Despite missing my flights and lots of reschedulings happening, Avery really shined through and helped me rebook my flight and did everything he could to ensure I was taken care of. Thank you for the amazing hospitality Avery, I appreciate it :) read more

Our flight to Denver from San luis Obispo was a disaster from flight delays due to ice on the wings even though all other airlines were leaving to our return flight which could not land in SLo but was rerouted to LAX stranding us with no hope of flying home until the next morning and was cancelled. We had to book a hotel and a rental car to drive home.we tried to get reimbursed for the hotel and rental car but was told due to the weather they could not help us. Think before using United as your 2 hour flight may turn onto 2 days and in up driving yourself home. read more

United Has Canceled Our Flights THREE Times in the Last Year! United just cancelled all flights on our latest reservation (C1ZG56), so I've had to cancel this itinerary completely. We've already booked our accommodations, we don't have flexibility with time off, and we may not even be able to afford to book flights without using miles, so we may have to cancel this vacation altogether. We have two friends who got paid $1600 EACH to agree to get bumped off a flight just to wait 3 hours for the next one. Yet we have been offered NOTHING after three different flights have been canceled on us in the last year, twice on this reservation alone! When we asked for compensation for these unreasonable inconveniences, we were referred to some covid disclaimer about having the right to make changes without compensation - this is a morally reprehensible way to treat loyal customers. Due to this and the latest woke diversity hire nonsense that puts customers' safety at risk, we will be doing our best to avoid booking with United after our miles are used up. read more

Love flying with them! Convenient and kind staff. I had luggage lost and they were at my house within 2 hours. read more

Checked in 2 hours before my flight and went through TSA security to wait at the gate for my flight. Boarding time comes and goes without any announcement. Passengers are frustrated and confused. No gate agents and No announcements. We all had to go back out to the ticket counter, and ask what was going on? Agents did not apologize and simply said we will rebook you on later flight as it has been delayed 7 hours. Rebooked on a flight 7 hours later....missed all connecting flights. United Airlines supervisor, R. Hamilton is the worst CSR I have ever encountered. I am really not sure how this airline stays in business. Will not fly United ever again. read more

I am disappointed with my decision to make United my primary airline and miles card affiliate. They sent a plane without a working wing de-icer to Chicago in November for an early morning flight. What ensued was a 20 hour travel day getting from Chicago to San Luis Obispo. When I finally arrive at 11:30 PM, there are no United employees present to help me retrieve my luggage, which has arrived earlier than I did. When I return the next morning at 8:00 AM, still no employees present and I am now into my 2nd hour of trying to get my baggage. Three calls to the United 800 number got me nowhere, as even they could not locate an employee on site. United's customer service has been extremely disappointing. I will be looking to other local airlines for my long term needs based on this experience. read more

This review is about one particular United airlines customer service agent. Admittedly, we were late for our international check in. Bryan was frank, but very friendly in explaining our situation on how cut off time for international flights is 60 minutes. Bryan showed particular poise and professionalism in his explanation, and provided great customer service with a smile. We appreciate his patience, his candor, but overall his willingness to help. We observed Bryan trying to accommodate us in the best way possible with our shortcomings, but even when our options were limited, He showed genuine desire to help, and maintaind friendly, professional, courtesies at all times. His great Service was delivered in light of a very stressful time, a line up a passenger is getting longer and longer, international check-in which took extra time, and a busy holiday season. Despite our unfortunate situation, he delivered our interactions with a smile, and always remained positive. We would like to submit this as exemplary customer service. Bryan is a fine employee, And we appreciated his extra efforts to accommodate United airlines customers. His service goes a long way for difficult situations. We would like to make his supervisors and coworkers aware and make sure the commendation is entered in his permanent work file. read more

You are lucky if they even show up for work. I came 45 min before flight. I admit that is closer to time but it's slo airport. There was zero ppl in airport and also zero ppl at front desk so I could not check in and missed my flight. read more

Hey everybody what's all the beef about United.? I just took another flight from Los Angeles to San Luis Obispo enjoyed the View, the staff was nice, they attempted to even add humor to the safety lecture, and while I was in LA making my connection, the service assistant at the customer service counter help me with my mileage and it was real nice. Airline seems fine to me. Let's go. And when I got to San Luis Obispo and my bag was the first one off the plane, it really doesn't get much cooler than that. read more

