Worst airline ever, they really just don't care about the customer. Flight booked well in advance for a particular date and time, because of their issue, unable to make appointments and it's nothing to them. Will never fly united again. read more

Whenever I have a bad experience with a company, I always give them at least two more chances to make it right. It's a little difficult to do that with airlines though since I fly so infrequently. However, in light of recent events where United Airlines DRAGGED and BEAT a customer off the flight, I thought I should post my review even though they only had one strike. It was a 6 hour flight and I got motion sickness. This has never happened before so I didn't have any medication with me. When I asked the flight attendant for some medicine, she told me that it was only for emergencies!! What kind of emergency can be fixed with motion sickness pills??? She refused to help me and I had to endure most of the flight about to barf. Could have been food poisoning or something I guess but after what happened to Mr. Dao I will never fly them again!!!! EVER!!!! It has become my life goal to tell everyone what happened to Mr. Dao and how DISRESPECTFUL the CEO's response was. read more

You know how when you're on the flight and they would turn on a video with Jeff Smisek (I believe that's his name) and he's talking about how we're on a flight where the United team actually care about their customers? Well, that's a lie. I was getting ready to board onto my flight from SEA to SFO and when the lady that scanned my ticket told me that my carry on was too big to bring onto the plane and that I needed to check it in. First of all, I was annoyed by her snippy tone of voice and secondly, I've flown with the exact same carry on everytime I'm flying with any airline--including United and never had a problem until now. I even used the same carry on a week ago on my United flight! The next thing that happened was that the one woman behind me was trying to ask the lady scanning our boarding tickets if she was on the right flight. Her response was, "What do you want? Go away! Don't talk to me, don't talk to me" and completely ignored her. The in-flight team aren't very nice-- just as snippy as the lady scanning our tickets. It almost feels like all of the United team are going through menopause and taking it out on their customers. Anyway, don't fly with United unless your ticket is free... then maybe you can think about it. read more

Only giving one star because I can't give zero...took four flights on United over a three day period and every single one was late, even the first flight of the day! Sat on the tarmac for longer than the actual flight on one flight. read more

This airline sucks. We bought basic economy seats, not knowing it's different from standard economy seats. We can't bring a carry on, we can't choose our seats, we can't even sit with our family. Just giving them one star because I have to. Otherwise I would give zero star review. Worst airline ever! read more

2 more years have gone by. 2 major international trips. WHEW! I can solidly say that all 4 lonf segments were fine. I would prefer better food selections.. but I am a big grown up and can choose what I will bring on board to prevent spending 12 or 15$ for salty greasy stuff. read more

What a disaster of an airline company. One would think that a company with such awful recent PR issues would at least not go out of their way to make the flying experience more miserable, but one would be wrong. We got tricked into purchasing third class -- sorry, basic economy -- tickets through a 3rd party site. When I complained, I was told we wouldn't have been tricked if we'd booked through their site. Sorry, not sorry, apparently. So for the low low price of $1400, we were not allowed to bring a carry on bag or sit together. Ok, we dealt with that. But it also turns out we can't use automated check in, because the United Police have to personally examine our 1 allotted personal item before we can get a boarding pass. Less efficiency, more hassle, and a healthy dose of condescension. I will absolutely never fly United again, and I will do my level best to convince everyone I know to never fly with them. read more

By far the worst airline I have ever flown. My husband I flew United to Cancun and this was our very first United experience and will be our last. For starters, we booked our flight together and they separated us and when I asked costumer service why upon check in they told me to talk to the desk agents at the gate. When I asked the desk agent at the gate, she told me to ask the agents in Houston where our layover was. Third times a charm right? The front desk agent in Houston apologized and said the flight was overbooked and that is why we couldn't sit together even though our flights were bought together. As we were approaching Cancun, our flight attendee remind us that we need to fill out custom documents, but wait they didn't have the documents in English or any pens. They passed out the documents and tried to translate them into English over the intercom, which did not work very well. They also mentioned that it was one document per family, in reality it was one document per person, which held up our whole flight getting into Mexico. I should have done my research prior to flying United, now I know why United has so many negative reviews. read more

