THE PROBLEM BEGINS (FRAUD): I attempted to bag check a flight, outgoing and return fights. Their website indicated I could either pay via $70.00 OR using 7,000 Mileage Plus points, and given I currently have over 200,000 points there was no issue of whether or not I had points. When I clicked on the link "CONTINUE TO CHECKOUT" the payment screen appeared, but it would NOT allow me to use my 7,000 frequent flyer points to pay for the bag check, which I've done in the past. To me this qualifies as "bait and switch" and I conclude this to be fraud, and told the Illinois Attorney General that via a complaint about United Airlines. I wanted my complaint on file with the Attorney General. UNITED WASTED 2 HOURS OF MY LIFE: I called United to resolve the problem and spoke with reservations, spanning 3 phone calls, covering 2 hours, got 2 promises the problem would be resolved, put on hold 17 times, got a dozen apologies, was passed from person to person (at least 7 times), 2 of the 3 calls were dropped which is why I had to place 3 separate calls, and the last person I spoke to - Leslie who claimed to be a supervisor - told me outright there was nothing she could do to solve the problem after Harold and Clovey promised the problem could be fixed. I got failed promises, excuses, spent most of the time on hold, passed around repeatedly, then Leslie came firing right out of the gate and threatened to hang up on me if I got emotional, which one is prone to do after all that, and so all in all I conclude this was ABUSE. Because I am a cancer survivor (I hope) and have reached the point where time is valuable, and I cannot have my remaining time wasted. And I told them that to no avail. They continued giving me excuses, putting me on hold, passing me around, and doing nothing. If that is not abuse then you tell me what would be customer service abuse. I asked for compensation for 2 hours wasted, for failed promises, excuses, having 2 calls dropped, getting passed around like the DMV, put on hold 17 times, a dozen hollow apologies, and Leslie threatening to hang up on me. You can guess how that worked out. They didn't care how much animosity they caused. ADDING INSULT TO INJURY: Meanwhile, this was preceded a month earlier by a delayed flight to Fort Lauderdale for a cruise by TEN (10) HOURS, instead of getting us there before 3 PM, we arrived after 1:00 AM the following day, and didn't get to our hotel until after 2:00 AM. We damn near wasted our money on that. Wait, it gets better: our baggage remained on the original aircraft that had a maintenance issue, and for those wanting to re-book another flight (all of us) we were told our bags WOULD NOT be transferred, and worse, we'd arrive at the ship with NO BAGS, and to add insult to injury would then have to file a baggage claim to get our own bags at a later time, too late for the cruise departure, forcing us to buy an entire new wardrobe for the cruise. And United KNEW WE ALL WERE GOING ON CRUISES. One year earlier United subjected us to another 10 HOUR DELAY in a similar scenario. These problems are all too common. Expect nothing from United "Customer DIS-service" and you won't be disappointed. But hey, they are making lots of money $$$$$$$$$$. From YOUR wallet. read more

Gate management is poor, it is a frequent problem. Often causing missed connect while you wait 30-40 minutes on the tarmac for get to clear. Surely a management team could prevent this. It's like no one is concerned or caring. read more

Hi all, be very careful of United. The last flight was overbooked, took a long time to find two people to get off the plane when they finally did the weather turned bad and they had to drive the plane. Finally left lover four late the bag. They only gave everyone $50 that needs to be used in a year. Crazy and extremely cheap. Customer service thinks that was generous. Than to make it worse the checked bag was completely destroyed. No idea how they did it but United ripped apart the outside of the bag. Of coarse customer service never responded. Need to try to reach them again. Crazy. read more

Excellent flight...good seat, attentive flight crew. Flight arrived on time with no issues.

