It's pretty sad that United Airlines doesn't recognize United States Public Health Service as one of the uniform services of United States. Officers get deployed to missions just the same as our other sister services, we get deployed to assist when our country is in need of our services to aide in disaster struck communities such as hurricanes, floods, medical shortages, etc. I find it insulting when I travel in uniform; starting my deployment and the check baggage lady tells me I'm not considered as active duty. Shame on this airline. read more

Staff I dealt with was friendly but took too long to get my boarding pass and bag checked in. Gates are clean and have plenty of charging stations. read more

United Airlines - Airlines Near Me - Phoenix, Arizona

I purchased Polaris Premier to fly from Newark New Jersey to Tel Aviv. The first class lounge in Newark was wonderful however, the service on the airliner was horrible, especially after the fact I had paid thousands for this seat. I was not even allowed to go to the bathroom. Both first class bathrooms were closed for the crew to use. I could see maybe closing one, but BOTH? I was sent back to use bathrooms in economy. I am not a snob but the line was 5 deep for those restrooms. Of course this is due to the number of passengers and lack of bathrooms, one of the reasons I chose first class to begin with. The return flight service was no better. Next time I fly overseas it will not be with United. read more

I travelled for the first time with a new born and a toddler and I was amazed by the help and support of the staff in Rochester MN airport and PHX airport. They were very friendly and supportive even helped us pushing the stroller and carry one of our bags. In terms of seats they were flexible and helped us as a family be comfortable. For sure is a family friendly airline. read more

We have been flying this airline for a number of years due to convenience of locations and the free miles we earn with their cards. In the past, they were quite good, able to trouble shoot problems we had on two occasions in foreign airports (Frankfort and Sao Paulo). In the last few years customer service has deteriorated. When we tried to deal with an international flight that had too tight a connection in a foreign airport, they were rude and uncooperative over the phone and after an hour haggling with them, they made a change to an itinerary that was just as bad. Airline attendants have never been that good there, rudeness not uncommon. The food used to be at least okay. The last two years the food on their planes has been inedible. We now take our own food on the plane even though the meal is included. At a recent flight, our luggage was damaged upon arrival. Their staff at the baggage claim was very uncooperative and denied any responsibility. Obviously, I couldn't prove it was their incompetence so all I have left is this review. Choices for the kind of flights we need at Sky Harbor is limited so switching to another airline isn't much of an option. US Air is just as bad. The difference is that US Air was always bad, UA wasn't until a few years ago. Clearly, something has changed in their system to cause this. read more

Workers at check in station are rude and mean. I will not flight with United any more. They should find another job if they can't treat customers in courteous manner. read more

This was my first time flying United. Was going from Phoenix to DC. I mostly fly southwest, us airways, or American airlines so this was a new experience. Unfortunately they occupy the crap hole of Terminal 2 at Phoenix Sky Harbor. First time I had been on a plane in awhile that had a free in flight movie on the tiny drop down screens. Not that id watch those crap movie anyways since my laptop is loaded with better movies. I was lucky enough to get moved to the very last row to an open row by the flight attendant and my comfort level shot up although couldn't move the back of the seat since I was up again the wall. Overall the flight and service was good, one of the attendants gave me tongue lashing for getting up to pee while seat belt light was on. read more

Awful once again. 650 bucks for a flight and I paid extra for a window and they sold it and tried to upsell me again to get it back. Then tried to get me to check my bag when there was plenty of room on the flight. I am tired of being treated like shit by this awful airline and their shitty employees. Please go out of business because you are everything that is wrong with the service industry. Yes you are in the service industry which you clearly forgot! read more

I'd like to update once again we had a issue. Don't want to get long winded but we arrived in san Fran some one on the phone screwed us over and didn't book our connecting flight when our first flight got delayed. Counter person was no help but they are always limited. Requested manager and after a while he showed up and resolved situation. We got free hotel, shuttle, and food vouchers. If you complain about that your just ungrateful! Made it to vegas the next morning and got to party like a rock star. Thank you read more

