This is possibly the shittiest airline ever. If you buy a economy ticket they will make you check a bag even if you dont need to and pay for it. Additionally, they some how didnt have enough crew to board a flight and I am currently waiting on a wednesday night at 12 am. The worst airline. So shit. read more

Alex Urbina at United ticketing/check-in at SeaTac Airport (Seattle) was extra helpful as my TSA precheck number wasn't showing up on my e-ticket or my printed ticket. I tried twice to enter my known traveler number, but it wouldn't print. Alex worked with another staff member to solve the problem and I was on my way! Thanks, Alex! read more

I paid for flight protection. I was promised a refund for a flight that was cancelled due to COVID by my traveler. I was told that I could book for a relative and be reimbursed if I paid for flight protection. Now I am out $362.00. No reimbursement is being honored. Stay away from them unless you want to lose money. they do not keep their word. read more

Just be aware of the scam they pull with small print!!! If you fly economy you HAVE to not only check your so called carry on bag but they force you to pay $30 to do so. I fly all the time and have hundreds of times in my 45 years and I will NEVER fly United EVER again! You have been warned. I know that $30 is only the price of a bottle of water in the terminal but it's the way they sneak it in at the last minute that bothers me. Ok I will read my agreements completely from now on for an hour before I buy like its a used car contract! Lol read more

The service personnel is much better is Seattle then San Francisco. Very polite. Explain everything. Help with process. Even though the regulations on United airlines are strict the other airlines. But customers service is better the San Francisco Home hub. read more

I've flown over 12 times since May and used Southwest, Alaska and Delta many times, this was my first on United. I'll keep this real short, just like their legroom. Don't fly united if you're over 4' tall. ** Update ** My second flight with United. I am not even on the plane yet and already know it's going to be a bad time. I use the same bag with the same things in it for each flight regardless of where I'm going or what airline. This time I get to the counter and find out it's slightly overweight, no one has ever told me that before but not only was I told, I was harassed by the "Gate Keeper's". I politely explained that I've been flying with this exact luggage for quite awhile and never had an issue, and the Ogre...errr woman shrugged her shoulders at me and said "$100 if you want to make your flight." I asked to speak with a manager and this guy walks up, does not even have the respect to look at me and says "Give me your credit card if you want to leave." It's not the money I'm overly angry about, its the airline that obviously does not care about it's passengers. They are definitely the Comcast of the sky. read more

United Airlines - Airlines Near Me - Seattle, Washington

I wish I could give them negative stars. Or at least zero stars. I was flying home from a visit in Seattle to Upstate NY. I was on a flight from Seattle to Newark (then on to Albany) on June 26th. After arriving at the airport on time I was told that the flight was delayed. Eventually, they canceled my flight entirely. On Tuesday, June 27th I spent over two hours on hold with United reservations and was booked on an American flight that same day (two stops, three airplanes). It was set to take off around 9:30 pm. When I tried to check in to the flight I was told that the booking was incomplete, then told the booking was canceled entirely. I spent another two hours on hold with United reservations and booked on a flight leaving at 11:30 pm (June 27th) via Chicago. I arrived at the airport on time again, the flight was again delayed. Then they canceled the flight entirely around 2 am. While all of this was happening United had ONE gate agent trying to rebook 200 people on other flights. Then the gate agent left after helping 5 people. The following day (June 28th) I woke up to a text message (received 8:23 am) saying that they had rebooked me on flight 747 leaving at 1:54 pm June 27th. YEP! After some digging, I realized that this flight had been delayed from its original time and would take off at 10 am on June 28th. I rushed to the airport to make the flight. Then they delayed it and delayed it further. Another flight to Chicago took off on time. But mine was again canceled. I got to the front of the line and the gate agent booked me on a flight to Newark. It looked like we were going to take off until one of our flight attendants ran out her clock. So then we waited for EIGHT HOURS for the flight to take off, losing another flight attendant and both pilots in the process. Around 10 pm (11 hours after the original departure) they canceled the flight. They had already boarded the checked luggage and there were zero gate agents. Actual passengers had to call corporate from the desk phone to get them to offload the luggage. Flight attendants were sleeping at the gates. Pilots were apologizing to everyone. This morning (June 29th) I have already been on hold with United Reservations for two hours. I was able to get them to book me on an Alaska Airlines flight for June 30th. When I tried to check in, I was told the booking was unconfirmed. So I called Alaska Reservations (2-minute hold time). They told me the booking was incomplete and that United owned my confirmation code. I am on hold yet again with United. I'm extremely reluctant to be booked on a United flight due to their repeated cancellations. NEVER FLYING UNITED AGAIN!!!! read more

