The serviceman finished the project, even though it turned out that our vents went all the way to the roof. He was very easy to work with and did the job in an excellent fashion. read more

This company does not stand by their work. Most of the techs do not know what they are doing. I had a new AC unit purchased through the company and installed. Two years later the unit died due to the mistakes that were made during installation. Russett Southwest will not fix the errors . read more

Updated review: TLDR: Russett sold us a defective unit for $9,000 4 years ago, it is still under warranty, but they want $2,900 to do the repairs under warranty. Do not buy Lennox, do not buy Russett. Full story below. Unit is a Lennox, purchased from and installed by Russett, still under warranty. It stopped cooling in mid June so we made some calls. Russett didn't get back to us the first day, so we called another company to at least get an idea of what we were looking at. They sent a tech out same day and he showed me photos of a cracked coil and leaked refrigerant and oil in the pan. Short version: coil needs replacing. He uses an OEM approved part to get us up and running and says hey, just so you know, Lennox has a rough time with warranty claims. So I call Russett again, thinking that as a Lennox dealer and the original installer they will be able to make this right. I call first thing in the morning and try to describe what's going on, then ask if they can help us navigate the warranty claim process. On the other end of the line is awkward silence. Then a vague sentence about "warranty claims don't really work like that." Ok... then can you explain how they do work? So I say goodbye. I've been confused, but polite and civil the entire time. After all that and getting no help on the phone from Russett yesterday morning, a manager called me back in the middle of the day and said he'd like to "help us out." By this point our AC is out in late June and the temp inside our house hit 94. The manager refused to quantify what "helping us out" meant. Does that mean you'll just come over and fix it? "No, but we'd like to help." I say I will call him back later. In the meantime, our unit is down again, this time on a 109 degree day. So I call our other tech again. He comes by for no additional charge and gets us up and running- the temporary patch on the coil is not the problem! Now there is a cracked fan blade and a bad capacitor! He gets us running in 20 min and says if Russett won't help us he'll give a good deal on the labor to replace the broken parts. Fast forward, I called Russett back this morning. I asked them to quantify what "helping us out" actually means, because now we need three warranty parts replaced. He said the discounted labor rate for a machine they sold us and installed, still under warranty, is $2,900. 30% of the original install price to replace their defective crap. When I laughed out loud at this, the Russett manager said "We don't make them, we just sell them." I replied that maybe they should not be selling garbage to their customers. The other company is helping me with the claim and giving me a dramatically better price ($800) on labor for the repair. Original Review Below: Russet sold us a lemon of an ac unit a couple years ago. Still under warranty but springing leaks in the coil. 500 bucks in from a different company for a temporary repair. Asked russet to help us navigate the warranty and got silence on the other end of the line. Ac not working, no help from russet. read more

Seems like Russett has been acquired by Redwood Services which acquires and then operates local businesses throughout the United States. We have dealt with Russett for many years, and in my opinion, the manner in which it conducts business has changed in the recent past. On a recent semi annual service call under our service agreement. The service technician spent considerably less time than prior technicians had spent, and we question whether it was a thorough inspection. After the inspection we were presented with an estimate for work which was allegedly necessary at a cost of over $10,000. In our opinion, this seemed excessive for nine year-old units. We obtained a second inspection and were told that the suggested repairs were not necessary and that the units were in good working condition. This may have been a isolated problem, but in any event caused us to decide to discontinue dealing with Russett after approximately 15 years of having done so. Very disappointing! read more

Just pass on this place. A once great Tucson business sold and as others have said the service and trust went with it. I have had 2 new units purchased and installed in the recent past. So recent that they are under warranty and service contract. Still over 1000 to fix. a quote from a competitor came in at 300. What good was the warranty? The service contract and seasonal maintenance seems to just be a sales tool. The service techs even seem embarrassed on the mission to gouge customers Do yourself a favour and shop everything they quote you read more

These guys were great - my AC went out late on a Friday afternoon, they sent a tech (Jason) out within an hour. My unit was 16 years old and the compressor was on its last legs so I bought a new Lenox unit from them, which they installed on Monday. And for a great price, much less than I expected. The salesperson (Ken) came out on Saturday, was very good at explaining different options. The lead installer (Ted) went above and beyond. Plus they come out for free inspections for 2 years, I couldn't ask for more. read more

