United Dry Cleaners

Dropped off 3 suits for dry cleaning on 12/31, was told they would be ready for pick up by 1/3. So…read morefar so good... On pick up, things quickly went south. Thank goodness I checked the items in store, as I noticed 2 of the 3 pants in my order were missing. I notified the receptionist at the time, and we managed to find one of the pants attached to someone else's name. I was told they would reach back out over the weekend if they found my pants, or at least to give me an update. On Monday (1/6), I still haven't received any updates, so I called in to check. The phone was picked up by the same woman who had received my suits initially. On asking for updates, she took immediate offended tone and said to call back at 1, when the new truck would drop off orders. I explained that my clothes weren't missing because of a delay, but because they may have been given to someone else, and was told "You've tried to ask the same thing 3 times, but in a different order, if you ask again, I will hang up." So in the hopes of getting more context, I began asking her for if she remembers anyone else when I dropped off the order, but before I could get two words out, she actually hung up on me... Overall, service quality is perhaps the worst I've ever seen and the dry cleaning itself (for the pieces I actually received back, anyways) was mediocre at best. I'm saddened as this store used to be run by a nice couple which provided great service, but had recently retired. The store as it currently is being run is not even a shell of its former self and should be avoided at all costs.

Short story is go somewhere else. Long story is I went there to get my wedding suit dry cleaned. A…read morefew days later I went to pick up and they didn't know where my suit was and didn't even have me in the system (even if though I had my receipt from the system with all my info on it). I ended up spotting my suit just laying on a shelf, but they didn't dry clean it. So I had wait and I go to pickup the day before the wedding and the delivery guy wasn't there yet...so I had to go back a third time an hour later that day and finally got it. Long story short, way too much disorganization and stress for a simple dry cleaning, and I was still charged full price.

Julians Dry Cleaners

4.0

This is my GoTo Dry Cleaners. Dependable, courteous, and professionally done. Conveniently located…read morewithin the Suburban Plaza with ample parking. The clothes are not done on site so it does take a few days to get it back but if you drop off your clothes early in the morning you can usually get them back within 1 to 2 days. I Dry Clean my shirts, pants and coats here and I have always been very pleased. A bit pricey but so are most Dry Cleaners.

I tried this dry cleaning service for the first time. I wanted four winter jackets cleaned. They…read morehad it ready on time and I liked that they text when it's ready. However, I don't believe the jackets were cleaned at all. Basic stains which I actually just used water to wipe it off later was not cleaned. Also, the clothes didn't smell good when I received it.

Ismail's Tailoring & Dry Cleaning

I waited until the last minute to get a bridesmaid dress altered. I went to 3 tailors who all but…read morelaughed in my face when I asked if they could have my dress done in 3 days. I came into this shop at 4:30 on a Monday and it was done by 6 on THE SAME DAY. Reasonably priced and very friendly. I highly recommend.

I brought in a bandage dress with a small hole in it that I needed fixed. He did it right then in…read moreless than 5 minutes and didn't charge me! I tried to insist but he insisted more haha I left a tip but he was a very kind man and the dress looks good as new cant even tell there was a hole!

Julian's Dry Cleaners

4.3

(6 reviews)

This is my go to dry cleaner and laundry place. Staff are friendly and my cleaning is always done…read morewell.

Great, friendly service. Professional and excellent communication. Great service. Appreciate them.read more

Westgate Tailors & Menswear

Great shop and they do a fantastic work! Fixed a slider on…read moremy daughter's winter coat and it's better than the original! Very fast! They are one busy business! Have a local business do your tailoring needs! Very reasonable price!

Had 2 pairs of jeans hemmed and they did a good job and had them ready when expected!read more

Washhaus

(2 reviews)

I was at the Spencerport Washhaus. I was impressed on how…read moremuch bigger this one is to the E. Rochester Washhouse. This one is huge with plenty of room, tables and new shiny machines. About time there is a clean place to sit, watch TV and do laundry at the same time. The East Rochester is zbout the same, but a pinch smaller, but dnjoyable to go to. Thank you very much to Washhous. Congratulations, pn a new building.

Clean and easy to use app. It was efficient and fast. The new owners have made it a place you feel…read morecomfortable doing your laundry in. They did a great job cleaning it up.