terrible. over a 4 hour delay and they did nothing. they tried to give me $30 to cover for the delay.

Sunday September 30th started out like any normal business travel date. I was schedule to travel from Seattle to London via Washington Dulles. At some point before leaving my house I received a notice that my flight was delayed from 1:04 to 1:25. I wasn't thrilled with the delay as I only had 60 minutes to make my connecting flight, but I wasn't particularly concerned either. At the airport I checked my bag, flew right through TSA Pre-Check (see my review: http://www.yelp.com/biz/tsa-pre-check-seattle) and was at the gate by noon. Only one problem: no plane. By the time the inbound plane did arrive it was 1:10 and there was simply no way they were going to empty the plane, clean it and refill it in 15 minutes. The delay was going to last longer than the stated departure time and increasingly I was feeling screwed about making my transfer to London. Throughout the wait, the United ground crew was making almost continuous PA announcements regarding people's luggage - an odd mix of threats, bribes and cajoling to try to limit the number of carry-ons that people would be bringing on the plane. Free suggestion #1: If you don't want people to bring overhead luggage on the plane, stop charging them to check bags. I was lucky. My company allowed me to purchase an Economy Plus upgrade for the flight. In addition to extra legroom I had an electrical outlet to maintain a charge on my phone and laptop. Inexplicably, the outlets only extended to the Economy Plus rows. People sitting in Economy were out of lucky. Seriously United? Forcing people to spend $99 to upgrade to Economy Plus to have an outlet at their seat? That's just tacky and cheap. Free suggestion #2: Electrical outlets in every row of a plane is a basic human right. Finally at 2:31 we were wheels up. As I got settled in, there were two issues that annoyed me to no end. The first was that there was no wifi on board. It's late 2014, not 2004. Onboard wifi isn't some new and untested technology. For many airlines it's an amenity available on all flights and, I assume, a lucrative revenue stream. Related, each seat had a built in monitor so you can watch Directv in flight and for a fairly reasonable rate, I think $7. Except that I'm in Economy Plus. I've already paid $99 for this seat upgrade. Shouldn't free Directv come with that? Free suggestion #3: Get wifi in all planes, stat. Free suggestion #4: Directv should be free in Economy Plus and up. When we finally arrived at Dulles my United app told me that I had been booked on the first flight out the next morning. At least I had that question answered but my state of mind went from calm to catatonic when I saw my seat assignment, which was in economy in the back of the plane. My original ticket had me flying Business Class and now I was downgraded two classes. I totally get that as a re-booking I'm at the mercy of the god of available seats and while there were no Business Class seats available, there were Economy Plus seats available. I mean this was an $8600 ticket. How about a little acknowledgement of that? Free suggestion #5: If a premier-class customer gets downgraded due to a missed connection, standard operating procedure should dictate that they be downgraded only one class if possible. After getting to my hotel (See my review, Dulles Airport Marriott: http://www.yelp.com/biz/washington-dulles-airport-marriott-dulles?hrid=R1WijWVXBN9TuplVtOxRcQ) I called the United Customer Service line and explained my issue to a very nice agent who was more than happy to "upgrade" me to Economy Plus. Well at least I'll have an outlet so I can write this review! Across the board every United Employee I interacted with was professional and represented United in the best way possible. Ultimately I did make it to Heathrow safely and that's, of course, the ultimate goal. So thanks United for that. Since I initially wrote this review I have flown United three additional times and two were awful. From seat outlets that didn't work, to planes with no outlets, even on a cross country flight and even in Economy Plus, no wifi or cathode ray tube tv's hanging from the ceiling, I occasionally wondered if I was flying United or Aeroflot circa 1980. I really loathe this airline right now. But, since I have Silver status, I'll probably continue to fly it--and just descend deeper and deeper into grumpiness. read more

