I started flying united due to work and each time I've flown with them I've ran into an issue. Either they can't find my info, the plane is small and uncomfortable, not enough storage for bags, or like this time, delays. I ended up missing a flight on the way to my destination. On the way home I made it by seconds due to one flight delaying and sitting on the tarmac for over an hour. read more

United Airlines - United Airlines Check In - Airlines Near Me - North Charleston, South Carolina

Kiosks were all down and at the desk it took 30 mins to try to check my bags on military orders without being charged 200$. Staff was polite though that's about the only positive. read more

Kevin and tiara at the Charleston counter are amazing super friendly and helpful. It's life-changing to see their good people in the world that still care. read more

No problems coming in our departing. Both flights were on time. Crew, check in and gate agents were all friendly and helpful. read more

I'm only giving 1 star because I don't have a choice !!! You all SUCK!!! 2 cancelled flights out of Dulles to Charleston - finally make it at midnight and you've lost my luggage!! Honestly the worst experience I've had in years traveling And such a lack of customer service ! Shame on you!!!! read more

Been sitting on the ground for 30 minutes waiting for a gate to open up. They say a maintenance flight from earlier in the day has backed them up all day. They really should have a deal with the airport authority or another airline that gates are shared in these situations. Now 40 minutes sitting on the ramp and I should definitely hit five o'clock traffic that I was hoping to miss. As a corporate Pilot your horrible service gives me great job security. read more

Overall my experience this past weekend with United was stressful and frustrating, but I have to send a public 'thank you' to the sweet folks working here who helped save my jam. And yes, I mean that literally. Jam. My flight out on Friday (to Savannah) was canceled last minute. After back and forth chats with agents at both United over the phone and American at DCA, who my flight out was rebooked through, I couldn't get anyone to take ownership of the fact that I had been charged twice one way for my checked baggage. After a long wait at this airport -- only one poor United agent was working! -- my friend and I stepped up and explained the situation. We didn't want to pay for our bags a third time. The agent was clearly frazzled but overall pleasant to me. She sorted out the refund and I repaid for the bags. Through this whole situation, I somehow forgot that a jar of speciality jam from Hominy Grill for my grandmother that I had just purchased was still in my purse. It was over 3 ounces. After this was noted at the security checkpoint, I was escorted back outside to the information desk for the next step, which might have equated to "shipping for a lot of extra money" or "jam meets trash can." Instead of either option, the sweet lady working at information told me to book it over back to the first agent to see if it could be matched with my luggage. When I reached her, she said it was a long shot because my bag was already en-route to the plane but she'd do her best. She took down my luggage info and I went back through security...where I got stopped for a pat down, so basically I was triple secure. Boarding was easy, the plane ride (to IAD, our original planned starting point) was fine, and I later found the jar of jam wrapped up in a baggy and placed in the center of my luggage with an official "luggage inspection" notice. While it was totally annoying to get back from IAD when we weren't parked there (the airline definitely should've given us some sort of voucher or discount for the mess), I really appreciate the small gesture the staff at Charleston's airport made to ensure my and my grandmother's satisfaction. read more

The airport is undergoing some construction which only makes the lives of passengers that much worse. To get to our gate there was only 1 security check line open, TSA pre-approved didn't matter here. Then there were 4 gates clustered together so we could hear each gate looking for people to give up their seats on over sold flights. They started in the hundreds and were up to about $1500 by the time we boarded our flight. Oh, and they could not get you to your destination tomorrow morning, it would be later in the day and not necessarily on a direct flight. The joys of flying. read more

Booked a flight on United Airlines and they used Silver Airways and the flight was canceled without any communication from either airline. I was scheduled to go on a cruise to celebrate a friend's birthday and I lost money on my cruise and had to pay round trip fare for Uber to get back home. Neither airline wants to take responsibility United indicates they can't tell if the flight was truly cancelled. Needless to say I will never book with them again. Tracking system for tickets and resolve is less desired. read more