United Dry Cleaners

3.1

(9 reviews)

I'd like to give this place 3.5 stars, but I'm going to stick with a solid 3 instead of a 4 due to…read moremy history with this place. I've been a customer for a couple years solely due to the convenience of this place being near the Tops market and my place of residence of the time. After I moved a little further away, I remained a customer primarily out of habit. In the past, I've had some push-back for utilizing coupons, and at one point told to go to Tops to acquire one off the receipt. I complied and dropped off my order, then returned to find the door closed and mouthed through the window that they were closed for the day. Bad timing for me, or good timing for them? Not sure. But that experience always stuck with me. A few months back, I was going to write a 1 star review and move on to a new dry cleaners... until I met the manager of this location and the surrounding areas. She was very accommodating to my schedule, and empathetic to me being a student, and acknowledged that I was a long time customer and was put on the VIP list for a discount (No more coupons, awesome!). Now that I've mostly done business with her, my experiences there are very pleasant and courteous. She mitigates any dry cleaning concerns and catches stains I may have overlooked. I wish I could give this place a better review solely on my recent visits, but I can't ignore how things were before. I'll revisit this review sometime in the future if things stay this way!

At first when they lost my sweater ... my valuable **vintage** sweater ... the one that will be…read more*impossible* to replace ... I thought to myself "everyone makes mistakes." Then when they were extremely hard to get a hold of and painfully slow at returning calls so that we could negotiate how they were going to reimburse me, I thought to myself "I'm losing confidence in them but I'll give them another chance." Then when I gave them another chance and 2 pairs of pants came back SHRUNKEN, I thought "Take it to Yelp! Warn the others!" So I say to you all: "Find a different dry cleaner -- do not go here with a stitch of clothes you care about!"

Eagle Cleaners

4.8

(8 reviews)

The Adrian Jules guys recommended these cleaners and I'm glad I listened to them…read more Everyone is super friendly. They are also really up to date with technology, including their app that keeps track of order and notifies you when they are ready via app and text. They also have a kiosk for drop off and pick up available 24/7. I also believe they have pick up and drop off service to your home as well. Another plus is that they also have frequent coupons. So far they are my favorite dry cleaning experience in town.

This is the only place in this region of upstate NY area that does suede cleaning on site. Even if…read moreyou drive a good distance to get here, you'd still be getting better value than you would elsewhere (go ahead, get a few quotes). If I ever call with a question, i get a warm and pleasant response. Tip: don't expect to be in too much of a hurry when dropping off or picking up. Be a good human.

Colony Dry Cleaners

4.0

(8 reviews)

I used their dry cleaning service for two winter jackets($1000 value in total). It took four days…read moreto get it back. When I had it, all the feathers in the coats were not tumbled at all, there was so much damage to the jackets. The owner never said sorry and kept claiming that that's how the fabric was designed for and asked for proof(????). If you don't know how to treat the garment properly, please close your business and don't handle the customer's clothing. The owner only cares about money. Use this service only if you want to ruin your clothes. Avoid this business at all costs!!!!!

These guys are great. Whenever I need dry cleaning they are my go to. Friendly service and on…read moretime. I have used them several times without issue. The prices are reasonable or at least not off putting. If you are looking for a dry cleaner I recommend giving them a try. I like the pre-pay discount and with reliable service; it is a no brainer for me.

A Stitch In Time

(5 reviews)

A+ service. Hem on my pants needed repair. I emailed my inquiry through Yelp and received a quick…read moreresponse. Joanne took care of me in a flash.

I've always been curious about taking my clothes to a tailor/seamstress, as nothing ever really…read moreseems to fit me right. I'm a 29yo, 5'7" male and pretty skinny, so even slim fit clothes are often a little baggy. After a particularly frustrating shopping trip I ended up searching on yelp and found Joanne. After discussing my needs, I decided to bring Joanne several pairs of pants and shirts for alterations, which she had done in no time. I like to dress nice for work, and I know I'm going to look so much better with well fitting clothes. It was also extremely convenient because we live right around the corner from each other! Thanks again, Joanne!

Julian's Dry Cleaners & Laundromat

3.8

(18 reviews)

•$

Since finding this place, I actually enjoy going to the laundromat. The employees are unusually…read morefriendly and helpful. Everything is clean and bright. Kudos to everyone who has contributed to the very pleasant vibe at this business!

I normally get my suits cleaned here with no concerns. This week my very very expensive 2-week old…read morewoven cashmere shirt from Scotland came back to me with a hole in the armpit after I asked them to be very careful with it. It was thrown into a machine with regular clothes and treated no differently than a regular cotton tee. Very distressing. I can't be certain that they caused it but they didn't fill me with confidence when I spoke to them about it. They actually showed no concern at all for how the item was handled. I don't even know if they know what gray and cashmere is. The blossom Road location told me I might have better luck at their location when the owner is around. I like to think that maybe I caused the tear myself by accident by not being careful. I'm going to go to Eagles in Penfield just to be safe because this whole situation was really upsetting for me. The shirt costs too much for the business to replace. I should have documented the condition of the shirt before sending it in. I'm going to have my special clothing cleaned elsewhere to be safe. I have had no issues with letting them handle my Italian wool suits.

