United, you are testing my patience. As Chicago's "hometown airline," I feel a sort of duty to turn to you first for my air travel needs. I'll even pay a little bit more to fly you, since I want you to survive - no one will deny that you are an invaluable component of the Chicago economy. Over the years, I've gotten increasingly frustrated with you - although I'll admit that much of that frustration is with the airline industry as a whole, not just you. To wit, I've endured countless delays - for no explicable reason, lost baggage, and canceled flights because I just wanted to love you. But now, I'm doubting whether I can patronize you in the future. Several days ago, I flew to Denver for a conference. My flight out of O'Hare was delayed by almost two hours - for reasons unknown. You managed to overbook the flight by SIXTY PEOPLE, and people were understandably unhappy. I had to change my return flight to a change in plans - no problem, I'll just take care of it online. Not so fast. You're forcing me to call reservations to confirm the ticket exchange. Now I'm speaking to someone in Mumbai whose command of the language is extremely limited (I say this with the highest respect to the good and industrious Indian people). It takes FORTY MINUTES to process a rather simple exchange, something that I should have been able to do in thirty seconds online, with about ten of those minutes spent spelling, respelling, and re-re-spelling my e-mail address (which you got wrong anyway, since I never received my flight confirmation). Lo and behold, roughly an hour after going through this agonizing process, my flight got canceled. Lovely. The point I'm trying to make is, you have to get your act together, or you are going to find yourself in bankruptcy again. read more

I've always had a terrible experience with United. Their customer service is rude and our experience in the plane hasn't been any better. Choose any other airline and you'll be happier. read more

I like United over many of the others for the basics. They pre-assign seats, allow carry-on's, always serve a drink/snack. They've never lost my luggage, and have even held planes for a few minutes if connections are late. I couldn't ask for anything more in an airline. I love them for the extras. Their clubs are great, their business class is really nice, and Polaris lounges are over the top. They really know how to treat their frequent fliers. I purposely fly through Chicago just to enjoy their extras. Rich read more

Mechanical, then a delay...Still haven't made it where I'm going. Not happy! I posted the above during my 8 1/2 hour involuntary layover at ORD. Usually I have fairly good luck with travel, and if I do get rebooked, it's with minimum pain. This was a TRIP FROM HELL. It started with a two-hour mechanical delay at SEA, then the flight was cancelled. I was rebooked thru ORD, with a five-hour layover before my new connection to MEM, my destination. I get to ORD, head immediately to UAL Customer Service, and ask if there are any sooner connections. Nope. Other airlines? Nope. So I explain--I'm losing a whole work day here. I need a workspace and some food. Can I get into the Red Carpet Club for my layover? Nope. Here's $20 in food vouchers, good luck. To add more misery, the five-hour layover stretched to 8 1/2 hours due to a mechanical issue with the aircraft on the connection flight. Total travel time: Originally as scheduled, 6 hours. As actually experienced: 21 1/2 hours. I arrived at my hotel in MEM at 3:00 am the next day. Not happy. I've emailed UAL, and not heard back yet. read more

Ahhh ..everyone likes to come here to complain ..blah blah and blah. United rocks. Sorry if you don't know how to travel, and sorry if you cannot accept tat toy are but one of millions traveling on any given day. I love you united. .. xoxo read more

I give this airline zero stars. No obvious reasons for all the delays. No weather issues, just flights delayed for no obvious reason. This flight wasn't my choice and I usually fly delta and can count on one hand problems I had in 8 years. Never on United again. read more

Simply horrible.... Going forward....employees should do their job and check the plane if faulty before loading the plane...had to transfer to another gate....very annoyed..... read more

