Wonderful insurance. Customer service is great. Online portal is very helpful! Very friendly employees as well.

On February 3, my husband went to meet with Michelle to switch his current Medicare Advantage Insurance to United Healthcare. A problem arose because he had changed to his current provider in Jan, and by Medicare rules you're only allowed to make 1 change during open enrollment. Michele contacted Medicare and was able to get an application put through due to an exception to that rule because of a unique situation involving his current insurance provider and his current healthcare provider. What's most impressive about all of this is that because the application had to be submitted by Medicare, Michelle basically did all of this on her own. He'll be getting together with her on day one of open enrollment in October to upgrade his plan. read more

God Bless this woman over & over again! Michelle Trujillo the definition healthCARE! I have had nothing but BS since switching to United, it is all self serve, all I get is the run around. I am a elder, I do not have an advocate thus this is a great heart-ship for me, all the calls, all the wait times etc and still no resolution, no one cares just pass the buck. I was about to give up, switch again? but to where? then someone reached out to Michelle asking her to help me, omg...heaven sent! Michelle is a mama bear & treats you like her cub! Michelle 100% has your back, she fights for you w/ COMPASSION! I can not express how much she restored my faith in humanity! I felt like she was MY daughter fighting for me! She does NOT give up or give in, she is tenacious! I feel like I have a new BEST FRIEND! as a retired school teacher I know the fruit does not fall far from the tree, thus God Bless whoever raised her, they should be very proud! I would want to be in a foxhole w/ her! to her superiors: NOTICE every review is BAD!!!! EXCEPT for Michelle! please acknowledge her, give her a raise, give her a big hug because she is doing the work for a dozen people! I recommend that you have her teach a class to the rest of your lazy ass employees on how to do their jobs and treat their clients w/ compassion!!! Mahalo Nui Loa Michelle! please know that you are now & forever in my prayers! read more

United Healthcare - me jumping for joy because of Michelle - Health Insurance Offices Near Me - Honolulu, Hawaii

They are as bad as you've heard. So bad, I'm going back to Humana who I used to have. They will not cover medication that Humana did. I've been getting the run around for days. Avoid UHC!!!!!! They all suck. UHC excels at it. read more

Michelle Trujillo: A True Healthcare Superhero! I rarely find myself writing Yelp reviews for insurance heroes, but Michelle Trujillo from United Healthcare is in a league of her own. When my disabled brother's health insurance was teetering on the edge, Michelle jumped in like a caped crusader--cutting through red tape and bureaucratic bullshit with the precision of a seasoned ninja. For two straight days, she fought tooth and nail to secure his coverage, displaying relentless dedication and an unwavering commitment that turned a potential nightmare into a story of triumph. Her expertise, quick wit, and genuine care transformed an otherwise exasperating ordeal into a reassuring experience. If you ever find yourself stuck in an insurance maze, know that Michelle is the badass special agent you want on your side. United Healthcare is lucky to have her, and we're forever grateful for the superheroic way she saved the day. Bravo, Michelle! read more

United Healthcare - Health Insurance Offices Near Me - Honolulu, Hawaii

Just worked with Michele Trujillo in purchasing a United Health Care Medicare plan. There are a lot of things to consider and certainly no shortage of options! That said, Michele took her time and both patiently and informatively explained all the choices, and was crucial in helping me decide on the perfect plan for the coverage I need. She's warm, attentive, smart, professional, and truly cares. She's a wonderful agent. I'm so glad I worked with her! read more

Mahalo Michele Trujillo! Your assistance in ensuring that my grandparents receive maximum benefits was unmatched! I am so pleased with the quality of care that United Healthcare has provided both of my grandparents. After a challenging season, you reassured me that they were in the right hands for quality care... yours & the network of care providers at UHC Hawaii! Your care, compassion, and professionalism is to be commended and emulated. I do hope that your leadership team sees you as an asset! Truly, your quality customer service is impressive and greatly appreciated. It was a pleasure to work with you. Mahalo again for going above & beyond and caring so deeply for our kupuna! read more

they refuse care and you have to pay yourself even if you have insurance.they are only interested in making money. There is a reason most doctors don't accept it. They don't cover anything . It is a waste if your money. read more

United Health Care is not reliable. DO NOT USE them. They DO NOT treat their Members properly. They are untrained and unreliable. They will leave you hanging and helpless. Do yourself a favor and go with another Health Care provider. UHC is a waste of your time & money. I DO NOT believe ANY of the 5 star ratings posted on Yelp. But, ALL the 1 star reviews are on point. read more

UHC Medicare advantage is mostly good, especially compared to what I had before (WellCare). App is very good at showing information and claims. When I call I get immediately connected to someone in Honolulu (as opposed to a hard-to-understand staffer in India). Downside is their dental. For example, if I need to see an in-network Endodontist for a root canal, I have to fly to Maui from Kona. Seems there should be at least one in-network Endodontist on the Big Island. read more

These people have been harrassing me nonstop for the last 3 months, every single time I pick up the phone I tell them that their subscriber has changed their phone number and they need to remove my contact information, which, lets remember they are LEGALLY required to do at my request. Day in and day out calls calls calls calls Hawaii, Georgia, Pennsylvania, Hawaii, Hawaii, Georgia, and I am SICK of it. I have spoken to so many people but these guys are worse than scammers and refuse to obey my request to have my number removed from their systems. I would not trust them as a provider or with my contact information and if I have to change my phone number I will be pushing to have them pick up the bill. The phone support and contact personnel are so ridged it's insane, I would hate trying to deal with them as an actual consumer, and they have these dumb ROBOcalls too that go out automatically. What an irritating group of individuals, I have filed a complaint with the FCC. read more