I was wearing a thin fanny purse on my waist and an eye glass pouch around my neck. I was carrying a small 8 inch appx. bag for my camera & meds. I was told that I had 3 personal items and was allowed only 1. I tried to point out that the purse and glass case were not carry on but worn just like my jacket, blouse or anything else. UA insisted otherwise. I didn't want to miss my flight so I took off my eye glass case and fanny pack and stowed into luggage. I did complain they tendered $100. voucher. Never will I will never board another UA flight again. read more

One of the worst airlines experience ever. Do not go here, spend the extra cash to go somewhere else. When my bf and I were flying to Hawaii, our flight was delayed we had a layover of 5 hours, the staff and counter helps have horrible customer service, they weren't helpful nor did they act like they wanted to help anyone. United Airlines has terrible service and really not helpful at all. Will never recommend this airline to anyone. On our way back from Hawaii coming back to Seattle, we had another "flight delayed" and another layover once again.... Coincidence? Nope- just bad organization... UA bites the big one. read more

Terrible service!! They waited till I was going to board my united flight to tell me they switched my fight and was now flying with Alaska, they gave me no explanation why, I had to catch a shuttle all the way to the other side of the airport, I had to go thru all check point agin, & they lost my luggage!! Thanks united read more

I received an email yesterday from United Airlines, with a subject line that read "See what 'Friendly' means for you!" LOL. Thanks, but I've already had that opportunity. I'm writing to describe my last experience with United. And that's "last" is in "most recent" and "TERMINAL." My 77 year old mother and I were booked on a United flight scheduled to leave Seattle for Denver at 7:45 a.m. We had just three days to spend with an aged uncle and I intentionally chose an early morning flight to make the most of the day. The departure time was moved back an hour. There was a maintenance issue. We were told a part was being flown in and would arrive shortly. The fix would take two hours. At that point, I should have recognized a disaster in the making. But I was foolishly patient. An hour passed; the flight delay became two hours, then three, then four. We received almost no additional information. The passengers rebelled and swamped a nearby service desk. There were just two United agents working there. The line moved at a glacial pace, Tempers rose. Two more agents finally arrived. At last, my mom and I were rebooked on an Alaska flight departing after 2 p.m.--seven hours after the originally scheduled flight. United publishes a "customer commitment" on its website which promises to, among other things: - Notify customers of known delays, cancellations and diversions - Notify customers about travel itinerary changes in a timely manner - Ensure responsiveness to customer complaints - Provide services to mitigate inconveniences resulting from cancellations and misconnections In our experience, none of these commitments were honored. Beyond the initial announcements, we received almost no information about the delay. When the part didn't arrive as expected, United should have immediately cancelled the flight and rebooked passengers. They didn't. I don't know if they ever cancelled the flight. And United has not responded to feedback I sent on their own "How did we do?" survey from "customer service." If we hadn't acted as our own advocates and insisted on being immediately rebooked, on any airline, I doubt we'd have made it to Denver. I will not again fly United if I can help it. Unless you want the same type of dismissive, unresponsive treatment, I encourage you to consider other carriers. read more

The worst airline. Avoid at all costs. With their shitty service and exorbitant fees, I'd dance on the grave of this bullshit airline.

Idiotic airlines.. downsized a flight once and put me on a different flight that didn't even go to same destination. Had to Uber for 40-50 miles from LAX to Irvine. Decided never to fly united again.. !! read more