Ok, the chances are really good that I will update this review somewhere down the line and spew such vitriol that you, dear readers, will wonder why I ever, ever awarded UA five stars on this occasion. That said, this review is based on my latest experience. This may be a golden age to take advantage of the airlines' collective pain. With routes being cut left and right, it seems a lot of flights are and will be massively overbooked. "We are looking for volunteers . . . ." will be music to your ears if you have any "flexibility in your travel plans." Such was the case on a recent return trip from ORD to SFO. The swag: 1. A free flight voucher. And this isn't of limited dollar value--no $100, $200--this is a free ticket for any flight in the continental states or to Mexico. 2. Because it was the last flight out for the night, UA set me up at the Holiday Inn. Ok, it's not the Four Seasons, but it was free and I was only there for about eight hours. 3. An upgrade to business class for the return flight. This seemed nice enough. I was actually going to hold out for Economy Plus! I've never flown "business class," which I'm guessing is some demi-heaven between first class and coach. Business class booking allows you to check bags at the designated counter, which had no line when I arrived. And you get to pass through an expedited security line, at least at ORD. Not bad. Well, I still haven't flown business class, because UA upgraded me to first class when I got to the gate. Sweeeeet. Now's the time to take advantage, peeps! Set aside an extra day for travel, get to the gate early, and let them know how flexible you are! read more

The team was nice and helpful the plane is clean and they gave us a blanket. I tried to sign up using their app and it did not work properly and refuses to allow me to set up an account because I did not know the last 4 of my zip code. My zip code is 21093 and it would not accept it. Frustrating because they ask you to fill out an extensive application and to have a glitch like this is not good. Another negative is that when you opt out of their spam and have to go back to correct a zip code mistake??? They do not save your selection about not receiving spam so you will now get it???? read more

United Airlines - No leg room - Airlines Near Me - Chicago, Illinois

I'd rather take a stagecoach than ever fly this airline again. I've had United lose my bags, leave them out in the rain, send them to the wrong city, and send them home at the wrong time. What's worse than the incompetence, however, is the hostility and adversarial nature they take with their customers. Accidents happen, bags get lost, etc ... but never has anyone been so unhelpful and adversarial when it comes to getting those bags back in their owners hands as I've seen a United representative be. Just amazing. On a recent trip to and from Yuma, we tried to move to an earlier flight, which was practically empty. We were told on the phone that it would be a free transfer if we did it at the airport - we took that as true and went to the airport only to have them tell us there was no way to avoid the fee. That's all well and good - I've been told 'no' before, but the attitude and hostility we received with the answer from both the first representative we dealt with, and his manager, was pretty outrageous. The phrase I heard from them, and which I heard a lot from United folks that day was "I don't know why they told you that." I think it's printed on the employee handbook. After agreeing to pay the fee, they then began to nickle and dime us on our luggage, tried to book all our bags under one name to pump up the fees, etc... amazing. We asked, twice, if our bags would arrive home with us on the same flight as we were being moved to - and were reassured every time that they would be. As you can guess, our bags did not arrive. In SFO the manager at the baggage area basically said we couldn't have them delivered either because the folks in Yuma hadn't put them on the same flight as us, and so we should have known they wouldn't arrive with us. That's funny, because we asked TWICE if they would and were told yes. "I don't know why they told you that." Very helpful. When I asked who I could call or write to complain, the manager quickly produced a business card that takes you to an online survey where your answers are limited to a multiple choice quiz. Nice customer service there, United. Oddly enough, the only person who lifted a finger to help us was the gentleman in India at the call center. He was able to get our bags delivered with no trouble at all and didn't understand why the manager at SFO seemed to think it was "impossible." I'm shredding my United Miles credit card because I need United Miles like I need another hole in my head. Never flying with them again. read more

This review is on behalf of my girlfriend. She was forced to sit on the tarmac at BWI waiting 2.5 hours to take off. During this time there were numerous fake "updates" about how it would be any moment now. 2.5 hours, folks. Not fun. (There was also one of those hacking/coughing/sick people sitting behind her spewing germs.) Back in Chicago, I was poised to pick her up, but of course United's useless web site claimed the flight was "early"! This fakery continued until the flight was halfway to Chicago, but even then, third-party sites like flightstats.com and flightview.com had more up-to-date information. Anyway. I have had decent experiences with United in the past, but until they redeem themselves, there are stuck at 1 star. read more

