Here is my issue: 1.) My seat on a United flight from Houston to London experienced an audio system failure. I was sitting next to a sick man and a crying baby. I was certainly annoyed that United's entertainment system failed to work and crew were unable to offer back up unit as other airlines typically do or a change in seat, or even a free drink. 2.) So, I purchased wi-fi ($17.99) so i would have something to do for eight hours. The wi-fi also failed to work leaving me no recourse or options. Also very annoyed that they made me pay for something that was not functioning. 3.) a United flight attendant offered $150 in miles which i was going to happily accept until she advised me otherwise and assured me i would receive a refund on my wi-fi purchase and additional miles if I waited to deal with customer service when I landed. I take the United employees word, to be the companies word. 4.) the incident report sent by a United staff member never came through as promised to my email address. I did double check that she was sending it to the correct address, in which I received all of my other correspondence from United Airlines. 5.) I never received anything so I reported it to United customer service directly. Their customer service offered me significantly less than the flight crew said was standard for an entertainment systems failure issue on an overseas flight. 6.) I am unable to receive a wi-fi refund because of the manner in which United processes payment and receipts- also a responsibility by united airlines. 7.) after a week of correspondence customer service continues to refer to it as a wi-fi failure and offered $75 mileage certificate as compensation, a full $150 less than flight crew advised i should receive as a matter of bare minimum. 8.) My customer Service representative refused to let me speak to a manager or higher up official. She was rude, dismissive and did nothing to help me resolve the issue. So even though i was incredibly polite, accommodating and understanding on the matter and dealt with the countless other distractions on the flight with negativity my only fault in the scenario was sitting in the seat chosen for me by United Airlines. All I really want is United to honor your word and to stand by the word of your employees. Having no entertainment for an eight hour flight wasn't nearly as frustrating with the total lack of empathy or respect I have received from their customer service team. I was perfectly fine with the $150 in United cash, that they then reneged on the offer is what infuriates me. read more

I would give this airlines zero stars if I could. To sum up my experience with them...just think of everything that could go wrong with an airline. Missing bags, missed connecting flights due to United stupidity, rude workers, damaged bags beyond repair, & awful customer service. I am beyond shocked. I will never fly this airlines again. Southwest is far better than this pile of garbage. read more

Flew from ORD to PHX and discovered my bag in what seemed to be a body bag on the other end. My bag looked like it had been shredded, burned and literally run over by the wheels of the plane before being unceremoniously placed in a plastic bag and sent up through carousel as if nothing was wrong even though half my belongings were missing or broken. every step of the way has been met with apathy and the sole advisement has been to 'go online and file a claim' or 'call the number'. Filed a claim - it will be 8-10 weeks before I'm even contacted again, never got a call back from the airline and when I called again, it is an 1hr wait to talk to a human. Absolutely absurd. read more

United Airlines - Flew from ORD to PHX and discovered my bag in what seemed to be a body bag on the other end. My bag looked like it had been shredded, burned - Airlines Near Me - Phoenix, Arizona

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The last review that I did about UA I was accused of working for them and trying to boost their ratings. That can't be farther from the truth...I am not an employee of UA. Today I had purchased a ticket on UA to fly from PHX to AUS through IAH. The flight was originally delayed about 40 minutes due to weather delays in the Midwest. That delay was extend to an hour...then we did board. While the co-pilot was checking the aircraft after landing he found a chip in one of the engine fans and the captain called to have the mechanics come over for a look. They arrived in about 30 minutes, but the repair took much longer and I was in danger of missing my connection at IAH to AUS. The gate staff looked at my reservation and booked me on a flight on American Airlines. Way to go UA! read more

We always fly United airlines and have been very happy with them. I was highly disappointed on this last trip that someone stole cash out of my suitcase. Very sad as passengers we are encouraged to pack everything, but need to worry about employees stealing from us read more

This airlines is truly the criminals of the airline industry try booking a flight and compare the other airline prices!!! I booked the same flight to a destination with another airlines and my cost was like $350 less and then when you call them up to get a better price it's even more they're bunch of criminals read more

Just wanted to say thanks for KILLING my brand new took case. I purchased a first class ticket in hopes that my belonging will be taken care of, Ha... Not So Much.. My case looks like it was drug by the plane during take off or landing. I dont understand why these knuckleheads CAN'T do a job that is so simple... read more