How is it they have this low rating and regulatory agencies don't notice or care. I am a loyal United member who only uses their credit card for 30 years. Sadly, they have no loyalty to consumers. My daughter was hospitalized for her gallbladder and they feel it's okay to charge over $500 to modify our reservation. The lack of compassion and taking advantage of consumers United displays is disgusting. They constantly disconnected me as I was in tears and they couldn't care less to simply modify a reservation for medical emergency. Very cold and unprofessional. How do they get away with the slimy business tactics?. I'm a Gold premier member for the longevity with their company and they have made loads of money on our purchases throughout the years but that's not enough, they need to take advantage wherever they can. Truly disgusting how little they care about people. read more

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Seems like whenever you land in Chicago, there's another plane at your gate having "maintenance issues" so then you sit on the runway and hope that you have enough time to get to your connecting flight. read more

Meh. Just meh. The rest of this is just words to make the review long enough to post. Yelp has a minimum number of characters you have to type to allow for a review to be posted, and I'm hoping this is enough. read more

This was my first time flying. 10/10 would recommend. Better than the other trashy airlines such as Delta, Southwest, and Frontier. read more

United Airlines - This was my first time flying. 10/10 would recommend. - Airlines Near Me - Chicago, Illinois

Waited an hour in taxi with no warning that it would take that long. Literally the worst airline provider.

Don't lie about how long it's going to take to taxi to the gate. Some of us have to pee. Next time I'm going in the seat.

I regret doing business with United Airlines. I recently booked two flights with United Airlines to Canada on May 7, 2025. Per their website (even though I purchased a basic economy ticket), I was entitled to one free personal item and one free carry-on bag. The day before I was due to leave on my flight I found out that I would now be charged between $35-42 for the carry-on bag. As advertised on their website on July 22, 2025, customers who bought their tickets before May 28, 2025 were still entitled to one free carry-on bag and one free personal item. This is not occurring at present. I'll try to avoid flying with United Airlines in the future due to their shoddy business practices. read more

No phone number for customer service. Cannot find how to reinstate expired travel credits due to medical issues!

Flying has become so unpleasant. It's getting harder to see the difference between Spirit and United. The low morale of the crew and ground staff is apparent, and who can blame them? They get paid poorly, treated poorly, and it does not look like any of them have an easy job. Tickets, even at the cheapest end, are expensive and United Airlines planes are configured to make coach torture for a long trip. Every UA flight seems to be oversold and running late. I do like their inflight coffee though. read more

Stop deceiving customers!! You asked to take an earlier flight for compensation which we agreed to and then after rushing to make that flight, which we were there in ample time to find out it was delayed more than hour later than our original flight with horrible seats in the last row and no compensation given. What a deceitful scam. You should be ashamed of your manipulative tactics. Will never fly united again. No wonder your ratings are so low. read more

very poor website accuracy, the airlines did not know when the flight was supposed to depart and did not know what gate at BDL was supposed to be used, phone calls also did not help, reservations need to be done over from top to bottom, Reference flight 1846, BDL to ORD. June 28, 2025. They need really good IT people over there. read more

United Airlines adjusts flight statuses and lies about reasons for delays. A flight at 10a this morning was delayed due to mechanical issues per a gate attendant. That delay caused flights to be affected by weather that would have not been affected by weather had the flight been on time. In speaking with a customer service supervisor, I shared that Delta had better customer service. He said I should have flown them instead... he's not wrong. read more

United goes out of their way in Chicago for disabled travelers. They have a separate check in area for disabled persons such as myself. They treat you great compared to other airlines. Highly recommend. It is a commercial airlines & delays, gate changes and overbooking still happens, warranting the 4 stars vs 5. read more

Guys never ever ever use united! Month ago I had a flight to phoenix for family leaving tomorrow. 3 weeks ago my family decided it's too hot so asks I move us to Charleston. I go to check in and I find out they auto cancelled my reservation 3 days ago on Sunday. No notice , no checking w me... nothing. Scrambled and on phone 3 hours today and got new flights booked on American. Was told to prevent fraud they are cancelling flights if you have 2 reservations booked on same day. Their system is so shoddy it can't tell a cancelled reservation from an active one but I'm out $1300 for having booked new flights last minute. They would not help. Please get word out to everyone u know read more