We have worked with Russett since 2019, and all of their employees have been excellent. Our tech Stuart came out to service the heat pump. He let us know when he was coming, arrived on time, and did excellent work. He took lots of before and after pictures to document the service and explained the issues with our system so we could make an informed decision. We very much appreciated working with him! read more

Their guys are right out of NO school and break something or say that you need work when you do not. For me they took a good working unit and took all the refrigerant from it and it was the kind you can't get anymore and then the sales guy tried to sell me an overpriced unit. I went with some other independent guy. But this is not a one off story every one I've told this has their own horror story of a ripoff or attempted one. To hell with these guys and D&H and Rite Way big private equity owned businesses that don't care about you just profit. read more

Had a recent HVAC tune-up by Kevin from Russett. He did a professional, thorough, and courteous review of my equipment. He was proficient in his review and equipment measurements. I feel reassured that my furnace will capably handle the upcoming winter months. read more

We just had our a/c fixed by Jason at Russett Southwest. I can not say enough good things about him and the service he provided. He was very honest and quick with finding and fixing the problem. After being told by a previous company that our 1 year old A/C had failed catastrophically and needed to be replaced at a cost of several thousand dollars, we were so glad we got a second opinion from Jason at Russet Southwest and that it was an easy to fix leak. Soooo happy we chose them for a second opinion! read more

I had a new HVAC unit installed in April. After two return trips to address some issues, I am still not happy with the finished product. They came recommended to me by someone else but I would definitely not recommend them to anyone. The finished product looks shoddy and rushed. read more

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Wyatt Foose is one of the best service technicians I've ever dealt with. He's respectful, professional, and highly knowledgeable. He explained everything like a great teacher would! I think he should train all technicians to deliver the same kind of customer service. Russet Southwest always delivers so I give them a perfect rating in terms of service requested, quality and value. read more

Russett installed both of my Heat Pumps and Air Handlers back in 2014 when they were a customer service company. They had major problems from the start by installing the wrong model of Air Handler on one unit. Then later one of the TECHs burned up the mother board, and other over filled the R410A and then other had to remove it. They had to replace one of the inside coils and one of the Heat Pumps because they were leaking. Wyatt started doing my twice-yearly maintenance and thing was going OK for the last few years. However, this last year Russet has moved from a Customer Service company to a Customer Rip Off Company and Wyatt has stopped doing customer maintenance. Wyatt suggested that Adam was a great Tech. As it turns out Adam had NO idea of what he was doing and called Wyatt for instruction when he couldn't find any problems. Russett company that installed my 2 Heat Pumps and Air Handlers in 2014 came out last week for my summer maintenance. They said that my systems was not working properly but they could not identify any problems. They suggested that I pay them $ 600 to come back and do a leak test, they also suggested that I needed to replace the 2 inside coils at $ 10,000, and R410a at $ 210 per pound. They said that it would take at least 6 pounds of R410a. I said no thanks. I then went looking for other vendors to look at my systems. Yelp send me a list of 5 or 6 and I call some from the radio. Alex from Renewal Roofing and Air gave me the best quote for R410a. Some would not quote it, and others wanted from $ 75 per pound to one that just said they don't sell it by the pound, a recharge is just $ 1400 to $ 1800 per system. Alex came out and found a leak in my main system in about 15 minutes, it was a weld that was not done correctly back in 2014 and was now leaking. He said that it would take at least 3 hours to weld and get running again. He then went to the other unit and could not find any problems. So, he added R410A to that unit. By this time, it was late and so, he had to return today for finish the repair on my main unit. It actually took him over 4 hours to weld the pipes and add the R410A, to get it working correctly again. The total price for less than $ 1,500 and this includes the $ 206 that the Russett had charged me but didn't find any problems. I have scheduled Alex to return for my winter maintenance service in October. He is trustworthy and sticks to his quotes. I have found my new HVAC service provider. read more

Although my email to the company was ignored, after posting my dissatisfaction on Yelp, I was contacted by Tony, the service manager. He said the tech had overcharged me and refunded half of the $600 I paid them. The refund is appreciated but it still cost $300 and nothing was fixed. I would have paid the quoted $99/service call fee without complaint, but I think Tony tried to do the right thing. As I said in my original review, the AC is working now since another company added freon. That's all it took. read more