Just started health insurance coverage with this group and have experienced very poor service with their pharmacy and hearing departments. Also trying to navigate their phone and internet customer service has not been good. read more

I would give this Company 0 Stars if possible! After years in the corporate arena I am flabbergasted by United Healthcares amoral business practices! They promise excellent service yet do nothing to follow through! Since signing up with them I have spent over 15 hours trying to remedy several errors they have allowed which occurred due to their contact with Healthy Benefits Plus! United Health Care is offering Medicare recipients a dollar amount per month as a benefit to pay their utility costs. They receive the designated amount from Medicare monthly. Though they make constant mistakes and do not notify the client of their errors. Possibly keeping the money‼United Health Care is well aware of these errors and inconveniences yet does nothing to correct them. I was told any new system makes mistakes because it is on a computer and other fallacies! Their explanation of the errors is incomprehensible. The CEO OF UNITED HEALTH CARE Sir Andrew Witty is a British Knight and makes over 18 million dollars per year! Not to mention the health care lobby in Washington! Shame on them for doing business targeting seniors! read more

I just got feed up with Not getting service. I had to call before I even got my enrollment (medical card and benefits package) card; UHC had no intention on sending it to me if I did not call to get it. Worst health care company. UHC only want your premiums to be paid monthly; but they don't want you to use the service. Even when you call the local or national numbers they will send things out 17 days after you call. Who has the time to wait 17 days (over 1/2 a month) to receive what you need to use services. Don't waste your time here! read more

The AARP endorsed Medicare policy is the worst policy I have ever seen. They do not cover treatment for Osteoporosis! Unbelievable! For Seniors! Bare bones Tiers 1 and 2 medication coverage. Tier 3 is only available after a more than $3,000 deductible, and most everyday antibiotics are tier 3! Being in Hawaii, it takes many weeks to receive their catalog of benefits and by then it is too late to change plans. Physicians and Clinics have verified that other companies routinely approve treatments that UHC does not cover. I am disappointed that the AARP name is so easily purchased. For people on Social Security! read more

Michele N.A. Trujillo assisted me today in signing up for health insurance coverage. Her phone manner was professional, light hearted and fun. In a very short time I was signed up, completed and happy as a lark. She is very good at her job. read more

I had questions regarding medicare and spoke with Michele Trujillo. She is the BEST!!!!! Highly professional who is full of aloha. TBH I have no idea as to what medicare/medicaid is, but she directed me to other sources and explained things in a clear method. Her willingness to go outside of her way and help others in a kind and compassionate manner is greatly appreciated. Much Mahalo Michele read more

Their self direct dept is a joke. It seems like there's only 2 people in that dept. AND nothing ever gets done.

SO BAD! If I could give them less I would. I bought the premiere package including prescription drug coverage. Found out they don't have the only inhaler I use for asthma & it costs over $300. Last week a doctor prescribed eye drops & now that Walgreens has pretty much shut down, they transferred my policy to CVS. WhenI went to pick it up, I was flabbergasted at the $140 price tag. When I got home, I called Longs aka CVS to make sure that they had my AARP Recommended prescription policy. They said they did. Then I asked if I was just to pay outside of insurance and found out it was $79! What a total rip off. They refunded my money at Longs. What a scam! I was told that our Medicare system does not allow for negotiating drug prices. I was happy with Kaiser for over 40 years and thought might be easier to travel with AARP recommended coverage. Well travel didn't happen & I am going to switch back ASAP. Another thing...their call center is out of country and it's a waste of time to talk to them! read more

We were getting so confused and frustrated with Medicare but after talking with Michele Trujillo we were so much more at ease. She is so awesome! read more

If you are looking for the best of the best who has the aloha spirit...Michele Trujillo was phenomenal to work with! Taking care of one's family, especially from far away, in a middle of a health crisis is challenging for anyone. If you are reading this review, I am sure you painfully understand the complexities of navigating the Medicare process for yourself or your family. During this stressful time, I was fortunate enough to e-meet Michele and work with her. Michele is someone one would want and hope to work with (especially after encountering many in the healthcare profession who are less than "good"). Michele Trujillo is professional, knowledgeable, thorough, a speedy worker, efficient, and someone with a genuine caring heart. Michele was super accommodating and extremely easy to work with. An added bonus? Michele is someone who trains professionals in her field, so you know she is well-respected and liked (in fact, she came highly recommended by someone in the healthcare field)! I wholeheartedly recommend working with Michele Trujillo. If I could give more than 5 stars, I would! Mahalo nui loa, Michele, for being a blessing. You really helped my family and I loved chatting/sharing laughs with you over the phone. I look forward to continue working with you and I know my mother is in excellent hands. With much gratitude, Georgette. read more

For Medicare and Medicaid eligible people, it's the only $0 premium PPO plan on the island as well as a Dual Special Needs plan on Oahu and neighboring islands. Customer service is excellent and you don't have to call the mainland, thy are local people here to service you. read more