Young employees with very bad customer service. Mostly new. They get new young employees every year, who just doesn't care much and want their hours so they get paid. read more

Check in customer service -10. 1st part of training is how to completely ignore customers in line and focus on visiting with each other. When they decide to acknowledge and help a customer they are intentionally rude. 2nd part of training is to take out there hate for their job on customers. With snarky answers to customers relevant questions. In Las Vegas, an employee began to lead us to an open window for service, but stopped abruptly to visit with a friend in line leaving us standing there. The blonde lady that was visiting with co-worker since we were in line finally took a breath; I ask if she had time to help us. She begrudgingly turned to us with half open eyes to display total disdain for asking her to help us and spoke very rudely to us while checking us in. She spent a lot of time checking out my partners boarding pass in her iPhone wallet noticing mine was there as well. Then questioned why I only had mine in my iPhone wallet. I told her I only need mine. She asked if I cared mine was in my friends wallet also I replied, " I only need mine". She said, "don't you care?" I repeated I only need mine. She didn't like that. Then she gave me a sticker for my carry-on (which was not given to me in Fresno) I proceeded to place it, then she said, "you didn't listen to me", you peel it this way". She never said that to me. Bitch At boarding You're allowed one carry-on and one personal item. My friend had her backpack and a tiny tiny shoulder strap zipper bag. Boarding wouldn't let her on the plane until she put that tiny zipper bag inside her backpack, then told her to go to the back of the line. What a dick. This is a Fact at Fresno and Las Vegas airports. NEVER AGAIN! I respect myself. Never going to pay for egregious service, at check in and boarding. I hope Allegiant goes bankrupt with their ancient planes, and horrible, horrible employees. read more

The most horrible service. short staffed . I lost my flight to due to poor service & no one at the guest desk to provide service . the other airlines had to send a message over the intercom that they had people waiting for boarding passes & no one came out . Other individuals lost their flight also . read more

Allegiant Air - Airlines Near Me - Fresno, California

The only reason why I'm giving allegiant air one star is because there is nothing lower. This is the most incredibly inept airline I've ever seen in my life. There is never a flight flying out of Stockton that is on time if you fly out of Stockton, be prepared to sit and wait one hour And even more tonight. We have been sitting for four hours waiting for a flight to Phoenix without any information from the crew, they all run and hide. Nobody wants to talk to you and all they do is keep upping the departure postponement on their app do not fly allegiant You would be better off driving to Oakland or Sacramento. They are not cheap by the time you finish paying for everything you could fly out of any other airport and be on time instead of waiting in a small stinky ghetto airport just beware do not fly allegiant read more

Fitting that Allegiant flys to Vegas..... Because it's a gamble when your flight is leaving. So far I've crapped out EVERY time I've flown Allegiant to Vegas. I haven't had one single flight to or from be on time. But for $76 round trip who's really gonna complain much? read more

Had thee horrible experience with the check-in staff at the Fresno-Yosemite Airport, waited in line for a couple of minutes then finally was able to approach after the agents were socializing with a previous customer. First of all, I was not greeted with a 'Good morning' nor 'how can I help you?' BUT with we are closed and do not print out booking passes 45 minutes before flight boards... which is absurd even the Southwest agents informed me saying, "They always do that" I happened to get her name after our flight took off and yes I said " WE" there were 5-6 people who missed the flight due to our passes not scanning 'correctly' BUT NO ONE came to help us out even after security and other friendly staff paging them non stop. HER NAME IS Carey, Karey, really unsure how to spell it, she had no badge or identification. Yes, I realize after looking up the reviews this is a SHITTY & CHEAP airline but the fact that you weren't able to help out paying customers when you were present at the check-in is honestly really rude and makes you look like disgusting human beings who do not care about their customers and even after security and other staff from the airport are paging anyone from Allegiant to help out a handle full of passengers whose tickets were scanning "RED" is unacceptable. I literally can go on, but yes we all technically did not miss our flight but after coming back when the plane took off Carey/Karey and her team stated we "missed" our flight WHICH IS TOTAL BS...she really needs to head back to orientation, take a step down and definitely go over some PowerPoint presentations on customer service and respecting individuals, I'm sure if that happens you guys wouldn't be receiving such low reviews. Also, she stated she was the manager but this tall young guy was doing literally most of the talking while she was off to the side hiding. However, coming back from Las Vegas to Fresno-Yosemite the check-in team was actually 100x better and super helpful, so thanks for that! read more

I'm giving Allegiant Air 3 stars because it's a hit and miss with their customer services. I've been flying them for about 8+ years taking the Fresno to Las Vegas flight. I take this flight at least once a month. The front desk (check inn) service is always horrible. Never friendly and never willing to help. I'm glad you can check inn on the app and you don't have to see them (unless you have to check a bag in). The workers at the gate (some times the same workers working the front) are pretty welcoming. I understand you have to check people's sizes on their bags but please use better wording then being rude about it. The flight attendants are definitely a hit and miss. You have some nice/welcoming ones but you also have some rude "I hate my job" workers. What makes me upset the most is, I have a Allegiant credit card and with this card you get a free drink, sometimes they never get to you (depending on where you are sitting and if they only have 1 cart going up and down). Overall, I just have to say "you pay for what you get so you can't really complain" + Allegiant customer service doesn't do anything about their complains anyways. read more

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Allegiant Air flight 66 Fresno. CA to Las Vegas Nv, flight attendant Tabitha lacks customer service skills. Her attitude was horrible. She looked me in the face with an evil stare, which gave me chills. The flight was held up due a passengers reaction to the flight attendants terrible attitude. The entire crew needs training on communication skills and respect. I will no longer be flying with Allegiant Air. read more