United needs to get its things together. I have used United twice and first time shame on you second time shame on me. Every single flight I have ever had with United had either been delayed or canceled. They overbook their flights and hope for the best. So delayed and canceled flights is one thing. But on a recent trip I actually thought that we were having trouble with the plane during take off when it decreased rapidly so much so that the entire plane screamed so I know that it just wasn't me that knew that the take off was umm wired/ bad. But here is the kicker instead of the flight crew being supportive to scared parties or even just being nice to them, I over heard one say to the fact god it's just a little turbulence. Like every single passenger was completely stupid for being so scared. But their crew seem to have this demeanor on every flight I take. Maybe United is over working them. Then they make you pay for checking luggage so you don't want to pay to check your luggage then carry on but oh yeah they yell at you for having too much carry on luggage even if you just have one bag because they won't have room on the plane for all the carry on luggage. Well United if you don't want everyone carrying on a bag, bring down your check in bag fees. You caused your own problems. So now I just say no to United. read more

At least It is not the first bad review. Service with no smiles. They changed a gate 15 minutes before boarding. I wasn't aware. I boarded but ticket scanner rejected me. The secretary said this is going to a different city. "Please step aside" with scrimmage. Ignored. No help offered to get me to the right gate. When I finally get to my business seat, the stewardess snatch my coat as if grabbing a dirty laundry with inconvenience. I asked for a soft drink. The guy in front of me got the entire can, and I got a small iced soda. I am still thirsty when he took the cup, and I asked if he could give me another one after the plane take off. He look at me like I am stupid. He said of course it is a full service flight. Sometimes employees need to understand that dissatisfied customers leads to less business and that leads to unemployment. read more

Over the last 8 years I have accrued over 750,000 miles on United Airlines. I have the 'Select' credit card. Historically, I have earned over 10,000 miles a month on average. There have been many less than stellar experiences with the dearth of customer service that this airline exudes, but something about today became too much to absorb. Charging me $50 for a standby flight that I did not make, and refusing to refund the money made me realize that it does not matter how many miles I earn each month; I will never be a priority to this company. I am a consultant, so I would not say that I am an infrequent traveler. I understand the obstacles that prevent United from carrying out flawless operations. However, the obstacle preventing this company from providing (even the slightest bit of) customer service is self-imposed. They simply choose to treat loyal customers poorly. I cannot control having to travel, but I can make sure that United (congrats Continental as you are free of my money too) will not be receiving my business. I will end it like this TED: I hope all the bad things in the world happen to you and only you. read more

United fails again. Despite the renewed dedication to customer service, my wife and I were treated rather poorly at the terminal F United club and by the gate crew. American remains the last good choice for a top quality airline at O'Hare. United = spirit, save yourselves! Still poor. read more

Seems like United flights get worse and worse every month. More delays of 4,5, 6 hours much of the time sitting in a hot plane in the runway. read more

I had a delay and layover with United Air in Chicago today. Conflicting information had customers confused and asking questions. I have never witnessed customers being treated so poorly in my life. The lady at the boarding station for a flight going to Dayton was screaming at people who just wanted clarification or help. She became angry that a man did not speak English. You work at an airport for goodness sakes. Of course there will be people who don't speak English. In the 3 interactions I witnessed, not one customer was being rude or belligerent. However, the United Air lady was. If I again have to choose a flight with a layover I will not only avoid Chicago, but United Air as well. Your employees represent your company. If you think people should get treated like that because they are confused, then shame on you! read more

I will not ever forget the great Service I received from United Airlines! When they say fly United the friendly Sky, they aren't kidding! The unbelievable help I received from the beginning of my flight to the end was just the most pleasant experience! I love you United Airlines your employees are the best!! I cannot say enough! read more