This review is related to my experience flying from Chicago to Fort Lauderdale. I did not have anything good to say for one flight attendant on this plane. I had a specific issue and had to speak to a supervisor. WE called 4 xs. First time was on hold one hour and got no where. Next time, they told me to call back the day before. The day before, I had to call twice. They told me my seat could be changed to the aisle and I said don't put me in the 2nd to last row next to the bathroom. So what did they do? Just that (There had been a seat about 10 rows up). They don't listen. They didn't help me at the gate. On the flight, I did talk to the back of the plane flight attendant who was great. She felt so bad for me she gave me snacks at no charge. The turbulence was terrible and my stomach started to feel queasy. This has never happened to me before.The wifi and the chargers did not work. Good thing I had my iPad to read my book! The plane was packed because they all are at that capacity now! The bathroom was gross as well. So unhappy. If I don't have to fly them, I really won't. read more

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This sucks. We got a flight delayed 3 hrs and landed here and NO ONE will help us rebook or anything. No hotel nothing. When it was united airlines at fault for mechanical issues. The ticket people in the Chicago Airport won't help us and keep telling us to go out to the lobby which will not allow us to come back in because they don't want to have to rebook us. The online service hung up on my family and i and will not answer the calls. The service here is horrible. read more

September 2021, I took two trips: I went to Toronto with my husband and to Louisville with my sister. Due to the timing, the trips were back to back, and the day my husband flew back to Vancouver, I was to fly from Toronto to Louisville, via Chicago, where I was to meet up with my sister, who had a stopover in Chicago on her Vancouver to Louisville flight. The day my husband and I were to fly out of Toronto, there was a storm in Chicago, so while he was able to fly out, my flight to Chicago was cancelled, and no planes were flying out that day due to the storm. (My sister was able to get to Louisville, although there were flight delays.) Of course I was upset, but it was not the airline's fault. However, despite my flight being cancelled (the ultimate nightmare for a traveller), United provided excellent customer service, considering the circumstances. Everyone on my flight to Chicago had to rebook an alternate flight for the next day, and there was only ONE United agent to help everyone. I cannot imagine the stress of having to rebook dozens of flights to so many destinations (Chicago was a stopover for many people, and people were continuing on to all over -- Denver, Florida, and Minnesota, just to name a few that I recall, and of course, Louisville), but damn, the agent did an amazing job. When I told her where I needed to go, she furiously tapped away at the computer and told me that the best she could do was to book a flight out of Toronto the next day, with a one hour stopover in DC. I didn't like the brief stopover, but I took what she gave me. Unfortunately the Toronto to DC leg of the trip was on Air Canada, and of course they were late and I missed my connecting flight. However, there was apparently a second flight flying out from DC to Louisville five hours later, and United had automatically booked me on that flight. I just wish I had known there was a second flight out of DC to Louisville that night, which would have saved me a lot of stress and anxiety, and I would have actually preferred to have been booked on that flight in the first place (to avoid the stress of a short stopover), although I guess the United agent was trying to get me to Louisville as soon as possible. Oh well, she did the best she could under the circumstances, and I was finally able to get to Kentucky, albeit a day late (thank goodness my covid testing requirements hadn't expired!). United also provided excellent customer service when my sister and I were dealing with our PCR covid testing debacle (see my previous review "Covid testing" for details). When we found out in the Louisville airport that we could not fly out to Denver without covid test results due to our final destination being in Canada, my sister called the United customer service number and within minutes someone answered (with Air Canada, you're lucky if you can get through within an hour). My sister explained our situation, and the customer service rep LISTENED to her and was able to assist us by cancelling our Denver to Vancouver leg of the journey. (My sister was able to get a credit towards her new ticket, but I was not due to some bullshit with my ticket originally having been booked with Air Canada or something, but I was not going to make a fuss at being out hundreds of dollars -- at least I was going to be able to make it home, eventually!) So despite my travel nightmares of a canceled flight, a missed flight, and having to rebook my ticket at the last moment (none of which was United's fault), United really helped us out. You wouldn't get that with Air Canada. [Yelp collections: Planes, Trains, and Automobiles; Toronto/Niagara Falls 2021; Louisville, KY 2021; Denver, CO 2021] read more

I have no issues whatsoever with United. Everything is always smooth and easy the few times I do fly United. The app is great. The planes are clean and spacious enough. Flights have been on time and the flight crews are nice and friendly. During my recent flight with them I really enjoyed flying with them. The flight was inexpensive, the crew was nice and friendly, boarding was super easy, and the planes were sanitized thoroughly. They even gave each passenger extra sanitizing wipes, pretzels, and stroopwafels! Can't say anything negative about my recent flight from Chicago to NOLA. Plus my flight was only $68 one way! Maybe I am just an easy going person that can rarely find anything to complain about but I love United and will choose them anytime I fly in and out of ORD. read more