Not the best, not the worst (that's USAir), but I definitely see they're allowing many free upgrades. I'm a Premier member and fly regularly - haven't had the advertized free upgrade in 12 flights. Rates nearly doubled too. Got burned when booking on UNITED's website that had a "STAR Alliance Partner" flight from USAir. I arrived only to be charged $25 per check-in bag (Premier members are supposed to be free) and not upgraded to Economy Plus. Thanks UNITED, I'm not feeling your love of my loyalty... read more

One of my favorite in PHX after southwest airline. I mean, for people who travels a lot and save miles, United is not bad. At least you still get a free drink, unlike US airways. read more

Worse Experience Ever! My flight was changed several times. In the end - we didn't make the flight because the last change they made we were unaware. We still could of made it, as we were still early enough to hit the gate (45 Minutes) but the Kiosk wouldn't issue tickets so we had to go to the desk. Once we got to the desk it got worse, Customer Service was so rude, makes me wonder how someone with so much attitude gets hired in the first place. I'm so frustrated as I was trying to get to my Grandmother's birthday. She is 91 and could be the last time I celebrate with her as she is not doing well..... Grrrr.... read more

Please read this United Management - please because if you continue doing things so horribly, I would guess you will be gone sooner than later. First class passenger here. Travel with at least one if not 3 others. Since I own two businesses I am going to give you the bottom line. Your pilots care and they are not the problem. Your flight attendants, especially the male ones, are old angry guys who clearly should not be in the positions they are in. Your baggage claim at IAH is just as bad as it can get. They lack the desire to treat people like human beings who are paying a lot of money to fly "first class". I'm not an upgrade customer. I'm am a full fare customer who ONLY, no matter the price, will fly first class. The guys (not the women), act like they are doing you a favor serving you, are blunt, no smiles, no positive tone to their voice and clearly just want to draw a paycheck. Not sure how you are going to resolve that with labor laws in place but truly that's your problem not mine. I also love when we arrived in IAH that the baggage claim is simply out of control. Whomever runs that, fire them on the spot. Like today. With 12 possible places to get your baggage from United, almost all of them went to just one isle. What makes it worse is the carousel two over from us got jammed and those people were furious. Our luggage NEVER came out. Why? Because the decision was to put our luggage on carts, two carousels over and NOT tell the guests that the bags where just sitting there FOR AN HOUR. All the while everyone, from multiple flights huddled and prayed that their luggage would come out. Several times, flight baggage went from one carousel to another and your two flight Assistants know nothing about whats going on. Retire them. Finally, when we did get a tip about out luggage hiding about 50 feet away from us from another passenger, the young male person who kind of standing guard over them acted like we all wanted to beat the living crap out of hm and always answered everyone with "I don't know why they did this" sheepishly. Oh also the food inflight was horrible. Shame on you. Maybe you deserve to go out of business or maybe YOU need to get fired and someone who cares about solving the problem will step in and actually save this airline. Better yet, just go out of business. I am sure there is many other airlines who would love your routes and customer base. Hell they are already getting them now right? Last point so you get it. I am flying to SFO on American Airlines over the labor day weekend. Not United. Little more money but money was never the issue. Won't fly you guys again. Not wanting to ruin what took me 35 working years of my life to afford. You guys waste my time, money and desire to fly. Again...SHAME ON YOU! read more

Baggage agents = rude and unhelpful Today was my first time ever flying United Airlines and I must say this was probably the worst experience I have ever had flying. United lost my luggage this morning and 12 hours later I still have not gotten my luggage. When trying to find where my luggage was the baggage agent who said she has been with the company 30+ years was rude, unhelpful and not understanding. Not the customer service I would expect from such a large airline. Get a better terminal, planes, and employees. Also while you're at it get a better check in process. read more

