepaid hotel night In Dublin. Our flight home was also cancelled and we had to be rerouted. Once home, I spent hours and hours online trying to figure out how to request a refund for the NJ hotel, but finally submitted a form. I wrote a letter to the CEO, got a phone call from a staffer who assured me my refund was in process and that the CEO would read my letter. I have never received the refund or any other correspondence from United. I again tried to submit another refund request only to have the website throw up one obstacle after another. I tried calling but was just kept circling back and forth and never getting connected to a real person. United has to be the worst performing airline of all times and I will never fly them again. CEO Scott Kirby should be ashamed. Three weeks later: Still no refund from United Airlines. The second refund request was acknowledged with a tracking number, but now when I try to find the refund status online, United is telling me their tracking number is invalid. Unbelievably BAD SERVICE. read more

Zero stars. The worst airline ever. Literal idiots. Flight attendants are very nice though.

Absolutely less than one I'm so glad I got rid of them and cashed in my miles. To bad still have the freakin crappy credit card. They are worst than spirit. I have a feeling they got so big that the will tumble down down. Hope it happens soon. I still have friends that are loyal because of status! But it s crap. I even purchased a first class seat coming up and it was a nightmare to deal w reservations. They send yup to some foreign land and these customer svc reps don't get it. What a joke. In fact as I write his review I'm on hold as the rep. Is being trained. read more

Because they were busy trying to offer money to people to sell their tickets on an overbooked flight and wouldn't let us board, we were late getting into Chicago and now have to spend the night here bc there are no other open flights to San Francisco. Great job! read more

A big thank you to Latrice in the handicap booking department at O'Hare. She was absolutely fantastic in helping me rebook a flight after a weather delay caused me to miss my connecting flight last night. I can't say enough about her professionalism, friendliness, and all around great attitude in a stressful situation for me. God bless her! Jeff read more

Flew out United Airlines., went to retrieve my bags, and someone stole the security lock from my luggage. This makes me feel very secure traveling thru Ohare with United Airline. read more

Normally I'd give United a three or four stars - I generally haven't had any problems that I haven't had with every other airline (delayed flights, etc.), I'm still a sucker for the neon light tunnel, and overall I'm a pretty chill traveler that doesn't get worked up about a lot of things. My most recent connection, though, I'd rate at a one. So, we'll average it out to a two with past trips considered. The situation: United boards by zone. People want to drag on all their carry-on luggage so they line up 30 deep. At this gate there was a priority line, a zones one and two line, then zones three, four, and five in the final line. They stressed multiple times on their announcements to "respect the zones" and board when your number came up. I was in zone three. I am not one of the people who elect to stand in line for 30 minutes before my flight boards, so I was toward the end of the surge. They announced a final call for zone three and I noticed the five or so people ahead of me and between the little rope lines weren't moving. I asked if they were zone three and they were zones 4 and 5 so I stepped over to the completely empty line for zone 2 to walk up to the boarding area instead of pushing past them/trying to climb over their suitcases. Gate Agent: Are you zone two? Me: Zone three. GA: *rolls eyes* You know, people to realize that the words "excuse me" still work in the English language. Me: Sorry, I did ask and they're zone-- GA: *cutting me off* Boarding pass? Come on, get moving. Thanks for lecturing me when I was trying to be considerate of my fellow passengers' personal space and "respect the zones" as you kept stressing! I didn't skip the line and only stepped into the zone two lane because no one in front of me was moving forward as it was not their time to board. Next time I'll be sure to push my way through the tiny lane and make everyone in it uncomfortable. I get it now! read more

Bought upgrade for more leg room in a plane with 2,5,2 configuration. Window seat. They added MORE SEATS. Same plane, now has 3,4,3 configuration. 10 seats, instead of nine. They put me in the middle seat, and then told me on the website, if I switched to a regular seat to get the window, there would be no refund! No food unless purchased (of course they ran out.). No movies on a nine hour flight. Must bring own iPad (check). COULD NOT CONNECT TO WIFI. NINE HOURS OF HELL!!! read more

UA843 ORD - YYZ Another terrible experience with United. I don't usually fly with United if given a choice but my agent from work had booked this flight. PURPOSELY did not check my bag because I was flying home straight to work and didn't have time to wait for baggage claim. ESPECIALLY since united is known for delayed flights. Had a layover in Chicago in which I was informed it was an almost full flight and the flight was delayed. I upgraded my seat to economy plus to be closer to the front and to get out of the plane faster, waited at the front of my line group (since I know from previous experience that they overbook their flights and I wanted to get in their to store my bag) I had a carry on baggage which I was informed I had to check. I asked her if she was sure because I was near the front of the line and in group 4 so there was still a group behind me. (Only asking because I've checked a bag at the gate before to realize overhead compartments were empty) When I entered the aircraft I informed someone of this and asked if they could check before I checked my bag, this request was ignored. Once I got to the plane not only was the overhead ABOVE my seat completely empty but so was the one across and multiple behind me. No one bothered to check if overhead compartments were even full before they started checking bags. True to United style, none of the flight attendants cared and the people who were in line behind me got to carry their bags on the plane which was wonderful. No surprise there as the service here is always terrible. read more