I have been a customer of Russett for 18 years. For many years I was satisfied with their response time and their service technicians were always prompt and professional. They now use an AI-generated phone system and their response time is terrible. Multiple phone calls, multiple messages left, multiple requests for return phone calls, multiple weeks (not days, but weeks!) before an actual human returned a call and scheduled a service call. I can no longer recommend them. read more

They put the wrong eyes air conditioner in and now refused to do anything about it even though they made the mistake. Corey my salesman refuses to even call me back now like he said he would after he told me he would figure something out to resolve the situation, they just want to wipe their hands and they charged me $100 to come out and tell me they put the wrong size in so beware of people they talk a big story, but the results are very poor. Would not recommend them at all. read more

Let me start by saying I have used Russett Southwest for 31 years and have been pleased until I had them come out for maintenance four months ago and two days ago because my heat wasn't working. First of all, they make you wait for them the entire day and love to tell you that they will call 1 to 2 hours prior to arrival. This never happened for three visits, they just showed up. My heat had been working perfectly fine four months ago prior to them doing their maintenance visit so I was surprised when it wouldn't come on this last week. A tech spent two hours doing his diagnostics and told me I needed a Blower Motor Relay and Condenser Fan Motor and gave me an estimate In the thousand $ range. I didn't feel comfortable with what I was being told so didn't have them do any work. The next day Parker and Sons came out and let me know that there was a totally wrong diagnosis made in addition to them having left panels just laying on the roof. The unit had been miswired and after being fixed, the blower motor operated properly. It was indicated that the motor may have potential damage due to high voltage being wired into low voltage side of motor. The condenser fan motor was deemed to be not leaking oil and was operating within spec. All that was necessary was having a faulty flame sensor replaced to get my heating system up and going. Even better, the total cost was a fraction of what Russett Southwest quoted. I would stay far, far away from them. Parker and Sons is my go-to HVAC company from now on! read more

Bit disappointed for a company that has been in business for 75 years. This is my experience with them, purchased a brand new house from Miramonte Homes a local Tucson builder 2 years ago. Russett Southwest company did the HVAC system. It is a Lennox system. With the heat recently, my tenant turned on the air conditioner but was not cooling. Called Russett and they said they will come out to inspect and would cost $88 per half hour to diagnose the issue plus parts and labor after the root cause was determined. I decided to pass and go with my expert HVAC person who I trust 100% and they immediately troubleshooted the issue just by listening to the system. Root cause was determine to be a bad installation. Quoting him "Diagnose HVAC unit Found low/no charge. Found leak on suction line oil everwhere. Been leaking for some time from original install id assume." Repair: Pumped unit down and re brazed suction line at condenser. Pulled vacuum and leak tested braze. Recharged with about 10 lbs 410a and dailed in charge 8°sub cooling 15°super heat due to zoned system. Sytem ran great after repairs however running low for a year can shorten life of compressor but as of now it working ok. I called the original installer and requested because of a defective install they should cover the cost of correcting the mistake. I think the brazing that was done was weak and over time failed. My AC man also mentioned that running the compressor with low coolant shortens the life of the AC unit. As a result, I had to consume the $810.00 charge to fix something that was defectively installed. I informed the president of the HOA to let the other owners know my experience. Also will drop a message to Miramonte homes. Spoke to Jeff the general manager and he offered a "free" inspection, i politely decline. I would have settle for something like "I apologize that this happen to you, we install 100's of units and do sometimes have defective installs, can you provide details and pictures and will speak to my foreman and take corrective actions so subsequent install would not fail in this area. I tried to plead my case, but he would not budge on my request to take responsibility and do the right thing. For me I am not bitter or angry about this and will not lose sleep. Judging from the previous postings it seems to be a common theme what I experienced. I am very surprised as Tucson is a small town based on word of mouth and integrity. If you need an expert HVAC person let me know. read more

