To say that their app is terrible is an understatement. They advertise free wifi if you are a mileage member, that has to be the best joke i've heard in years. To say that their pilot's communication is terrible is also an understatement. There is a reason why their reviews are very low, i just came here to confirm that what older reviews say is completely true. read more

finally landed and we waited 1 hour before even pulling up to the gate. turned off all the a/c and everyone was sweaty and upset. this never happens with southwest. read more

When we fly we generally use United Airlines at O'Hare airport ... after all it is United's home airport. They have a lot of facilities and a lot of choices for flying. We saw that many reviews nick them for on-time performance and the like, but to our way of thinking they are doing the best they can with what they can control. As long as it gets us from here to there and back in reasonable shape, we are happy people. United's three concourses help manage all the traffic they have through ORD, and the concourses are clean and packed with things to do while you wait. Loads of gates and seating, loads of dining options, loads of restrooms, and you can always choose your particular seat on a United flight ... all working together to make this our #1 choice for flying. read more

ORD United is my favorite. Aside from friendly staffed. There are ample working outlets and charging ports at all gates I have been to. Service has always been great. read more

United Airlines - Concourse C - Airlines Near Me - Chicago, Illinois

United Airlines experience keep varying, maybe it depends upon the sector one flies and the airplane flown. The SFO-OHD-SFO were smooth in terms of check-ins, in-flight experience (barring the WiFi for purchase which was extremely spotty and was refunded by UA at the end), staff hospitality and flight cleanliness vs the SFO-BWI-SFO experience, where the in-flight experience was not so great (seating was rather claustrophobic), staff hospitality was below average; ironically the paid wifi service on the flight was uninterrupted :) Non-stop UA flights make it an easier commute esp when it's a cross-country trip. Hope UA can get more Airbus aircraft which are rather roomy and nice. Boeing Max 8&9 do not have comfortable seating. read more

I am currently on a plane back from Chicago. 4.5 hour flight home. And this flight HAS GOT TO BE at least 75-80 degrees temperature the ENTIRE time. Given it is the holiday season, cabin should be cold to help prevent people from getting MORE sick!! Absolutely disgusting how hot it is read more

We have been using United Airlines for some of our recent trips. Worth mentioning that it's nothing spectacular. They have usual delays and sometimes cancellations. I wish they compensated well for delays and cancellations. It's not worth standing in long lines to fight for compensations. Seats are pretty nice. A couple of times when our flights haven't been delayed, we have had good experience. Every seat has a screen to watch movies or TV. They provide headphones too. Service staff has been nice to us. I don't like that they store my card info in their app for payment. I wish they could bring back credit card payments for inflight purchases. read more

United Airlines - Airlines Near Me - Chicago, Illinois

I came through Chicago O'hare on United Airlines, changing planes here, on my flights from SFO to Syracuse and back!! United gave me no problems, planes were on time, which made the plane change easy, I basically had about an hour between flights. Also, my checked bag made it both ways. Sometimes, with a quick change, the checked bag doesn't always make the cut. Also, got to fly on the Boeing 767 going from Chicago to San Francisco, always a treat when you get to fly on the big plane!! read more

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I tried to purchase an upgrade that was 159.00 on the UA app, but called to ask a couple of questions. On the phone they told me it'd be 189.00 so I went back to the app. Did the whole thing and after paying I got a message saying it wasn't approved. Called the bank, said no, we approved it. Called UA a supervisor named SOSIA, could not have been more rude. She was unwilling to assist, answer questions, etc.. Bottom line, it wasn't approved but they still charged me 159.00. Still waiting for my refund. People at headquarters not much help either. read more

Unless you're a quadruple platinum titanium flier, airline travel is truly a race to the bottom. There you are chained next to Charlton Heston hoping you're within a week of your scheduled arrival time and your bags are not circling the carousel in Dublin. Even the lounges that were once an oasis of calm floating above the madness are now crammed with refugees seeking any flat surface to sleep, a free Coke or a marketplace to sell their organs for an upgrade. Anytime you can walk off the aircraft without a blood clot and a migraine you're living large. Is this what we get for bailing these fluckers out to the tune of billions? Thanks to United Airlines for making steerage palatable. Five stars for a light oar. See ya Chuck. read more

United has treated me so well over the years. Especially as military. Today was the exception. I didn't bring my ID and it was the first time they asked. Of course. So tip one is bring your ID. Then she said I looked like a civilian. And have to say in past I would agree. Now no beard and high and tight and said I was a civilian. Wow. Showed her other I'd but said they wouldn't take it. At least they are diligent. All in all United has treated me well on travel so I can't drop too many stars. But today's service was less than stellar. read more