barbaric [bbærk] adj 1. of or characteristic of barbarians 2. primitive or unsophisticated; unrestrained 3. brutal Of all the airlines that suck, United Airlines is the suckiest....truly barbaric and soulless. Wanted to fly standby to get back early for business meetings. Called two different customer service reps on two different occasions to verify their policy. Was told that the change could be made over the phone for a $75.00 fee but that it had to be made on the same calendar day. Waited until 12:01 midnight to make the call only to be told that, not only are they charging me the $75. fee, but also the difference in the price of the fares. If I wanted to truly fly "standby" I had to hustle myself out to the airport and hope I can get that one remaining "economy" seat by the stinky bathroom. Waited almost an hour to speak with a "supervisor" who spouted the same company line drivel. When I pointed out that many seats were available (as per their website) the supervisor said, "no, there is just one." LIARS!!!!!!!!!!!!!!!!! When I explained that I had based my plans on the advice of TWO different agents, I was told how sorry they were but that was their POLICY. Now, when someone starts spouting POLICY at me I know that they: 1) have no intentions on correcting THEIR error, 2) have no interest in keeping me as a customer, 3) are trying to gouge every last cent from their passengers, and 4) are blatantly hostile to their own passengers. They outsource their customer service jobs to India then neither train their staff properly nor empower them to make changes when they make a mistake. (What a soul-sucking experience it must be to work for United) Btw, your sincere apologies mean NOTHING to me. MAKE IT RIGHT! BE HUMANE! ACT AS THOUGH YOU ARE INTERESTED IN MY BUSINESS! I am waiting for the day when an innovative carrier comes along, with customer-centered policies, and tells all you pathetic, loser airlines to take a hike (a nicer version of what I am thinking.). In fact, I don't feel like waiting for that to happen so I am personally telling you, and all of your ilk, to take a hike. read more

Rude staff; ground crews are barely tolerable and the air crew extremely annoying. Never fly them again.

My first experience on united. I had one carry on that I was going to bring on so I wouldn't have to wait when I arrived in sfo since it would be late. The flight was completely full and I was boarding group 3 out if 5. The woman checking tickets as I was boarding the plane seized my bag and exclaimed you will be checking this. I told her I would take my briefcase out to make it a suitable size, but she would not even allow the option to try. Note, it was a normal roller size bag no bigger than any others. This entire flight experience has been dismal after this, and I doubt I will ever ride on united again after this. read more

I would give negative stars to this company if I could. The lines are long and the agents seemed disorganized. Super rude flight attendants, and very poor costumer service. I had booked a trip for our family and the day before our departure my husband had emergency surgery. I called from the emergency room and was told to get a doctor's note and we would not be charged 150/ticket rebooking fee. Now we are rebooking and United is charging us 50/ticket and may charge us the additional 100/ticket. Growing up we always flew on United, it is sad to this this company deteriorate into what it is today. BTW, my in-laws were coming on vacation with us, flying with Delta, and they were not charged ANYTHING to rebook their tickets. read more

Oh United, you used to be a decent airline but lately, not so much. I dropped off friends for their departure and when they arrived, they learned the flight was over an hour late. The ticketing area needed cleaning and the ticket agents seemed grouchy. What happened to their Friendly Skies? Honestly, check out other airlines and skip them. read more

Can I go -5 stars? I just tried to book a hotel using some of my 76K frequent flyer miles from United MileagePlus program. The website kept saying 'Page Not Found'. I called the 1-866 number listed. They said they could only book with a credit card. They gave me a "number for Mileage Plus Customer Service" which turned out to be a ten minute recording of ads. That number btw is 800-421-4655. So I called the hotel booking helpline back, and told them that the number she gave me was a scam. She said that is the number they are told is for the Mileage Plus Customer Service. What a rip off! So there is no way to use your United mileage for hotels. United is not only guilty of false advertising, they have an on-going scam they call a helpline! read more

The worst. Came to pick up an unaccompanied minor. Only two people were ahead of me at checkin... But there was only one very slow agent. I waited for 20 minutes with no movement in the line and the poor guy ahead of me waited longer than 30 minutes before another agent appeared. Then we waited some more in the new agent's line. It took 40 minutes to complete the simple checkin process. When we left, the original agent was still dealing with the same customer--she was in no hurry. I hate United, and this just emphasized why it is the worst airline. Can't believe it is still in business! read more