Our system was living on borrowed time. It was 22 years old and starting to show it's age. Even though it was still working, I didn't think it was going to make it through another hot Tucson summer. I called literally almost every HVAC place in town and decided on Russett. They did a really really good job. Our house is old (built in the 60s) so getting a new system in the closet was level 10 difficulty but they got it done. They were here for about 12 hours on a Friday and it was great by the time they left and has worked great now for a few weeks. The reasons why I chose Russett: 1. They are an authorized Lennox dealer. 2. Their prices are great-- compared to one other authorized Lennox dealer in town. 3. They have a long history in Tucson. Everyone in the HVAC industry (and House Building) here knows who they are. 4. Their finance deals are good and low-- a lot of places in town want you to open a Wells Fargo credit card which is a nonstarter for me. The finance company is also easy to work with--- everything is done online. And the APR is low and known upfront. No hidden fees or weirdness. 5. Being a female-- this part is really important-- they dealt entirely with me-- not my husband. He left it to me and there were some places in town that sent out patronizing a-holes for salesmen. They assumed because I was female, I would not understand a SEER rating or what a split system was or how much tonnage I needed. Cody from Russett was great and the installers were really good and respectful and cleaned up after themselves. I also liked that Cody and I could communicate through email-- which works best for me. All in all, a great experience. I would highly recommend Russet. read more

Russett Southwest - Inside variable speed blower- gas furnace - Heating & Air Conditioning/HVAC Near Me - Tucson, Arizona

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I have used Russett for several years for my annual servicing. Recently I had a lightening strike which caused damage to my heater, router, and my stove. I called Russett and they sent someone out right away. The tech explained the board fried and he would call and check on availability. An appointment was made the next day for the installation. The technician never showed up during the four hour window. I called dispatch and they tossed the technician under the bus and blamed him for not showing up. When the technician finally made it to my house the following day, he explained he was running late on a job with the office involved. They should have notified me but dropped the ball. The furnace finally was fixed and the technician suggested a whole house surge protector. I agreed and he told me the office would call me to set up the appointment. I waited for a week and never received a call. I called someone else who installed for half the price and they actually showed up when they said they would. A month later, I had to call them again as the heater quit working again. Another tech and another charge telling me the sensors were dirty and one of the previous techs installed the doors on incorrectly which he fixed. I asked if the previous techs installing the circuit board should have checked the sensors and he replied yes. I'm pretty disappointed with the office. UPDATE: I received a call almost immediately after posting this review. The manager apologized profusely and took responsibility for the error. I scheduled a new appointment for them to service the heater. The technician was prompt and very polite. Russet has redeemed themselves and I appreciate that they took responsibility for their lack of follow-up. read more

Russett Southwest installed a new HVAC / Furnace system in my 50s-era Tucson home. The furnace had to be installed in a narrow closet because I have solar on the roof. (The new unit replaced a defective six-year old-furnace that was further botched by another contractor, causing me years of problems.) Because it was a such small space, it required some serious engineering. The Russett team was experienced and highly professional. The end result looks and works great. read more

My experience has been a mixed bag. In terms of responsiveness, they are top notch. I have always gotten someone to come look at the problems promptly. Also they keep computerized records so that they have a history of the units. Where they fail is with different technicians who are inconsistent in repair. Also, they do not properly record the service history. I have had the same problem "fixed" for the 3rd time, as the previous fix was improper. I plan to make sure that I keep my own records so that I don't get charged for the same problem. read more

They installed a new A/C unit for me, as part of the contract I was supposed to get 4 "Free" check-ups, I only got three, when I called to schedule the fourth one I was told it expired, I asked how is that possible? well I didn't use it in January of 2021 hmm well I'll be damned you didnt install the unit until Feb???? Didnt matter to them - it was my fault WTF??? I will never use them again.... Bob read more

I called this company an 05/16/2024 because my AC failed, they checked the AC and informed me on the phone that the fan stopped and we need to replace fan and capacitor. They charge me $430.00 but they only changed my capacitor, a couple of hours later my AC failed again and I called them back, they informed me that i need to replace the motor, I told them that I was thought the fan was just installed, they informed me that only the capacitor was replaced, they charged me an additional $422 dollars including a discount for having to come a 2nd time for the same problem. The next day I talked to the Manager and he offered to refund a few few dollars, I was very upset and he agreed to reimburse $342.00 for the parts only I end up paying $510.00 for a fan motor and a capacitor. The first technician was very dishonest and took advantage that i was not in the house to charge me $430 for a capacitor. I don't trust this company, check parts cost online to see if they are being fair to you and check that they really install the new parts before they leave. The manager should remove the entire cost of the firs visit since they really abuse of me. If possible use a different company. read more