I've always been very faithful to a variety of household supplies including; Scrub Daddy Sponges, Dove Deodorant, and my beloved Charmin 2 Ply Ultra Soft. However, due to the shortage/drought last year, I didn't even have the option to purchase the single-ply punishers I've avoided all my life. I was forced to choose between paper towels or wet wipes, so I rolled the dice and purchased the latter. I've been a changed man since and I will never go back. Hygiene has been at an all time high, but with COVID and sanitization paranoia, you can never be too safe. I' wanted to write a review to emphasize how blown away I am with United Airlines' proactivity ensuring the most sanitizing wet wipes available. Sure it may sting initially, but if this is what it takes to prevent the pandemic from progressing, I'll never stop and neither should you. read more

United Airlines - Wet wipe - Airlines Near Me - North Charleston, South Carolina

Always nice to have a choice in air carriers, mine has lately been United. They're no worse than others and they're no better than some. I've found that the ticket counter agents at Charleston are polite and efficient. With three flights starting or terminating in Charleston, I've seen the baggage (okay), the gate agents (decent) and the passengers (awful). I'd prefer that the gate agent do a better job of enforcing the boarding zones - each time the flight has boarded, it's been a huge rush at the gate and I've never seen them turn anyone away for boarding too soon. read more

United Airlines - Airlines Near Me - North Charleston, South Carolina

Day before my flight I was offered a $500 voucher to switch flights. I put in a bid and never heard anything. On my way to the airport I get an alert that my flight was canceled. At this point there was no flights for the next 2 days. The airport attendant was very rude and said it's because of weather and due to that there are no accommodations for being stranded with my child. I explained there are flights who not only made it to my destination they also made it to 2 others that United cancelled so weather is a lie. I also took pictures of all the carriers that made it for proof. Now I am stranded in Buffalo for 2 days with no empathy, understanding, or a credit or voucher for a future flight for my experience and inconvenience. If someone does not make this right With United I will go to Better Business with my pictures of every flight flying out except United, the weather.... After getting stranded in Buffalo Friday due to "weather" which was a lie because I was asked to take a voucher the day before if I changed flights. I also took pictures of other companies that made it to the same distinctions. I got a flight 2 days later on Sunday. I made it to Washington with multiple text saying due to a flight delay it backed up the flights (which was also a lie) after pushing back the flight 5 times due to that they finally said it was cancelled because of staff issues. So once again my 8 year old son and I were stranded. I knew United would do this again because of their incompetence so as soon as I heard it was cancelled I ran to customer service. I was next in line and waited 30 mins to speak with someone. Once I got up to the desk it took her 1 hour to process accommodations. By that time there was 30+ people in line mast choosing to pay for their own accommodations at that point. The apps and emails to do this were not working so customers were forced to wait or pay. My experience with United had been the worst! Unless I get a voucher of some sort I will NEVER fly With them again. I understand staffing is hard this year but don't lie and have no empathy for stranding people over and over. That is not ok! read more

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I would never fly with United even if they were my only option!!! Our last experience was unacceptable.......it began with cabin door being shut in our face....had to fly to another airport and drive 2 hours to destination, return flight canceled, drove 3 hours to get another flight to have it canceled twice and they offer me a $125 voucher...... no thank you and today they email me saying my flight was never canceled.... glad I saved my texts!! read more

United Airlines - Airlines Near Me - North Charleston, South Carolina

I get that things happen to delay planes but how do you screw up the first flight of the day? We have been sitting on the plane for an hour and random people trickle in ever once in awhile. Since when do planes wait on late people? So ridiculous! read more

United flight 4841, Newark to Charleston, February 18th, delayed due to "operational" issues, which turned out to be a missing crew member. Departure time changed four times in about five minutes on the overhead monitors. The flight ended up being delayed over 1.5 hours. Desk agent named Ron never once gave announcements, and further suggested that I was wrong to think that others might want to hear them. He and the airline in general displayed a total lack of Interest or concern for customers. Update on February 25th : arrived at the airport for the return flight, only to find that again the flight is delayed for "operational" reasons. The board showed a consistent departure time, but that time came and went and boarding had not even begun, and again without any announcements whatsoever. Does anyone see a pattern here? This is the first time I've flown United in a long time, and we will avoid it in the future whenever possible. read more