The people who work for United either are not able or don't know how to do anything to help with customer service. I just had someone on the 800 line tell me they moved me to an earlier flight (the gate agents said they are not allowed to move you). Then when I went to board the agent wouldn't board me. She said the flight was completely full. I called back and thankfully was put on my original flight- in a worse seat than I was originally in. These people really don't know what is going on, don't care what is going on or don't know how to do anything helpful. They always tell you that your receipts will be available on line. Then I told them they never are and they said, "Yeah, we heard that, please call and make a complaint." Also, their Economy Plus seats have terrible leg room. They have two chargers for three people. It should be illegal for them to charge more for those seats. Another time they said they had mechanical issues so they were delayed then they said it was due to a late crew. Overall this is a terrible airline. Moving forward, I will fly with any other airline besides United. read more

I flew United 2 weeks ago as I had no other option. Never again. The plane left late. The on-board food was limited with no healthy options. Nowhere to plug in a USB device. No wifi. No entertainment. Grumpy service. Their recent debacle is not a surprise, but a consequence of a terribly run business. Horrible service, cannot recommend using alternative airlines highly enough. read more

Its amazing..... even in writing United is not telling the truth...... says departure at 3:50 but in the notes above we will have an update at 4:00 pm..... so which is it!! The communications with the paying customer is down right terrible.....United is the worst!! So the entire plane of people are all standing around over 2 hours late with no information..... United brags about how great their customer service is...... clearly they lie!!! It gets better.....they continue to lie!!! Communications contradicting themselves. Embarrassed for them really..... United looks stupid! read more

United Airlines - Airlines Near Me - Chicago, Illinois

I purchased business class tickets for a family trip. My brother then backed out so the unused ticket is in his name. He has no intention of using it. I understand that the policy states that the name cannot be transferred me, however given I paid for the ticket, and United would stand to make more money from me via the $200 change fee and any difference in fare, I thought they would make an exception especially since it would result in no financial loss to them, potentially result in a financial gain, and win a customer's loyalty. I didn't request a refund, I just asked that the unused ticket be changed from my brother's name to me. Geez, it's even minimal keystrokes to do that since we both have the same last name! But alas, United would rather bang on their rule book and lose a customer. What a great business strategy! read more

United sucks, never fly them. There are too many other choices to subject yourself to a United flight. I imagine all the employees get together and laugh about how dumb people are to fly with them, and bet each other on how condescending and rude they can be before generating a complaint. Then the supervisors take the complaints and read them at a party and everyone gets drunk and has a good laugh, the bets are paid off and they cancel all the flights the next day just to sleep off the hangovers. I bought a $10,600 REFUNDABLE FAIR business class international flight for work but my requirements shifted and I had to cancel 2 days later, a month before the flight. United took almost a month to refund my money and when they did, they kept $900 saying it was a "cancellation fee", which was no where stipulated in the documentation that I saw at purchase. This purchase was made through my company travel agency which has rules flagging fees and non-refundable fairs and the like. I fly 2-4 round trips per month for the last five years, have changed or cancelled numerous flights and never had this issue, and this is easily the most expensive flight I have ever purchased. United clearly has a well designed ripoff policy, implemented specifically to fleece it's customers in this manner, STAY AWAY!! They claim to have a customer service department, but all they really have is an automated phone tree which can at times lead to unhelpful condescending staff who hide behind policies and procedures. They have no concept of customer service and are clearly willing to create a sworn enemy out of a regular business travel customer for $900. I will buy 10x that amount in airfare before the end of this year, and I will do it on Southwest and American. Heck I'll do it on any airline on Earth other than United. STAY AWAY! United airlines is regularly late, damages baggage, charges fees for everything and generally sucks. The mood in the United terminals at airports is like "here we go, ready to get screwed by this giant corporation for a few hours, but at least I'll be where I want to go at some point". Their service at the gate and on the plane is like the service prisoners get in jail: take it or leave it and if you complain we'll have the guards beat you half to death. (My apologies to jail guards for this analogy, in reality you are clearly more courteous and professional than United employees). STAY AWAY!!! I for one will never, ever voluntarily fly united again. Neither will anyone in my household, or anyone else I can exert even the tiniest amount of influence over. I have many thousands of miles on Southwest which I give tickets to people from, mainly because I love them and Southwest rocks, but also to keep them off United flights. United my not know, and they definitely don't care, but in my little world I am at war with them and every person who I can get off their plan is a small battle won. STAAAAY AWAAAAAY!! read more