United Airlines - Line up - Airlines Near Me - Chicago, Illinois

I haven't flown United in quite a while in fact I don't know that I've done a big trip flying through their airline. The first thing that happened was they canceled my flight back home because of the Boeing air Max problem. Then when I landed a day late in Chicago as I was landing they canceled my next flight. They did reschedule me on a different carriers flight to get home late at night but I ended up taking a standby ticket and getting onto a very overly crowded plane out of Chicago. They don't have any free inflight Wi-Fi and even if you have their credit card and points they don't have free Wi-Fi. I found the baggage policy is very expensive where they don't allow you to bring bags on. They also don't have very good snacks and everything comes with an extra cost. The staff are very nice from the gate attendance to the people on the plane and the pilots so I give them kudos. read more

United Airlines - Airlines Near Me - Chicago, Illinois

NEVER USE UNITED AIRLINES First and LAST International flight 1.They, Took everyone's Carry on bags, telling they will get them later 2. Told us, No worries no shuttle, WRONG Lied and had a take a 50 minute shuttle 3. No internet during flight 5. Broken luggage wheels of of our stowed suitecase 6. I wanted to speak to Customer Service (HUMAN) Care person, NOPE, have to write an Email first!!! And someone will get back to you after you receive case number, Bull!!! read more

This airline is always delayed. 4 out of my last 6 flights delayed. The Late evening Chicago to MN flight is a guarantee 2 hour delay. United is run by a genius, always late but can't switch airlines or I lose my status and my miles!!! We played United well played!! read more

Zero on time flights this year. Zero customer service, wildly unreliable & a huge waste of their customer's time & money

Arrogant, rude, and lazy customer service. They can reroute you to any flight they want when they want , but when you have an issue, they act like you're crazy for asking to change your flight. I wanted to move my flight destination 50 miles away, and they wanted $1600 for it, laughing in my face. No personnel are available at the airport to answer questions or help with customer service, now it's all QR codes. God help us, service has completely gone downhill. met a manager in the hallway today and when I voiced my complaint, he threatened to arrest me. I'm a senior citizen. I've never been treated so rudely. read more

Typical sit on the tarmac for 45min after landing. Welcome to United at ohare . read more

Nightmare getting to O'Hare and leaving. Arrived late and due to lightning, sat on tarmac another 1/2 hr. Connecting flight to Sacramento about as far away from where we landed as possible (e to c concourse) After 3+ hour delay due to equipment and crew timing out, they found people and we boarded- more than Three hours later. 2 stars max for this experience read more

Most of united Airlines is great but I was just treated super rudely by a baggage handler. I would complain to the company but their complaint firm refuses to load. Avoid Jaden at O'Hare. He's completely rude!! read more

I have flown out of Chicago O'Hare (ORD) twice within a month with United Airlines (UA). The airline is growing on me. With Marriott, I recently became a Titanium Elite member. It still doesn't roll off my tongue, but I was afforded complimentary Silver Elite status with UA. One of the perks is boarding a flight in group 2, rather than group 5 for my usual economy class. It makes a world of difference. The woman working the gates was super clear about boarding the aircraft. You had to board by group number. You had to show your passport. If you had a mask on, you had to take it down so that the UA staffer could compare you against your passport. She was borderline militant. It was cool. I had no problems boarding. My seat was in economy class, which is pretty cool having first dibs of the overhead bin for my stuff. I travel light, so it was my backpack and my jacket in the bin. The downside was that it was snowing in Chicago. The plane needed to be de-iced before taking off. The problem? There were twenty planes ahead of us that also needed to be de-iced. I remember taking a nap and waking up with a pilot announcement that we were fifth in line. My flight was delayed by 2.5 hours. I didn't mind it. I caught up posting my photos on Yelp. I took a nap. I rearranged my notes on my phone. The pilot's communication with us was excellent under the circumstances. UA staff provided us with water if we needed some. The washrooms were free for us to use during this delay. I was thrilled when our plane was finally de-iced and we took off. The flight is rather short between ORD and Toronto. We made up some time thanks to being pushed by westerly winds. Sure, there aren't any USB ports to charge your phone on short-haul UA flights. I tend to travel with a battery pack, so I was good. I like that UA serves Biscoff. I wish that Air Canada did. My luggage made it safely to Toronto. It had a priority tag (another fun perk being Silver Elite), so it definitely reduced my time fetching it and getting on with my evening. I did get a survey from UA the following day. It came with an apology for my flight being delayed. It was the first time any airline has apologized to me for a flight delay and for inconveniencing me. For this reason alone, UA is in my good books. I like providing feedback, so I'm glad that I got that opportunity. I look forward to flying on UA again. Hopefully, if there is a delay, it won't be 2.5 hours. Give me more Biscoff cookies and we're even. (37) read more

