United has a entirely different definition for first class. The plane is dirty and it is falling apart. And of course they are never on time. read more

United Airlines - This is what United airlines calls first class. There is an actual hole... unacceptable. - Airlines Near Me - Manchester, New Hampshire

The United Ticket Counter at Manchester Boston Regional AIrport is pretty small - but the service was good! There was only one other person in line in front of me - as I approached to check in my bag and get a boarding pass - there was a United rep on my side of the counter - he asked me if I was going to Cleveland or Washington Dulles? I laughed and replied there must not be to many outbound flights! He quickly got me checked in and handed me my paper boarding pass. I suspected they do not yet support mobile boarding passes at Manchester Boston Regional Airport - and he confirmed this. Later, when waiting up at Gate 3 to board my flight to Dulles - the same United rep was now working the counter at the Gate. Nice guy and hard working! Overall, a pleasant experience with United at Manchester Boston Regional Airport! read more

United Airlines - Airlines Near Me - Manchester, New Hampshire

Wow... Boarded plane two hours ago... Pilot last update an hour ago claimed 10 min to de-ice. What a crock. Dead silence.... How incompetent do you have to be to de ice the plane? read more

I would recommend never using this airline. We flew from Boston to Florida and each part of the flight was either canceled or delayed (not due to weather) we sat on the runway for over an hour and a half with no one allowed to get off the plane. read more

We had reservations for United/Continental and somehow our tickets were switched so that we were not sitting by each other on the plane. In order to get seats side by side Continental wanted to charge us $110 each! A surly Continental worked I'll call "V" said she couldn't help us and told us we'd have to get to our connecting flight where they could determine if we were "lying or not." Though all airlines are bad, this "customer service" certainly makes me inclined to never go with United/Continental again. read more

It started out to be a complicated trip, not due to United airlines, but for a 89 yr old woman who had to fly to Denver, C.O. She did have a flight escort, but without the total assistance of every United Airline personal, From the sky Cap, the transport aids to the flight attendants. The flight could have been much more difficult than it was.The older woman is Handicapped and hearing impaired. It was vitally important to get her Denver.. Thank you for all the help getting and old Lady home to her only family member. All your United Angels, made our trip Heavenly... Diana W. read more

Refused boarding because I was too late. I arrived at check-in 30 mins prior witch in United's SOP is the min time. I was late and therefor my baggage could not be checked, and I was not allowed to board without my baggage...Said the self claimed "Manager of United", the lady working the check-in terminal said I could board but I couldn't check my baggage. I was told I need to be there 1-2 hours prior, 30 mins prior, 1 hour prior, 45 mins prior and 15 mins prior. In my conversation with the front desk lady and the "Manager of United". When I asked to speak to a supervisor, the "Manager of united" said he doesnt have one, He said "Manager" is the highest position possible for United. I think many people will disagree with that. read more

Wow. One star is way too many stars for the staff at the United Airlines desk at Manchester NH Airport. I fly a lot. I traveled for 12 weeks in the past year and I have NEVER been treated the way I was treated today by the United Airlines staff in Manchester. When I approached there was no one else in line. I stood there with my sister while 5 women chatted away and totally ignored us. Finally one of them asked if we needed help. (Did she think I was standing there with a ticket and license for my health??) My flight today (February 28, 2018) to Newark was very late. Consequently, I was going to miss my connecting flight in Newark to Portland, Oregon. The rude and dismissive staff at United told me that they didn't have any other flights out of Manchester, but that I could go to Boston, if I wanted. I asked about a flight the next day. They said all flights the next day were full and that they couldn't get me out for TWO DAYS. The woman "helping" me printed new tickets out of Boston and sent me on my way. No apology. No effort whatsoever to make accommodations or help me in any way. She didn't even acknowledge how extremely inconvenient it was. I tried to figure out a way to get to Boston by bus, but there were no options. Also, I could not have made the Boston flight in time. I went back inside and told a different woman that they needed to help me or at least pay for ground transport to get me somewhere. I was told (very abruptly and rudely) that they didn't have to do anything because it was an air traffic control problem, so they weren't responsible. That is when I started to get very upset. Not only had they somehow managed to screw up so badly that they couldn't get me out of town for two days, but they offered no help and were so incredibly rude about it. I have never been treated so poorly in any situation. I demanded to see the supervisor. The alleged supervisor was no more helpful and was equally nonchalant. I told her that I recognized that she didn't give a sh** and she told me that if I cursed again she wasn't going to help me at all. I told her I wanted a refund. She refunded my ticket and I walked down to Southwest Airlines where the polite person working at the check-in helped me out. NEVER EVER EVER FLY UNITED AIRLINES. AND... DEAR UNITED, YOU NEED TO FIRE THE "CUSTOMER SERVICE" STAFF AT MANCHESTER AIRPORT. read more

Not good customer service!!!! I had a trip planned and 1 week before the trip I was called upon to DONATE a KIDNEY for my mom!!! I therefor could not fly.. obviously !!! We applied for a refund had ALL the documentation they asked for from the hospital... We were DENIED..... I guess LOSING a KIDNEY is NOT sick enough for them.... read more

Well just when you think it could not get any worse. We just got an email from United telling us that when we get into Columbus OH Tuesday 1/7/2014 we will be staying there until Friday 1/10/2014. They give no reason for this and said for more information to call them. So we call them. Get the usual automated response who asks a ton of questions and after 7 minutes on the phone it says all agents are busy please try your call again later and hangs up. So we went on line and it says we have to call. You would think an airline the size of united could get its S**t together. So now we are in the Bahamas and scheduled to fly out tomorrow and we have no idea if we can get home to work and responsibilities till we get to the airport and hope they will at least work with us. I will update this post when we finally get back to Manchester as to what happened. One thing for sure I will never fly that airline again. read more