Convenient to fly right into San Luis Obispo, but both my flights were significantly delayed, several times. For about an hour of in-flight time from San Diego, took about 6 hours; think I could have driven in that amount of time! Also, no snacks or drink service, just water. But, two stars for the friendly service. read more

United Airlines - United Express- SLO - Airlines Near Me - San Luis Obispo, California

I have been contacted about undelivered items yet they keep raising their prices for shipping I just want the items already I have paid thousand and 50 dollars already but they won't ship the items read more

Pretty bad airline, they cancel all the time from SF to SLO when it's the last flight. I always have a rental car standing by with awesome Hertz standing by But the baggage people in San Luis Obispo.....uggghhhh read more

Weight scales are off in favor of United fees! Considering we are in wine country, Alaska Air allows wine to travel free and is worth it if that is your purpose of travel. I weighed my bag on an Alaska scale, after I had weighed it at home (one pound difference, but under the limit) and the younger blonde woman behind the United counter yelled, and NOT in an informative manner, but rude, that I had to weigh it on United's scale! Well, yes, I know that, but I didn't want to hold up the line and it was a scale and rather than delaying other passengers, I wanted to do a quick check so I could make changes if need be before getting in line. Since it is a very small airport, I encountered the yelling customer service woman at the counter. Her attitude did not change. She was short and very sarcastic. My bag gained almost 10 pounds from my scale, to Alaska's scale to United's. How? Her first suggestion was that I donate my wine to United! That is why! On a separate occasion, my flight was delayed, delayed, delayed again and then cancelled. It wasn't until 4 hours of delay did United offer granola bars and water. The airport has a small concession stand that is very overpriced. Items should have been offered sooner. Also, for some reason, when, yes the same customer service rep (again, the airport is very small), rebooked my flights, she managed to book me out of San Francisco, but not out of San Luis Obispo! She was overwhelmed on this occasion and I believe did the best she could do under the circumstances, however, she refused to admit her mistake. Odd. I ended up calling United and was able to get more accurate and speedier service. United did give me miles as compensation and said were supposed to give me, "a few drink tickets," which there was only one, but I had to leave the next day, since the airport has limited flights. I completely missed the very reason I was travelling to my destination. However, I was travelling to Kaua'i, so I could enjoy the rest of my vacation. Now, to get my bag. After 6 hours delay and told I would leave the following day, the same rep called to have my bag that was mysteriously on a flight going out of SLO even though I wasn't booked on a flight going out of SLO. While walking to pick up my bag in baggage claim, I called for a ride from the airport and finalized my travel with the rep, taking 10 minutes total before I arrived at baggage claim. My bag was not there. I waited in line, where a different agent was doing their best to deal with a difficult situation with a passenger who insisted on travelling even though they had a completely different ID. A shorter dark haired gentleman shouted on a walkie talkie to, perhaps, a pilot about a certain customer, "not giving a shit, and thinks they know it all." Lucky me, he is the one who, of course helped me. I explained I was told my bag would be at baggage claim. He stated very rudely, "Oh! You're the one! I waited for 30 minutes and put it away!" He stomped off. I didn't know if he was going to get my bag or what. He came stomping back and slid my bad from about 20 feet away with a very hard push and stomped off. At this point, all I could do was laugh at the absolute absurdity of it all. Due to there only being 3 airlines, American, Alaska Air and United, at SBP and my mileage plus membership, I will likely fly United again out of necessity. But, once my miles are up, I will go out of my way to use Alaska Air or American. read more

Yet again, United can't stay on schedule. This is the 4th of 5 recent flights I've been on that either cancelled or had significant delays. One person at the counter and a line that is all the way through the terminal. We will now miss international connecting flights in LA. Maybe American has there act together. read more

Three times in five weeks cancelled flights after delaying them, arrival 7:15 changed to 9:45. 9:45 CANCELLED! THREE times in FIVE weeks. They can do it because they simply don't care! As a general rule I try very hard to avoid United and American Airlines. American shouldn't be allowed to have that name. Substandard in every way. read more