Made New Laundry

(5 reviews)

A couple of times a year I find myself at a laundromat. This may be because my machine is broken,…read moreor I'm traveling, or whatever the circumstances. No matter where or when, I seek out the cleanest and most reputable place to wash my clothes. I've been in some sketchy laundromats in my day. Sometimes it's sketchy people, sometimes it's sketchy machines that don't work right or are dirty inside leaving me to wish I could rewash my clothing elsewhere. Today is one of those days that I find myself at a laundromat. I am so grateful that MadeNew Laundry in Henrietta opened up. It's worth the little extra drive coming from Fairport to be in an environment that is truly kept immaculately clean and that I feel safe. On top of that, the machines are state of the art technology for washing without wear and tear on my clothes. They rinse and spin thoroughly and dry without cooking the fabric. I am very pleased by the outcome everything from my delicates to son's work pants. Upon walking in, I was given a friendly greeting by Jason who gave me a quick tour of how to get started with the payment system. You have a choice of purchasing a reloadable Laundry Card using either cash or credit card. Or you can download the Laundry Cat app and use a card or other electronic payment, like Apple Pay, and use the app as a virtual laundry card. I chose the Laundry Cat App. It's pretty nifty as it uses the WiFi to give you a status of the machines you have in use. It's easy to reload your account and it's easy to apply payment to a machine. Loading and starting up the machines was a cinch. Wash time is 30 mins or less. Dry time is 20 mins or less. The dryers are very efficient. All in all, it was an excellent experience for going to the laundromat.

Five stars for the absolute best laundromat experience I've had! From the moment I walked in, I was…read moreimpressed. The entire facility is spotless, clean, and modern, featuring all new, well-maintained equipment. It truly makes the chore of doing laundry feel less like work. Making it feel even less like work, maybe none at all, I used the wash and fold service. Prices were fair and turn around was quick. What truly sets this place apart is the impeccable customer service. The staff was incredibly nice and professional, handling everything efficiently and with a smile. I especially appreciated that the owner was present and actively involved in the daily operations, demonstrating a real commitment to quality control and customer satisfaction, and it was late at night too. Most importantly, they did an excellent job on the wash and fold. My clothes were perfectly clean, smelled fresh, and were crisply folded. This level of care and professionalism is rare. I highly, highly recommend Made New Laundry. They are efficient, professional, and deliver fantastic results.

United Dry Cleaners - dryclean - Updated August 2026

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4.3

(6 reviews)

This is my go to dry cleaner and laundry place. Staff are friendly and my cleaning is always done…read morewell.

Great, friendly service. Professional and excellent communication. Great service. Appreciate them.read more

Julian's Dry Cleaners & Laundromat

3.8

(18 reviews)

•$

Since finding this place, I actually enjoy going to the laundromat. The employees are unusually…read morefriendly and helpful. Everything is clean and bright. Kudos to everyone who has contributed to the very pleasant vibe at this business!

I normally get my suits cleaned here with no concerns. This week my very very expensive 2-week old…read morewoven cashmere shirt from Scotland came back to me with a hole in the armpit after I asked them to be very careful with it. It was thrown into a machine with regular clothes and treated no differently than a regular cotton tee. Very distressing. I can't be certain that they caused it but they didn't fill me with confidence when I spoke to them about it. They actually showed no concern at all for how the item was handled. I don't even know if they know what gray and cashmere is. The blossom Road location told me I might have better luck at their location when the owner is around. I like to think that maybe I caused the tear myself by accident by not being careful. I'm going to go to Eagles in Penfield just to be safe because this whole situation was really upsetting for me. The shirt costs too much for the business to replace. I should have documented the condition of the shirt before sending it in. I'm going to have my special clothing cleaned elsewhere to be safe. I have had no issues with letting them handle my Italian wool suits.

Dry Clean Express

3.3

Located in The Plaza At Win-Jeff this DryClean Express location offers dry cleaning, laundry and…read morealterations. They don't offer a lot of frills that you might find at other cleaners, such as text messaging when your items are ready, but the service is friendly and the prices are reasonable.

Appreciate the friendly service and detail when cleaning my clothes. The business is very…read moreconvenient and clean

Twins Tailor & Dry Cleaning

4.3

(9 reviews)

Fantastic with customer service and very a good family own business. they work with care and love…read morewith their customers to understand what they need.