Not a good look for service van #103 to be toking it up in the McDonald's drive through on Cortaro, during the morning commute between about 7:30-7:45 am. Employee at the drive through window confirmed it as well. Stoned technicians could be a contributing factor to the mixed bag of service reviews in here. I would pass on this company- read more

Hired to get furnace fixed. Wife said they spent 20 minutes and 80$ to inform me it was the circuit board and quoted 700$ to repair. I was out of town so told them to hold off. Came home and took a look myself. Did a few simple checks, ended up being a bad limiter switch which is 11$. Russet tech was either lying or doesnt know how to troubleshoot a furnace. Stay far away from this company. read more

It lasted 5 years Russett. And everyone of those years had costly repairs. The install is so bad... that every contractor I've had on the roof to replace it just shakes their head or laughs. How have you stayed in business this long? read more

We had a new condenser and coils installed. The quote was done by Tim, he was on time and educated us on the products and installation procedures. The installation crew was on time and worked efficiently installing the equipment. Manny came out later in the day to complete the process, he was polite, knowledgeable, and professional. My experience with Russett Southwest was great and I would highly recommend them. read more

called Russett Southwest and since it wasn't an emergency they came out the following day, which was fine with us. the tech was Sean McWhorter who was friendly and quick. a total professional in every way. they will be our "go to" company from now on. KUDOS to you all for a job well done! :) read more

When our 21-year-old air conditioner decided to retire itself, I checked around and got a few bids to repair and replace it. A friend told me that her parents went with Russett, and they were very happy with the customer service and products. We wanted to replace the old Rheem with a new Rheem, and the furnace had to fit in a short space. Steve C returned my call promptly, didn't try to sell us anything we didn't need, and recommended the best system for our house - not the most expensive one, but the right one. He stopped by during the installation, which took less than a day. The technicians were friendly and competent, and they completely cleaned up afterwards. By the afternoon, the new a/c was humming along nicely. Did I mention that their price was nearly 50% less than the next higher bidder? I highly recommend Russett Southwest! read more

Horrible experience. Furnace was not working. They claimed the cb board was bad and 700$ to repair. We did a little troubleshooting ourselves, quickly determined it was a rollback switch which was 11$ and 10 mins to replace. These guys are scam artists or just not knowledgeable about hvac. Stay away. read more

I used them last april for my annual maintenance service. I will not be using them this year. Why? In the inspection last year they found two parts that they recommended replacing. They gave me the old parts and i looked up and priced. The parts were less than $10 each. They charged me over $112 per part, a marked up of 10 times their cost. I told the individual that served me that this was unreasonable. He had no response to me. I called their supervisor, named Adam and left a message, he never called back. This company has been in business a long time and should be more transparent and fair in their treatment. In my case they lost the chance to replace my A/C unit when it is time. So their $200 excess charge cost them about $10,000 read more

Had a large unit go out on a rental. My property manager gave me a few quotes but I called Russett Southwest to get one to check their prices. After getting a better price and speaking to them I went with Russett Southwest. I am so glad I did. The price, service and education was fantastic. From the day I called to the time the unit was in stalled about 1-week! CONCLUSION: Call Russett Southwest, ask the tough questions, get a quote and if you decide to go with them I'm Confident your will be Glad You Did! read more

I HIGHLY RECOMMEND THIS GREAT COMPANY. Russett SW has been my go-to HVAC repair company for 6 years. I recently replaced my old system (June 2020) with a new HVAC system purchased and installed using Russett SW. Every step of the way, Russett SW employees were professional, customer-centric, and the company provided reasonable pricing. The estimate was the best price out of 4 companies. The installation went smoothly. All workmen wore masks for our protection. The system works great. Every employee treated us with respect. THANK YOU for great products, pricing, and service. read more

