I had an incredibly disappointing experience with United Airlines, specifically with one of their contractors, Vanessa, who was a poor representative of the company. My wife, toddler, and I arrived at the United Airlines counter at 1:33 PM for our 2:20 PM flight (well within the 45-minute mandatory check-in window). However, there were no United representatives present at the counter when we arrived. A few minutes later, Vanessa showed up wearing her cool shades, casually walked to her computer, and stood there without acknowledging us. When Vanessa finally called us to the counter, she asked why we were there. I explained that we needed to check in our luggage for our flight. Vanessa then informed me that I was "minutes" late, stating United's policy required check-in 45 minutes before departure. When I told her we were at the counter by 1:33 PM, she dismissed this entirely and said it didn't matter whether I was on time or not. She flatly told me my only option was to reschedule and emphasized that she was busy. I asked for her name so I could file a complaint, but she refused to provide it and wasn't wearing a visible name badge. After calling United Airlines, I was informed that employees are required to provide their names but that there was nothing else they could do to resolve the issue over the phone. Eventually, I spoke with the Airport Director, who identified her as Vanessa and mentioned that she had no direct supervisor for the day. In the end, I had to purchase a new ticket with Southwest Airlines, where their customer service (special thanks to Carlos) was excellent and understanding. I couldn't say the same for United's staff--Vanessa's behavior was not only unprofessional but entirely lacking in empathy. Instead of taking my first-class flight home with United, I had to go out of my way to deal with their incompetence and indifference. Vanessa is a poor representation of customer service, and this experience was enough to make me avoid flying United Airlines in the future. If you value good customer service, avoid Vanessa and United Airlines altogether. read more

United Airlines - Vanessa the disappointing United Rep - Airlines Near Me - Fresno, California

I chose United Airlines for work purposes. The bag drop attendant was really friendly. The airline attendants are just as friendly as Hawaiian. My only issue is that there's no charging stations on the plan. There's no wifi across the sea to Hawaii. Planes are always clean. I feel like I have plenty of room at my seat Please fix the charging stations. I need that read more

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I called United Airlines as soon as I opened my bag and saw that my $650 DRIVER was in two pieces. I called 7 days after I arrived home because I just put my clubs in the garage (I had been gone for 2 weeks). The person I spoke to talked with their supervisor and made an exception to allow my complaint. The supervisor is the one who gave me permission to file the claim and they created that FILE REFERENCE: FAT11471D on August 5, 2024. The baggage claim form had a maximum claim of $100 unless I provided a receipt. The form required a receipt. I went back to the store the next day to get a receipt because I paid cash. It took the owner a few days to find the original order and give me a receipt, he was in Florida and his store is in California near me. As soon as I got that receipt, I immediately finished the form and sent it in. Again, United Airlines company's supervisor approved this claim so it shouldn't have been an issue. I jumped through all the hoops on this issue that the United Damaged Baggage Report required and I expected United to honor their word. NOTE: When you sit in the airport both in the US and in Mexico and you see the United workers THROWING the bags like it's a competition, it's no wonder this happened in the first place. United Airlines response: Dear Patrick Hamilton, Thank you for your patience while we process your baggage claim. I apologize for all the inconvenience you have been subjected to by the issues you encountered with your luggage on your trip with us. Our liability for loss, delay or damage to bags and/or covered baggage contents, as part of domestic travel is detailed within our Contract of Carriage. It requires that the passenger notify us within (24) hours after arrival of the flight that the baggage was or was to be on. You did not make a report for the damaged items within the time allowed and as a result, we are unable to provide compensation for your damaged items. I realize that this isn't the response you were expecting, but hope you'll understand that our position was dictated by the circumstances in this instance. I apologize for this unpleasant experience. It was the exception, not the rule. I hope that you'll choose to fly on United again, so we'll have the chance to rebuild your trust in us. Regards, NAME WITHHELD out of respect United Airlines Claims Representative / Baggage Recovery Center My take on this is YES, I didn't check my bag right away (I didn't even know that was a thing) but United Airlines isn't owning up to the damage they caused. Really put a damper on an otherwise amazing vacation... read more

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We fly United pretty often and always have had a good experience. The flight attendants are always pleasant and the seats are comfortable. We upgraded to first class recently and it was an excellent experience, the flight attendant kept the ginger ale and whiskey flowing!! read more