My husband and I decided that we'd fly United back home to Phoenix from Chicago. This was terrible! We had a departure time of 7:50pm and we arrived at the airport well before departure which was great but when it came to board, the flight had been delayed by 40 minutes. Well the new departure time came and guess what, it was delayed again, and then again, and then again! Ultimately the flight was delayed 9 times!! Well, they finally began to board for the final departure, GREAT finally!! Well the happiness slowly dwindled away into the abyss as we sat on a plane for 2 hours going nowhere just to be told the flight had been delayed until he next day!!!!!! Are you kidding, this is ridiculous! We were told that the delays were due to the weather but later found out that the reason was that they couldn't find a pilot to take the flight. Why couldn't they find a pilot?! This was ridiculously baffling! We then find out more information that the reason they couldn't find a pilot was because they didn't want to pay them! WHAT?!?! WOW! Well after all of that they supplied us with a hotel voucher which was nice but they had told us earlier that if the delay is weather related they don't supply vouchers. So we had to pull teeth to get it because we knew that the delay wasn't weather related even though that was the reason they gave at the start of all the delays. Finally it's the next day and we are at the airport waiting to board and then guess what happens? One of the pilot crew comes out to announce that the flight is DELAYED because the 1st Officer has not arrived because of an accident and the plane can't fly without the 1st Officer. We wait and hour and then are notified that the flight is DELAYED AGAIN!! Thank God this was the final delay for today! After all of the rigamaro, we boarded and had a nice flight back to Phoenix. We finally made it home safe and sound! So if you have loads of time or even days to waste on delays, this is the airline for you! If not, be cautious before booking with them because as with us, we had to cut another trip short and lost lots of money because of United's foolishness. We will never fly them again! read more

I don't scare easily...but I'm not immune to dread:) There are a few things that make me break out in a cold sweat: * Circus Clowns - I mean really...who thought this was amusing in the first place? * Any of the "reddish" colored PT Cruisers - Careening around, always filled with 90 year old snowbirds and always micro seconds away from hitting something...I just don't want it to be me:) * Outlaw motorcycle gangs - as opposed, I guess, to non-outlaw or in-law motorcycle gangs:) * The Maricopa County Sheriff - "Your papers are NOT in order...ve haf vay's uf makink you talk" * Airlines that have lost the will to live - United Airlines comes to mind:( I have a lot of miles logged with good old "Untied" Airlines...for a few years, I flew in excess of 250,000 miles per year...that's more than many of their pilots:) And they treated me well...always in the front of the bus...free use of the Red Carpet Club...extra miles for flights...all kinds of nice stuff:) Then I hit a milestone with UAL...a million miles!...wow...a million miles...lifetime Premier 1K status...yay! Then UAL hit a milestone...and it hit it hard:( All of sudden, I wasn't 1K anymore...lifetime or otherwise...I wasn't flying very much and the program that they had in place "vaporized" at some point during UAL's lean years:(...and because the service was crappy and the attitudes and pricing at UAL were worse, I pretty much quit flying them altogether. Let's fast forward to now...I've been flying a bit more lately and found myself back on UAL a couple of times recently (hey...if a client is buying my ticket...they can put me on whichever airline they want...except for Aeroflot...the only airline that truly, I'm not even kidding, terrifies me). UAL has really taken a tumble...I have trouble coming up with anything positive to say about them other than "we landed safely":( I've seen cattle being trucked to the slaughterhouse treated with more respect and dignity than UAL and its employees treat their passengers:( I didn't see any smiles or witness customer/employee interactions that were pleasant the last time I flew these guys (a couple of years ago)...it's worse now:( It seem everyone that works for UAL is unhappy! Polite requests for information, ETA's, ETD's are met with snarls and stony faces...inquires about seat assignments are greeted with smirks and almost open derision...there are no "pleases and thank you's" in the cabin...apparently the sole objective of the flight attendants is to keep you seated and quiet, or to collect revenue:( On my last flight with UAL, I saw a rather substantial flight attendant (in her early 70's, I estimate) intentionally ram the drink cart into a man's ankle...his crime was dozing and having a foot in the aisle...she snarled at him to keep his feet under the seat in front...so unpleasant and so nasty:(...and so protected by federal law...the same behavior at Safeway would get her arrested for assault:( It makes me wonder about the pilots...are they so unhappy that one of them could decide to see if a 767 can bore a hole through a mountain?...probably not...but the thought scares me just the same:( I understand why all these folks who work for UAL are unhappy...they've all had their pensions ripped away, they have taken massive salary cuts, their dreams have been dashed (it may even be that the only people still working for UAL are people that couldn't get hired anywhere else...sadly:( So they are not going to be giving their best...maybe they are even looking to take it out on someone...I don't know...I fly other airlines that have had financial problems (Frontier to name one) and the people you meet are all still friendly and helpful:) And there are still good airlines around that treat you pretty well and get you where you need to go with a minimum of grimacing:) At UAL, it seems that it has become all too easy for the airline and its employees to take out their frustrations on the passengers, so...one sad little star for the founding member of the Star Alliance:( read more