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Once you fly JetBlue you'll never be the same so everything else seems mediocre. I recently took three United Airlines planes and it felt like punishment. The flight attendants were all pleasant but sadly one had extremely bad body odor that I couldn't escape on the 13 row aircraft. I was flying to and from a small airport in South Carolina so I didn't expect a large plane but if you are claustrophobic you would have had an episode upon stepping foot in the plane. I sleep through all flights so I missed the cart coming around but I did hear there was no alcohol (?!) and they pour you a cup of the beverage you choose out of a large bottle meaning you don't get a bottle or can to yourself. Huge difference from JetBlue where you get unlimited snacks, drinks and they have a full bar to choose from. The last flight there was a bargain for one passenger to volunteer to take another flight 2 hours later and receive a $200 voucher because they over fueled causing the plane to be overweight. I'm easy going but after seeing a 5'5 old man take them up on their offer I felt uneasy that his small frame made a difference. Crazy thoughts were going through my head like maybe that guy made a choice that saved him from being in a plane crash- I know that's dramatic but what can I say-I watch too much TV. Anyway, due to the FAA budget cuts and Obama bull there were major delays that I don't blame on United and I do think they handled themselves well considering thousands of people were inconvenienced and angry. read more

NEVER FLYING UNITED AIRLINES AGAIN! Booked first class trip to Hawaii, flight from Denver was delayed 2 hours, and changed planes. The plane we were on originally had seats that fully reclined into a horizontal position, and had a movie screen and full entertainment options. The plane we were changed to had NONE of that. Basically could have had the same seat in coach, first row on first class BARELY reclined and had ZERO entertainment options, no screen in front AT ALL. Could have had the same seat in an exit aisle on coach. Complained to the stewardess, who basically said "you're lucky to be flying at all." I said I wanted a refund and she said I would have to not take the flight for that. I said I will take that up with customer service later. Customer service said, sorry, but you got a first class flight and we aren't giving you anything back. We paid $4495 for a first class trip from Austin to Lihue and that is NOT what we got! I am pursuing legal action against United Airlines for not providing the services that were paid for. Please EVERYONE DO NOT FLY UNITED AIRLINES! THEY ARE THE WORST AIRLINE IN THE WORLD! This is the second time they have screwed me on a flight also cost us a full day in London in 2014. NEVER FLY UNITED AIRLINES AGAIN! read more

My first flight was originally booked for 11pm - left at 11:30. The weather was really bad so our pilot said he was going to land somewhere else, refuel and then get us back in the air. The weather cleared up for a split second so he decided to land us at our original destination instead. We were supposed to arrive at 7am and my connecting flight was at 7:45. Since the weather was so bad it caused us to taxi on the runway for 2 HOURS. We didn't have a gate so we couldn't do anything. This and leaving late caused me to miss my connecting flight. My family called united and managed to get me on a later flight but there wasn't much available. They were super unhelpful. The flight they could get me on wasn't until 4pm. So I arrived at 9:30am and had to wait for 7 hours. I tried to get help from a gate agent when I finally got off the plane but she shut me down and just told me to go to customer service. I was so upset (because I've never missed a flight and I was alone) I started crying and finally went to a random gate agent and I had to ask for a meal voucher and wasn't treated well. She wasn't very sensitive to my situation. The gate for my flight kept changing (like 5 times) so I had to run all over the airport and they kept delaying the flight. They would only delay it by like 10 minutes and did that like 10 times. Just delay it by an hour or so, it makes more sense! It was super frustrating! There was hardly ever a gate agent at our gate(s) and they never gave us any information. I was so exhausted and felt like my time wasn't being valued. I will not be flying into Newark Liberty airport and I will not be choosing United Airlines ever again. You guys suck. read more