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My experience after being held up at customer service because the counter agent had no clue how to do his job I missed my flight then once through security waiting standby I get called for a seat which I was bumped from for a vacation ticket I guess being a paid customer at a low silver level is worth less than an employee vacation ticket when they caused the delay counter agents could use a course in customer service and how not to be rude to customers. DESERVES ZERO STARS read more

Checked the plane for maintenance as we boarded told us to unboard due to maintenance issues. Had us delayed and waiting from 5:30 to 12:40. Missed our second flight and a whole day worth of a trip. Now we have to find another flight spend over 400 and no refund. Customer service was no help read more

Will never fly United ever again. Waited in line for 10 minutes to check my bag. When I got to the counter I was told I'm too late to check my bag by 3 minutes. Got to the check gate and my printed tickets wouldn't scan. Had to get new ones printed. Got past the check in and to the gate one minute before boarding ends. The girl saw me coming and went to close the boarding door right in front of me! I said wait I'm getting on and she told me I'm too late! BS. Had to get a later flight. Waited in line to check my bag and I was late by 2 minutes this time. No accepting made. Same person. So rescheduled a third flight. Will miss a whole day and my event. Thanks a lot Elaina. Not sure how you ever made supervisor. You must know someone. read more

i flew out of fresno the other day and as i was waiting in line i saw an older lady with colored contacts. i believe her name was katherine, being rude to the person was in front of me. When it was my turn i went up and was nice but she immediately was rude from the start and kept trying to talk over me. maybe if she doesn't like her job she should not be working there. read more

I have had some poor experiences with United in the past, but I had an exceptionally bad experience with United on my most recent flight. Envision this: two captains arrive late on their previous flight - by law, they should each have 10 hours of rest time before their next flight. However, since each arrived late, that 10 hours of rest time overlaps with the scheduled departures of their next flights. I can understand short-staffing issues and not being able to find replacement pilots for the flights, but what I cannot understand is why United did not determine those flights as being delayed/rescheduled for a later time AS SOON as they knew their pilots had arrived late...because my 6:40 AM flight ended up taking off after 11 AM, as well as another flight experiencing the same no-pilot issue! Talking to the United representative in the terminal was another headache, as both delayed flights were forced to form one single line to reschedule our connections. I was in line for over an hour, but I rescheduled a flight to Eugene that had been cancelled (due to weather, which is understandable) only to have my second flight cancelled too. But when I tried to talk to the United representative about my issue, she left the table before I could say anything. And then the United website went down. As the destination flight of my journey had been cancelled, there was no point in boarding my connecting flight. So I waited in line at the United front desk (I had exited the terminal) to try to explain that I had tried to cancel my connection, but the worker at the front desk told me to call United customer service, because she could do nothing. I am really appalled at how United throws its patrons around like ragdolls - I cannot even begin to explain how frustrating and disappointing traveling with United has been. Much of it has felt very "fend for yourself", and United overwhelmingly relies on technology (e.g., the United app) to keep things running smoothly, which isn't sustainable when the system is overloaded during busy times, such as the holidays. read more

I flew out of Fresno through United and was very pleased by the Customer service we received from Elizabeth. She was very friendly nice and made sure we were taken care of. read more

Arrived at airport a little late, but was told at kiosk there was a delay. At just that moment, received a text. Looking for flight crew. Next flight was going to miss connection. Person at kiosk said that my flight won't get me in now until much later and suggested waiting in line to talk to agent. Bummer! I'll wait. Spoke to an agent and was told she can't find any flights and wanted to give me a number. I told her I would like her help. Second agent said you need to call as they need to help others! Wow! Then had to deal with the agent on the phone which only compounded things. read more

I wish I could give zero stars. NEVER fly out of United from Fresno.....actually try to never fly United at all!!!! The customer service is the WORST I have ever experienced in my life. Pola Donner the service rep at the gate shit the door when we arrived and said "No you cannot get on" we told her you gave us 10 mins the flight doesn't leave until 6pm and she said "no". I asked for her supervisor about 20 times and she told us to our face "I'm not calling her" she refused then 6 mins after we got there she opened the door and said "see the door is closed" I told her it wouldn't have been if you would've opened it when we arrived here. She looked us up and down and said well you're not getting on. It is such a battle being a minority, here was this older white lady treating us like we were irrelevant , had we looked differently she would have opened that door. We walked to the other United reps at the front and they told us Pola does that to people all the time. They called the supervisor Elena and she told us she would not come talk to us for another hour. I could not believe the treatment on a full scale. I spoke to 5 different reps on the phone to get nowhere. I'm disgusted at the poor service. read more