Complete assholes. I had a six plus hour delay, so of course you go have a couple of beers. Well I deal with a lot of anxiety in places like airports. I'm also 150 pounds so three beers has my breath smelling. I now have to spend 24 hours in the airport because having a couple beers before a delayed 5 hour flight is a no-no. I will never fly the airlines again. read more

Bought $175 tix for my daughter she has a final exam that got moved to same time as flight. United has a $200 change fee!!! TWO HUNDRED! What happened to customer service, empathy &perhaps a $50 change fee!!!! read more

Though this is not my usual airline, had a good experience. All the staff were kind and helpful, though I didn't like how the flight was overbooked. The experience overall was pretty good and this would probably be my second choice to Southwest. read more

Airport is ok , but when I checked flight info it said arrived, but plane was 30 min late. How can you say it was on time??

Worst airline ever! Waited on hold 30 mins to ask if my mom could take the dog with her. Waited on hold 2 mins on my airline southwest. Then when she got there they didn't let her take the dog after I flew it to Seattle to give to her! Zero customer service & no apologies! Wow! So lame! I'll never fly united besides they charge $125 for dog & $50 for his crate to check on. Southwest was only $75 total. read more

BEWARE FLYING UNITED IF YOU ARE A SENIOR CITIZEN!!! My husband and I bought our aisle seat tickets in Econ Plus from Seattle to Washington Dulles five months ago. When we arrived at the airport yesterday, we were told that our seats were changed, and there were only two middle seats in different rows left on the plane! Huh? We waited in long lines in customer service and the gate only to be told "nothing we can do." Guess who was sitting in our seats? A young guy wearing an Air Canada T-shirt and his wife. So, clearly we got bumped so that UA Alliance employees could take our seats. We believe we were targeted because we were seniors and they figured we wouldn't complain. I guess we're supposed to feel lucky they didn't just toss off of the plane like the doctor from Louisville. THIS PRACTICE SHOULD BE ILLEGAL. read more

*******BOYCOTT UNITED AIRLINES****** Today morning I had to board a flight from Seattle Airport (United Flight 294, Gate A8, Confirmation Number #NX3MKQ ) to San Francisco. I was at the gate and at my turn to board I was pulled to the side by Ms. Rachel G and I was told that my Carry on bag does not meet the dimensions and will have to check in my bag. I told Rachel that this is a standard size that I had been carrying for years and I am sure this bag is neither overweight not oversized. I was told to put the bag in the measurement frame and I did. It fitted in the bin as expected without any issues (was not squeezed or forced) . Rachel, asked me to take some stuff out of the bag, which again was surprise for me because my bag was 100% within the measurements and policies and hence I declined to take any stuff out and I was told by Rachel that I am not allowed to take my bag on the aircraft. When I asked for a reason I was told "Because I am the supervisor and it depends on me. I asked for a reason By this time at least 5-6 passengers checked in and I was in group 5 (last group) and by this time it was clear that this behavior of Ms. Rachel was implied discrimination because I wear turban. I felt helpless and I asked Rachel to write her name and call her supervisor, Rachel declined to write her name and said "I told you my name and that should be enough" hence I took the video of the bag being fit in the measurement frame so I could share that with respective authorities. While I was doing that Rachel called for emergency and police. This is the worst experience I have ever had at any of the airports with any airlines in past 20 years. After 10 minutes, officer Showed up and I explained him the situation. While all this was going on Supervisor Mr. Robin Fujji (Airport Operations Supervisor) showed up. While I was trying to explain him, he was concerned about my tone and eventually he had no answer as why I was told that I cannot take my carry on bag on board and there was no apology. He had no empathy what so ever and when I asked for the Airport Manager, he told me that Airport Manager is not in and he is filling for him. In all this, I was asked by the officer McAnulty if I wish to pursue this or I wish to board the flight and I chose to gather all the relevant information to share with relevant authorities and in process of talking to the officer and. Mr. Fujji I had to miss my flight. I was then booked me on the next flight (Alaska Airlines, Flight 318 Y) After I gathered all the information, I did speak to Sikh Coalition and my Attorney and wanted to make sure I am inline with required actions. I am writing to you in good faith and giving an opportunity to realize that this behavior was absolutely inappropriate, which not only caused me to go through a lot stress and humiliation but I also missed my meeting with my Boss who was traveling with me in the same flight, all the way from India. It was an implied discrimination with no explanation. Not letting me board the flight with my bag and calling law enforcement on me was an extreme action, very humiliating and harassing, while I was the one who was misbehaved by your employee Ms Rachael. After all this no apologies were offered. No communication from corporate. This is the worst behavior I have seen. read more