***There are not many United gates at the Phoenix International Airport; if you are flying United to or from Phoenix, you will likely find yourself on a small regional jet though United service runs smoothly here; the good thing here is the security lines at this terminal seem much shorter than the main terminal (Southwest and such) where lines get very long; there are not many food options at the United terminal though I did like the Mexican breakfast options that this terminal's Barrio Avion offers*** I do not know what the parking rates are at this airport, but I imagine parking here is expensive like other airports. read more

Today United Airlines displayed a new level of Customer Disrespect. We purchased 2 round trip tickets from PHX to Rome back in September of 2018. United Airline changed the equipment / aircraft without notification in March 2019. We lost our seating choices. We were lucky that we checked and we're able to get seats together however not our choice area. Today 6/16/ 2019 we were set for our international travel to Rome. However, United Airlines canceled the flight from PHX to EWR U1600 without any notice of the cancellation. When we arrived at the airport at 4:00AM, The Ticket Agents said it was out of their control and they couldn't help us find another flight today. All they could do is schedule us for the next day. The problem with the next day schedule is the seating choices were poor and we were lucky to get seats together, also the connections will be too close and the possibility of luggage missing the connection is very high. Also we now lose a day of vacation and have to pay for a hotel in Phoenix PHX. I called the United Airlines Customer Care line and had to wait 22 minutes to get answered. The Customer Service Agent was unable to help and told us to go back to the airport and ask the Ticket Agent for assistance. United Airlines Newark hub is a main connection for the world. The lack of alternate connection and aircraft is a total lack of Customer Service and disregard for people's needs. There were a number of people headed to International destinations, and we all were stuck in the Airport. So now I have to pay for a hotel, have poor seating and lose a day in Rome on Vacation. I will look for any other airlines to fly and tell my experience with United Airlines total disregard for the customer. read more

Baggage limit is 50lbs and very anal. I prefer southwest all the way free checked bags and better planes and more comfy seats

Customer service? None here!!! Got to the airport early and they would not accomodate us on an earlier flight unless we paid a $75 fee... really? You have seats available and will just leave them empty vs. Satisfying our requst? Would it have cost you more money? No it would not!!! Will not fly United again nor recommend them!!! read more

I bought a ticket with their new basic economy package. I didn't realise tickets were only $20 more for standard economy as they didn't advertise the pricing. I went to check a bag for $25. Which is more than fine. I'm 6'3 and I am slotted in a middle seat, so having a bag under the seat in front of me would cramp me up pretty tight. As I was prepared to pay I was then told that there is also a $25 service charge. United, let's be upfront when you're charging to check bags for the basic economy fee, it's $50. I already paid $650 to fly round trip from San Francisco to Phoenix, the least you could do is not have "fees." I can fly from San Francisco to London, round trip, for $450. The bilking of money from the consumer needs to stop after you're already making record profits and not adding any benefits to your flying experience, i.e. In seat entertainment, for the fees you charge. read more

This was our first time flying international with United. PRO: Nice business class section/ looks newer. CON: I bought a pair of business class international tickets at almost $10k and we were told that we would not be able to have a vegan meal when the flight was over 9 hours long! When I called ahead before my flight they said they were Not doing special meals because of COVID and the uncaring flight attendant reported the same thing. When I wrote to the customer service team to complain they said I was eligible for a special meal but should have called and requested it (I did, see comment above). After explaining, they sent me the most generic note. Not only did we not get a chance to eat on a 9 hour flight because they didn't have anything vegan when I requested a vegan meal in advance but it was an uncomfortable bumpy ride that was scary and I have been on a lot of flights! read more

NEVER AGAIN. Their computer had a glitch between the time we checked in and boarded, (they admitted their mistake to us) After the problem was realized, they still wouldn't let us on the flight, made us wait 6 hours for the next flight, when that flight arrived they made 17 people give up their seats before we could leave. I've continually tried to contact United, I've heard nothing back for months. United only replies if you make a big deal on social media, other than that, you'll never hear back. read more

It's no surprise that I am giving United a one star review. We booked months in advance for a trip to Hawaii. We bought two tickets at the same time and ended up sitting 14 rows apart. There were other families in the plane that were split as well. Parents split in different rows and the children sitting next to me. They over booked our plane ride home as well and we're offering $250 vouchers for people willing to sleep in the airport. Paying extra money for seats together is bait and switch, no better than a con on the streets. Never flying this airline again. read more

Booking flights leaving the passengers waiting for the crew to show up for over an hour! Terrible customer service!