Our carry on bags were involuntarily checked through to Heathrow where there have massive baggage problems. Hope our bags make. Relatives had to wait 6 days for their bags doing the same thing. read more

My bag was lost by United airlines. Every time I call I get the run around. The airlines puts bag tags but they don't tell you after so many days, they get rid of your tags. No wonder people can't get their luggage. My bag has been missing for 30 days. The people I talk to are hard to understand. It's a pathetic time to travel. Think twice when flying with United. read more

Baggage claim why because who knows where my sons baggage‍ we pay 60 bucks each way 120 bucks total to have our baggage lost and our time wasted read more

United Airlines - Waiting - Airlines Near Me - Fresno, California

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We wanted to let you know Rhea Fisher is an amazing flight attendant. She was animated and fun yet remained professional and made our flight via Fresno to Salt Lake City so enjoyable. She was so knowledgeable about airplanes we thought she was a pilot. The girl is smart She allayed my companions fear of flying by stating simple dynamics and demographics and loosening her up with some funny Airline jokes. She is definitely a keeper. read more

United Airlines - Airlines Near Me - Fresno, California

I'm at Fresno airport. They have one employee working two different airlines. I've been waiting in line for 45 minutes and need to still check in my baggage! This is ridiculous! I plan on canceling my next three reservations with these people! read more

Worst customer service from an Airline in 50 years of travel: 1. United cancels the outbound flight and wants to charge fees to rebook; 2. United customer service agent who rebooks the outbound flight makes a mistake on the connecting flight to ultimate destination; United wants to charge me again when I call to fix the mistakes; 3. United cancels the return flight. When I call to rebook the return flight, United's agent informs me that the previous agent converted my round-trip to a one-way ticket, and want to charge a new fee even though United canceled the flight. 4. I've spent more than 5 hours fixing United's mistakes. They offer nothing. They want to charge me an extra $500. The worst! read more

This airline is a joke. Broken luggage, broken perfume bottles that were removed from their boxes by someone at the airport, shampoo all over the clothes. I was told by United airlines it wasn't their responsibility so no action was taken. Sorry excuse for an airline. Wish I could rate them with a -10 stars. read more

They are unreliable. I missed a wedding because there were no other flights to my destination and they did not offer a refund or anything to make up for the grief and anxiety and missing the whole event! No apology. Nothing! Then to be reimbursed, I have to fill out a form, submit it and wait to see if my "case" will allow a refund and I will know in 7 to 10 business days! When I booked my flight, they took my money that day! The nerve of these super rich corporations and how they treat their customers is appalling! We are at their mercy and the little man is just a nuisance to them. We don't matter as long as they get my money. Ridiculous, ludicrously no concern for the life of real people and their lives! Thank you for ruining my special day! You really screwed this customer! read more

Jessie is an airline stewardess that was not even working and made my flight to Dallas so much better than it was. She took the time to explain the situation, and explained to me what can be done to make it better. She didn't have to say a word but she took it upon herself to not only help myself, but another couple passengers. With all the flack the airlines are getting its good to know that some people still value, and treat their customers like they are important. If she happens to read this, thank you and I truly appreciate your assistance read more

DONT FLY UNITED , SUCKS...customer service blows , plane is tiny and uncomfortable, dont do it

Right now I should be in the air on my way to New Orleans. When flying out of a small airport like Fresno, Ca. to a far off destination, you must first catch a regional puddle jumper like Skywest to a larger airport for a connection. Twice for us that connection has been to LAX. Both times it was Skywest DBA United. Both times the flight was canceled last minute for the same reason. No flight crew. Connections in San Francisco, San Jose, Phoenix, Denver or Salt Lake City are no problem. It seems to just be the LAX connection. First time we were on our way to New York. Just as we were ready to board they came out and told us we had no crew. By the time we got to New York it was 7 hours later. Today we had an event planned at 7:30 in New Orleans. Instead of arriving at 4:00, I'll arrive at 9:21. On my way to the airport I got a text that they are canceling due to crew availability. I think Skywest needs to take a look at the FAT to LAX crew. Seems to be a reoccurring problem. My advice, if flying out of Fresno, pick a connection anywhere but LAX. Okay, trip is almost over. In LAX heading back to Fresno. Skywest connection...no plane? It will be an hour and a half wait for a one hour flight. Gotta find a plane and crew. This is more than just a problem. Buyer beware. I'll never fly this connection again and would advise anyone else to avoid it also. read more

