I've been flying Southwest Airlines for 31years. I loved this airline and they were my "go to" based on how they differentiated themselves from other airlines. They did things differently with open seating, and we loved it. It was fun, edgy, rogue....and the flight teams' great attitudes complemented it well. That differentiation has been intentionally removed by corporate leadership, and your new process, frankly, stinks. I've flown twice in your new process: the boarding takes much longer, and there is no difference for Southwest from any other airline. It's not the flight team. The folks I saw were doing their best. Why? You out-thought yourselves and sanitized away a great experience. The only reason this isn't "1" star is because the good people of your airline are doing their best to make do with leadership's bad choices. read more

Call me crazy, but I connected thru DEN flying from San Diego to Charleston in January.  Usually, I fly United through DEN, but this time I was on SWA.  The plane change went smoothly, with on-time arrival and departure.  When I reached CHS, however, my checked bag didn't -- it was sent to Baltimore! The Baggage Service agent in CHS was pleasant and helpful.  My best baggage service experience ever.  She located my bag at BWI, had it put on the next flight to CHS, and arranged for it to be delivered to me the next morning.  I received it at 7:45. read more

Always easy trips outta Charleston on Sundays. Saw this and had to post about it! The free bags makes this airline worth it! read more

Southwest Airlines - Airlines Near Me - North Charleston, South Carolina

Though I am still a Southwest devotee, it sure ain't what it used to be. Nowadays they almost never board on time and they're almost always delayed. Something is definitely amiss and hasn't been right since the FUBAR last Dec. My understanding is that the cause of that SNAFU was outdated software that resulted in multiple cancellations nationwide. While Southwest executives initially blamed bad winter weather, experts say a confluence of factors, including a lack of modernization investments and its unique network operating model, combined to create a perfect storm for the chaos. IMHO the new CEO, Jordan, should have been immediately terminated. I really like Southwest's open seating and boarding system. The problem is if you don't want the crappiest seats, you have to check in at exactly 24 hours prior to scheduled departure. If you do get a crappy seat and you have their credit card you can buy your way to the front of the line but you have to make a decision quickly. Best thing is that you can do it 4x a year and they will credit the money back to your account. The other things I love about SW is that if you have to cancel there is no penalty but you might have to take a credit. Oh. Free bags. I'm not going anywhere but they seriously need to get it together lest they become just another airline. read more

In August 2021, I flew Southwest for a trip from Charleston to Cincinnati and back. This wasn't a direct flight, as I had a layover in Baltimore on my way to Cincinnati and a layover in Chicago on my way back. Southwest's prices are fair and include two checked bags. My friends were glad they could bring suits and dressy clothes at no extra cost to them. While I'm a traveling minimalist and didn't check a bag, this is great if you'll be doing a lot of shopping at your destination. Southwest has a unique boarding process. I recommend downloading the app, then checking into your flight exactly 24 hours before it on the app. Set an alarm on your phone to remind you. Checking in early helps you get the best boarding slot and pick your seat. You're assigned a zone letter and number when you check in, rather than a seat. This could be inconvenient if you have a large group traveling together, but am sure fellow airline travelers would swap seats so no one in your group sits alone. Some of the flight attendants had a good sense of humor, especially the one on our flight to Baltimore/Washington airport. The lady who made announcements on that flight brought a smile to everyone's face even on a stressful travel day. read more

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If you don't mind open seating southwest is great! You're allowed 2 checked bags and 2 carry ons per person. Comfortable seats, free wifi, free movies, free snack and drink. The app is easy to use and you can print out your tickets at self check station or at the counter where you check your luggage. read more

I usually love flying Southwest but today I was delayed over 3 hours in Charleston with no explanation, which is causing me to miss my connecting which I had a a 3 1/2 hour buffer for. Ticket counter staff was verbally short, abrasive and condescending, and had no answers on what to do with the connecting. Their overinflated egos, crappy attitudes, and failing to provide any answers is a major fail. I usually choose their airline, even though inconvenient, and always having to connect, and while it was tiresome, they were my airline of choice. Now with the unprofessional treatment and rudeness, and acting like prima Donna's it is intolerable and not what I want when I travel. I gave service to this country for these entitled brats. Still no answers on a remedy for my connecting. read more

It's time to travel again! Charleston, SC will be my new home soon so I had to make a "discovery trip! Southwest Airlines is always my first choice because I love having the option of Early Bird, selecting my own seat, and checking two free bags! Generally, the flights are reasonably priced. My only wish is they would start regular beverage service. Til next time! read more

Southwest Airlines - Charleston, SC Travels - Airlines Near Me - North Charleston, South Carolina

I use swa due to their great fares and few disruptions. I fly swa several times a year and I'm a fan.

