We ordered three very expensive fire bowls from flame connection that we were supposed to receive…read morein six weeks. We paid in full when the order was placed. it took six months for us to receive them. I was told we would be given a small partial refund due to the multiple delays and excuses, but it never happened. Beware of a company that takes your money up front but fails to deliver.

We had Flame Connection convert our wood fireplace to gas and bought the new gas fireplace from…read morethem. I love it! It looks really great and the remote control is so convenient. We also had them completely remodel our outdoor kitchen and it turned out amazing. They installed a pizza oven, grill, side burner, sink, and refrigerator, all high-end outdoor appliances, and we couldn't be happier with them. Rob and the team were super easy to work with and they do great work. We're really happy with everything they did!

The serviceman finished the project, even though it turned out that our vents went all the way to…read morethe roof. He was very easy to work with and did the job in an excellent fashion.

Updated review:…read more TLDR: Russett sold us a defective unit for $9,000 4 years ago, it is still under warranty, but they want $2,900 to do the repairs under warranty. Do not buy Lennox, do not buy Russett. Full story below. Unit is a Lennox, purchased from and installed by Russett, still under warranty. It stopped cooling in mid June so we made some calls. Russett didn't get back to us the first day, so we called another company to at least get an idea of what we were looking at. They sent a tech out same day and he showed me photos of a cracked coil and leaked refrigerant and oil in the pan. Short version: coil needs replacing. He uses an OEM approved part to get us up and running and says hey, just so you know, Lennox has a rough time with warranty claims. So I call Russett again, thinking that as a Lennox dealer and the original installer they will be able to make this right. I call first thing in the morning and try to describe what's going on, then ask if they can help us navigate the warranty claim process. On the other end of the line is awkward silence. Then a vague sentence about "warranty claims don't really work like that." Ok... then can you explain how they do work? So I say goodbye. I've been confused, but polite and civil the entire time. After all that and getting no help on the phone from Russett yesterday morning, a manager called me back in the middle of the day and said he'd like to "help us out." By this point our AC is out in late June and the temp inside our house hit 94. The manager refused to quantify what "helping us out" meant. Does that mean you'll just come over and fix it? "No, but we'd like to help." I say I will call him back later. In the meantime, our unit is down again, this time on a 109 degree day. So I call our other tech again. He comes by for no additional charge and gets us up and running- the temporary patch on the coil is not the problem! Now there is a cracked fan blade and a bad capacitor! He gets us running in 20 min and says if Russett won't help us he'll give a good deal on the labor to replace the broken parts. Fast forward, I called Russett back this morning. I asked them to quantify what "helping us out" actually means, because now we need three warranty parts replaced. He said the discounted labor rate for a machine they sold us and installed, still under warranty, is $2,900. 30% of the original install price to replace their defective crap. When I laughed out loud at this, the Russett manager said "We don't make them, we just sell them." I replied that maybe they should not be selling garbage to their customers. The other company is helping me with the claim and giving me a dramatically better price ($800) on labor for the repair. Original Review Below: Russet sold us a lemon of an ac unit a couple years ago. Still under warranty but springing leaks in the coil. 500 bucks in from a different company for a temporary repair. Asked russet to help us navigate the warranty and got silence on the other end of the line. Ac not working, no help from russet.

Johnny came out and inspected our fire suppression unit and fire extinguisher for the care home …read more Did a great job.

Everything went exactly as promised and more. Very reliable service, on time, friendly and…read morehardworking. Austin and Dillon went above and beyond Thank you guys !

Great service, very pleased. Austin was communicative, timely, knowledgeable, high quality…read moreinspection and sweep. Would highly recommend.

In January I ordered and paid for a new grill. In June I gave up waiting. Arizona Grill and Hearth…read morereturned my payment.

Great service and help from the BBQ King, Val? nice guy! Needed a part to hook up our gas fireplace…read moreand turns out, needed 4 parts from him an elbow, 2 extensions and a reducer and he sold them all to us for $10 which would of been the price for one part from Home Depot! He also recommended an Ace Hardware nearby that carried more parts than HD for the last part that we needed :) Thank you BBQKING!!

I called to replace my 12-year old water heater. These folks explained nuances to me, gave me a…read morenext day appointment and charged less than half what other companies quoted. Elliott was pleasant, efficient and informative. I can't praise them highly enough.

Robert replaced my water heater and did incredible quality work. Very professional and was done in…read morea timely manner.

EMMCo was bought by Done Rite. Dustin at Done Rite knows all about air conditioners and did a…read moregreat job getting our home considerably cooler for a reasonable fair price. Look for Done Rite. They also offer plumbing and electrical repairs and remodel work. EMMCo is now Done Rite.

Edward, the owner, is a real expert in tankless water heaters. After interviewing five other…read moreplumbing companies and countless hours of research, we met with him and he confirmed what I had thought from my previous experience with Rinnai tankless water heaters. His quote and his approach saved us thousands of dollars and the space for the old tank in our small laundry room. That by itself makes me thrilled we went with him. Then his team showed up and did an amazing job of installing the unit, minimizing the damage, and finding the electric source they needed. They cleaned up beautifully, were quiet and inobtrusive while they worked, and performed some "tie off" work like capping the old air gap on the roof and putting a plate over it on the inside ceiling. Could not be more pleased with these guys!

This was one of the kindest owners I've ever met in my 68 years. If you need a shed you have to go…read moresee FireHouse portable buildings. You won't be sorry. They even pull your permits for you. Just wear a big smile and don't forget to tip that driver. You would not have your shed with out him! Ralph and Laura Hendrickson

I purchased a building from Firehouse portable buildings 3 years ago, never had one issue, paid it…read moreoff and i am ready to purchase my next building! Covid has raised the prices on materials so I have decided to wait to see if the prices come down some ...