Had a good experience with Twins! A bridesmaid for the 8th time this upcoming weekend, I am no…read morestranger to the process of tailoring a bridesmaid dress. I have yet to find a place that is reliable and upfront with their prices, and was pleased when Twins was able to give me at least an ESTIMATE of the cost prior to showing up with the dress. I know hems on dresses like this are time consuming and I have no problem paying whatever it costs, but the lack of transparency is always problematic for me. They did a wonderful job with the dress - it looks great and cost $95 for a hem (this was a lot of fabric and two layered, FWIW) and a shoulder strap adjustment. I am happy with the results and the dress was ready in a week! I will be back for future alteration needs. It look like there was some vintage items, pants, blouses, and more that he has good comfort with. Thanks for the great experience!

Julian's Dry Cleaners

4.7

I have never been to a dry cleaner before but wanted to try to get my super dirty white winter coat…read morecleaned. My husband told me of a place next to Wegmans but it's no longer there- sign says they merged with Julian's on Latta road. I knew where this was because I go to the plaza a lot. Staff was super friendly and walked me through everything. The picture doesn't do it justice. It came out beautifully and I'm very happy. Was 20 bucks and worth it. Will definitely go back! The only thing I would change is that I was texted and emailed multiple times about reviewing this place the same day and the next morning.

Dropped off a pair of dress pants for cleaning and to replace the zipper. Good service with an…read moreaccurate pick up date. Like that they use pink ticket slips and text when things are ready for pickup or I may have lost track of this... I'm leaving 4 stars because the pants haven't been worn yet and waiting to see how things hold up

Julian's Dry Cleaners

3.1

(29 reviews)

I brought in a top with a stuck zipper that I thought needed to be replaced. Fortunately, I…read morereceived a call saying that the zipper had been unstuck and that it was fine. I picked up my top and they did not charge me. I appreciated this so much and will definitely continue to use this Julian's in the future.

They're listing on my iPhone maps said 6:30 pm. I got there at 6:03 pm and knocked and 2 girls…read moreignored me as they walked by. I called and they answered at 6:04 and I said can I just drop off two things because I drove here, and it was 3 minutes after when I got there, and they said "no we cannot take any more drop offs for the day." The property looked gross and the customer service was crappy. Can you imagine how they treat their clothes?

The Laundry House at Ridge

3.3

(12 reviews)

They lost my white, Ralph Lauren, queen size blanket. I requested it be cleaned and tack down a…read moreslight part of the edge. I sent this to them with a variety of household items for pick-up and delivery, I had to return to my home in Chicago and couldn't stay there until they found it. Very unhappy. If they SUDDENLY find my blanket and send it to me, I will re-write my review!

I always used this location when it was Michaels. However, about 9 months ago, I called to have…read moremy bedspread picked up (during COVID quarantine) for dry cleaning for the first time since I bought it. It was returned when they promised. However, when I opened the bag, there were 4 rips in the backside, most likely where it was hung up. I called them and told them that I wanted compensation and they assured me that they would mail me cash. I did not receive anything from them, so I called them back and again they said they would mail out cash to me. NOTHING arrived!!!! I would never do business with this place again!!!!

Osman’s Tailor and Dry Cleaners

3.9

(9 reviews)

Always use them for my dry cleaning! Never had an issue and always right on time! Wonderful…read morecustomer service 100%

I went to have 2 dresses hemmed. He never gave me a quote and took the dresses and gave me a date…read moreto pick them up. Everything was being done so fast that I felt flustered. When I called asking for a quote, I was told I will call you back. When he called me back I was quoted $180.00. For just hemming 2 dresses and 2 small tucks on the side of one of them ? I found someone that could do it for almost have the price. When I went back to get the dresses he told me the other tailor won't be able to do it for that price. Basically saying they are lying to me. I said if that is the case I will come back and use him. He told me NO he has no time now for me, do not come back. Very unprofessional. People are allowed to shop around and get quotes. A good business would understand that. I know a lot of people have had a good experience with this tailor, but mine was not. Everything felt very rushed and he was rude.

Erwins Dry Cleaners

3.3

(6 reviews)

I rarely need dry cleaning services but this place made not want to get them ever again. after I…read moredropped my clothing off I had to go back twice to get my clothes. The first time I went to pick up my clothing was not ready, so they told me to come back. The second time I went to pick up the same clothes they said they could not find them..... how is that even possible? After all of that, I was told to understand and keep it moving. I paid almost 40 dollars for clothes that are not fixed the way I asked for, and that got lost in their store which took like more than a month to resolve. Would not recommend.

Friendly employees, quick turn around, great results!…read more The employee who I dropped some suits off with actually went above and beyond. My husband left his passport in one of the pockets, so she immediately called me to let me know she would lock it up until I could get there to pick it up. Thank goodness! We would have been in trouble if they didn't let us know they found it.

Leary's

3.7

(21 reviews)