United put a lot of money in updating their fleet. And it shows! Tv on board, comfy modern seats. Great interior design with huge overhead beans for you luggage. We took off 30 min late but the pilot picked up the speed and got us on time to San Francisco. Good airline all around. read more

I flew from Indy to Seattle and back for a vacation. All I can say is United is very efficient at what they do. There is no longer any human touch or friendly concern from staff or the company about their customer. I ask is there really no room for Customer Service from an Airline any more? read more

The only reason they get one star instead of zero is because there were two people willing to help us and had a good attitude other than that, they don't even deserve one star. First, we get there and were late so my mom missed her flight, the guy changing the flight never even made eye contact with us and pretty much scolded my mom for being late. Second, we get my mom checked in, 4 hours prior to departure because that's what they told us she had to do, and proceed to the security gate and as she's waiting in line, I ask security if they can get her an escort because she's blind and he went off telling me that she cant jump the line and they're not moving and that it's not their responsibility to provide an escort its the front desk, so I get up to the front desk and there's a lady there, I told her the situation and she acted like I just ruined her whole day! So I went to get my mom from the security line and that's where we talked to the only two people willing to help my mom. Thank you to those two people! Didn't get the names of those employers but the first gentleman was of Asian decent, the lady that acted like I ruined her life was Filipino and the two that were nice, the female was African-American, very pretty, she had an assymetric bob hair cut, with a heavy accent and the man was a Caucasian male in his 40s, tall with sort of sandy blonde hair. Flight: departing SeaTac at 11pm to Houston. read more

Tried to call in and change our flight, and the representative hung up on us when I tried to tell him the representative we'd been speaking with previously told us we could have our changing fee waived. HUNG UP ON ME, what kind of customer service is that? read more

Thank goodness for airline alliances, because I like the points but I now hate United, and will never choose to fly with it again. My friend was returning to Japan and checking in at Sea-Tac's United counter. Helping us was a skinny, bleached blond and super hyper woman who spoke a thousand miles an hour. She couldn't contain her attention to us and kept shifting over to some other guy who came after us. We got in the question about checking in our baggage, which we had indicated online for two pieces. But she said flights to Tokyo Narita charges $75 for the second piece of baggage. But our confirmation mail stated clearly that each passenger is allowed two. But we reluctantly trusted the United staff and just checked in one and boarded with the other. But here's the added slap. A young, skinny black kid behind the counter in a United uniform comes and asks us if he could help--this was during the hyper woman's shuffling over to assist the other customer. I start to explain to him that I need to subtract one baggage from the check-in monitor but don't know how. Before he starts to answer, the hyper one tells him it's ok, and tells us that he is the baggage handler, so he wouldn't know. She tells us to set the number of baggage to "0". Then says she will take care of it on her computer, as she could "do it in a second". We wait...and wait. Then, get this, the baggage handler kid says, "She told you to enter '0'," like he was talking to one of his homeboys on the streets of Beacon Hill. I was incredulous thinking that a United staff would speak to one of its customers so unprofessionally. The hyper woman caught it quickly and told him she was taking care of it. Then he stares at me like, "Wha da fa you lookin' at?" United, goodbye! I want to give them "0" stars. read more

