It began when we walked into their showroom on Shrewsbury Street in Worcester and were very…read morepleasantly greeted and asked pertinent questions about the project that we had in mind, custom window treatments, shades and valences for our living and dining rooms. It ended with the installation of those hand-crafted products in those areas by professional and pleasant installers. The entire project consisted of several months but throughout it all we were kept in the "loop" with timely communications from our designer Jennifer, an important point so that we never wondered "what's going on?" Selecting styles and fabrics can be daunting for many, and we initially wondered "where to begin?" But Jennifer walked us through the process and was always ready to suggest options and alternatives. The bottomline is that Dave, Charlie and Sean, the installers all treated our home with respect and explained the construction and workmanship that went into each item. Porro's continues the tradition of customer service, pride in what they provide, and unwavering attention to detail and customer satisfaction.

Porro's has done a great deal of custom work in my home, everything they do it of the highest…read morequality with a great eye for detail! I have used other companies in the past for interior design and nothing compares to their quality and custom work! I would highly recommend for anyone doing any sort of interior redesign. From blinds, curtains, furniture, ect. Porro's has all!

I had a backsplash added to an existing kitchen. Christine was very helpful guiding me to exactly…read morewhat I wanted. Greg did a perfect job with with installation. I am very pleased with the final product!

Kim is so incredibly talented. We are so fortunate to have worked with her on designing the…read moreinterior of our home. She has amazing taste and did a great job listening to what was important to us. Every room in our house flows. She is fun to work with and is on top of every detail. Kim literally transformed our newly purchased home from the floors on up to every light fixture. We continue to work with her on just about every decorating and design project in our home. Kim's amazing!

Cathryn has made me a believer that the right color can make the world of difference. Thank you…read moreCathryn for turning my white house into a warm, comfortable and inviting home. Each room looks incredible and I could not be happier. I highly recommend Cathryn Colors. You will not be disappointed.

From the owner: Personalized Paint Color Selection by an interior Designer. Contract or Residential Interior and…read moreExterior. Consultations are on site by Appointment. Favorite paint to specify is Benjamin Moore Brand

Great design. Exceptional follow up. Couldn't be more happy with results.. Thank you!read more

From the owner: Madison Matthew Interiors is a small commercial and residential interior design firm founded with…read morepassion, decades of experience, and excitement for sharing innovations in materials and design. We will tailor custom designs and use innovative materials to express your intensity, capture the strength of your business to enhance your brand, effectively making your space a far cry from the norm. Our unwavering enthusiasm and unparalleled responsiveness allowed us to build some of the most successful relationships in our field. Our reputation is built on creativity, reliability, and integrity. Don't be afraid to stand out!

Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

We had a 1950's home staged by Jamie, with her furniture and decorations. It is ultimately what…read moresold the home and we should have done it sooner. We put money into the home first to update with fresh paint and Jamie worked her magic. Her style is contemporary, fresh, simple, and clean lined and the house looked it's best when she was done. We had an offer within a month of staging it and before staging the house sat without a lot of interest. We were selling the house at a distance and Jamie took care of everything that needed to be done to stage it which was great for us. Everyone who saw the house after staging said how beautiful it looked. The house had it's quirks, like many do, and Jamie did a great job of highlighting the positives. She was easy to work with, very professional, timely, had a few great suggestions, and her staging was so well worth the money. We highly recommend her.

From the owner: My business specializes in bringing out your home’s best potential for new home buyers to see, not…read moreonly in photos but in person as well. I have an eye for detail and can offer you ideas to make each room look as large and as bright as possible. I own a large inventory of high quality home furniture and decor items that can transform any space. Let me help you get the most for your investment!

Our Brady Built Sunroom is 33 years old. It was the best investment we have ever made. We have…read morehad to replace a few windows but that's not bad considering its age. It owes us nothing. I had a friend over to visit whom I hadn't seen in years. She walked in and said "Oh, you have a Brady Built"! Her brother had one in his house here in Mass. and was so disappointed when he had to move to NJ. He wished he could have taken the room with him. The Brady Built service has been very responsive and helpful. I would definitely do business with Brady Built again and I highly recommend them.