I don't really know where to start with United, but our recent trip with them was pretty terrible. The flights always seem to be delayed significantly and the customer service (or lack there of) never can seem to help the issue nor do they take responsibility for their actions. We have put in hours on the phone, several emails and formal complaints in attempt to fix our last issue, but have yet to get a response a week later. After this last trip, we will be flying with other airlines - not worth the stress or hassle. read more

I would give them zero stars if it would let me....the worst airline I've ever flown is United. Almost every staff member, flight attendant or gate attendants are rude, they treat you like you're an inconvenience to them....I don't think they realize customers pay their checks. I flew American Airlines and JetBlue recently and they are miles ahead in customer service. I wish there was a different airline that flew out of San Luis Obispo because I would pay extra for anything other than United. SLO get rid of United or at least demand an attitude adjustment of their employees. read more

UA 5676 We just had a VERY terrible service experience with Caleb H ticket agent for United Airlines in San Luis Obispo airport. My wife's flight was scheduled to depart at 5:25AM from SLO to Denver. We were at the ticket counter at 4:40AM, No one was at the counter (no one was at any of the airlines baggage counters that early. San Luis Obispo is a small airport. We were starting to use the automatic check in for my wife's bag, the ticket agent doing nothing but standing there summoned us to let him assist us. With a glance at our flight information he admonished us that we were late and our bag may not make the flight. He confirmed we were 45 minutes prior to departure, then called on his radio to advise baggage handlers that he had a late check in bag and it was okay that the bag not make the fight as we were late. On weighing the bag it was 3 pounds over weight Caleb H would not let us remove 3 pounds (which would have taken less time the the discussion about the charges and insisted on us to pay $125.00 overweight penalty or he would not accept the bag on that fight. I ask to speak with a supervisor Caleb H stated he was the United Airlines supervisor for San Luis Obispo airport. We paid $125 and I walked my wife to the security gates. No other persons were at any of the security lines for entrance to the gate areas. The airport area was virtually empty at that time! I returned to write down Caleb H's badge information at his ticket counter, he ask why I needed it, I replied to lodge a complaint with United Airlines and on social media. CalebH at that picked up the overhead paging system and summoned law enforcement. Caleb H's standard customer interaction was one of aggressive intimidation with the threat of punitive retaliation from the onset. United's check in policy as stated on the website "For most United- and United Express-operated flights within the U.S., travelers with checked baggage must check in at least 45 minutes before departure." read more

Reminded why I don't fly united. Luggage was lost on a direct flight from San Francisco and now I'm going through the BS where they say it's going to be on the next flight, but it doesn't show, so they say it'll be on the next flight, but it's not . . . . Repeat. The help line is absolutely no help, hold times are over 20 minutes and the machine is awful at speech recognition. Do yourself a favor and fly Delta or SouthWest. read more

Traveler beware...our most recent experience with United at the SLO check-in desk was a night mare. The agent (who has been there for at least a decade)attempted to check my wife in for her flight from SLO on United to Swiss Air (their airline partner)in LAX with a connection in Zurich to Vienna. He tagged her bags to go only to Zurich...of course we protested and he said that we would need to collect our bag in Zurich and checkin again...absurd. We kindly asked him to check our bag only to LAX and we would claim it there and take it to Swiss ourselves. He then cancelled the bag tags and accidentally also cancelled the Swiss air flight reservations. He handed her the boarding pass to LAX and sent her on her merry way not telling her about his mistake . ..fortunately she received notification from Swiss that her confirmed flights had all been cancelled. She marched straight back to the ticket counter to ask what the agent did and he then tried to blame her for having the reservations linked in the first place. Accidents and mistakes do happen but in this case the United Agent Knew exactly what he did and was happy to just send her off knowing it would be a huge problem. Bottom line...we had agents at the travel agency, Swiss and United trying to fix United's mistake...She paid over $3000 for this ticket and another $200 for seating fees....she was told that she would have to travel standby on both flights and would have to travel in whatever seat was available...she was the last person to board the aircraft on both Swiss flights. United has never responded to the complaint that we sent them. Be careful when dealing with them and always look at your boarding passes and baggage checks before leaving the ticket counter. Having plan B when dealing with United is also a good idea...we have almost routinely had to retrieve our bags and drive to LAX or SFO as flights are frequently delayed or cancelled from SLO. read more