I have been a patient of UDA since 2019. Honestly, the practice seemed better run at the previous location across the street. I continue to see UDA due to the great photo documentation of areas of concern. However, I am very frustrated with the pattern of them running over an hour behind in the past 2 or 3 years. At my most recent appointment, the Dr. Hoang was 95 minutes late while I sat in a room in a ridiculous paper gown that tore easily on an exam table that directly faces the exam room door. It is an uncomfortable waiting experience for 5 minutes...let alone 95 minutes. My appointment was for 10am...much too early to be running THAT far behind. The office is kept clean and tidy, so that is a positive. Also, I can not speak for the 2025 billing, but I almost always have to reach out to them to get refunds. They are quick to accommodate when I reach out, but not sure what would happen if I did not. $37.67 in 2022, $101.67 in 2023, $385 in 2024 due to multiple appointments/biopsies. If you chose this practice, my advise is to schedule for early morning appointments and make sure that you watch your insurance/billing. read more

I have mixed feelings about this dermatology practice. My appointment was made on ZocDoc.com and someone called me to confirm the appointment. One the one hand I was easily prescribed medication (albeit expensive) for my two concerns, a rash on my forehead and melasma (I've been dealing with for 8 years) and both have worked incredibly well! Like a miracle. I did not experience any rudeness with the front desk ladies as other reviewers have described, though, when booking the appointment (just a skin check of my moles) I was told they are so overloaded with clients trying to get skin checks (due to holding off because of the pandemic) they could only check half of my body. Well. Fine. I guess half my body checked is better than none, however I doubt there will be any sort of discount when I have to make another appointment to check the other half of my body. Dr. Herlihy herself was nice, listened to my concerns and quickly accessed half of my body, removing two suspicious moles to be biopsied. I have melanoma on both my parents sides, so it's kind of a stressful situation. A week later I received a voicemail that they had my results and wanted to go over them with me. I called back but was waiting half an hour, the automatic call waiting gave me an option to leave a message, so I did. I was never called back. A few days later I tried again. Same deal. I messaged them on Facebook, they said they'd tell the front desk to call me ASAP. The Patient Portal thing I had to sign up for just has my appointment in it, but the Lab Results is still empty. So, do I have cancer? I don't know, but I'd like to think because they are in no hurry to actually inform me maybe that's good news that their benign? read more

ZERO stars really. My PCP referred me. I received a call from United Dermatology Assoc. In general, I felt like I was pulling teeth just to get basic info.(location - not just FloMo), they can't acomodate Friday appt (I travel for work) - only Mon or Wed (inconvenient), first available was +1month away, and then, even with my PCP referral this was only a new p+ visit/initial exam. Would have to schedule followup for any work. The tone and attitude was bad (like they were doing me a favor) and they wanted second appt which was likely another month after first... sorry - I guess some businesses feel they don't have to be courteous or are too busy - didn't offer another location, didn't try to do anything to accomodate- what a joke. reading some of the other comments, I am glad I punted with these primadonnas. read more

Waited 45 minutes in the lobby and 15 mins in the room with no communication. I understand emergencies happen but there should of been " hey, something happen it's going to a minute . This happen do you want to wait or reschedule." To me this is a disrespectful to a customer time. read more

Unprofessional, uncaring, staff. Wish I had reviewed the other reviews before coming in. While in the P.A., she recommended that she freeze my sunspots instead of doing lazer treatments. I specifically asked if it would be extra, she stated "no, it is part of your visit." I was still hesitant because I'm not a fan of pain, so she offered to "use it slightly on a spot or two to see if I like the results." I agreed. She literally used it on two of my many sunspots which did ABSOLUTELY NOTHING. I was charged for the doctor's visit as well as the procedure she claimed I would not pay extra for. When I called in and stated that I was being charged for something I was told would not be charged, Amber, was rude and unsympathetic stating that the P.A. "never said that." I told her that I would be happy to pay for the office visit, but that I was not going to pay for a service that I did not receive and was told I would not be charged. She then threatened that they would send me to collections. read more

Facilities great. Doctors awesome. Front desk and billing act like they are doing you a favor to speak to them. Allen Location.