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We booked a trip through what we thought was United via the United website, but its actually Priceline bearing the United logo. Indeed a bait and switch. We booked what United/Priceline called a 'Junior Panoramic Suite' with as they described it a "spectacular ocean view". We booked that suite paying extra based on their description. Instead of that "spectacular ocean view" we got a room looking a a wall of jungle ZERO ocean in sight. We asked to be credited the difference and were told our room is the same category and the ocean view even though there is no ocean view. Huh??? I would call that fraud. I've sent feedback to United Vacations; United Packages; Tafer Resorts; and Priceline. Let the buyer beware. read more

United Airlines - What was advertised and what we paid for - Airlines Near Me - Chicago, Illinois

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Yet another bad experience. I understand mechanical issues happen and flights are canceled. I'm the last one who wants to fly on a broken plane. That said, rebooking was not seamless and it was next to impossible to reach a customer service agent. Wasted 45 minutes on the phone and they couldn't explain why my boarding group was downgraded on the rebooked flight. I could go on, but not worth my time. Just a totally bad experience getting to my final destination over six hours late. read more

Always a problem. Can't find an open gate when you land. Can't figure out how to keep a plane from having problems. Sitting on a full plane on a tarmac for an hour no clue when we will be out. Absolutely sucks. read more

For some reason, overcharging for luggage and Early arrivals seem to occupy this airline. We spent more time taxing and sitting than in the air. Forced to fly, but not my first choice!! 3 starts are for safety !! read more

31 Dec 19 Chicago , Illinois It was the last day of the year , heck , it was the last day of the decade and I was leaving town. It was 27 degrees outside with a strong wind blowing making the wind chill factor feel like 15 degrees outside. Time to patronize a warmer climate. So , Florida here I come. Cheapskate that I am , I looked for the lowest fare available. I could not find an affordable ticket price due to the holidays. I searched many airlines directly without success and finally decided to employ the use of multiple search engines like Kayack , Trivago , Priceline , CheapOAirlines , Spirit , etc. I finally found that United Airlines offered the most economic fare for a basic economy seat. I purchased my ticket but later was unable to obtain a Boarding Pass due to the fact I travel without luggage , only my lap top brief case containing my electronic equipment. I arrived at O'Hare airport ( Chicago ) at 11:30 pm on 30Dec19 for my 6:15 a. m. Flight on 31 Dec 19. No way I was waking up at 3:00 am for a 6:15 am flight. Easier to just arrive earlier I thought and grab a seat at my gate. WRONG ! The airport was shut down at 11.30 pm and did not open up until 3:15 a. m. No Agents on site , no TSA on site , no POleece on site , nada , zilch , nadie. Even the Boarding Pass Kiosk were out of service until regular business hours resumed. That was at 3:15 a. m. Finally , at 3:15 the airport comes alive with airline agents suddenly appearing simultaneously along with TSA and a Police Officer. I breeze through security and wait at my gate for my flight. Did I mention it was cold outside ? Well the inside of the airport was no better. It was drafty and somewhat cold inside. At my gate it was even colder as I was positioned between the open door leading to our awaiting aircraft and an employee entrance constantly being opened by employees coming into the building from outside and letting the cold air inside with them. Finally I'm on board and arrive at my seat. It had to be the tiniest seat ever placed on an aircraft. Wow , basic economy seat on United is really small. Did I mention that I'm tall ? Well , no leg room for me. The most difficult 3 hour journey ever ! But I survived. Lesson learned ? Don't fly United unless the seat is upgraded to business or first class. I frequently fly Spirit ( economy ) and have plenty of room for a comfortable flight but not with United. Yeah , no more CheapO Seats on United ... But at least I finally arrived at my winter home and will be warm and comfy during the winter months. Yeaaaa. read more