I contacted Russett air conditioner to get a estimate for a 1,000 sq. ft. condominium. When they send a estimator to check on replacing my AC unit he told me later that they could not find a new AC unit to replace the old one. Never gave me an estimate and told me it's going to be difficult to find someone to replace it. Anyway I contacted Williamson's heating and cooling and they gave me an estimate the next day to replace it with a new AC unit at a very reasonable price. read more

Terrible. I hired Russett to give a 2nd opinion on a repair required for one of my HEATING units after the first contractor I called gave me a very high quote for repair. The Russett tech told me that the first contractor had totally misdiagnosed the problem and that they could fix it for $800 in labor (the part was under warranty). After the repair was complete, the tech told us that our A/C was now working fine, but fixing the heat would require another $800 repair. Three problems: 1) I did not hire them to fix my A/C. My A/C was working fine - at least the last time I'd used it. I hired them to fix the HEAT. 2) The new repair they say I now need to fix the HEAT is the same exact repair that the first contractor said I needed. The one the Russett tech said I did not need. 3) The part now needed to fix the heat is under warranty. The $800 to do the new repair is for refrigerant and the labor to drain and recharge the system a 2nd time (they drained and recharged when they fixed my A/C that was working fine). If the Russett tech had diagnosed the problem correctly the first time around, my system would not need to be drained and recharged a 2nd time. Russett is refusing to make good on their mistake. Bonus problem: This past weekend I turned my A/C on for the first time this season and it does not work! That's the same A/C that worked fine at the end of last season. The same A/C that they fixed when I asked them to fix the heat. UPDATE: Russett has contacted me and said they will be out to my home on May 4th to take care of everything. I look forward to that and will update my review once that is done. read more

Russet replaced both furnaces and air conditioners recently. I am not happy with how the installation went. Nor do I have confidence that they understand their products. 1. Part of the job entailed insulating the exterior closet where one of the furnaces is. When they arrived, the installers had not been told this. They didn't have any insulation on the truck, but wanted to install the unit anyway. I insisted that they insulate first, so they called the office to send over some insulation. When it arrived, it wasn't enough to cover the walls. Yet again, they just wanted to forge on with the installation. I was disappointed that I had to monitor what they were doing, but even more disappointed with their attitude about just doing it rather than doing it properly. 2. The outside A/C units (I think it's called the condenser?) need to be on a flat, level pad. They scraped the ground with their hands to "make it as level as possible". They actually asked me if that was OK. They're the experts! I have no idea how level it needs to be. Tucson is surrounded by mountains. Many home lots here have a fair amount of slope to them. So i am surprised that they wouldn't be prepared to handle that. But gee. I have rakes and shovels that I would have gladly lent them for the day. Couldn't they have asked??? 3. They measured the house to determine the proper size that each A/C unit needed to be WHILE they were already installing the equipment. They put the cart before the horse. 4. They submitted the permit for the work to the town AFTER installing the equipment. To be fair, I am not sure what the regulations require or allow. But this seems out of order to me. 5. The user manual for the thermostat lacks explanation. After reading it, i was left with many questions about how to use certain features. The installers couldn't answer them (which is understandable, since they install). But the salesman couldn't answer them either. Shouldn't SOMEONE know how to use the things that they're selling?!? read more

Had an A/C unit replaced recently and was very pleased with both the installation crew, and also the tech who did the follow-up inspection. The quote was very reasonable compared to a couple others, and the installation was accomplished in very good time. Thanks for a job well done!! read more

Can't say enough about the level of service and promptness of response! AC stopped working yesterday afternoon. Called an AC repairman yesterday and never heard back. A second shop was called this AM and could not get to us until Tuesday. Russett was referred by a friend and they are amazing. Called this morning, they were out this afternoon and the unit was repaired quickly and for a wonderfully reasonable price. The technician Fred was friendly,quick,and professional. Would recommend them to anyone. Ah, cool air blowing-thanks Fred! read more

Our relationship with Russett SW began when we purchased our house new 15 years ago and has continued since then because they're a reliable and honest company that keeps us warm in the winter and cool in the summer! When our AC units "gave up the ghost", Russett replaced them promptly. We're confident in the work they do and feel we get our $$-s worth! We recommend them to our neighbors with enthusiasm! read more