The flight is being delayed because of a maintenance delay I asked the lady if it was because of the sitdown strike she just shrugged but obviously we all know what's going on with the unions in their attempt to extract more money and are more than happy to inconvenience the public. I've never really had a problem with Southwest in the past but if they're going to just be like all the other airlines that get run into the ground by the unions what's to like about them? I thought constructive sit down strikes were illegal? read more

Southwest Airlines - 3 hour delay - Airlines Near Me - North Charleston, South Carolina

After a horrible 16 hr day (instead of originally scheduled at 8) with a 6 and almost 2 year old and a 72 year mother we were so upset in SWA. Our 2 legs turned into 4 and my fearful flyer mother was separated from us for 2 of those legs. Upon arrival in CHS, at 2am!, we went to retrieve our 10 bags, pack n play and 2 car seats and were met by 3 smiling faces! Q, Michael, and Larry! Their helpful and caring attitudes is what made our day end with happiness. They helped us to our cars and figure out how to load all the bags. We thank you! read more

Southwest Airlines - Thank you Q, Michael, and Larry! CHS @2am! - Airlines Near Me - North Charleston, South Carolina

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Canceled my flight that I booked 2 months in advance less than 8 hours before I was suppose to take it. Then rescheduled me with a terrible replacement making me arrive 5 hours late with almost a 4 hour layover. The cheap prices are not worth it, better off spending the extra on an actual good airline company. Oh did I mention when I called about the sudden cancellation, they left me on hold for an hour and 47 minutes to never answer and the call to end on it's own. Cause that happened too :) never again. read more

I've always had excellent experiences flying Southwest in and out of Charleston, SC. All of Southwest's employees along the way have been kind, considerate, and helpful. Southwest in general is my favorite airline due to their boarding style, unassigned seats, and free checked bag policy. Oftentimes, Southwest has the best flight fares in and out of Charleston for the destinations I travel. read more