To the folks who run United Airlines: Today, my daughter, my son-in-law, and my two-year-old granddaughter began their trip across the breadth and width of America to begin their new life in San José, California. They have spent the last week with us, Addy's grandparents, and Addy's aunt and uncle in St. Simon's Island, Georgia. It was a wonderful time at the beach, a fitting segue between their old life on the East Coast snd their new life on the Left Coast. This little family unit has uprooted itself from a wonderfully diverse neighborhood in the District of Columbia, and is taking one of those proverbial 'steps off the cliff' that young modern families often take, hoping that it is the wise choice. This move is, without a doubt, a wise choice, and I am excited for them. So, tell me, United Airlines, without the 'Rhapsody in Blue' soundtrack playing beneath, why a scheduled flight leaving Charleston, South Carolina to San Francisco, with a stopover in Houston, is cancelled due to 'weather conditions' nine hours before a 6:45 am takeoff? There were no serious weather conditions in the contiguous 48 today. Tell me why their alternate flight, coordinated by one of United's most unpleasant and laziest customer service representatives got them off as rescheduled to Chicago and then delayed them for over three hours on their connecting flight to SFO? Tell me why, when they managed to find a flight that might get them to SFO earlier, and which forced them to dash to another terminal, that that flight, yes, had three available seats, but that they were separate seats, meaning that a toddler would have to fly without a parent alongside? Tell me why, when they were forced to dash back to their previous terminal at O'Hare and rebook their previous flight to SFO, they were boarded and then forced to wait for well over an hour on the plane, supposedly not due to weather, but for 'mechanical issues.' Tell me why anybody, not just a young family with a toddler who has been held hostage by airlines and airports all the livelong day, should have to pay a king's ransom to be treated this way? Because this is the norm. It's not weather, it's not mechanical issues. It's not even the lack of a plane. The plane was there. The issue was the lack of a crew. At the second-busiest airport in the United States of America and the largest airline company in the world, there were not adequate pilots and flight crew. The plane's crew did allow passengers to deplane so that they could get food (at the passengers' expense) after a while because they had been on board for so long, which further delayed departure. The plane finally did fully board, or re-board, and begin taxiing for takeoff three hours and five minutes past the original scheduled departure time. My daughter, son-in-law and granddaughter will arrive in SFO around 9:30 PDT, thirteen hours after we dropped them off at the airport. At which point they will have to pick up their rental car and drive 45 minutes down to San José. My son-in-law has meetings tomorrow with his new company. Fortunately he has been teleworking with them for several weeks. But still, new job, new place, and having to deal with the lack of grace that travel in America has become. My daughter has to continue her work with the Deoartment of Education in DC via telecommunications, coordinate moving issues, unpack, and get my two-year-old granddaughter acclimated to a new nursery school and daycare environment. Had they arrived at 12:30 pm PDT as originally planned in their originally scheduled flight, this would still have been a very busy day, but not a nightmare. This is what air travel in this country has become, and like a great many other daily aspects of life in this country, other countries have managed to do things a hell of a lot better. Our government endeavors to reduce us to thralls and paupers, and our industries are rampant whoremongers. 'Third-world' doesn't even begin to describe what we are becoming. We are a sordid mess. And we are traveling backward. Boxcar travel to Auschwitz seems to have become our institutional model. Who'd have imagined that at the 1964-65 New York World's Fair. Postscript: My daughter and son-in-law were given free cocktails by the flight attendant because she felt so sorry for them. Thank the good lord that there is at least one person working for United that has a smattering of a heart. Unfortunately, she will probably be fired for foregoing profit. Another good note is that my granddaughter blessedly has passed out from sheer exhaustion. May her dreams be of running on a Georgia beach, and may that golden sun be shining brightly on her in California tomorrow. read more

Wow United Airlines!!! You overbooked a flight and had to take some people off the flight. Well one of the people you took off was a young man who serves our country in the Marines and he was heading home to Germany to see his parents. Yup, how kind of you to offer him another flight but these military people only get so much leave time. I'm ashamed of how you have treated a person who serves and protects this country. People should think twice about using this air lines! read more

Some lady who claims to be a 'manager' on the morning of Sept 17th was asked to change my boyfriends seat location. She instead changed his entire flight. She then acted like that was his flight the whole time despite him having several emails directly from the airlines. She essentially laughed in his face and mocked him and refused to be accountable to the fact that she changed his entire flight. She went so far as to say that he doctored up documents on his phone. What?!? Our plans our now ruined. I've NEVER heard of such child-like and unprofessional behavior from a 'manager' in my life. I guess this is what you can expect from this united.. read more

