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    United Design Stone

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - United Design Stone

    Fireplace cleaning

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    11 years ago

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    Roman Stone Arts

    Roman Stone Arts

    (17 reviews)

    Avoid this place!! Had an appointment to meet to discuss my project and no one showed up during…read moretheir hours. Do not pay up front; read the other reviews.

    Let me start with I was NOT going to make this review even with all the annoyance this company…read morecaused. But Anwar asked for this review. I hired this company for a countertop installation and paid a deposit with the understanding that the job would be completed within 3 days. Instead, it took over 40 days for them to come but that is not why I am making this review. The facts: They rescheduled my installation three different times, often without notice. Communication was extremely poor. Calls and messages would go unanswered for long periods, and when I did get a response, it felt like Armor had no record of my project and needed constant reminders. The first excuse I was given was that the granite I selected had cracked and was the last slab available. I had to go back in and choose another fine but that also took days just to coordinate. I asked if they could reorder my original choice, and I was told it would take about two weeks. I was satisfied but continued waiting with no updates, I went back myself, only to be told it was somehow back in stock like it had never been unavailable. We scheduled another installation date. No one showed up, and no one contacted me. I had even scheduled a plumber around their timeline, which caused additional inconvenience and expense. In which he says "not my fault you hired" no , it's not. But when you run projects you stick to a schedule. I should NOT have to remind someone how to stick to a schedule. I've always asked for estimated timelines so that ppl do not feel rushed/ timed. But Again, I had to be the one to reach out and get a confirmation if they were even coming or not. 2 weeks went by with no communication. At one point, I contacted an attorney because I genuinely thought they were not going to complete the job. I even went up to their shop multiple times, only to find no one available. Eventually, I ran into a family member who got me back in touch with them. After yet another reschedule (which they later denied ever confirming), they finally showed up but only after I called multiple times the day of. The installation was rushed, and the countertop was chipped. At that point, I was exhausted and just wanted it to be done, but it didn't end there. I sent them photos of the damage, and they agreed to come fix it; then never showed up and stopped responding altogether. Because of this experience, I was without a usable kitchen for over 40 days, had to eat out constantly, spent unnecessary money, and dealt with ongoing stress chasing down a company that already had my deposit. This was one of the most frustrating service experiences I've ever had. I would not recommend this company to anyone.

    United Design Stone - fireplace - Updated September 2026

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