United Airlines - Cathode ray tube tv's hanging from the ceiling. Am I flying United or Aeroflot circa 1980? - Airlines Near Me - Seattle, Washington

The worst Airlines ever The flight late and never refund my money , they entitled to refund customer money if more than 2 hours late. Never use their service again. read more

United, I have officially left you as a 1-Million Miler this year, however I do have a ton of award miles so I am using them up for personal travel. Your planes are dirty - I realize it must be a challenge to keep them clean with all of your passengers, however it is downright disgusting. Pilots and most flight attendants are truly nice people - no complaints there. Rewards program and the Star Alliance are rock solid. Sadly, United, your former CEO made a deal with Delta and have what, only about 7 direct flights out of Seattle now? Delta offered to match my Platinum status - with about 60 direct flights out of Seattle, and being an international airline, I made the jump. read more

Over crowded. No covid protocol were followed, staff was almost obsolete, very dangerous company to fly with since they are taking international travelers and don't make everyone wear their mask properly. read more

Terrible! Purposefully made me miss my flight. I was there in plenty of time1.5 hrs to make my flight. Beth C in Seattle held me at the front desk telling me I wouldn't make it. I said maybe if we hurry. My flight is still on the ground, but she wouldn't let me go. Told me that because I had a cat the paperwork would simply take too long. No one told me that I needed to make extra time for cat paperwork. Now that my plane leaves in 15 minutes it is all of the sudden a quick process. Alaska airlines has always been so accommodating and Delta as well. These guys are jerks. Can I give less than 1 star? read more

Their customer service is very rude. I tried using the mileage plus rewards that I had accrued by frequently flying their airlines and I was very disappointed. Their hotels website is badly built and gives misleading information. a) The extra fees for a reservation is not clearly displayed (at least I missed it) and it is especially misleading when they add a line that says "mileage includes all taxes and fees" ! b) After reading about the fees in the confirmation, I went and cancelled the reservation. And in the cancellation page it said "miles used: xxxx miles refunded: xxx", but guess what, it was a non refundable booking and I wasn't refunded any miles. And they said it is not possible to revoke the cancellation as well because they don't have tools for it (even though the rooms are still available!). I understand what a non refundable booking means but then, why would the cancellation page tell that I would get back my miles!! So misleading! I lost all my miles for nothing! c) above all, when I tried explaining this to the customer service they were so rude! I'm especially pissed with the supervisor named "Monica Marceau" (I hope I spelled it right). C'mon at least apologize for your website's errors and talk back nicely how difficult it is! Anyways, this was my experience guys! read more

All I can say is if you're #5 for boarding , you will be told Overrrrrr & Overrrr how you get to come on with you and your coat and nothing else lmao! I guess their new Basic Economy class means you get a Russian roulette back seat, no carryon and 1 personal item. They reiterated so many times how group #5 had no carryon options that we started making bets/jokes on how many times they would remind us LOL! Like ok we get it , we're cargo seat passengers lol goodness! When I got up to the gate i had a passport size fanny pack on my belt line and a backpack on and the guy really made me stand to the side and place my worlds smallest fanny pack in my backpack before boarding....Ummm really dude?? nonetheless flight was cool with some turbulence... read more

My daughter and i go up to board, and her masked accent was so hard to hear, but she said we couldnt board yet. I thought children (she asked my daughters age) could board. But who knew my 6 year old doesn't count as a child per united boarding passes. PS, there were 6 children which boarded before, and most were above the age of toddler 2's. One star united, i wont be participating in your business any more. read more

By and large the experiences with United at the airport have been good. The customer service agents are generally nice and, contrary to the thoughts of the gentleman in front of me yesterday, they don't want you to miss your flight or to be sad. Flights go out of the N terminal, which requires a subway ride, but it's quick and the terminal itself isn't bad. Customer service on the phone leaves something to be desired, but I don't think most people are willing to tack on $100 a ticket to talk to someone who's name really is "John". Overall, United does a decent job and it'll be interesting to see what changes with the merger with Continental. read more