On our trip from Los Angeles Airport LAX to oahu Hawaii. Check in was easy. tsa lines were long. our gate for our trip to Hawaii was at the end of the concoarse too traveling on a 777 . The jet used to gates to get into the plane. I've rode on many 777 jet across seas and was not pleased with the lack of comfort the other 777 had. I drove all the way from Phoenix to get on this jet because of the price and the size of the jet.. Other airlines from Sky Harbor head smaller jets to cross the sea I want to my family to ride in comfort like I did to Europe. this was a bare bones basic 777 no frills no TV and you had to pay for your dinner really on a five and a half hour flight. yes they did give you a complimentary Cola a pillow and a blanket. the service is great the flight flawless . read more

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I booked a flight through United almost a year ago on a trip with a boyfriend and due to what can only be described as a Jerry springier life moment, aka boyfriend cheated and the other woman is pregnant, I no longer wished to be on the flight. I called in a very vulnerable state to see what could be done. I talked to a very lovely woman who was very sweet and comforting considering the situation. I asked what could be done considering the flight was non-refundable. I was advised that I need not worry, and that I could easily transfer the ticket at no penalty to me, that I just needed to do so within the next year. Seeing as it was a $400 ticket, I was thrilled. She ended the call with a you're to good for him statement and in that moment I just couldn't tell enough people about United and how caring and generous they were... Fast forward to today when I called in to use this credit I had waiting for me. The agent I spoke with advised me that there actually is a penalty and it comes in the form of a $200 transfer fee. Considering I had already spent $400 and was looking to book a $300 flight this just seemed absurd. How could the company who had been so caring before and basically talked me out of the flight , now be asking for another $200. I kept asking the agent why I hadn't been advised this earlier and she was rude and short with me. I asked to speak to supervisor. His name was Aden and he gave me his employee number of 13, which I doubt is really his employee number. To say he was rude would be an understatement. He would not allow me to speak. He interrupted me on several occasions and when I advised him of this he just did it more. He kept quoting the small print on the email you receive after booking. I explained that the service agent told me there would be no extra cost, I asked that he look up the call because this is the reason I didn't go on the trip before. He continued to be rude. At one point he even went as far as muting the call while I spoke and then I would have to say his name several times before he would take me off mute, which I could hear him doing. I am well aware that United is a large company and I shouldn't expect the family business feeling that I originally thought I was receiving; but I do think that if I did not take a flight at the word of their agent they should honor that arrangement seeing as I am continuing business. Well I found the same flight that was $336 with United for only $260 with Alaska, even though its $60 more than the transfer fee I'm going to invest my money with what I hope is a better company. read more

We're very disappointed with our experience after flying with United. We travel often, and understand baggage policies. Both myself and my girlfriend we're rudely talked down to regarding a baggage policy, proving the airline is not only petty but also has no regard for customer service. Even if offered airline credit after the episode, we would refuse it. Treat customers with respect, and upgrade your cheap baggage policies. Vowing to never fly United again. read more

Never flying with United again. Their baggage policy sucks. If you're traveling basic economy, you're only limited to ONE carry on item that should be able to fit under the chair in front you- NO full size rolling carry ons! First checked in bag is $30 and the second is $40. I paid $40 for a carry on sized bag weighing at 20 lbs. Such a rip off. read more

Lost my miles. Did not let me and other people with a connecting flight off first when late, had to run to another terminal to make flight, miss dinner. When told I missed dinner b/c of late flight they would not even give me peanuts. Seats more uncomfortable than Southwest. Ruined my suit case. read more