I'd give United less than one star if I could. Worst customer assistance I've ever seen. I've had over 5 canceled flights with them and no help with a hotel stay or even airport food vouchers. read more

The absolute worst. They have no concern for customers. We were flying standby, made the flight, were handed boarding passes, and then an employee TOOK THEM OUT OF OUR HANDS before we could board the plane to give to someone who showed up late. I thought there was a time you had to check in by...? On the way home, we were told there was only one seat left and we should give up our standby spot in line if our group wanted to be on the same flight. Right after we gave up our spots...6 people were let on from the standby list!!!! 2 of those spots should have been ours. And after we didn't make that flight, he somehow ended up canceling our confirmed seats. So frustrating and an overall terrible customer service experience. He could have at least pretended to be sorry. Won't be flying United again. read more

My airline. My Frequent Flyer program. I like me some miles. Overall...................I like these guys (and gals and ??) read more

We left a wallet on the plane and we have not gotten it back. It caused a lot of trouble for us because our bank was terrible and didn't allow us access to our money without cards, which were in the wallet. Funny thing...the lost and found items on United Airways are sent to a warehouse in Houston, TX. There, they sort through the crap and determine, based on the online forms, what claims people have to things. Needless to say we're still waiting on the wallet, but we've had to cancel our cards and have had a lot of drama. Also, we arrive at our destinations in a decent time, but three times now we've had ridiculous delays and the pilots aren't very nice. The seats are crazy small and don't allow for much personal room. The attendants are crappy too and don't care much for the overall comfort of their people. Sucks my husband has miles/status with them...wish he didn't. read more

They charge me 30 dollars.for carry onsmall bag I saw biggest carry bag by passengers.

I have waited a few weeks to write this review. I wanted to be able to take a calm approach to what I say. We flew from Austin to Albany in July in order to spend a week in Cooperstown, NY, We made this flight last year with no trouble. We actually enjoyed our flights with United, so I booked with them again. Our flight out to Albany was fine. Our flight home however was anything but fine. We arrived at the Albany airport at 9:30 for a 10:40 flight. We checked our bags, made it through security, and arrived at the gate only to find our flight was delayed by an hour. There was NO ONE from UA anywhere near our gate to assist us. When someone finally showed up she told us that she couldn't help us with our connecting flight info and that we would have to call the 800 number listed inside our ticket sleeve. I didn't get a ticket sleeve. She couldn't help me. At one point she said that she would help someone if they brought her lunch. Seriously???? We finally boarded the plane 1.5 hours late, were seated, and then the captain de-boarded the plane because of a flat tire. They had to fly a tire and a mechanic from Dulles airport to Albany to fix the plane. We left Albany around 2 pm. We arrived at Dulles, having already missed our connecting flight, only to find that the next flight back to Austin was also DELAYED. We sat and sat and sat in Dulles waiting. FINALLY boarded the plane, only to be told by this captain that they shouldn't have boarded the plane, and that we would all have to get off as there was an issue with the break system and they needed to take a test flight. SERIOUSLY????? Well, two freakin hours later we were still sitting in the Dulles airport. We saw three different ticket agents come and go. One of them was trying to arrange for a replacement and the man she spoke with on the radio screamed at her that there were no passengers waiting at our gate to fly to Austin 'cause our plane took off already. What am I, invisible??? We finally boarded a new plane, and flew to Austin. We landed only to find that there were no gates available and we had to wait on the tar mat for 20 minutes for them to move a freakin plane for us to de-board. The only reason the one star is justified is that none of our luggage was lost. Never, never again will we fly United. read more