Giving them one star only because there is no zero. Always last in introducing modern technology and lousy customer service. The last lie-flat first class seat I bought on an international flight because of my bad back didn't lie flat. Also quite cheap and unworldly - instead of dragging the customer off the plane, they should have increased their cheapo offer until they got volunteers. They didn't so I suspect the "management" of this flying disaster either caps what the gate attendants can offer or is too dumb to understand incentives. Suggest people fly Alaska domestically and Emirates or KLM internationally. read more

Had a terribly rude flight attendant. My husband and I were traveling with our infant and the plane had several empty seats. When the man in the third seat of our row asked if he could move to one of them to give us more room with the baby. Not only did she use hand gestures treating him like a child when he asked, once she said he could move he asked if he could bring his overhead bag and she told him to shut up then made him return to his original seat in our row. We were all mortified at her treatment of him. We travel so frequently as our family lives all over the country and we will never fly united again. read more

I really wish I could locate one of the agents who helped me on Saturday December 24th 2016 for a 6.18AM flight from PHX to EWR with final destination beyond EWR. She wears glasses, young, pregnant, maybe brown hair, caucasian and had reindeer ears. She was really helpful and kind! To add some perspective I have less than 10 mins of Internet left and 5 hours to go on my layover but there's no way she's not getting a good review before I am possibly internet-less for a month. I had 4 bags of luggage to deal with and she was helpful and even let 1 bag go through 2 lbs over, when another agent was asking me to move them to another bag (don't fire her, I had another bag that was ~6 lbs lower). After checking in ~4AM I needed to rush home to drop my car then uber to the airport. I got to the gate 1 min after the dates closed and there was no cabin space left. Normally that meant my luggage would be checked to my final destination. The last time I checked in hand luggage to the same final destination, which typically carries my most precious items, it got "lost". I explained to her that it wasn't safe and she worked on getting it checked in to only EWR. Some members of the cabin crew helped create some space in the overhead compartments in the end, and I was able to not check it in! I'm hoping this review makes sense, is seen by their supervisors & that I somehow provided enough information to commend these people. Travelling is usually stressful especially when my whole journey will be ~35 hours. I strongly feel that good people make a great company. Please keep them happy like they did your scraggly customer! read more

Absolutely the worst airline you can ever travel with! DO NOT WASTE YOUR MONEY! pay more for a better airline!! First of off when i arrived at the terminal there were only 4 people working at an ENTIRE United check in. My mom and i were traveling internationally and our first flight was from Phoenix to Denver which was followed by three other flights in order to get to our destination in Bulgaria. When we used the self check in computer we found out that our flight to Denver was delayed by an hour and a half, which would make us miss our flight to Germany and miss all of our other flights. After 15 min of trying to get someone to help us a guy told us to go to another person in order to get new flights. We waited for 30 min until i pulled one of the ladies aside and asked us to help and she said "can you not see that we are doing other things right now" i then found out that American Airlines had a flight to Denver at the exact same time so we took the flight with them (paid out of pocket) in order to make our flight to Europe! We called united airlines three times to inform them that we took a flight with a different airline and not to cancel our other flights and as we were about to board our flight to Germany we found out that united had canceled all of our flight even the returning ones. We then had to sleep at the airport for an entire night and waited hours to get new flights there and back. I will never ever ever travel with them ever again. They were all so rude and so not willing to help and lazy! Do NOT waste you time and money read more