United Airlines - United fails in so many ways, this is just one of them... - Airlines Near Me - Phoenix, Arizona

I am beyond frustrated right now. I booked a ticket online through a third party site and I knew it was a basic economy but what I did not know was I was not allowed a carry on bag. I booked the ticket to my destination at the same time and Delta had no problem with me having a carry on. I even offered to pay the ch ckrd bag fee if they let me carry my bag on and they refused. It was not so much about the money but more I did not want my designer leather weekend bag to go through the checked bag process. The only solution they could come up with was charging a $100 buy out of the "basic economy" fare. I have flown regularly with United over the past couple years (including first class back in Oct), but this will be my last United flight. read more

This company is the worst! I booked a flight using points back in September. I received a confirmation number and went on my way. Today, I went to check my flight and to my surprise, the booking was cancelled. When I calked, they said that sometimes, bookings don't go through and you need to call to confirm. Thus us the most ridiculous things I have ever heard. I asked them to reinstate my reservation and they refused, I asked for my point back and, they refused. Do yourself a favor and stay away from this crap company. Chesney read more

I fly twice a week. This week I was put on a United flight from Phoenix to Denver. Probably the worst seating of any of my last 200 flights. I am not a small guy but i have my knees rammed against the seat on front of me. Just no way to get comfortable.. Heaven forbid if the guy in front of me want to recline his seat. read more

United Airlines - Airlines Near Me - Phoenix, Arizona

Worst Ever! Do they even want customers?? They charged me $140 for "Premium Seats" im in the 20sumthing row and middle seat of 3?? The charges didnt even show until they sent me my final flight plans...once it was too late to change without, surprise, another fee! I didnt even pick that and would never pay extra to sit in the middle...theres a reason those are the LAST seats to fill up everytime. Ive been trying to call and get ahold of them to make the changes for over 8hrs now and all I get is a automated attendant who after 5-6menus tells me nobody is available to help and to call back later, then it hangs up on me. Ive never had this issue with any other airlines! read more

United Airlines - Id crush you if I could! - Airlines Near Me - Phoenix, Arizona

Every one good but not every one is united I travel a lot for business and I only prefer United and it's worth being loyal to them You get good quality of aircraft , comfortable seating and most importantly friendly employee read more

Running a little late for a red eye flight from AZ to NY and checked my bag exactly 45 mins before takeoff, which is the cutoff for no longer accepting checked bags... Thankfully my charm and pro sales skills convinced Gladice to let me slide, but it was a close call. Did not check in ahead of time so unfortunately I was expecting to get the last row by the bathroom when they said my seat will be assigned at the gate, per usual. Not today! Bumped to first class! United rep says 'looks like Christmas came early - feel free to board now sir' BOOM! You guys rock. Let the pre-takeoff complimentary drinks start flowing, top shelf only of course. Do I look like an economy class peasant to you!? Ha! Ballinnn read more

Worst airline experience ever. Although I called to reschedule my flight, but demurred on accepting their outrageous rebooking fees, they canceled the return trip anyway. I found that out after I got to the airport. Their staff are basically parrots who squawk about their policy, but have no concept of customer satisfaction our, god forbid, basic fairness. After two hours of speaking to the parrots, I gave up and went to another airline. $500 for no service, but they pulled a tidy profit by overcharging a desperate passenger who took my seat, I'm sure. I hate them and will avoid united at all costs. I hope they fail soon as a company: they deserve to. read more

All I can say is there should be adult only flights just like they have adult only resorts and hotels. I would even be willing to pay more just for some peace and quiet! During both flights, to San Francisco and back, there was a screaming child with parents who were not prepared with things to do with them. No snacks, drinks, coloring books, games.....NOTHING! Just because it is a short trip doesn't mean parents can get away with not occupying your child. Arlines really needs to do something about this! read more

#United Much better boarding process, allowing Global to board without tripping over all the other passengers

I was nervous flying with them after reading some of these review . I did have a booking issue when I booked my tickets for my daughter and I, they sat us in separate parts of the airplane on the way back. She's only 6 years old so that wasn't going to work. When I called to change it , they said nothing could be done . The actual fight left on time from Phoenix and the flight attendants were nice . The flight back I went to the counter and asked the lady if they could try to make sure my daughter and I sat together . She immediately changed our seats and we chatted for a bit before boarding. She was amazing . Our flight was delayed , but only for 20 minutes and we still managed to get to our final destination almost on time . Not bad ... I'll definitely fly with them again. read more