I got to O'hare asscrack-early to fly out to Fargo, ND for a car show back in September. I had to be there on time as I was being paid to advertise logos and crud. Well, it was a little rainy, so my flight was cancelled... except no one told me that. I found out because I went to check in and no one could figure out how I could have a ticket for a non-existant flight. Well my ride left and I'd already waited in line (just to find out that my flight was cancelled) for over an hour. So I talked to the woman about getting at least my cab paid for or something and she said she couldn't do that. She offered me a stay at a hotel for the night but she couldnt' offer me cab fare. I live in Chicago! Why would I need a hotel for the night?! I need to get home! Or if I took the hotel voucher, I'd need transportation there too. Come on, really? So the flight was rebooked for the next day at 3:00pm. Ok that's 2 days into my trip. So I lost airfare because since I didn't make it to the gig to make money for the parts co, they wouldn't pay for my flight either like they were going to. I can't really blame them, but United should've had to take the hit for this somehow. They didn't. I told her that 3:00pm was just unacceptable and she told me if I got to the airport by 6am, they MIGHT be able to get me onto a flight stand-by. I didn't make it onto the first flight, but I did fly out at 11 on the second flight. Oddly enough, it was snowing this day, but the flight still went out. I never understood why they can't just tell us exactly WHY flights are cancelled. I might be more apt to be understanding of the cancellation if you tell me it was a blizzard in Utah and the pilot couldn't make it in or what have you. I don't care, just tell me the truth. When I walk up to the counter to check in, don't stand there mouthing off to your equally rude co-workers about last night's "kickin' party". HELP me. Don't make me stand there staring at you uncomfortably and then say, "WHAT?" like its' my fault that you are standing in front of a computer that has the answers I need. And then when you know the answers, tell me them. Please? read more

I know most airlines have their "issues" and as someone who used to fly every other week, I've experienced many of them first hand. But, I have little patience for airlines that just do dumb things without regard for their customers' needs! United is one of those companies. My dearest flew in for the long weekend. Had a scheduled flight out at 4:30 p.m. At about 10 a.m., went online to check in. Only to find that the flight had been cancelled!? And,in spite of being a "premium, I've flown a million miles" member, he wasn't notified. Nor was he put on the next flight. He was actually "bumped" to the last flight out at almost 10 p.m.!? A full six hours later?! No email was sent. No phone call. Nothing! Why do we bother to provide that information if it is not going to be used? Further, why bother being loyal to a specific airlines if the accrued mileage doesn't get you any consideration!? While I enjoyed the extended visit, it wrecked havoc on his schedule...granted a notice would probably not have made the difference, re: him gettimg home. But, it is the principle of the matter. read more

This is my third flight this month so I have been through the mill and ground up. I am giving five stars because even with all the problems, flights cancelled right out from under me and horrible lines I got to where I had to go. That is the goal in my mind even if it is 6 below zero. SO my hat is off to the people of United who went above and beyond this month to get me where I needed to go. Those employees who refused to help, walked away while people sat crying and gave up I say this work is not for you. Many of your colleagues saw the same things and found unbelievable ways to help people and when they could not (as in my case) they still kept trying. The 800 number (when they picked up) was a godsend when the lines were long and the automatic boarding passes were not working. Somehow they could get the kiosks to issue a boarding pass through their network when I could not do it myself. Sadly, I missed a flight even though I was at the airport 90 minutes before the flight took off. The kiosks would not work, the check in online would not work and I was relegated to a line that would not move. Even the customer service rep said she could not get me through because only the ticket agents could help me. Managers did not plan for this kind of weather and put enormous pressure on both customers and employees. 90% of the time I get my tickets online, check in online, use my cell phone to board and never have to see any United employees until I board the plane. Well this month broke all the rules and none of that was possible. Those managers who were not prepared shame on you for having too few agents and too few solutions. And to the employees who worked so darn hard to make up for poor emergency planning I salute you and thank you. You are why I fly United. read more

Terrible service, never on time, rude employees, cramped seats. https://m.facebook.com/BobInSlo?ref=bookmark#!/story.php?story_fbid=753074088063469&id=199504650087085&refid=17&ref=bookmark&_ft_&__tn__=%2As read more