Horrible. Choose anyone but Allegiant! Waste of time and money! Booked a flight from Fresno to Las Vegas. (1hr flight ) Flight was suppose to board at 12pm, as soon as 12pm came, everyone received a text message that boarding time had been delayed over 4 hours! Because a crew member called in sick .... Ended up missing an important meeting in Vegas. Had to spend the entire day inside Fresno international Airport. I called customer service. Waited on hold for over an hour, only to be told that they wouldn't do anything about it. Allegiant is very aware they are the only option, and do not accommodate their customers. All in all. "Take it or leave it." was the programed response. Horrible customer service. Attendants at the counter were not helpful either. Only use Allegiant Air if it is a LAST RESORT OPTION! Ruined our vacation! read more

Allegiant Air - Flight Gate - Airlines Near Me - Fresno, California

I'm coming on Yelp to leave this awful review to Allegiant Airlines. My 21 year old was traveling alone to a very important event in Vegas. He's been at the airport for almost 10 hours and he hasn't left, yet. They keep delaying the flight cus they can't open a certain door at the airport. Don't know what door but that's all they told him. I feel so bad for him cus he missed his important event. I called and spoke to someone in customer service who was VERY RUDE hoping she can somehow resolve this problem and she didn't give a SHIT about anything. The only thing that she had to offer was to give him his money back... These people on this airline DON'T GIVE A RATS ASS what special/important event you missed. All they gave my son was a free meal to shut him up. If, you have an important event whether it's a wedding, a birth or even a death that you need to be there for DO NOT CHOOSE ALLEGIANT AIRLINES. They don't care about you PERIOD!!!! They're rude as fuck and I hope people traveling see this review. Save yourself some headaches and stress and DONT CHOOSE to fly with this shitty airline! They need to compensate their loyal passengers a lot better than this. They will ruin your special moments and they won't lose sleep over it. Cheap isn't always good, they're CHEAP FOR A REASON!!! Spread the word and don't let this happen to you!!! FUCK ALLEGIANT AIRLINES!!!! read more

What is wrong with this airline? Allegiant lacks customer services and the ability to answer questions so much so that they appear stupid. I have never been to a business where employees went out of their way to act rude, be evasive to helping and answering questions and act downright mean!!! I can only assume that most Allegiant employees hate their jobs and take it out on customers. Paul Benschine read more

I've been sitting in an airplane full of people for the last 30 minutes. The "captain" says we are 10,000 gallons short of fuel and waiting on a fuel truck... No eta he says.... Meanwhile, it's hot as hell in this little tube. 30 minutes.... Waiting for fuel. Some people are claustrophobic.... Like me.... Fuck Allegiant air. Get you shit together captain... it gets better!!! Now we are on a " ground hold" because while we were waiting for fuel, Vegas airport was getting crowded. Now we are on a 45 minute ground hold. Still in Fresno... full of fuel now, but not taking off... My 53 minute flight is going to be about 3 hours. Is this a supply chain issue? Brandon issue? I wish the world was like it used to be before Joe, I mean Hunter took over.Fuck you Allegiant Air. I will drive from now on or not go....Tou suck read more

Unbelievable. It's cheap for reason. They clearly cut corners everywhere. They boarded the plane only to announce we still need fuel. 30+ mins later we finally get the fuel only to have the pilot say we can't fly because of something on the other side in Vegas. So we sat on the tarmac in a hot plane waiting. No service No beverages. Absolutely NOTHING!!! Horrible service. Never again. read more

My flight to Las Vegas was delayed for 4 hrs 38 minutes. Very poor customer service. I kept on asking questions regards the flight the only answers I got was it's delayed. The allegation Air workers at the airport kept on saying I need to call customer service to complain or for compensation. They can't do anything about it. I called customer service and the representative said the compensation should have been offered at the airport. They can't do anything about it. Man makes me wonder is this the normal routine blame on one another instead of trying to fix the problem and build great customer service! Oh wait they don't care! This will be the last time I choose to fly Allegiant air. It's ridiculous a flight from Fresno to Las Vegas took more then the whole day. I was at the Fresno airport from 12:00pm and ended up in Las Vegas at 8:30pm. Sad companies don't care about customer service!! read more

To anyone booking a trip. You have exactly 24 hours to cancel or change plans. It's in the fine print. By the time I paid for bags and seats it wasn't a deal. After that 24 hours you'll get a voucher. I tried to rearrange travel plans 30 hours later. Got an travel voucher for $50 dollars and spent $450 per ticket. I ate $900 minus the $50 dollar voucher which I won't use. Do not fly with them unless you know exactly your plans and can work around them. I personally will never support their company again. I think I posted a picture just to let you know I'm a real person. I hope this finds you well and happy. I normally wouldn't waste my time writing a review. I feel taken advantage of and just wanted to warn fellow travelers. read more

They constantly delay or cancel flights. They try to compensate with a voucher, but you must spend the entire amount at once otherwise you lose the remaining balance. The customer service is usually not great. If you can use another airline, do it. read more

I'm at the airport waiting for my flight to Vegas which was suppose to fly out at 4:15pm, it's been over 4 hours and still no actual response to when we will board, the plane is still not even outside. Looks like there are other complaints on yelp with this same issue. I am pretty certain this a common thing that allegiant air is pulling day in and day out. I'm angry that they do not update the passengers over the intercom, literally had to open my app and see that my flight was delay, not just once but twice. Went to go talk to a dumbass worker & they made up some bs excuse. DO NOT fly allegiant to Vegas, spend a little more money & you won't have to wait 4+ hours. I don't know why they can't just give correct true estimated time, so we don't waste our time just waiting around in the the most uncomfortable seats in the work. F*** allegiant! F*** the dumbass workers, I hope they work their pathetic lives to this incompetent airline until they die a misery death. read more