SOUTHWEST AIRLINES IS CRIMINAL. They are LIARS. They are STEALERS. They are UNTRUSTWORTHY. DO NOT FLY WITH THEM EVER AGAIN!!!! Long story short, we ALL remember the All-Famous December 2022 Country-Wide Snow Storm that came across the USA. We had flights going back home after, and during, the holidays. Well, I booked a flight back home through an employer discount-program and I wanted to work in between the holidays, so that I could earn some extra money. And then the flights got cancelled. I was scared. I was nervous. I ALMOST lost my job because Southwest Airlines couldn't get me back home. I've LOST wages and time off of work for their unforgiving mistakes. I've made God-Knows-How-Many phone calls between the 3rd party company and this stupid airline company, just TRYING to get my refund back. I've been waiting ever since the flights were canceled. And they JUST so happened to mail it to my old address. It never got there in the first place, and I booked the flight at my new current address. So, I don't know how Southwest Airlines managed to NOT communicate with me and say, "Oh, hey. We noticed your flight got cancelled. We want to make things right again. We noticed that you booked these tickets at your new address. Would you like us to send your refund there?" BUT WAIT, THERE'S MORE. The employer discount company is called Life Planet/Planet Life/Trip Planet. I don't even care about them anymore, nor what they call themselves. But anyway, I called and got re-directed to them all 12 times trying to get a status update on my refund. And on each phone call, I had to wait 20 minutes EACH TIME for an agent to pick up the phone from it being on hold. And THEN, I had to wait yet ANOTHER hour for each phone call to be placed on hold again.12 times! That's ridiculous!! All Life Planet said to me is, "Woops! Sorry. Southwest Airlines sent your refund to your old address and it never got there. We can't do anything about it now. You'll need to talk to Southwest Airlines and see what happened." ‼OH.MY.GOD. So now, it's my problem that you guys lost my money, and won't even communicate with me now. (By now, it's the end of March 2023 when I got this news, since I had to wait 2 months for the billing department to send out refunds by mail.) So, by now, I've called Southwest Airlines 3 times for a status update. They told me they NEVER opened ANY of my claims tickets that was put in all 3 times. They told me that it would take up to 30 days for Headquarters to process these requests, and they don't know when they'll be able to even look at it. (This happened today, by the way, in mid-April 2023.) DUDE. That event happened almost 4 months ago. I have family members who were able to get refunds from this event in NO MORE than 1.5 hours after they've called themselves. This airplane company screwed us all over, and they STILL have their thumbs up their butts, saying, "DUHHH. We don't know when we can process this. But we'll try our darnest! OH, But here's 50,000 flight credits so that you can fly with us again. And we fixed our problems! 'according to their CEO in an email being sent out.' (You didn't your problems. They're still there.) And here's a bunch of $59 round-trip email advertisements so that we can make it up to you!" ... Sure. Be liars, steal my money, and "promise" that you'll get my refund back to me, even though you can't open up your own claims tickets to fix this problem. BUT SUREeEe! Let me send you even more money for BROKEN LIES you all have made up! In your dreams, 'GOING-SOUTH' Southwest Airlines! If you've made this far, thank you for reading my review. I wanted this to reach AS MANY PEOPLE as possible so that... 1 - I can get my refund back. I'm STILL waiting on it. So, please tell the CEO of the company when I should be expecting it. And 2 - Tell people to NOT fly with Southwest Airlines anymore. If you take another transportation route, you're saving a butt ton of money, you'll be happier overall, and you don't have to depend on an airline that may or may not get you home safely. read more

I've had good experiences flying Southwest Air over the years from several airports, including recently from Charleston International. They generally have good rates and I appreciate that they don't charge for a checked bag and have no flight change fees. And their buddy passes are free if you know a SW employee (unlike some other airlines; I'm talking to you American Airlines). The only negatives for SW are they don't travel to many foreign locations (but they have the U.S. covered) and you have to settle for whatever seat you can get when you board. I do wish they'd let you pre-select seats when you book so you can ensure you're sitting with your companion(s), but so far this hasn't been an issue for me. read more

The staff was wonderful, the prices reasonable. Flight on time, and they bent over backward to help me with accomodation for some physical issues I have. Now, if they could just make the seats more comfortable and give us a little more leg room... read more

Still haven't heard from them even though I called them repeatedly I have traveled the whole world and never encountered an airline like this read more

If I could do NO STARS...I would... Well...i always fly Southwest...now that will STOP. I had the WORST service at the So. CAROLINA airport. This African American girl, Brittany threw Southern hospitality out the window. They lost my luggage yet she was RUDE as hell, said she was going to keep the contents of my luggage etc..etc...she actually had a full blown argument with me instead of apologizing to me for losing my luggage. I am still waiting...no phone call...no urgency...no nothing. Just RUDE!!! Since luggage is free of charge, they won't bother to take care of it. I would rather be charged and have good customer service than fly with this airline ever again....and I have meds in my luggage, they told me oh well call your doctor. Also, when I called to check on my claim at 10am, 12/15, i was told there are people here, you will have to HOLD and I got a dial tone not a hold button. I will be filing a law suit for sure. read more

I always end up with a good experience at the Charleston airport and Southwest. Place is looking almost completely remodeled finally. Our service was great. Love the seats that have phone chargers. Everything was on time. JUst appreciate not have any messups on an important trip and thank you Southwest! read more

Southwest Airlines - Logo - Airlines Near Me - North Charleston, South Carolina

Boom! Made my day today. After 30 years I was allowed to go in the cockpit and take a photo!!! That was awesome. Who knows when the next time, if ever, that anyone will be able to do that. Hopefully for a long time and forever, like it always should've been. And sorry, I don't post pics of myself on here although it is a pretty damn cool pic. Maybe I'll change my mind and add it later. read more