United Airline better be careful they are about one pretzel pouch short becoming Southwest Cattle Carriers. On time, sure.Yup they had a movie on the teeny screen on the domestic flight, but not much else. And sadly their flight attendants made the TSA workers appear to be good looking. ( did I mention the lovely full body massage I got from the TSA lady? ...and it was free!! ) I remember as a kid flying Untied and the stewardesses and stewards looked with it and dressed with a certain snap to their vest. They had a sex appeal and you longed to be one. ( remember it was the 70s my friend) but now you thank God you have your 9 to 5 job and you aren't the one lifting those flats of soda and reheating disturbed looking TV dinners. And lets not even talk about that tiny weird bathroom area where they "cook" the food. Scary. But they did get us there and they didn't lose our luggage , of course we carried it on ..but there is always the potential. While not bad these days they just aren't good. And when one is flying across the country , one hopes and prays for a few niceties may be left . But alas in everyday flying one must suffer that which we call the friendly skies . Now these days you hope to have your legs not literally crushed , my poor 6'4" husband was pinned in to a quite gruesome pretzelish shape.You hope for a wrapped clean pillow and maybe a decent snack . Oddly enough United doesn't mind having snacks , you just have to pay for them...if I remember right it was like 7.00 for a bag of chips and 20.00 for a sandwich ....um something like that. But thankfully the water is still free, for now. read more

Again - one star for lack of negatives. So, to catch us up - flights are canceled because of the bad weather - otherwise known as blue skies and sunshine - and, after being trapped in my home airport for 6 hours, I am attempting to get another flight from Las Vegas to Seattle so that I can make it to my dad's wedding. (see previous review for story thus far) Lord knows what language the customer service line guy spoke, but it wasn't English. I fired up my laptop and met him online to get another flight. He said that the best he could do is to put me on a 5:45 am flight to Phoenix, and then a 10:00 am flight to Seattle. Why on earth would I want to fly to Phoenix? He told me that was the best he could do, as there were no direct flights. "You see, this airline doesn't actually fly to Seattle," he informed me. Looking at ticket on hand, I could only assume one of us was losing it. Online, my flight to Seattle disappeared, replaced by a flight to Salt Lake City. "That should do it," he said. "Seattle isn't in Utah," I spurted. "Oh, yeah..." he said, and then put me on hold again. I prayed he meant, "Oh, yeah - I forgot Seattle because we're so busy with all these complications due to weather," and not "Oh, yeah, Seattle is the capital of Tanzania." It was 1:00 am. I was sleeping at home, at least for a couple of hours. At oh-dark-thirty, I was sailing again through LAS TSA (love those guys!), I had no further issues with the new flight, other than that I was going in the opposite direction of my destination. Oh, and the seats are really tiny. But, we knew that. After my layover in Phoenix, my cute little pink polka-dot carryon and I tried to board the flight that would finally get us to Seattle. The nice lady at the gate told me that I'd have to check my bag - the carry-on bag that I meticulously packed with three weeks' worth of clothing and necessities so that I would NOT have to check anything or pay their insane $50 fee. The one that flew this far with me, no problem. I asked why. "Because the plane is too full for your bag, ma'am," she said as she wrestled it out of my hands. When I almost burst into tears, she told me that she'd wave the $50 fee. This time. Gee, thanks. I had to abandon my cute little bag with absolutely everything I would need for my trip at the end of the hallway, and hope like crazy that I'd see it again. Now, I was the very last person on the plane. The overhead bins were still open, and what did I see? I could have stored my bag and every last bag of the traveling Seattle Seahawks in the spaces left. There was plenty of room for my bag! My entire row was empty. I had no seatmates for the whole flight. Neither did the guy behind me. Or the lady across from me. Full, huh? Or, full as in, "We want another $50 and there's nothing you can do about it." Unbelievable. The flight attendants were polite, and the rest of the flight uneventful. I was just amazed at what I had to go through to get that far. The good news is that my cute little pink bag was, in fact, returned to me in one piece. The bad news is that the one piece is stained with giant black streaks and smells of jet fuel and sweat. Never again. United (aka US) airlines has UN-customered me for life. read more