United Airlines is the worst. Their customer service is horrible. I booked my tickets to arrive on 12/3. A month later, my flight was changed from an eight hours flight to an eighteen hours flight and will be arriving on 12/4 instead. Thankfully I was checking for my flight information and found out that my flight was changed. Otherwise I would show up and miss my flight. I called to ask them and I was informed by their supervisor that this is normal and expect them to change again every month. They cannot guarantee if I will arrive on 12/3. This makes no sense to me. I asked them if I arrive a day later, every I planned for the 12/4 will be cancelled, are they going to compensate for that. Their response was no! I am done with United! Never again! Just want to let those of you who will be flying with United Airlines to be aware of their "no guarantee policy" in case you didn't know like me. read more

Bad customer service. Maybe I'm spoiled because I'm from Denver (and DIA is a big United hub), but I expect more from United than I experienced here. I came in at about 10:45p to print my boarding pass and check my bag. I typed my confirmation number into the kiosk and got all my paperwork just fine, and the ticketing agent grabbed my bag to check it. Fortunately, I stopped him to ask some questions that he couldn't answer and he had to call over a coworker. At the end of the conversation, she had the wherewithall to ask me when my flight was to depart. When I replied at 5am, she said, "Oh no, too early! You can't check your bag now, come back at 3:30a." If it weren't for her, I'm 100% sure my bag would have gotten on the wrong plane. She rescued me from her coworker's incompetence FOR REAL. I learned a valuable lesson just there. Fast forward to 3:30a. I'm flying business class so I get in the Premier line. I'm first, and I'm waiting to talk to a ticketing agent (I want to make sure the mix up earlier didn't mess up my ability to print another ticket for my checked bag). The agent shows up (late), and then proceeds to help the Economy line first. Infuriating! I wait for her to come to my line and then ask for help. She points at my hand and says, "That's your boarding pass?" "Yes, bu-" "Well scan it!" And then she walks off. Sooooo I wait, trying not to fume externally as much as I am internally, and have to wait until another ticketing agent shows up. This one actually stops to let me ask her questions, checks in the system to make sure the previous luggage tag had been deleted, answers questions about the in-flight meal. Unfortunately, even though she had a helpful attitude, she still had bad information: she told me there wouldn't be a meal on this flight, but it ended up that there was! I had two breakfasts that day and wasted about 10 bucks because I stopped at Starbucks under false pretenses. Ah well. The flight itself was fine, I got home in one piece, and my luggage arrived with me. Definitely don't believe what these ticketing agents tell you. In my experience with 4 of them, 2 were unhelpful and 2 were wrong. read more

I hope this trash Airline gets back on track in this millenia. But chances are grim. Customer service lady at gate would rather take a sunset photo at the gate than help people trying to get home. You can see the results of all these reviews, I even gave this Airline a chance after the dragging and brutality. nope. The airline and company is a joke and they should be utterly ashamed. read more

No issues checking in or at the club. Check in, gate and club agents were all friendly. Only issue is limited amount of directs from EWR.