Yet another trip with United, loaded with issues! I'm telling you, every flight there is something to delay us from making it on time. Unbelievable, United really is the worst airline I travel! Waiting for a gate a O'Hare for yet another plane problem. I clearly understand why they were charged so many fines for not hitting their time slots. Unfortunately, the fines didn't work, as they still can't figure it out? read more

If I could give United Airlines a double negative review, I most certainly would. I recently purchased a round trip, first class, from Chicago to Los Angeles and like many, I had the worst trip ever. Please let me explain. The first half of the trip went without a hitch, however, several days before my return flight I received a text message, indicating the plane was reconfigured and my new seat, still in first class, had changed. Not happy, but still ok. As usual, 24 hours before the flight I checked in online. Fasten your seatbelts! Upon arrival at LAX, I went to the priority check in area to print my boarding pass and luggage tag. Boarding pass printed out as usual, but my luggage tag didn't. After waiting several minutes for assistance it was determined that a supervisor was needed. Waiting several more minutes, a supervisor appeared and could not understand why my luggage tag wasn't printing out. So he called the gate to let them know that I was there, with a boarding pass in hand, but a luggage tag wasn't printing out. Apparently, the gate agent told the supervisor that a restriction was placed on my luggage, and that I would have to rebook my flight. I told the supervisor that was unacceptable and he agreed and overrode the system and printed out a luggage tag and had it loaded in the plane. He told me to let the gate agent known that my luggage was loaded on the flight. Upon arrival at the gate, the flight was delayed and a line present to speak with gate agents. Finally reaching the front, I was informed that my luggage shouldn't have been checked. I was interrogated as to who checked my luggage and informed that because I wasn't at the gate 45 min in advance my seat was forfeited. Remember I checked in 24 hours in advance which I calmly informed the gate supervisor. Did I receive an apology -nope. Quite the opposite, it felt like the gate supervisor was trying to provoke a negative reaction which could justify-- fill in the blank. Eventually, I was allowed to board- in economy with no overhead space for carryon luggage. At no point was an apology offered. The following morning United issued a credit for $500 towards future travel. Are you kidding me??? As a Vietnam veteran, United stockholder I am deeply disappointed and do not anticipate future travel with United. My next call is to my broker read more

WORST AIRLINES EVER! I broke up with United years ago after a flight where they had me babysit an over served/over drugged passenger who never should have been let on in the first place. They promised to reimburse me the miles for this flight, and after several letters they only gave me 5000 miles, not enough for a new ticket. Well my family ended up getting an Explorer card so that they could get free baggage, and got me one as well since they gave me miles to fly home. United will not give me the benefit of the Explorer card since I am not the primary account holder. My family has no reason to use this card now. I've never received such terrible customer service as a rule rather than exception. I REFUSE to ever use this airlines again and encourage all consumers to find an airlines that is happy to have your business. I recommend American or Southwest. I carry mileage credit cards with both of these carriers and have been very pleased. read more

If I could give it zero stars I would, they aren't even worthy of one star. On June 30th, I was scheduled to fly out to Boise, Idaho. The flight kept getting delayed and eventually was cancelled due to lack of flight attendants. Their staffing issues are not my problem. Shouldn't that be something that was scheduled beforehand? Not only that, but the flight should have been cancelled right off the bat. I was at O'hare airport for 12 hours dealing with the mess United created. I stood in a customer service line for three hours trying to get another flight out. I had requested that my luggage be pulled from the flight because my medication was in there. I was assured it would be pulled and was told to wait by baggage claim seven. I was there for over 6 hours waiting for my bag. Tracking it on the app, it showed my bag was still in Chicago, but an agent told me it was on a flight to Denver, a flight that I wasn't even on! There was no reason why my bag wasn't pulled, especially considering that I explained the urgency since my medication was in there. United totally dropped the ball on this. Every agent I spoke with told me something different. My luggage was loaded on a flight that I wasn't even on and this was done without my consent! That is my property. I wasted all day there waiting around for nothing. You can't do that to people, it's wrong on so many levels. What made it worse is that nobody showed any empathy or took accountability for it. I have multiple health issues and my body was wracked with pain from standing around waiting on hard floors and in baggage claim. I was offered a hundred dollar voucher which is a slap in the face considering all that I went through. I will be contacting a lawyer regarding this and expect to receive adequate compensation. All I was told was to go out and buy more medication and submit my receipt. First off, these are prescription medications, you can't just go out and buy them. Secondly, by the time I got out of the airport, it was too late in the evening and pharmacies were already closed, so I couldn't even get an emergency refill and I had to be back at the airport early in the morning to catch another flight. I will never fly this airlines again. You can't just treat people like garbage and take zero responsibility. I will also be contacting the F.A.A regarding this. read more