My followup: Okay so over the weekend I found myself thinking more and more about what was happening with the travel credit, and I started to feel slighted, pushed aside...and for those of you that don't know me, I don't deal very well with that particular feeling. (You can probably thank my Leo-signage for that). Well anyway, today I decided that I would give this issue another shot, I would allow them one more chance to redeem themselves.... They came up short. So I spoke with two representatives, as one of them decided that after I asked for a supervisor, she would just simply hang up on me. Yeah, nice try lady, thank you for the additional ammo. Ugh. So I call back, get another representative...a mumbler no less...couldn't understand a word coming out of her mouth, but I reiterated my request to have a supervisor handle the issue, so after 10 minutes of waiting (were they waiting for me to give up? *insert evil laughter* Silly Mortals!) Anywho, I got 'Rick'. Yes, I am certain that this was an alias. But whatever, you can tell me to call you Don Quixote as long as you fix my issue (the one with the airline...my other 'issues' I own completely and sometimes revel in having them)...so 'Rick' is able to pull up the information (how is it that HE can see it and no one else can?? I dunno). Rick sees the flight that I called in to cancel, then he says call Reservations and they'll take care of it for you...this raises my ire. "Rick", I say, " I have been trying to do that very thing of which you speak for several days, I really need for you to come up with a better option than passing me on to one of those morons who are unable to pull up past flight records." Apparently Rick is not impressed by my condescending tone, so he gets snippy. 'In lieu of your travel credit, I will place a $150 travel voucher on your account and send you an email with the information. They will be able to see that" ...so then I say in my sweetest, most dulcet temptress voice (because he's still kind of being a prick), "If I do not receive your email, how would I be able to get back in contact with you, or will you leave a note on my account in some manner?" To which Rick the Prick says, "You can call our 1-800 number." Correct me if I'm wrong, but this doesn't sound AT ALL like customer appreciation, it sounds like a brush off, but I put my ire aside and ask again, as if he may not have heard me, 'Will you be making a note to my account so that if I have to call again, the next person will know what I am talking about?' R the P mumbles, 'I noted your account'. And I say, in a voice sweeter than the stickiest cotton candy that has ever made you puke at a carnival "You're THE BEST RICK! Thank you SOOOO MUCH!" And with a mumbled 'Thank you for calling United' he goes off into the night... Moments later, I got my email with the voucher information. I am pushing them up to 2 stars for not making me call them again to get this matter resolved. But I stand by my decision that once this voucher is used, I will never darken their door again. Thanks but no thanks. ***later that day (because i finally actually went into the email) *** GASP! He LIED! This is a $100 travel voucher!!! Grrrrrr!!! Back down to one star you bastards! UGH! read more

For so much money as the membership costs, I'd like to have better food selections. Carrots and dip are kind of healthy, but hard pressed to find much else. The Phoenix location feels very cramped and the layout of where the breakfast did is has people sitting around the table. It's a bit too close. read more

United Airlines - View after landing and going to Terminal 2 - Airlines Near Me - Phoenix, Arizona

United is officially the WORST airline ever and I have vowed to never fly them so long as I live. Never. Ever. Their ticket counter people? Horrible. The last time I flew United was with my husband (then fiance). We were going to India. For our wedding. In several days. The ticket counter woman wouldn't let him on the airplane because she said he didn't have a proper visa for flying through Frankfurt. He didn't need one. He told her, and proceeded to pull out a letter from the German Consulate in LA which stated "You don't need a visa to fly through here to India." She replied: "I don't care WHO you got a letter from, I'm not lettin' you on the plane!" Twenty minutes later, we convinced her to let him fly to Chicago, our layover, where he would recheck-in for our connection on Lufthansa. She yelled "They'll just tell you what I"m telling you!" They didn't. She was wrong. But thanks to her antics, he got a seat assignment far away from me and we had to sit separately on the 10 hour flight. When I wrote to United to complain (informing them that if she had succeeded in not letting him on the plane we would have MISSED OUR WEDDING) I never heard back from them. Ever. Nothing. No email, not apology, nothing. Which is why I am never flying their shitty planes ever again. read more

Disorganized, rude service. They don't allow you to bring a carry on anymore and make you pay for what is a carry on other airlines.