My Southwest flight was on time and boarded easily. I didn't have the best boarding position but I still got a decent seat. There was plenty of food available near the gate, but it was pretty crowded and not really enough seating. read more

Southwest is Southwest. I simply love the fact that there are no assigned seats. I hate that they started (a few years ago) allowing people to pay extra to get early check-ins. When I first started flying SW, I was often able to get an "A' boarding spot, but I can never get an "A" spot anymore, and I refuse to pay $15 more to just step onto a plane a little sooner. For me, it isn't about when I board but the fact that SW sold out and allow people to pay more money for the privilege. That said, I have - not once- ever had to sit on the tarmac for a long time; my flights are never canceled, and my flying experience have always been positive. I LOVE that I can check my bag without a fee. read more

Friendly service both at the check in and boarding areas. Due to the airport being small, it's rather quick to check bags and get to the gate. read more

Easy curbside check-in! Friendly employees. Flight home from Charleston on October 30th, and Southwest is the only one decorated for Halloween. read more

Southwest Airlines - Southwest check in decorated for Halloween. The only airline decorated on October 30th! - Airlines Near Me - North Charleston, South Carolina

My friends and I decided to go on our very first vacation and I made tue mistake of booking through southwest airlines. We were supposed to leave at 11 a.m. on Sunday and arrive in vegas around 6 pm that evening. We arrived at 9 a.m. and they told us (not asked) that they changed our flight to go to chicago then vegas instead of pheonix to vegas. We said we wanted to stay woth the pheonix flight despite the delays because Chicago had a snow storm. They refused so we flew to Chicago in the start of our 26 hours of complete Hell. First we couldnt land in Chicago because as we told the man who refused to change our tickets back, there was a storm so we rerouted to indianapolis and sat on a plane for more than five hours landed and waiting. We get off the plane and before we get back to the gate they tell us we are flying back to Chicago. I wait in line for over an hour and a half to FINALLY get a way to vegas. They would fly us to South Carolina, Nashville, and finally Vegas. Well we arrive in South Carolina, the opposite side of the country and change flight crews. They ask where we are headed and tell us they cancelled our vegas flight so nashville is the last stop. We lost it. I was sobbing with distress. We didnt get a layover to eat all day and now the hotel I booked, treadure island, a whole day paid for and wasted. That alone is about $170 thrown away. Not to mention the $300+ i spent on our tickets to get there. So now starving, we wait 45 minutes to then be told we are stuck in Nashville over night and they refuse to get us a place to stay. So we all are all hungry and cry ourselves to sleep on the dirty floor. Morning comes and the crew isnt ready so now our san Diego flight is delayed. When we FINALLY board we are more than an hour late. Then they land at the wrong gate, woth with 15 minutes to catch our flight to vegas we have to go through TSA again because san Diego has you go through security when switching terminals only to make it by the skin of our teeth and arrive in Vegas 26+ hours late and so exhausted we couldnt enjoy what little time we had left of that day. This was our first vacation ever in all our lives. It was mine and my friends birthday celebration. I would soonee drive anywhere I go than take south west airlines. After asking for a refund for just the flight, not the missed hotel stay or event tickets we wasted, they refused and only offered us a credit. I would suggest avoid this company at all costs. Any other airline WILL refund your ticket when they screw up this badly. Southwest will have you spend over two hours waiting for them not to help you. Buyer beware read more

We fly southwest exclusively out of charleston and travel at least a dozen times a year for work. We've never had issues with them and love their customer service. As photographers we also love that their planes are always the same size - this means we know we will have room to take our camera gear on board with us. That's a big deal in our line of work! The open seating is nice as well. I'd love to see some updated planes in the fleet with more technology (USB chargers would be great) but they are seemingly well taken care of. We also love the 2 bags included in the price. read more

I fly southwest because of their smiles and customer service. Flight left on time. Arrived on time. Gave gates for connecting airport - this time into midway. I pay the $12.50 per flight for A boarding and it's like being in first class. Real planes - real people. Last time I flew a competitor it was a puddle jumper plane for 737 prices. Fly Southwest. read more