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United airlines is better than American in that they won't just cancel your flight with no notice and refuse to give you a refund However it's not a great experience, both flights I took were completely packed and uncomfortable. The first flight I took left kind of on time but we taxied around forever. The second one was late and we taxied around a lot after a very stressful descent ( which felt like the pilot was speeding bc we were late) Not the best but not the worst, I just wish that united would fly without overbooking their planes read more

I can't tell you how many times United has delayed, canceled, or delayed a first flight until connections can't be made. I've also had flights and connections delayed yet when I try to board my connection, they already gave my ticket to standby because my previous flight was delayed, even though I was at the gate before boarding. I don't understand how they can continue to operate like this. Gate agents? Good luck. They scatter the second they make a delay or cancelation announcement. If they do stay they point you to the app, who cant help rebook or the "sevice" line which is terrible.​ read more

I flew Southwest into Chicago because I was solving for the most convenient time and was so glad to be back on a familiar United flight back. Flat seats and great service FTW. Also happy that the flight was on time despite the snow in Chicago. read more

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Once again seated by two people coughing up a lung. No masks. Touching everything. Just rude. Crew can see and hear them not even suggesting they put one on. So this is what I have to listen too for the next 8hrs. Never again. read more

Communication! Flights have changed for a one hour flight to St. Louis six times in 7 hours due to "no captain" - even had a pilot come to us and say they got it figured out and will be leaving in 30 minutes - four chances later still sitting here. 8 hours for a one hour flight - 6 delays - flights leaving everywhere around us and they could've already had us there and back four times now. I will never fly this airline ever again. Yelp made me select a star - not worth one. read more

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No ticket agents anywhere.. horrible service at OHare. To be fare though, the gate agents were very nice. Not worth being a premier member any longer read more

Boarded on time for a 1:25pm take off from EWR to SFO. Plane was on the runway... and experienced mechanical issues. Turned back to return to another gate but had no one to man the ramp, causing everyone to wait for nearly for nearly two hours on the tarmac - never leaving EWR. After deplaning, this journey was followed by six delays expanding overnight due to "mechanical issues", "maintenance issues", "plane not arriving on time." The delay forced everyone to either find a different flight or stay close to the gate for further instructions. After the departure time was pushed back four times spanning across five hours since our initial departure time, was told with an upbeat announcement that "the good news is that the flight has not been canceled, the bad news is that it has been delayed until tomorrow morning." Next morning's flight was due to depart at 7:00 am. Text message at 2:30 am postponed departure to 9:20. Customer service dropped my call multiple times as it couldn't deal with the many other passengers around me all making similar arrangements. I have never been so exhausted from a trip that never departed from the initial city. read more

Flew United back and had no problems on this flight. It was oversold so they asked if folks wanted to take a later flight but seems like there was an empty chair or two on the flight. Flight left slightly delayed due to a foreign object on the tarmac but only by 15 minutes. Flight was smooth, the offered 3 different types of snacks and drinks were offered. The flight attendants were kind and attentive. Seats were sort of comfortable, the wifi wasn't working very well for me and this airplane didn't have screens but you could watch entertainment on your phone. I have the United CC which gives you two one time lounge passes a year and the food in there is pretty decent with hot and cold items like sandwiches, soup, salad, and polish sausages. Plenty of seating and staff there is very attentive. My checked bag came out within 15 minutes of getting to baggage claim as well which is a major plus. Would fly with United again! read more

Flying from BUF No delays and we boarded promptly. It was a pleasant experience from Buffalo, NY (BUF) to Chicago, IL (ORD). We were well informed about the status of our flight through alerts on our smart phones (check-in reminder, travel information, gate status. boarding time, flight status, etc). We did check-in one bag at the counter and that went smooth as well. The desk agents were nice and helpful. Complimentary soft drinks, juices, tea and freshly brewed coffee plus snacks, including a choice of cookies, pretzels or snack mix were provided. I can't remember the type of aircraft we flew in but it had inflight entertainment. The flight attendants and crew were friendly. Short travel. No drama or incidents during our flight LoL! Review #3066 read more