If I could give United Airlines a zero I would give them a zero rating. First time I use them out of Skyharbor airport in Phoenix Arizona. I was given a gift by my youngest daughter to travel with them to Sydney Australia. I would be flying out of Phoenix and meeting my daughter's family in San Francisco. I called United Airlines and let them know I would need assistance by wheelchair and also help with my bags. I arrived three hours early like they suggested since it was an international flight. I had a medium and a large luggage to carry that I was going to check in. There was nobody there to help me when I arrived. In fact a gentleman behind the check-in counter was standing holding the phone and not speaking. I allowed him 10 minutes of his silence before I thought he must be on hold. I asked him is there anyone available to help me with my luggage? He did not even acknowledge me. In fact a second United customer service agent came over to help this gentleman who was on the phone deal with the customers who were collecting on the other side of the counter which included me. This woman came to the counter where I stood ready for my bag to be put on the scale. And I asked her for help with my luggage she proceeded to help two other people and ignored me. I waited a total of a half an hour before I called 800 United telephone number to see if I could get help. To which I was disconnected twice. Inside of a half an hour there were six other people who were helped before I was offered help myself. The gentleman who was on the phone saw I was on the phone trying to get a hold of United customer service and I guess he thought I should go over there and help this lady and that was the only reason I received help. By the time I left United airline counter I was in tears. My experience did not get any better after leaving SKYHARBOR Airport in Phoenix in joining another United airlines flight from San Francisco to fly to Sydney Australia. When asked about my meals which were vegan that I did not receive any salad dressing or a roll of bread I was ignored. Luckily the gentleman sitting next to me gave me his. Upon returning from Sydney Australia and heading to Houston Texas again I was ignored by flight attendants when I received my veggie sandwich that was so dry I almost choked on it. I opened it up looked inside and it look like I had tomato paste spread inside and very little of it. When the flight attendant came by I asked him if I could have another sandwich I tapped him since I was on the aisle seat and spoke with him and he did not respond but ignored me. I asked for water so that I could take my medication I was ignored by that same flight attendant. When I asked for tomato juice since I couldn't eat the veggie sandwich I was given a cup and I asked for the can because I was hungry and I needed something on my stomach for the 16 hour flight I was on and I was given a look as if I shouldn't of asked for the whole can of tomato juice. When asked for a glass of water when they came by with beverages along with some more tomato juice I was given a look as if I couldn't receive both. When breakfast came on that 16 hour flight there was no vegan option it was either eggs or cereal I asked for cereal thinking I would get soy milk and no I got dry corn flakes with milk and some fruit slices. Needless to say it was not vegan I could not eat the cereal and just ate the fruit slices with a muffin that I'm not sure was vegan but I was hungry so I ate it so I could take my medication. I have never traveled on United airlines and needless say if I am given a gift by my daughter again I will deny it if it has to do with United Airlines. I am disabled, 62 years old and had the worst experience of my life with United airlines with my first international travel to Sydney Australia. I had never been out of the country other than flying to Canada. I usually fly Southwest and have never been treated badly by Southwest. I am very disappointed and I will tell everyone I know about my bad experience with United Airlines as I would never want anyone to go through what I experienced. read more

Terrible customer service in the US! Trying to get mileage credit for a flight that they booked due to cancellation of my original flight and this is what they send back... We're always glad to hear from MileagePlus® members like you. Thanks for writing. We are working with our partner on your behalf to credit your missing Star Alliance flight activity. If approved, the miles should post to your account within 60 days. Please check your account at that time to verify that the mileage has posted. You can then click on the "View All Activity" link on the "My Account" page for details until the activity appears on your next statement. There is a possibility since documents were submitted for your daughters' account they might receive the miles.unacceptable. They know myself and my 2 daughters were put on another airline because they booked it, I don't understand why it is so hard to credit these miles. Don't fly United if you don't have to. We're always glad to hear from MileagePlus® members like you. Thanks for writing. We are working with our partner on your behalf to credit your missing Star Alliance flight activity. If approved, the miles should post to your account within 60 days. Please check your account at that time to verify that the mileage has posted. You can then click on the "View All Activity" link on the "My Account" page for details until the activity appears on your next statement. There is a possibility since documents were submitted for your daughters' account they might receive the miles. So unacceptable!!! Don't fly United Airlines!!!! read more