What can I say... airlines are screwing people left and right. They love it. But it should be others and not me! It's time to talk about my latest Airlines screw. It's United. Yup! You have guessed it right. It started out as the usual story actually... United flight has mechanical problem and cancelled after 2 hours of waiting. My connection was gone in Denver. The agent booked me on American Airlines as the "only" choice that day. The problem is not that. It's a normal day for them. The problem was the discovery of their poor policy gearing to screw fliers. I'm a Premier member. I can check 2 bags for free. But American Airlines does not honor the status because it is not a member of Star Alliance. I was on a return trip and I was already at the airport when the inconvenience started. I was stuck between heaven and earth. Guess I could either threw away my luggages or paid the fees on the spot. So I had to pay for my checked bags, $60 to American Airlines after I transfered my luggages there. American Airlines would not waive the fee since there was no reciprocity between them. I did call United agent on the national service desk immediately. The agent sympathized and directed me to the refund link online. After I've submitted my refund request 2 weeks later, I received an email informing me to contact American Airlines for the refund. Of course, American Airlines agent declined to refund when I called. So I've made another call to United and finally I spoke with a supervisor Dawn. She could not give me the refund. She wouldn't do the same if AA premier member presented her with the same problem. But she encouraged me to contact AA airlines again and speak with a supervisor next time. At this stage, I felt like a yo-yo. I was bouncing back and forth between 2 smiling devils. That's the latest tricks. Stabbed me with a smile. Did it make me feel any better... Mmmmm.... let me think! NOT. So fliers, if you work hard to get your Primier status or better, don't expect much courtesy or quality service above the non-Premier people. read more

I've had bad luck with United in the past. After one especially bad experience where they treated me and every other passenger very very poorly I vowed to stay away. Those women are so mean! But last month my AA flight from Oklahoma City to Chicago was cancelled so they put me on the next flight and that was cancelled and this scenario kept repeating until there were no more AA flights to cancel so they put me on a United flight that was not cancelled. All of us faithful American Airline customers were asking ourselves, why can United fly into Chicago when American can not. We were baffled, but happy to finally be going home. Grateful, actually. read more

"Come Fly with Us", "Let's Fly together" and "Fly the Friendly Skies" are all slogans that United has used. I have been a loyal customer of United for quite a while and I must say that since the merger with Continental I am seeing signs that it might be time to move my loyalty to a different airline. I don't want to repeat what everyone else has already mentioned because they are all true but I will focus on the most recent change that has me confused; the "New United Website". For the life of me I cannot think of what reason the management of United had for scrapping the old United website in favor of the more "Continentalized" website that is United.com? It is terrible. It has a GUI that looks to have been designed back in the 90's when no one was actually booking flights online. It's not functional and it it not designed well. It looks terrible but luckily it's even harder to navigate. I would have loved to been involved with the team that was in charge of this rollout because someone should be fired. The new website should have been as good or better than the old one and instead it does nothing well. Huge step backward. Very disappointed. read more

On my most recent stopover at ORD, more than a quarter (!) of United flights were delayed because of late arrival of the aircraft - without any instance of bad weather or anything like that. It seems to me that United systematically runs a schedule that cannot work given the number of aircraft it has. The only regulatory solution that would work would be to introduce automatic compensation payments to passengers of delayed flights, staggered by the duration of the delay. (In addition to that, they systematically overbook - but their compensations for passengers who are willing to get on a later flight are generous enough to let me forget about it.) But trust me, such automatic compensation payments to passengers of delayed flights won't happen in a country whose politics are dominated by big money. With Obama the chances that something like this will happen are 20%, with the Tea Party (which receives most of its money from the super-rich, which is why it promotes policies that benefit the super-rich) they'd be 1% (if at all). However, apart from this consistent failure of creating a feasible schedule, United is an OK airline. Not as good as the Asian, Canadian, European ones, but still OK. Therefore, three out of five stars. And a P.S. to John S. who doesn't care about mediocre airline food: other airlines show that excellent food can be served on board an airplane. Why settle for less? read more