We had a connecting flight to india and were going to miss it because of delay for which cause was not mentioned. So we stood in the queue at the gate to reschedule. The lady takes 20 minutes per person and there were 8 people in the queue. After we got to the third place, another lady comes and redirects the people in front of the queue to another queue which is five people long. Some decided to stay back and got processed on the first queue sooner than us. Usually people balance queues by moving people back at the line. That doesnt seem to be the case with United. When we get to the front of the queue after a loooong time on this new line, the lady says its the weather in Newark that caused it which made little sense since the landing was in seattle and previous lady already said the flight landed in oregon. So at counter this lady with very little expression or emotion says she cant do much for us that day. She can only book the same flight next day and we are supposed to pay for our stay in Newark ourselves since weather is out of their control. I had hope things will work out so i go back to the counter asking if they could still get us on a partnering flight. She said only in circumstances of "their failure" do they do that. Which means they feel bad for the customer only when its proven to be their fault. And this time the lady says the reason for delay was air congestion control. So what was the real reason!? With all this, we take our seats on the first flight to Newark. i hoped the disappointment with this trip was over. At the checkin again the lady decides its her right to put my cabin bag on checkin so she tells me that the bags going to my destination. I ask , do you mean it has to check in? She answers yes, i have to take care of the overhead capacity. In other airlines ive taken before this is usually a courtesy inform/ask situation which goes like: "im going to need to check your bag in because the compartments are full". And then i have the chance to process this information and adjust to it. But not with this airline. We get in and sit on the cramped economy seats and i keep my hand on the handrest. Guess whats there!? The remote! Which cannot be detached. So you cant use the arm rest without pressing a bunch of buttons. Next i get "page not available" when im trying to get some internet going. Amazzzing. And to see the flight map or time to destination, i have to swipe my card. Really!? Next they messed up our rescheduled flight with a flight that reaches more later and departs earlier and forgot to tell us. We got an automated alert and hence fixed before it was too late. On our rescheduled flight, the seats werent as bad and the crew seemed less unhappy with their job. They have a charging port but so hidden, that you have to go on an adventure under the seat to find it. But the credit card swiping device was very handy. And then my husbands audio port failed to work making the entertainment system unusable. Then they forgot to send one of our check in bags! And they wont even send it home. We have to go to airport to collect. When i went to airport the guy on united help line said the delivery guy took it and gave me his number. When i reached home and i called the delivery guy, he said he is in a different city(delhi) and doesnt service pune. So i call united again and he says he has no status or confirmation of the bag from jet airways where it was forwarded. After 24 hours of swinging calls between united and jet airways finally i get my bag on the second trip to airport. The apathy towards passengers, in-courteousness, the lack of customer concern, bad design of seats and bad service in general has lead me to conclude United is not for me. I should have known better after their last PR incident on news but have learnt now. Never again. It was a bad start to our vacation and hope this review stops many more such bad vacation for others. read more

A video emerged of a family being kicked off the plane because a 2 year old did not want to wear a mask. Then, the family was stranded, because United kept their bags and the child car seat. I've been personally lied to by United and left stranded by United. I will never fly it again and I will continue to urge people to never fly with United. read more

@united Extremely disappointed and frustrated with @united after they told my wife that she was required to sit in the very back of the plane, after we had already upgraded to premium, because she had a infant and a pet onboard. Crazy they'd discrminate against a military Family, who is on Military Orders. Yes lets force the solo traveling mother to sit in the worst seat we have available so the other passengers dont have to deal with it. And claim that its a regulation and standard procedure to do this. I highly suggest traveling parents to notFly united. Oh by the way, the lady working couldnt produce such documentation stating this so called regulation. Go figure. 0 stars. Dont fly united, they wont even reply or try to resolve the issue either. Corrupt managment. read more

I was a little disappointed for being held up at customs with my dog. I ran to my gate and a united airlines flight attendant told me she gave my seat away and the plane was full. I began to cry and went to customer service and they rebooked my ticket. While waiting at the gate I met the sweetest lady! Her name is Maryanne she's a united airlines flight attendant based out of Houston. We sat and talked a while. She ended up working the flight I was on and her kindnesses and hospitality was amazing! She really helped turn my day around when I needed it. read more

So can you believe it they did their internal investigation in this case and said both of us have to pay 4000 dollars to fly again united...I will pass and fly another carrier will gladly take my business somewhere else no thank you read more