I took one TED flight to Portland, OR and a United flight to return. They make flying as painless as possible. The staff is friendly. They are prompt with snacks and drinks. There is a wide selection of radio stations to listen to. For flights 1.5 to 3 hours they screen a selection of TV shows, over 3 hours and you get a movie. What makes time go faster than watching a classic episode of the Simpsons or clips from SNL? If I get a choice of what to fly, I'll go with United anytime. read more

First off, don't fly often and this flight was last minute booked. Online booking was very easy and simple. However I was unable to print out my boarding pass online because they needed to make sure my carry on was acceptable. That was my only complaint but I understand because it was a tight squeeze. Over all had a great fight and the fight attendants were nice and helpful! read more

SCREW YOU UNITED!!!! More like DIVIDED Airlines. Worst customer service ever. Hands down. Worst. Not even going to lie. I purchased tickets to fly from Phoenix to Fort Lauderdale and back. We were leaving May 2nd and returning the 5th. I purchased them through YOUR website at a nominal fee because they were straight through no stops which I thought was pretty epic. $620 a ticket? Straight through? No stops? Pretty bitchin deal I thought. You sent me my conformation email giving me the flight numbers, times, insurance info all that happy shit. What you neglected to tell me was that this flight was actually through US Air. Parked at Terminal Two. Traveled FOREVER through Phx to get to your crappy out building somewhere in the BFE section of the airport an hour before my flight. It took 20 minutes to get through the line only for the kiosk, A FUCKING COMPUTER, to tell me that the flight was being run through US Air. A dickhead service guy then bitched and moaned about how WE, my husband and I, fucked up and you were not responsible and directed us to march our happy asses out of your mold infested fly catcher of a terminal and back onto the bus and back to, you guessed it, TERMINAL TWO where US Air was held in the real portion of the airport. Of course when we got there I was already hyperventilating because our flight was closed and we'd missed it. Lucky for us, and you, US Air is not only amazing, but HUMAN and got us taken care of no problems. Sure... It wasn't the straight through flight landing at 4 pm EST... And I'd have to sit in Charlotte FOREVER... And I wouldn't be landing until 1am EST some 9 hours later and TOTALLY having to pay for that hotel day anyway. You people SUCK. Your customer service SUCKS. Talking to the people in your call center SUCKS. Writing a complaint to you and receiving no response other than it's my fault for not realizing that it was a code shared flight even though all of the documentation I have CLEARLY doesn't state that ANYWHERE (even in the fine print. I looked) SUCKS. This is one airline that I sincerely hope happens to go the way of the dodo. Worthless. read more

Well I recently had the misfortune to travel United airlines. From San Francisco to phoenix. I was humiliated & disrespected by a flight attendant. Due to myou being disabled & overweight. And was called a liar & made to walk back to front of plane to show my ticket again.and when I tried to explain was ignored& told I was not on the list ! But upon landing there was a chair waiting for me ? Anyways I filed a complaint in phoenix but haven't heard from them? So if your handicaped be careful if fly united? read more

The only reason that I flew United was because I booked my flight via Hotwire. I would not recommend United Airlines to ANYONE!!! I get to the counter at the curd and I am told that it is $25 for the 1st Bag...thankfully I only had one bag. The gentleman at the counter saw my ID card and asked if I was traveling on orders because that was the only way they could waive the fee. Yes, my gripe is about the baggage fee, but I just thought that was a little much. Also, they charge you on the plane to watch TV. I flew Delta on the outbound flight and had a great experience and got to watch NETFLIX for free...if I had to choose...go with Delta or Virgin. read more

Had my fly delayed and was told there was noway I would make it for my connect flight to Denver from Sky harbor phoenix. I was persuaded to change the my flight to the next day and if that's wasn't bad enough they lost my luggage. Now I have a flight for tomorrow and my luggage is in some random airport. Thanks united airline read more

I had a flight out from Cancun it was a good flight United Airlines did everything they could to get me comfortable awesome people that worked on the crew Everybody Was polite friendly gave me everything I asked them for of course business class is always good but on some Airlines it's not so great but with them they gave me the service that I paid for I would definitely be going back on some business trips with a business seat thank you very much you guys are awesome keep up the good work not like American Airlines read more

The customer service at the bag check in is just awful. They are yelling and talking to people like they are dumb when it's their equipment that doesn't work. Please give customer service training to the agents!! read more