Our strong recommendation....NEVER fly with United Airlines if at all possible. Worst customer service and no response even to letters to senior executives. Long story....suffice it to say it was an awful experience. Included in the list of their poor service, all while on an emergency basis due to a health issue which happened on vacation in South Africa: Long hold times (over an hour!), incorrect adding of information resulting in repeated phone calls necessary; inability to receive credit/use of business class miles; putting us on hold and never returning; when tried to establish PIN - operator did incorrectly; once ticket reserved, incorrect itinerary sent (multiple times!); once ticket reserved - not ticketed correctly - requiring additional calls; and....when this information sent to United, NO response from any of the individuals to whom the information was sent. We'll be cancelling our credit card, and closing our account as soon as we complete using the miles. Even more telling - noted this on Facebook, and received the following responses: I had a similar experience a year ago as well... Chris will never fly united again. We have paid more not to fly with them.. I never fly United. Worst customer experience ever. That's why I cancelled my United Plus card. Lousy service. We've had the same experience. No longer do I book with them, especially not through Chicago. Good to know fits in with my experiences too On the other hand...South African Airways is excellent. read more

United airlines has been the worst customer service company I've ever tried to work. We recently tried to ship our dog out of Savannah airport. They had no one at the cargo counter who new how to check the dog in properly. I was there for three hours and the dog never got on the flight. I since tried to reschedule the flight and now they no long have flights out of Savannah that can take dogs. This has been the most time consuming and inconvenient thing I've ever had to deal with. I will never fly United again! read more

United airlines sucks ass. They may appear to have discounted tickets, but you have to pay 30$ to check a bag, leading people to cram everything into the overhead bin, so that there is no space for half the people. They charge 8$ for a small box of shitty snacks.They have an absolutely ridiculous seating system. They board people in random seats all over the flight, as opposed to boarding those in the back first, leading to mayhem. Also...the flight attendants are all fat and menopausal. I do not enjoy being hit in the face by the ass of an obese flight attendant. I do not enjoy being treated like a 2nd class citizen because of my age. My mother and I returned from Newark yesterday in an exit row, the flight attended interrogated me and threatened to send me to the back of the plane if I couldn't answer her questions about operating the exit door 100% correctly. The planes are filthy. They say, "Our flight just landed, the cleaning crews will be in for 10 min, then you can board." They don't do anything in those 10 min. So many times I have had to sit in crumbs, or in seats where the front pocket reeked of vomit. Disgusting. I'm always worried about getting lice from the headrests. Also, with United, far more than any other airline, I've been stuck sitting on the tarmac for hours waiting to take off. read more