First I want to say that I appreciate every flight that takes off and lands successfully. That criteria will always result in 3 stars from me. But... United really needs to work on customer satisfaction. I don't appreciate spending hundreds on a ticket and then handing over more money to check my first bag. I also don't love it when they delay my flight by an hour and a half and then change the gate we are landing at from 72 to 134 when I need to catch a connection at gate 70 in five minutes after getting off the first plane. Fortunately, my husband was able to run past 60 gates to get them to hold the flight. Not really customer focused any more, but as I said, 3 stars for a smooth take off and landing. I'll be tempted to try other airlines moving forward because I think customer service should be first right behind safety. read more

I purchased 2 tkts to travel from PHX to LAX.. I was connecting to flight to Europe. Since my travel plans had me depart 3/16 in light of the stuff going on with the virus I changed my trip to 5/25. LO airline was very accommodating. UA not so much.. they asked me to pay 125 per tkt not for change fees but fare change. I checked the flight on 5/25 is not even half full. After an unpleasant conversation with a rep I called SW and booked 2 tkts for 98 per tkt... today I called UA to inform them and after 2hrs on hold I had to hang up. Called just a short while ago in the evening and immediately got someone on the phone who admitted to not be UA but some consolidator and she informed me that UA no longer answers their phone lines as they have crashed. I understand the virus causes huge call numbers but leaving me on hold for 2+hrs and now choosing not to answer calls is not the way to handle a crisis. I AM DONE WITH UNITED! of course my tkt was the cheep one so I just threw 300+ in the trash can since it was cheeper to buy on SW than make a change on UA... very disappointed... Will not fly UA ever again! read more

ZERO STARS! Tried to take an international flight. Bought all tickets from Copa America and they gave us tickets to fly domestically and then internationally. Stated we can check 2 bags in for free. Go in to the airport and United will not let us check 2 bags free. If you're going to have connecting flights get your baggage checks correctly. One airline cannot be saying 2 bag and the other 1 bag. And why is it that my grandmother who is flying the same airlines same flight she can check 2 bags no extra fees through United? Terrible! Now we're late for our flights. I will also be posting this review on Copa America since we bought all tickets through them, but have to fly through united first. Also united never gave us the option to pay for our second bag. We would have gladly paid for the bag, but the lady didn't give us an option. Instead she was rude and gave up and left us. She just walked away with no directions whatsoever. Stephanie O. Was her name. You could have at least held your cool. You could have said just one moment while I get help. Instead you just left then 7mins later came back and angrily stated I cannot check you in. And just stood there doing nothing. Then angrily stated you will get us a lead to help us. Then disappear again! read more

Don't fly United. Ever! I was visiting family in PHX and I had a connecting flight coming in from Houston. On the way in my second flight got delayed and we ended up coming in at 12:30am instead of the 10:40pm scheduled flight. The bags took almost an hour to get to the baggage claim and we even had to wait for people to be at the gate after our 10 minute taxi across the runway. So far I'm wasn't even mad, I was just excited to be with my family. While leaving to go back home, my flight was over booked and I wanted to see if they wanted to take my seat for the credit but when I walked up to the gate attendant I was like "hey how are you?" and he has the audacity to say "very busy" and went back to what he was doing instead of say "how may I help you?" It was as if I was bothering him being a paying customer. Don't buy anything United also you don't bother their staff when you try and do something nice. I am livid! I was wondering why the ticket was a little cheaper, I would pay an extra $50 to not be treated like a burden or better yet, to actually get where I paid them to take me at the time I needed to be there. read more

I am sorry... I cannot continue this review... There are no minus stars, which is what United deserves based on our recent traveling experience. They bumped us off seats we had reserved six months in advance, and there was no communication to us at all. We noticed two days before our trip that for the second leg of our flight to London we had NO SEATS!! "Yes", they said," we gave you a refund for your upgraded seats." but unless you are looking at your credit card statement daily how would you know. Plus if your family travel enough you would not know what the credit was for either. At the end of the day there is an ethical aspect to this approach that United needs to re-examine. read more