The worst Airline to fly. Just heard on the Newsweek last night, The 3 worst Airline to fly in North America are American, United,& Southwest. Sure enough my flight is United and I've already had to change departure gate 2 times in less than an hour and my flight is delayed. Chicago to San Diego. They just can't get their $/!# together. "Fly United you get there when we say you get there" Next Stop Mamby Pamby Land tickets on sale... As I am posting my review with United. They just announce another delay. Geez... This Airline is going down the tube. They have way too many delays. Please read all yelp reviews everyone comments are very similar. If all flights are cluster mess, I wonder if they are safe to fly. Just a thought. This is a mess !!!! 08/29/2014 This is funny. The reason of the 2nd delay is because the cleaning crew is still cleaning the plane. At least they are consistent, If you delay a flight mind as well delay everything. At least if the CEO is late to any meetings he has a legitimate excuse "His Flight Was Delayed" or if he is on time he must have flew Alaska Airlines hahaha... read more

If you can stay away from this guys, they really can care less about your comfort or property. They lost my bag 3 months ago. They told to summit a claims form because they though my bag was lost for good. After seing and showing them with detailed receipts everything i had in, my bag magically appeared, and a bunch of my items are missing. Now iam told to summit another claim form and wait 8-12 weeks. read more

My headphones were lost and they make u pay for the lost claim. Worst flight ever never flying this airline again.

Our incident in Chicago was the second disastrous experience we've had with United Airlines. The first being a cancelled flight from SYD to JFK. The second, ORD to SFO. Both were due to mechanical issues by the airline. My friends and I were due to fly out of Chicago ORD to SFO one evening. If I hadn't asked the gate attendant if we were at the right gate we wouldn't have known our flight was actually cancelled. We then spent 1 1/2 hours in queue only to be told what we knew and dreaded - that our flight was cancelled and we could only fly out the following afternoon. Furthermore, the United employee we dealt with was condescending and rude, ultimately throwing our boarding passes back at us because she didn't want to deal with our frustrations. We waited for her supervisor to give us another excuse before he assigned a more helpful ticketing agent to help us rebook our flights. It's safe to say Jill was the only helpful person out of the entire staff at United ORD to give us a break. I thought this airline opted to put their funds towards the maintenance of their planes at the expense of having older style interiors and lack of in-flight entertainment? To have not one - but two of our four flights cancelled because of "mechanical issues" makes you doubt where your money is actually going towards! Due to the stress United Airlines has caused, we were only able to see a glimpse of San Francisco, and instead of seeing it for two days, we had to see it in one. If you don't want to risk being in the same situation, I strongly suggest paying the extra money and fly with a different airlines. No amount of money can compensate for time lost... especially if you're on a strict timeline. read more

Lost my baggage, charged for wifi that didn't even work. Useless, worthless piece of shit airline.

The absolute worst airline in the world. The gate agent in St. Louis tries to antagonize me in to a fight during boarding. She can't do her job properly and so she lashes out at passengers! Even her supervisor was there and witnessed this. It's unbelievable. I know STL is a third world country but why can't they hire competent costumer service reps. I fly United all the time and almost always there is a problem. read more

What a nightmare! I booked a flight in 2020 that was cancelled due to COVID concerns. I was issued an airline credit of $253.10. I have spent no less than 6 hours being transferred, abused, hung up on, and ultimately told they could not find the credit (I have all of the flight information, and they found the flight and could verify that it had indeed been cancelled). This should not be that difficult. The incompetence is astonishing. read more

When is something going to be done about the what deceptive charges associated with flying these days? You pay extra for bags, carry ons, wifi, air...weren't the bag charges started when gas was nearing $5 a gallon? Well it isn't any more!!! And yet the add ons continue. And then there's the fine print! "Well you paid to move to the front of the plane so you could carry on your bag, but you won't get a bin because you are still in the last boarding group. Didn't you see that you only move boarding groups if you choose a WINDOW.". Really? Then how about a refund of my $112?? The airlines have free reign to do as they please... read more