Worst experience with an airline ever. I will avoid flying United in the future if I can help it. I'll even pay extra to avoid them. They are rude, under-informed and unorganized. I flew from Seattle to Baltimore with a stop in Phoenix. First off, when I booked the flight (via Priceline) there was no mention that the leg of my journey from SeaTac to Phoenix would stop in San Fran. It wasn't until I got my itinerary that I saw there was a stop there. When I got to SeaTac, I checked in and printed out my boarding passes. But for some reason my Phoenix to Baltimore ticket wouldn't print. I asked at the counter, and the guy I spoke to (who didn't seem to know what he was talking about) said in an unsure manner that I would have to go to the US Airways counter in Phoenix and have the pass printed there. (The flight was United, but operated by US Airways.) When I got to the terminal, I wanted to double check that that was the case. But the counter where my flight was going to board at was so crowded I decided to ask a United agent at a different flight's counter. I figured this was just a generic question, and she would be able to answer it. I started with, "I'm flying to Phoenix," and she interrupted me, rudely snapping at me and saying she was only helping people flying to New York. Then she went onto the paging system and repeated herself over the intercom. When she was done, I held out the ticket that said, "this is not a boarding pass," and asked her what that meant. I was not going to be ignored, and I knew she could help me without having to look up my flight info. She snapped again, and said that I would have to get the ticket from Phoenix to Baltimore printed at a US Airways counter in Phoenix. I said, "Okay. That's all I needed to know." While I was waiting, I heard the United agents constantly paging and asking for volunteers to take later flights, because they were overbooked. This occurred on every one of my United fights. They are apparently always overbooking, which is a bad sign right there. My flight landed in SF, and I didn't realize until I got there that my stop was actually a full on plane change, and that I would have to go to the opposite side of the airport to the International Terminal (go figure). I got there with time to spare and sat down. A little while later, I noticed the flight departure time had changed from 7 to 9 pm. No one had come over the paging system and said anything, and I was about to go stand in line to ask, but finally one of the agents noticed the time change on the board, and took their time announcing on the intercom that the flight had been delayed in Las Vegas, and would be two hours late. My flight from SF would now get into Phoenix with forty minutes for me to get from the United terminal to the US Airways terminal (via shuttle, and going through security again - plus having to get my ticket printed). After waiting in line (there were 3 agents, but at one point only one person was actually talking to customers - the other two were standing around ignoring people) I finally got to ask if the flight would get me there in time to get to my next flight. The agent didn't know for sure, and briskly moved on to the next person. I thought about going to the US Airways terminal at the SF airport, but it would have involved leaving the secure area, going through security again, coming back, going through security a second time, and running back to the International Terminal in time to load. I would not have made it. I tried the United customer service desks, but the line was so long, if I had waited, I would have missed my flight then as well. I overheard one upset woman complaining at the desk, and the 'customer service' agent reprimanding HER for being upset. The flight ended up leaving 2.5 hours late. By the time I got to the US Airways counter in Phoenix, there was 15 min before the flight left, and they couldn't check me in. The agent said I would have made it if I'd printed the boarding pass in Seattle. I told him I tried to, but United told me I had to print it in Phoenix. He said that was weird. I agreed. US Airways rebooked my flight for 8:49 the next morning. It would get me there ten hours later than originally planned. I would miss the day room my fiancée had booked for me - and the money that had gone towards it, because it was less than 24 hours notice. Then I had to shuttle back to the United terminal to have them book me an overnight room. I think the least they could have done was include payment for breakfast the next morning at the hotel, but they didn't. I stayed in the hotel even with people from OTHER flights to OTHER destinations that had been delayed by United. My flight left the next morning. I got to listen to more pages for volunteers to leave on later flights because of overbooking. On my flight home, I had to check my carry on because they ran out of room in overhead storage. I'm surprised they didn't lose my bag, too. read more

Well I gave them the benefit of the doubt but as they showed me they don't care how there flight attendant's treat people who are obese. Or maybe worse we are a interracial couple. I sure didn't want to think that way. But for how they handled. Us not fitting in the chairs on our flight home. Was awful I paid for Economy plus and the front row the arms between seats didn't move they had built in tables they left us standing,squatting there . Think God for good people around us that switched seats 6 of us then they never asked any of us if we wanted refreshments that became the next discussion on the plane. Not only was are trip ruined from the beginning when flight was canceled and we lost 1 whole day in Kauai and missed a $200 luau . after all the delays coming home they offer 2 $200 vouchers to fly with them again. That was the worst no phone call an email offering and a disclosure if you use this you release them of any further obligation wow. I personally never want to fly with them ever again .Disappointed read more

Worst airline in the world. Bumped my daughter twice on an international flight, causing her to be stranded overnight in Houston. Then left an hour late for a connection, assured her they would hold the connection and let her off first. Neither of which happened, leaving her to miss her connection and stranded for 6 more hours in SFO, even though there's an earlier flight they refused to confirm her on. Total BS, non-responsive customer disservice. Maybe they should merge with Comcast and completely ruin our lives. read more

I now know why I don't fly United - always board in the last group, and they always run out of over head storage...as a consumer I forget to "bundle" my travel with one or two carriers....when you seldom fly, and then choose United, they treat you like crap.... A first class passenger was able to store their hat in the bin above while the rest us in group 5 had to check our carry-on luggage - Thanks United ! read more