Review #226 - 2016 Have you ever had mixed emotions about something and just have a hard time deciding whether you want to write a review about the good or the bad? It's too bad that you can't actually review individual employees because it would make this review so much easier. When I showed up at the gate, I noticed that the flight wasn't full so I went up to ask if it was possible to be moved to a different seat, which the person at the counter was more than happy to do. She was kind enough to put me in a seat that had an empty middle seat so I can put my daughter's car seat in. When I got on the plane, I noticed that my seat was an aisle seat, which was a bad thing since a car seat can only be placed at the window seat so I informed a flight attendant and she said she would check if she could put me in a window seat. About 10-15 minutes later, after most of the passengers had taken their seats, the passenger who was sitting at the window in my row shows up and was so kind to allow me to take the window seat. Much to my surprise, Patrica, one of the flight attendants comes over and tells me that since I did not purchase a seat, I could not keep my daughter's car seat and told me that I had to put it up in the overhead bin. OK!! Not sure how I was going to be able to maneuver that being that I had an 8-month old in my hands. She didn't even bother to offer to help me so I said "Sure! Send someone over to get it!" A few minutes later, another flight attendant showed up to grab the car seat from me & she told me that it would have to be checked in since there wasn't enough space for it. OK! A few minutes more, that same flight attendant came back with the car seat along with, Jennifer, who told us that I can keep the car seat as long as I put it on the window seat, which was what I had originally done from the start. Throughout our 4-hour flight, Patrica, was super rude and unpleasant to all of the passengers who needed her assistance, while Jennifer was super nice and pleasant. I hope Patrica learns how to perform her job better from Jennifer or just find another job that makes her happy because she is a very shitty flight attendant and that causes a lot of unhappy passengers. read more

Yuck!! Booked a hotel room through United's website. Had to cancel trip because of positive COVID test. Hotel company couldn't find the reservation for the longest time because it was done through EXPEDIA!! No mention of that on the United site. They were going to charge us for a night's stay for cancelling 50+ hours ahead of check in. Hotel chain HQ took care of the charge and let us know that Expedia doesn't play nicely. Ironic in that the other airline we were flying gave us a full refund no problemo and the rental car company didn't charge us a dime. Won't be getting a hotel thru United again! read more

I cannot count the ways that United provided a bad user experience, but I will try. 1. Lied to us, saying that overhead space was full and forcing us to check our bags when, in fact, there was ample space. 2. Boarded by Boarding Group, except for any jerk who decided to board before their group. 3. Made us board the flight and only then told us we would be sitting on the tarmac for 90 minutes. 4. Lied about the cause of the delay, saying in the plane it was due to traffic and saying on the website it was weather. There was no weather on either end. And if you knew there was traffic, why make us board the plane and be held hostage? 5. Neglected to update the United App with real time travel info. Instead, showed the flight departed on time because it left the gate. No mention that it sat on the runway a few hundred yards away. 6. No screens of any kind on the plane, as if it was 1986. 7. Despite being a United frequent flier and credit card holder for many, many years and always checking in 24 hours in advance, I am persistently relegated to the dreaded Boarding Group 4. This is not a unique experience. It is as if the Port Authority owns the airline and operates it the same way it runs the NYC Area airports. Do their executives have no shame working for such an incompetent and indifferent company? Do they care about their users' experience? I'm afraid we know the answers. read more

This organization has gone completely downhill. My daughters and I were harassed and bullied today as we were trying to check in. The united staff has no respect for personal space and has forgotten how to use any type of polite communication with their consumers. United has become arrogant and has trained its staff to absolutely horrible as well. We felt unsafe and intimidated and harassed by their staff today. And for absolutely no reason. They miss counted our carry-on bags and we literally were circled and harassed by half a scone of them while they figured out they were incorrect. They conducted themselves in a disgusting manner that had my daughters in tears. This airline has become trash as well as its staff. read more

Late on the front end, stuck on plane for 30 minutes on the back end, caused me to miss my connection and spend 8 extra hours in an airport. A 10 dollar meal voucher was their way of making up for the circus. read more