A real review would point out the faults, the inconsistencies, the problems. But I am so happy with United Airlines I cannot complain. I fly a lot--although not enough to earn club privileges or upgrades--but as a normal person flying a normal amount (seeing grandchildren, visiting relatives, going to Vegas) I am always happy with United. Courteous and helpful staff, nice planes, tasty food selections. They get me from here to there. Usually on time. When I did have an issue (related to getting on their site to cancel a flight w/i the 24 hour window) they reviewed it, could see that I was trying and they rectified it. What more can one want from their airline? I've tried the others. But I am now in a monogamous relationship with United. read more

I can't complain that sometimes United is cattle call-ish these days now that the pandemic is on the wane. You no longer board back to front, which is my preference but I don't run the airline LOL. BUT, United provides me with good upgrades, randomly and that; I appreciate. On this last trip, my international ticket provided me access to Star Alliance Lounges, meaning some that are better --- like Air Canada's Maple Leaf at YUL. NICE! I am into the new Polaris seats too 'cause I'm short and the pods are more than ample for my height. Overall. With the new Polaris seats, random upgrades, access to Star Alliance lounges for international tickets, for price, United IMHO is better than average. Minus One Star- Loading passengers by status is a crock. We should board all planes back to front for safety and logistics. United Club lounges are pretty average happy hour fare no matter what city you end up using. Polaris lounges are superb but I rarely fly business internationally these days. End of Yelp. read more

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An update is long overdue for United but sadly not much has changed. I've had to tolerate United since it's so much easier to fly in and out of Chicago but I don't know how United still manages to be in business. My most recent experience, my flight was unceremoniously canceled. 0 warning, 0 delays just canceled. The staff obviously had to contend with tons of people but were about as helpful as a blowtorch in a house fire. The option was to wait 8 hours then maybe, MAYBE be able to catch a connecting flight to my final destination. Thanks a lot. I made a phone call and they offered me a different flight to a different city but was closer distance to my final destination-literally a 1.5 hour drive compared to a 3 hour one. Why that wasn't offered to begin with I have no idea. What's worse, according to DOT regulations a flight that was canceled means I should get triple my ticket cost. That wasn't mentioned, when I finally touched down and called them the next day they just said 'file a claim.' It's been months and there's been no response, no concessions. No miles, no vouchers nothing. It's almost enough to have me fly another major where I need to make multiple connections than fly direct with United, especially if they're just going to cancel their flights anyway. read more

International flight from Delhi to Newark international airport was late and this delayed my connecting flight to Chicago. I travelled in business class , good experience of international plane but very discomfort in domestic flight read more

Everything. 2 delays flight cancellation, flight turned around mid flight. So sad. Issues with a little of this and that. Horrible experience will not recommend in the future. read more

I have found United to be friendly and reliable. The employees I've encountered out of O'Hare have done their job well. The waiting area at the gates have been clean and comfortable and there are some charging stations available. read more

This is the words worst airline ever!!! No phone charging ports or tv. And they forced us to pay more for seats or else we wouldn't be able to get on the flight. They have nothing but flight delays and cruddy planes!! Jet blue is 10000000000x better! read more

These clowns are retarded I had to carry my bags on my lap everybody filled the overhead compartments with their crap it was a small plane a real pos also I was flying from sana Ana to Detroit and had to change planes in Chicago we had to run from one side of the airport to the other to catch the plane they didn't give us enough time to get there without the sprint if I wasn't in great shape this could have been real bad they act lice they are doing you a favour but they need to realize that we pay them next time I will drive or take a train takes longer but totally worth it read more