Terrible service and terrible accommodations to their own mistakes. A delay for our flight was going to cause my girlfriend and I to miss our connecting flight so we followed the instructions sent via text message. However, to confirm, we went to the ticketing counter to simply view our options in case there might be a better one that we could not find. Upon our visit to the ticketing counter, the agent was of no help. Actually, she and 2 other agents managed to give us more problems than we initially came with. They were not willing to understand our question and started booking a flight without our consent or knowledge. From traveling multiple times, I noticed that she started printing new boarding passes without giving our options. We had to interrupt her and reiterate what we wanted. Which was simply a list of options. No further action. This agent then started giving us attitude and making rude side comments which we could hear even though she was whispering. That type of customer service anywhere is unacceptable. The outright rudeness continued as she purposefully separated me and my girlfriend 8 seats apart for both flights. At first I thought it was an unfortunate coincidence but after asking several other United agents, the answer was the same. "There are no open seats" along with rolled eyes and blank stares. Finally, as we boarded. The flight seemed pretty full but not completely for there were a few open seats. One being right next to me. So I asked a flight attendant a valid question that if the seat stays vacant, may my girlfriend occupy the space. Again, rolled eyes as well as a rude "yeah if no one is there." That response was rude enough that 5 other passengers on nearby overheard and chimed in confirming that the response from the flight attendant was uncalled for. I do believe in simple mistakes but this many is unsatisfactory and the attitude on top of that inclines me to publicize the poor level of service overall. Thank you united airlines for this realization. I will not advise others to use the services United provides. read more

United airlines is the worst airline in the world. You surely have heard of the incident of an old man being dragged out of the plane. I had several bad experiences with United as well. The worst and foremost was when I was flying to get married from Seattle to Mexico City. It is a two flight trip that turned into a three flight due to delays. All fights got delayed and there was no climate catastrophe happening at that time. It was just that all planes were broken and hey needed maintenance. Way to plan things out United. Customer care didn't give a f** about my issues and I didn't get reimbursed or anything, I just got moved to different flights to try to get there on time. I ended up wasting a full day due to all four flights being delayed. There were so much wedding preparations to be done that I couldn't assist no more because of this. It was a nightmare. read more

Delays delays delays! Then more delays. Just pay a little more y'all, it ain't worth your time to be waiting on this airline. No comps, just a bunch of apologies, excuses and sugary snacks. I feel sick. read more

I'm only giving 1 star because I have to. First things first, we paid to upgrade to business class on a flight from Las Vegas to San Francisco and there was no point. Business class on United is joke. The seats were not bigger or nicer, they were DIRTY, and the staff was super rude. I understand business class gets you off the plane faster... but not when they are only a few rows ahead of the seats you already paid for. Boarding was delayed for "extra cleaning"...could have fooled me. The pouch in front of me was full of garbage. Later I ordered a bloody mary from the drink cart and the flight attendant gave me dirty look...it was 1pm. Really? I will never fly united again. read more

Worst airline ever. Total rip off and completely unreasonable. Never using United again.

No line Wednesday is the best day to travel, it's not a guaranteed, but likely so. Checking your bag is easier. Security is a breeze and the lines are shorter at all the coffee places. And the employees are even nicer today. To bad the passengers can't stay out of my way read more

When I can, I try to fly Alaska or Delta out of SeaTac. However, sometimes the most direct/convenient option involves a different airline, and United has happened to be that airline on a few occasions. Overall, not as great for several reasons: - fewer flights out of SEA, so your options are more limited in the event of a delay - they have the gates at the far end of the airport in the A concourse. Loooong walk from the central terminal, and especially annoying since the central terminal restaurant and bar options are more plentiful than what you find in this area - YMMV, but in my experience, their planes are older than what the cool kids are using But hey, if this is your cheapest or most convenient option, none of these are deal breakers. read more