was given a diagnosis and told there was absolutely zero medical treatment so long as im breastfeeding a child. i was sent on my way with no information on this diagnosis. i had no idea that the condition i had was highly contagious to my family and the general public. a week after i left it spread to my baby and husband. one child of mine was not affected. did some research and discovered i was diagnosed with contagious ringworm but it was only called Tinea in the office. which is the medical term. Being medically ignorant i had no idea to think this word was something contagious. I went to another doctor who quickly treated me topically with safe treatments. im recovering and so are my family members. i was charged $113 and told i have Tinea but to come back when im done breastfeeding (that could be a whole year away!!!) and then there are several treatments. Meanwhile i was left to have ringworm spread on my whole body. and two family members as well. my hair fell out. i have two places with scar tissue now. just awful. very disappointed. it should be noted i saw the PA. so this review is on that experience. I went back a few days after my appointment to buy a shampoo i was told by he PA may help and naively thought would work. (this was before finding out i was contagious still. it was described to me as a minor yeast infection of the skin..) I went in and the receptionist (name tag covered) dark haired young lady who did tell me she normally works at another location. and that she would have to ask to find the shampoo. Well i gave her my information to look up in the system. She asked for my name. i gave it and spelled out my last name. She asked DOB. i gave it. then she looked up at me with a funny look on her face. and then left to get the shampoo. She came back and told me the total. over $50!! (btw it turned out to be regular shampoo for itchy dry scalp...not medicated or special) Then before i paid she confirmed my email for the receipt. WRONG! she gave me the wrong info for email. then she asked if i was mrs. so&so who i am not. i said uh no i just gave you my name and DOB. not to mention this office takes headshot photos of all the patients for their file. the reason she had looked at me funny earlier was because she pulled up the wrong patient. saw that i clearly was not a 40-50yr old woman but decided instead of correcting her error or asking again to just roll with the mistake... so i almost bought shampoo onto another patients account. Disorganized for sure. the wait time here for exams is longer than average but not too bad. the time being seen and examined goes by very quickly. fast talking. learning curve. next time i find a doctor that is this was i will try and ask more information. I wasnt able to fill all intake info out online and finished via paper in the office before being seen. It is really upsetting when you get into to exam room and its evident neither the PA nor the nurse have read ANYTHING you wrote down. My husband was there for this help to watch the baby. He still cant believe they didnt tell us it was contagious ringworm. especially after i said i was BFing and that obviously means skin to skin contact with the baby. Please use this as a learning tool and get better. So that other patients are not put on a back burner. I wish she had further researched how to treat me and not taken the money and left me to deteriorate and infect others. Ringworm stays on surfaces. ive been going to the grocery stores and out to eat. spreading this to others. that makes me feel absolutely rotten inside. read more

Quick review- save yourself the frustration, waste of time and money that I've had to endure. Go to another practice that will respect you as a person and patient, respect your time and respect your wallet. My experience- I had scheduled a procedure over the phone only to show up to be told I was scheduled a "consult". When I reminded them that we "consulted" during my previous visit they disagreed and argued with me about that. It wasn't until they printed the office visit record which ironically stated on the top of the page that the visit was the consult in question. From there the staff had the audacity to gaslight me by stating that while that might be on the office visit records, we never discussed it during he visit. As if I wasn't there, as if I was suffering from dementia and that previous visit never took place. So no procedure will happen today you'll need to schedule another appointment and pay your copay on the way out! The copay for the consult that had previously been consulted? Yup that's the one! And we'll fit you in at a later date for the procedure you thought you scheduled today. Bottom line, save yourself the frustration, save yourself time and save yourself money. Do yourself a favor and avoid the treatment I've endured and skip this practice for a better one that will respect you, your time and your wallet. read more

The Dr. was very kind and professional, however, the front desk receptionists were incredibly disrespectful to me, my time sensitivity considering I work, and a very rude comment was made as I was leaving. If you want considerate hospitality and good customer service, GO SOMEWHERE ELSE, I will NEVER visit here again from this experience. read more

I had an amazing experience with Dr. Shah and her staff. The entire office staff was professional and the office environment was very clean and inviting. I went in for a concerning spot on my lip and after seeing Dr. Shah she suggested that we go ahead and biopsy it to rule out any concern. This was stressful and concerning to me and she immediately suggested that I call my husband to see if he could join me. My husband couldn't get off work for a couple hours so Dr. Shah, despite her completely full schedule, told me to come back in whenever that afternoon. She got me right in when I came back in and got the biopsy taken care of quickly and professionally. Her MA called me back only a couple days after my procedure with results and was very informative and helpful. I would definitely recommend to anyone looking for dermatology services! read more

Love this office. Receptionist are always very nice and on time. Dr Paige removed a small growth on my leg in seconds with no pain. Staff is great. Glad I found a derm so close to home. read more

The Medical Assistant and PA were so incredibly kind and helpful. The two women at the front desk had zero personality. Horrible first impression-would absolutely not recommend this place. read more

Beautiful office right by the Presby, the staff and Dr. Shah were very professional and answered all my questions. I never felt rush and the wait time was short, I will recommend to friends and family! Also I didn't have to wait long to get an appointment because this is a new office, they got me in the same week, AWESOME!! read more

Dr, Hoang is a nice and competent doctor when you are able to see her. Unfortunately she splits her time between locations and is never available. Chances are you will see the PA for the same amount of money. The PA will then say you need a biopsy on some obscure mole and that will cost you. My son had warts on his fingers. The PA went to town to dig them out. About $1,000 worth of digging. Doctor finally made time and had a simple and much less intrusive treatment. Again, she is very good when available. Then there is the front office. They are friendly enough but we experienced several issues over billing. Finally, this practice insists on you using their own pharmacy. We found this to be ridiculous. read more

I visited the Arlington location and was told I "probably" had a skin cancer lesion on my face, the Nurse Practitioner took a biospy from my face, that was over a year ago, I still have a small circular scar on my face and am very upset, She should have given me scar cream to prevent permanent scarring, but was told to "just leave it alone" now...I am spending money to have this scar fixed --it is very noticeable, as a person in the medical field, do not let anyone take a big biopsy from your face, they can do "skin scraping" and still obtain results--- read more

I had a wart on my pinky that I wanted to get removed but I was skeptical because I have a very low pain tolerance and was worried it would be very painful. First, it was super easy to make an appointment and they called to confirm the day before so that was helpful since I'm forgetful. Second, the practice was very professional looking and stylish and I didn't wait long at all. Third, I had Dr. Hoang and she was very insightful and explained different ways to proceed and we decided to burn it off. I was worried it would hurt even after the numbing but I didn't feel a thing! In fact I was looking away and had to ask if she removed it yet and when I looked down it was gone. Very quick, effective and painless! I will recommend this place to anyone who has any dermatology needs! read more