Of all the time we spent on vacation without an uneventful incident, it took Southwest 1776 out of Charleston to ruin it. Our return flight was delayed 4 1/2 hrs due to problems with opening a cargo door. To make matters worse, they kept giving the boarded passengers deceptive information before finally deciding to deplane everyone. In addition, i missed a much-needed doctor's appointment that afternoon which was difficult to secure. Now, imagine if a door encountered an integrity issue, what do u think about the rest of the equipment? Your choice of airlines to decide on may have gotten easier. For us, we are very disappointed in Southwest and will take a back seat to selecting them in the future. read more

This is my first time at the Charleston, SC airport. We were flying Southwest Airlines and supposed to get to Charleston around 4:00 PM. One of the engines in our plane would not start so that flight was cancelled. We were rerouted from LaGaurdia airport in NY to Houston, to Chicago, then to SC. We had to be in SC for my niece's graduation and our room was to be checked in upon landing. We ended up getting to SC at 1:00 AM!! Southwest at EACH airport were helpful and apologetic and offered us compensation and a room, if needed. We get to SC and speak with a rep from Southwest and they were extremely rude from the beginning. The so called supervisor named Benjamin Wynn was the worst. He proceeded to tell us it's not his fault or responsibility and how he was in the military and nothing about what he could help us with. Needless to say he was unprofessional, rude, and useless. They need to get better customer service than that. I won't be flying Southwest again if I have to come to this run down airport. read more

On my trip to Denver, my luggage never left Charleston. The Southwest destination tag must have fallen off. TSA found my luggage. Southwest did have it delivered to me in Estes Park the next day. read more

Worst service ever. Jeff the manager was extremely rude and did not help us at all. I will never fly through this airport again or at least Southwest into this airport. read more

Very upset that I was made to check my luggage on flight 4373 from Charleston - Baltimore - St Louis!! I am an A list member and have flown every flight I have ever had with Southwest with that bag as a CARRY ON. I even flew a full flight from STL - CHI with it no questions asked. I even have had it checked within Southwest's guidelines and check area and it fits. It is the largest you are able to check which is why I suppose it was taken. I choose Southwest for every plane ride but this has been my first unpleasant experience. I have jewelry and a laptop in that bag and was not even allowed to explain anything before it was rudely taken away from me and told it would be checked. The flight attendant did not get any of my information from me either and there was no tag on my bag!!! I'm very disappointed and hope there is NO damage to my personal belongings and they all end up WITHOUT ISSUE in St Louis. Again, I have never had an issue with Southwest so I hope this is a huge misunderstanding but I hope you are able to make this right! read more

After hearing great things about Southwest Airlines I booked a trip with higher expectations. The cost was reasonable and the fact that you could take two bags was awesome! It was my 4 month olds first time flying and I thought because the reviews were grand we would be just fine on this flight even though there was a connecting flight and layover on both round trip flights. I was very disappointed when we deplaned and were informed that our next flight would be delayed due to the air conditioning on the aircraft going out. What started out as a 30 minute delay became a 3 hour delay with a switch of aircraft. What's worse? The aircraft we were switched to turned out to be having maintenance issues also. They took an hour to figure that out... then when we were called to board, we were turned around again because the plane had "too much fuel". What was supposed to be an hour and a half layover turned into 5 hours with a starving 4 month old. I had a rental reservation that had to be pushed back twice, I missed my 95 year old grandmothers birthday party, and I ended up having to rent a car instead of the mini suv that I reserved due to the fact that the could not hold the car for me. This was by far the most uncomfortable and frustrating experience and there were no apologies or attempts at consolation from any of the employees at the airport or on the air craft. So disappointed in Southwest. Don't fly with an infant you never know with this airline I guess. read more

South west airlines has terribly let us down. Everyone of our for flights yesterday were terribly delayed or canceled. We ended up at our destination at 2:30 in the morning with no luggage and no apologies from Southwest. We have been loyal flyers but this is the end. There on time departure and arrival statistics are terrible. Try another airline. PS after two days still no luggage read more