Flew from PHX to San Fran to Seattle. Seriously, We should of drove. 1.5 hrs late to San Fran completely understood due to weather. Missed our flight to Seattle.The line for customer service 1.5 hrs. They couldn't see that coming! Flight Attendant was as friendly as a junk yard dog!!! Only nice person we met was in Phx was the gate agent! Never again!!!! read more

Shame on United Airlines Arizona schools are closed due to walkout starting tomorrow and my daughter will have to most likely make up the days. As such if this happens we will not make our flight to visit family. United's response? To bad you can get a flight credit but have to pay $200 plus the cost difference in fares if you change. The ticket was $190 damn dollars it is going to cost more to get a credit than the original ticket! Greedy, insensitive uncaring and just bad business. I did not ask for a refund I just wanted to hold on to what I already spent with them. Did they care nope! We already have your money so we don't give a crap about your issues or problems. I used United extensively for travel and my dogs after this it looks like I need to find another carrier that actually cares about their customers. read more

Worst travel experience in decades. The flight crew on my connecting flight out of Phoenix got trashed, so delayed indefinitely at midnight. Brain dead gate agent took an hour to get me on a dawn flight out, and a comped hotel that'll take me 2 hours to get to, which leaves an hour to sleep and shower, before I have to head back to sky harbor. I WILL NEVER FLY UNITED AIRLINES EVER AGAIN. It's a complete shit show. The absolute worst. I want to select zero stars, but this lame ass ap won't let me. It sucks. read more

Two out of 3 flights some kind delay at least 1 to 2 hours in Denver gates at least 3/4 of a mile apart carousels not working long delays for bags in Springfield you still pay $25 to check bags regardless read more

One of the most unprofessional ticket agents encountered, Matthew. Nasty and filled with threats he will take you off flight all because of something g he misinterpreted. Steer clear! On a positive note- Enrique at same counter is wonderful. read more

Poor service and hidden fees. Now I remember why I quit flying United. UNA-United never again

We flew from Tokyo to Denver on United flight 149 on Dec 24th. I usually don't expect much from airlines but I received the worst service ever on this flight. There was one male flight attendant and he was definitely in the wrong job. I don't know if he was having a bad day or if he is just completely burnt out. He actually spilled my neighbor's drink on me and the other person, didn't apologize or bring us a towel. I even told him what he did and he blamed it on the other passenger said he had too much stuff on his plate, which was a load of crap. So I spent a good 6 hours with wet shorts, nice. He also kept running into me as I was on the aisle seat. No other attendant was doing that so it isn't like I was hanging out in the aisle. The seats were extremely small too. We were kind of shocked how cramped we were in an international flight. They had us all packed in like sardines so they can make an extra buck. The greed is amazing, to hell with customer comfort, as long as United sells a few more seats right? I will never fly United again and will be encouraging everyone I know to avoid them as well. I am part of a large travel group, also have a travel-focused YouTube channel I run with my wife, and am a regular guest on a travel podcast, so I know a few thousand regular travelers who will find other airlines for their travels and will tell their personal networks to avoid United as well. We all heard about that poor doctor who United drug down the aisle after he refused to give up his seat. We were very hesitant to fly with them, but thought perhaps the negative press encouraged them to improve their service.....nope. We gave them the benefit of the doubt and flew with them anyway. Mistake, the service all around was bad and employee attitudes were not service oriented. All their employees seemed miserable and definitely took it out on passengers. read more

I have been using airlines since 1975. On flight UA 1145, departing from Phoenix at 9:15 AM on Feb. 14th to Newark, was the first time I was unable to fit in a seat. I am 6'1" and weigh 199 pounds. My knees were pressed into the seat in front of me, each person that passed in the aisle jostled me, and I was unable to use my laptop on my tray because of minuscule room. Over the years, passenger space has shrunk, understandable for profitable service. Still, there must be a limit. Soreness of my knees during the flight is proof that limit was exceeded. I have no power to change things, except with your web site. When companies do the wrong thing and become unresponsive, our only recourse is legislation and regulation. I am asking for help from anyone who can limit United Airlines from inflicting discomfort on its passengers. read more