Do not fly on this s airline if you've chosen to fly economy!! We had a party of 3 and were not expecting to fly together and had to get the seating assignment when we checked in. We arrived at 4:45 AM for a 6:00 AM flight. There were two people checking in people for 3 booked flights. One other person was helping customers at the kiosk. After waiting in the line for an hour we were bumped from the flight. There was no accommodation made to ensure everyone got through the line. After being given an 800 number we were told to fly standby at 10:20Am. Went back to the ticket counter and was told that all flights were booked and the soonest availablity was 5:50 The Next Day!! We were delayed again at the ticket counter while they called the help desk the next day read more

Traveling from Fresno to Kuwait. Got to FAT 2 hours early, got boarding passes for all 3 legs of my trip. When it was time to board, I was turned away by a very rude employee who said I needed a paper boarding pass, not the one issued to me earlier. This was for the 10:02am flight to SF from gate 7 on 12/14/2021. The employee was very rude and told me I wouldn't be on that flight and would miss all 3 legs of it. She treated me like i was a criminal and was doing something wrong. Very cold and uncaring. When I went back to ticketing to try to unravel things the girl there was very helpful but still no resolution. Nobody is taking responsibility and I'm waiting at home for a phone call, many hours later. I paid almost $2000 for my ticket and wasn't allowed on the plane because I wasn't issued a paper boarding pass, but a stiffer material. Not my fault but apparently my problem. Hopefully things will work out. I haven't seen my daughter and grandchildren in two years. But really, there's no need for an employee to be rude to a customer who has done nothing wrong. She shouldn't be working with the public!! read more

I wanted everyone to know that United Airlines is charging me a $600 cancellation fee due to the fact I do not want my Family flying during this Covid-19 crisis. My local and State officials are telling me to stay home, yet United Airlines has the nerve to charge me a $600 cancellation policy. I will be contacting the BBB and others so that everyone is aware of their crude policy which I was never made aware of. read more

Waited in a hot plane at LAX for 45 minutes. Engine issues. Stuck on the tarmac in Fresno for another 20 min before going into the gate.

Our flight to Kauai was scheduled to leave on June 30th. We were traveling to SF and then to Kauai. We waited for 3 hours at the airport and were told that our flight was canceled due to the airline not having fuel. Our flight was moved to 7/1 in the morning. We were supposed to leave at 6:35 am to SF and then Kauai. At 8 am, we were told to call the 800 number for a flight as there was no fuel. The people at the United desk refused to find flights and would not give out information. In fact we were told that they were not allowed to tell us what the issue was with our flight. We left at 9:30 to Sacramento and then to SF and missed our connection to Kauai. We were scheduled to leave to Kauai at 6 pm however it did not leave until 9:40 pm. We missed 2 days in our hotel in Kauai, plus our rental car was canceled . All of this could have been avoided if they would have communicated with us. We were not compensated for our hotel costs or rental car fees nor were we offered a voucher. The customer service is very poor. read more

Here's my story. On July 18,2014. My wife and i went to board our dream vacation.we saved for 5 years to take this vacation on to get started and then get stoped.we went to united airline and checked in at the time we were asked for our passports we handed the agents our pasports the agent saw that my wifes was a pasport card she checked with the agent next to her and then proceeded to issue our tickets to canada where we were to board a cruise to Alaska.well we boarded the flight and left for San Francisco only to be later told we could not continue,that my wifes passport was not aceptable for this connection to Canada.If we had been told in fresno,we could have returned home to get here book and returned in time for the original flight.But now we are out over five thousand dollars and no refund or rescheduled trip. Not only that but we also bought travel insurance through Travel Guardian which is appearing to have been a waste of money,because it is payable only if you die or a major medical hospitalization. Of which I would not ever buy again.it was almost a quarter of the whole cruise cost. In short this was not the first time united did this to me in sept of last year they damaged my suit case and said it was normal wear and tear.so think twice but buying a ticket on united and get a copy of travel insurance before you go and read the policy in detail before you pay for it.five years lost and almost five thousand wasted. read more