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Some of the domestic flight planes are a little older but there haven't been any major issues. Service has been fine and the food has been really good for the transatlantic flights. They've been really timely with all of my recent flights and I'm very happy about them serving the stroop waffles - I know, I'm easy to please. I do like their hot meal selection and they have quite an assortment of wine and beer. This last flight out to DC, I was stuck in a middle seat (I was probably in Group 8 for boarding), we were about to take off and the flight attendant comes up to me and offers an aisle seat, out of the blue so I said, yes please!!! I really don't know why I got that option - but it's stuff like that, that makes this a 4 star review. We've also been arriving early for every flight, it's just unbelievable. read more

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United feels like a shoddy airline. I got a barrage of texts (about 10), informing me that my Seattle flight was delayed, then saying it's not, then saying it will be at this gate, then another gate. I showed up at the last-assigned gate, and this photo I'm posting is what I saw (photo taken 30 minutes before our scheduled boarding time to Seattle, mind you). Boarding time slipped and they've told us that we're boarding at a different gate. So I am part of a tide of humanity walking over to a different gate. Still waiting to board the flight as I type this. Fly Alaska or Delta. read more

United Airlines - Airlines Near Me - Chicago, Illinois

Listing everything wrong with United would take a book. Worse, United makes zero attempt to fix any of its deficiencies, otherwise customers wouldn't keep complaining about the same things over and over. I'll add just a few issues here: (1) Phone system demands that you speak to it, despite that it can't understand what you tell it. It tortures you by repeatedly demanding you try again. It comes with all of the standard problems with voice bots, such as interpreting background noise or coughing or someone talking to you as your voice input, which it then complains it doesn't understand, which is why customers hate voice bots, which is why United will continue to use them. (2) God help you if you lose or forget the answers to your security questions, because the system might not send you the reset email message. I get the annoying marketing email from United to the same address, but the reset message? No. And I don't have a spam folder or firewall or any other blocks. (3) Plastic utensils with meals. ANA provides real metal. Yet their website is proud to brag about United's supposed commitment to sustainability. read more

United Airlines in Chicago O'Hare Airport is one of my least favorite airport locations. It's not terrible but it's just not Great. It's an old airport. Put on a positive note United has upgraded the seating in the boarding areas in the C concourse. read more

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06/14/19 - This was a long awaited trip to see my niece graduate from San Luis Obisbo and in the process have a mini family reunion. The plan was to fly into SFO and meet my brother from Berkley and my sister (who flew in from Vernon Hills w/one of her sons and her daughter that just graduated from Mizzou last month. We planned to spend a little time before making the trek south in the Bay Area. I deliberately booked an early flight (6:45 to maximize the time we had. This turned out to be a nightmare. After we left the gate and were sitting in the staging area waiting to taxi and takeoff we were informed that there were mechanical issues with the plane and we would be returning to the gate. What started out as a couple of hours has turned into an all day event. They are now estimating 12:15pm departure (unless that changes (again). What started at Gate 19 as a 8:20am changed to 9:00am, then 9:20am, then 10:00am. They then told us the plane would be departing from Gate 9 @ 12:15pm (at least I'm getting some of my steps in). Let's see how many times it changes from here? So instead of arriving in SFO @ 9:15am it will be around 3pm. It better be soon as I am getting antsy. We had events planned for today (that I won't be able to go to) & a dinner tonight w/cousins from da udder side of the family and 2 sisters that we were just made aware of 2 weeks ago (second cousins). I'm looking forward to meeting them tonight. read more

Worst flying experience ever. Everybody I've talked to has been trying to get a flight for 24 hours and they keep switching Gates every 30 minutes switching from side to side. So I'm not going to make it home or to work tomorrow they cancelled half the flights. Everybody I talk to is been desperate to get on a flight they keep bumping off for five flights. You stand in line to try to ask him a question and the staff is very unfriendly and unhelpful they won't give me any information. We travel a lot and this is really the worst situation we've ever been in travel-wise. Even though they canceled all those flights they didn't put anybody up in a hotel. They claim because of severe weather but this is August ... how severe could the weather be for 2 days. This is just been awful. So many international people who struggled to speak English and figure out ... they changed gates 6 times ... back and forth. I am angry. read more