This airline makes me feel like a third class citizen every time, I treat animals much better. Their agents at the check-in counter in Seattle and over the phone agents have serious problems. At the check-in counter: There was no one checking in at the time with several UA agents behind the counter. My wife & I walked up to the counter agent and started the check-in process. During the process, I asked her questions then this Asian woman agent (as I'm an Asian myself) pointed and told me to go see her manager who is about 10 feet away from her, telling me that 'she needs to go on a break'. So we walked up to him (a skinny black guy, I only say this because I don't have their names and just trying to describe them, hoping that UA terminates them immediately), we stood there several minutes while he was talking with his employee. When he was done, he started our check-in process, then he got distracted and just walked off without saying anything. He comes back after a few minutes, no explanation nor remorse, telling me to remove some contents as my bag tightly fit their bag measurer. I sucked it up and went along with him so I don't miss the flight to see my daughter. Then called their customer service, all the agent talked about was money this and money that instead of answering my questions. Worthless. When I got on the flight & through out, all I thought about was wishing the flight attendants drag me around so I can take them for a major con$equence$. I knew this was my last flight with United. I'm a Delta Diamond Medallion member and a business owner traveling around the world, and seeing United's mismanagement & system breakdown, I have a reason to believe that UA's upper management is in Bahamas sipping on their martinis, cashing in on their shares, careless about their company's nose diving. It's terminal. I feel sorry for their pilots & flight attendants though (some), they seem to be better then their problematic staff. UNITED YOU CANNOT GIVE ME ENOUGH MONEY WORTHY ENOUGH FOR ME TO FLY WITH YOU AGAIN! REMEMBER, ONE LOST CUSTOMER LEADS TO HUNDREDS/THOUSANDS MORE, THANKS TO THE SOCIAL MEDIA! read more

I asked the check in lady to provide s going through ticket to pass the security and help my pregnant wife which was carrying my 1 years old son to catch her flight and they denied to me. What kind of company won't let me make sure my family catch the flight on time and won't allow to help a pregnant woman to the gate. This has been tole worst customer service I've ever received by far. I will make sure I will never flight with united ever again. read more

They cancelled my flight less than an hour before we were supposed to take off. They were unable to get me to my connecting destination, so I had to re-book my flight to Israel. Not happy with the customer service whatsoever. read more

Avoid this airline ... sell low fares Deco s party than ding you for carryon bags $30 dollars ( not to mention the time, energy and money involved in procuring 2oz carry-on size toiletries). Rude and obvious price gouging. read more

Jaremy,the manager while we arrived there to catch our connecting flight, is the BIGGEST P.O.S. I've ever had to deal with. He wouldn't let us board the flight at 7:08 b/c boarding ended at 7:05, however they had no problem giving our seats away to standby right in front of us. He let the plane take off with 7 empty seats that we could've taken. He was in no way trying to help us board, told us no and had no remorse for the hellacious travel schedule we had to undergo b/c of his arrogant attitude (must have little man/balding complex). Paris the gal in Customer Service was amazing, she got a flight to Eugene, Oregon and even boarded the flight to make sure we were on it. Jeremy called Paris and her coworkers liars, said they lied that there were 7 seats on our Seattle plane. Jeremy should be fired, he should not work in customer service and certainly shouldn't be managing. Paris deserves a raise, and the rest of UNITED should prob shut down operations. I will NEVER FLY UNITED AGAIN. read more

I had to attend a wedding in Houston at 2 PM May 4 2019. I booked a flight on United Airlines number UA 443 departing Seattle at 5 AM May 4 arriving Houston 11:15 AM May 4. I had an event to attend in Seattle PM May 3 so this flight was the only option that fit my schedule. United Airlines changed the departure time from Seattle flight UA1121 to 8:54 AM arriving Houston 3:08PM too late for the wedding. United agreed to cancel flight charges BUT charged a cancellation $150 fee for two of us . Very UNFAIR. read more

I recently flew from the west coast to the east coast in order to visit family. Overall, my experience with United wasn't bad outside of delays caused by weather. In one airport, the gate information wasn't updated which led to a lot of confusion for passengers. For some reason, the pilot who identified himself, didn't feel the need to directly answer yes or no to whether or not gate information was correct. He ignored people that would approach him and then give unnecessary information. The flight attendants sitting nearby were also of no help. I ended up directing people myself. I don't work for the airport or airliner. Thankfully, United still allows a carry on and personal item for groups 1-4. Apparently, group 5 is out of luck. However, be aware that your carryon isn't likely to fit on the smaller planes. United provides a beverage and small packaged snack every hour or so. It struck me as odd that the flight attendants on some flights were more generous with some customers providing entire cans of a beverage rather than just a cup. If you're fortunate to end up on a plane with screens, you can watch movies and television shows for free. Earbuds available free upon request. read more