I booked flights in April 2024 I've been trying to get refunds since then for the flights that I booked because United Airlines misrepresented the flights information and I was not able to take the flights and the two flights that I tried to take I got denied entry at the connecting gate and had to fly back at my own cost to my original destination since I couldn't continue my flight. So after I spoke to you the supervisors in reservations because they do not have a refund supervisor the supervisor approved all the flights that I booked to be refunded after I told them the situation and what occurred but when they went to request the refund it gets denied that is why a humans should decide whether or not it should be refunded not a machine that does not understand situations and only takes things literally. But despite the fact that the new regulations also says that if we were not able to reach our destination that we booked our flights to and we were denied entry or could not continue to fight at the connection then even though we took the first half of the flight we should be refunded for the whole entire ticket since we could not get to our final destination United Airlines decided that they do not want to apply to that regulation and will not refund me my first half of my flights that I took but will refund the second half that I did not take and will not refund the flight that I purchased to get myself back to my original destination when that should have been a courtesy flight on United Airlines behalf due to the fact that it was United Airlines error that I could not continue my flight to my final destination. And United Airlines tried to be sneaky and claimed that one of my flights were changed when it was actually canceled and then rebooked so I could not ask for a refund since United Airlines ticket upon themselves to refund the tickets to my card and then purchase a new ticket on my card to my original destination on my behalf when I never told them to do that I just thought that they were giving me a courtesy flight back but with that the purchase ticket that I booked was twice the amount that was to my original destination so the remaining amount that I should have gotten back I did not get back and United Airlines kept the remaining amount from the ticket that I purchased so I don't know how well I would recommend United I used to love United but now after this I don't really know cuz they won't follow regulations they won't assist me trying to get my refund back after they sent it to an account that was closed and then funny thing is they told me to prove that my account is closed and they'll send me a check so when I sent them the emails showing that my account is closed they refuse to send me a check because they already sent it to my closed account which way is absolutely no sense cuz I'm trying to prove that my account is closed so they can send me a check but they won't send me a check because they already sent it to my closed account it makes no sense so it just seems like they are purposely trying not to refund me my money back and try to keep it since they owe me about $4,000 in refunds read more

United is upping their game and it shows. It is actually getting moderately enjoyable flying this airline. Now if they would only allow carryon baggage like Delta and American without nickel and dining you over it. read more

United Airlines - Terminal 1 at dusk - Airlines Near Me - Chicago, Illinois

THE PROBLEM BEGINS (FRAUD): I attempted to bag check a flight, outgoing and return fights. Their website indicated I could either pay via $70.00 OR using 7,000 Mileage Plus points, and given I currently have over 200,000 points there was no issue of whether or not I had points. When I clicked on the link "CONTINUE TO CHECKOUT" the payment screen appeared, but it would NOT allow me to use my 7,000 frequent flyer points to pay for the bag check, which I've done in the past. To me this qualifies as "bait and switch" and I conclude this to be fraud, and told the Illinois Attorney General that via a complaint about United Airlines. I wanted my complaint on file with the Attorney General. UNITED WASTED 2 HOURS OF MY LIFE: I called United to resolve the problem and spoke with reservations, spanning 3 phone calls, covering 2 hours, got 2 promises the problem would be resolved, put on hold 17 times, got a dozen apologies, was passed from person to person (at least 7 times), 2 of the 3 calls were dropped which is why I had to place 3 separate calls, and the last person I spoke to - Leslie who claimed to be a supervisor - told me outright there was nothing she could do to solve the problem after Harold and Clovey promised the problem could be fixed. I got failed promises, excuses, spent most of the time on hold, passed around repeatedly, then Leslie came firing right out of the gate and threatened to hang up on me if I got emotional, which one is prone to do after all that, and so all in all I conclude this was ABUSE. Because I am a cancer survivor (I hope) and have reached the point where time is valuable, and I cannot have my remaining time wasted. And I told them that to no avail. They continued giving me excuses, putting me on hold, passing me around, and doing nothing. If that is not abuse then you tell me what would be customer service abuse. I asked for compensation for 2 hours wasted, for failed promises, excuses, having 2 calls dropped, getting passed around like the DMV, put on hold 17 times, a dozen hollow apologies, and Leslie threatening to hang up on me. You can guess how that worked out. They didn't care how much animosity they caused. ADDING INSULT TO INJURY: Meanwhile, this was preceded a month earlier by a delayed flight to Fort Lauderdale for a cruise by TEN (10) HOURS, instead of getting us there before 3 PM, we arrived after 1:00 AM the following day, and didn't get to our hotel until after 2:00 AM. We damn near wasted our money on that. Wait, it gets better: our baggage remained on the original aircraft that had a maintenance issue, and for those wanting to re-book another flight (all of us) we were told our bags WOULD NOT be transferred, and worse, we'd arrive at the ship with NO BAGS, and to add insult to injury would then have to file a baggage claim to get our own bags at a later time, too late for the cruise departure, forcing us to buy an entire new wardrobe for the cruise. And United KNEW WE ALL WERE GOING ON CRUISES. One year earlier United subjected us to another 10 HOUR DELAY in a similar scenario. These problems are all too common. Expect nothing from United "Customer DIS-service" and you won't be disappointed. But hey, they are making lots of money $$$$$$$$$$. From YOUR wallet. read more