I'll start by saying that the room is beautiful…read more I'll follow that with, its been rough going. I also want to give some overall advice to not put a hot tub in your sunroom unless it's a HUGE space. It's not worth the hassle and we truly regret the decision. Ours is roughly 200 square feet, which isn't teeny - but clearly not big enough. Despite the design team's assurance that they "install hot tubs in sunrooms all the time" - in the years and years that they have been in business they clearly don't understand the electrical codes that come along with adding a water component to the space. You can't have any outlets or fixtures within 5 feet of your hot tub. That includes the ceiling. We wish this was explained to us. If you are going to go ahead with a tub in the space here's some lighting and electricity considerations: Get track lighting cans built into the room. Yes, you'll lose some glass but you'll save on headaches. Two of the three pre-wired lighting areas that were put into the ceiling cannot be used due to the proximity to the tub. We already purchased all of the lighting elements (track lighting and a fan) over a year ago, as we were instructed to during the design phase. We now have two big silver circles in the ceiling that we'll stare at while we sit in our hot tub. The fan is the biggest bummer. It was something that we really wanted and were told that we could have one, "no problem." The circular light fixture bases that are standard on any lighting element are also larger than the ceiling beams and hang over on both sides of the wood. (see photos) It looks terrible. We would have made a different lighting choice all around if this was explained to us. It's too late to change this. We are stuck with it. We were also sold a super-high-tech de-humidifier fan that wasn't installed properly by the folks at Brady and we are in the midst of figuring that out. God help us if we have to rip open the walls, re-plaster, etc. but it looks like that's where we are headed. And also, while not an electrical issue, we would advise adding a drain to the floor near the tub. A lot of water comes off your body as you get in and out. More than you think. Even on a waterproof floor, we wish we would have put one in. Overall, be sure to check the plan details CAREFULLY, and follow up with Kevin: We were provided the final designs for review and corrected the way the sliding doors were supposed to go and it was never corrected on the final designs. Normally not a huge deal, except that the hot tub is currently blocking the entrance. With everyone clamoring for remodels and with all of the people out due to Covid cases, it's taken over three months to get the correct doors. We are still waiting. Using "their guys": The general contractor from Hillcrest Siding is awesome. Very communicative, considerate and a great craftsman. If you have your own electrician that you like, use them instead. The electrician was not reliable or communicative. We are sensitive to the health issue his family was undergoing, but you need to communicate and keep folks informed. Top 4 Takeaways: 1. Don't put a hot tub in the space unless you have your own electrician review the plans. Our lighting situation isn't great and we are stuck with it. 2. Kevin disappears after the sale has gone through, so don't expect him to take accountability for any of the missteps. Poor Kathi. 3. Don't have the expectation that your room will be up and running 2-3 weeks after it's dropped in from a crane. Site prep started the week of Labor Day. The room was delivered on Sept. 23. We couldn't use the space until Dec. 17. A stick build onsite would have taken roughly the same amount of time and would have been less people to deal with. 4. Budget roughly $10-20k more for your room to pay additional contractors to finish the space. And I'll add that my husband put in the floor, we painted and put in baseboards and the door frame ourselves. Compare the final price to a stick build and see what's worth it.

Rich at Floor Source is exceptional to work with. His attention to detail is outstanding, and he…read morehas made sure the flooring choice meets my expectations especially given that there is a vast selection of options in store. He is quick to respond to every question and always helpful and professional. Most importantly, his kindness and genuine care makes the entire experience easy and stress-free. I highly recommend working with Rich.

we ordered tile for our new home in October, Due to circumstances beyond our control, our install…read moredid not occur until March. At that time, realized we were going to be short two boxes of tile. We thought we were in big trouble, matching the tiles would be impossible or so we thought. A phone call to the amazing Suzette and less than an hour later she had two boxes from the same lot so they would match perfectly!!! She was told it would be several days for delivery, but lo and behold they were in the very next day! saving the day and no delay in our job. Take that big box stores, personal service and people who care are out there !!! Thank you