The worst customer service ever. We are frequent travelers and use global entry and get our checked tickets. The lady at the counter said we didn't have pre check. When we got to tsa the agent showed us where it was printed that we do have precheck. Also we have 2 layovers but they only checked our bag to the first stop. And if we hadn't asked our bag would be in Houston and we will be in Honduras. Terrible. Never again flying united. read more

I am so disappointed. My family went to Alaska and caught salmon to bring home. The airport does not have the fish we have been trying to get it for 24 hours now with a complete run around at one time we were even told it was in TX we didn't go anywhere near TX! So disappointed in the airline!! And nobody cares :( #unitedairlines read more

Want to give a 0 - tired of rude attitude - I fly every week and always have issues with united- from delays to grouping and amenities- charge for TV on long flights - get it together- complaint web site is over the top with info. read more

VERY disappointed in your overall customer service! The ladies at the counter at CHS were very helpful and so far on this trip are your only redeeming feature. 1 flight, 3 changes (flight cancellations) over a 1 month period. Rebookings for connecting flights that could not possibly work (would miss connection by 2 hours); flights oversold by 19 seats; no movies or food for overseas flights. It's no wonder I do not fly United. This dismal experience just reconfirms your lack of attention to detail and customer service! read more

Due to record rains headed toward Charleston SC we decided to leave early instead of taking our 10/3 flight. We were charged $200 per ticket to change flight plans because United Airlines hadn't yet declared it a weather event. I'm hearing there is a foot of water on the ground in the city and driving is either banned or not recommended. Also, the flight we took out had empty seats. You would think the airlines would encourage travelers to change instead of adding to the mess that probably will exist at the Charleston airport today. A modest fee or no fee would have bee expected. read more

Will never fly united again! 100% dissatisfied in the customer service and service help. I just flew and they broke/damaged my luggage. After going to the baggage desk the lady said there was nothing she could do. Come to find out I can claim a baggage damage slip but it has to be within 24 hrs. I wanted it done at the airport but had found this out after leaving. So I called 3 times (40 mins, 20mins with me on hold, and another call that told me to go online to fill it out) I filled it out online. And now they tell me I have to go to the airport with my bag tomorrow! First off the airport is an hour and a half 1 way (that's 3 hours of driving and a day wasted) plus I have a full time job that I can't leave from. I asked to speak with the supervisor 3 times and they wouldn't let me and they wouldn't let me have their phone number. ALL over a freaking BAG that would have gotten fixed if the desk baggage attendant knew the correct procedures. Now I'm out of a nice bag and have a flight with them pre booked for Christmas that I am canceling. Don't bother flying united or even try to call them. read more

If I could give them zero stars, I would because on my trip home I have had nothing but problems and not one person has apologized for the inconvenience. On my first attempt home, my flight kept getting delayed to the point that I was going to miss my connecting flight back home. When I went up to the counter to see if I could possibly get on a different flight, the gentleman told me that I should go to Houston and find a hotel there. In a random city, alone. Gee, Thanks a lot for your help. He ended up putting me on the first flight out this morning (5/22/15 which got canceled due to bad weather, so I checked the weather for that destination. Perfect weather) I had to have my boyfriend come back to the airport to get me, wait for my bag and check in to a hotel. So I get to the airport this morning and I tell the lady my flight was canceled and that I want the first flight out to my final destination. She put me on the earliest flight I could get on, she made sure I had seats on both my flights, and wished me luck. Not only was this experience with United my first, but it has been extremely inconvenient and has definitely put a bad taste in my mouth for this airline. I will never fly with United again. read more

United policy is set up to shake down customers. I purchased a round trip ticket from Charleston to Albany NY for $260. I was held up in security and missed my Charleston flight, I had to drive to Albany only to find that United canceled my return flight. Their agent told me it was United policy that if you missed your first flight all flights after that were automatically canceled. Since I had non - refundable tickets I was out $260 plus to book a flight to Charleston SC (to get home) It would cost me an additional $500 plus $200 re-booking fee. That is a total of $960 because security in Charleston held me up. After I pointed this out to the agent she waived the re-booking fee but refused to let me fly home on my original ticket. I had to pay United an additional $500. This policy of automatically canceling flights and demanding a higher fee is a rip off. Given the TSA problems and thousands missing their flights, this is a boondoggle for United. Last United flight for me. read more