United Airlines - Airlines Near Me - Chicago, Illinois

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No seating while waiting for my plane. Can't hear the overhead intercom. I paid $400 a ticket. Give me a damn place to sit in the lobby and give me more room in my seat read more

Horribe experience with United Airlines!!! Scheduled Itinerary: LAX to HNL (Eco)then from HNL to NRT (Prem Eco) Changed Itinerary: LAX to ORD (Eco) then from ORD to HND (Eco) United canceled first leg of flight out of LAX due to mechanical issues which caused a missed connection. Rebooked us the NEXT day on a flight to ORD then onto HND but NOT IN THE CLASS THAT WAS PAID FOR. That was a long 13+ hour flight in a lower class of service. The delay caused a domino effect: Missed domestic flight in Japan, missed paid attraction at destination, and over $100USD in calls to Japan to notify hotels and rebook domestic flight in Japan. I requested to be compensated for 1) the difference in airfare in a different class of service from ORD to HND (unknown amount) and 2) the difference in rebooking domestic airfare in Japan AFTER receiving a small refund for the original airfare (in total over $1400 USD). All-in-all, the overall compensation package would have been over $2500 USD for four travelers. Here is United's reply: "Hello, We're very sorry your departure was delayed out of Los Angeles, CA, US (LAX) due to a mechanical issue. We recognize this had substantial impact on your travel plans. At United, we pride ourselves on creating positive, seamless travel experiences, and this time we missed the mark. Please accept our offer below as an apology for the inconvenience. Thank you for choosing United. We're working hard to be your airline of choice and welcome the opportunity to provide you with a better travel experience soon. Sincerely, Bryan Stoller Vice President, Customer Care United Airlines $125 E-Certificate: Electronic Travel Certificates are valid for travel worldwide on flights operated by United® or United Express®. The value expires one year from the date of issue. View terms and conditions Email Address: *" $125 in travel credit???? ABSOLUTELY RIDICULOUS AND REPULSIVE!!!! Looks like they "missed the mark" again...this time with complete lack of understanding, empathy, and humanity!!!! I sincerely hope the readers of this post do not go through the same experience as my family had undergone. I'm sure there were plenty more travelers out there who experienced the same situation as we were not the only ones who had the same itinerary on that fateful day. I will be telling anyone who is willing to listen about United's bad faith effort in reconciling their mistakes. Keep your measly $125 United!!!! Not going to need flight credit when you're not going to be flying with them ever again. read more

our flight to new york got delayed 4 times then cancelled. we were there 8 am - 6 pm. got put on the flight a day later. that flight was also delayed twice. now on the way back to chicago we got delayed again. back at the airport in chicago and we are stuck on the plane with no air conditioning and 2 crying babies. we have been sitting on the run way for an hour and 16 minutes ( and counting) very unprofessional and i'm very disappointed considering the price we payed for these tickets. i do NOT recommend. 0/10 read more

Soquary from Concourse C27 United Air flt 2170 was awesome! She provided excellent service while we requested a standby to this 3-hr earlier from flight I had, which allowed us to get home to our sweet puppy Tucker 3 hours earlier (vice midnight)! Thank you United for having an awesome representative! She puts a good face to your organization! I definitely will consider UA more often read more

I've never posted on Yelp but decided to after a great customer service experience. Talked with a guy named Rico at UA. He really helped me out and was a complete pro. That man deserves a promotion! read more

Here's the latest. Get ready those of you who pay for "Economy Plus" they have started boarding by row, starting at the rear of the plane. Yes, that makes sense, and should speed up the process ~ doesn't work AND by the time they got to row 20 ALL overhead bin space was gone. Yes ~ your carry-on luggage ~ if you pay for "Economy Plus" gets checked. If first class can board, why can't those who pay more also board and then the rest starting from the back? Fortunately, my carry-on did make it off the plane at my destination, but why do people bring soooooooooooooo much s#*t on planes? They know it is shared space and just being selfish. Back to being packed in like sardines. Also, you deplane by row starting at the front. When asked to stay seated until your row is called it would be very helpful if people would comply ~ you know they don't. read more

With the horror of flying these day United has managed to keep me happy. There planes are generally on time, the attendants are very nice and professional. I like their plane seats, they seem to be a little larger than some other airlines. They also have good snacks. read more