I had to change my insurance provider a couple years ago. I have COPD and require supplemental oxygen to survive. United Healthcare denied coverage for my in home oxygen concentrator. Humana covered it for $10 monthly. I am now paying $150.00 per month rental fee. I am 70 years old and on a fixed income This is criminal to deny lifesaving treatments. ASAP I am switching back to Humana or Blue Cross. read more

My only issue is that dealing with phone representatives is a NIGHTMARE. Trying to get a new UCard after losing my wallet took twenty minutes and finally asking for a supervisor. I'm sorry, but having people in India or wherever is maddening; they don't answer the question asked and i have to raise my voice to ask them to STOP! and answer the question asked. The first person I spoke with told me I could no longer use my UCard if I order a replacement -- which is what the website says. New one takss 2-3 weeks. "So what do I use if I have to go to the hospital or doctor while travelling as i will be until the new card arrives?' Rep could not answer. Got a Supervisor who was not even given the correct info about which I was calling from the first rep. Started over with her... another ten minutes of dialog about the same initial question, during which she gave me the "new number," which was only four digits. "What are those four digits?" I asked. After more and more unanswered questions she FINALLY explained those were the last four digits of the new credit card (UCard), and all my other numbers remained the same. "So I can print my card from the website so I have SOME PROOF of coverage?" Yes. TOTALLY AND UTTERLY UNACCEPTABLE AND IGNORANT SERVICE. Might be time to find another insurance provider.d zk read more

United Healthcare are masters at not helping you. Every phone call I made to try and clarify a claim was met with completely different questions about all kinds of strange information I had to dig to find. I called the same number several times and after going through their ridiculous AI phone service after the first time I was somehow sent to the wrong person again and again. They literally work so hard to deny your claim. They gladly take your money and offer no help. If I could give negative stars I would. 1 star seems way to high of a rating. Trash, absolute trash. read more

At 9:06 AM, MDT, I requested a chat from United Healthcare. I was 149 in the queue. That doesn't sound like good customer service to me. As a follow-up, I waited until I was number 6 in the queue, then I received the following message: We are unable to connect your chat session with a live Agent at this time. Please try again later. We apologize for any inconvenience caused. Thank you. Then I was disconnected from the chat session! read more

United Healthcare took a week and a half to fix a simple clerical input error that could have been resolved in minutes, forcing me to have to put an MRI on hold until 5 days after the initial scheduling. After doing so, they disapproved my pre-authorization again the day of the visit for the reason that i "haven't done at least six weeks of physical therapy", a newly added reason to deny pre-authorizing. Their only saving grace is that their middle man call center people are nice, even when they're being told no by everyone else in the company that wants to play doctor without a medical license. Is it bigotry that fuels this company? Maliciousness? Greed? Probably all three, but definitely at least the last one. The CEO of this company, Andrew Witty, got compensated $23.5mil with an additional $1.5mil salary. read more

Our doctors are in Boulder Community Health and United is not signing a contract with them. We have been told (2 wks ago) that we will have no doctors on Sept 30. Switch doctors? Hell no, we are switching insurance companies. So just beware you are at their mercy. My husband has cancer and is scheduled for surgery in Nov. We have other on-going medical issues. Thanks to UHC we will spend the rest of the month trying to find a health insurance company. read more

Went to a pharmacy to pick up some medication only to be told that United wasn't covering it until I had tried six other options. There was no indication that "step therapy" was required. No communication with the doctor and no indication to me as part of my plan. All of the alternatives they required were completely inappropriate and far more damaging. They use a third party management firm, Optum, to deny their claims - so you can't easily access the right person to talk to. Your doctor must then call them to justify why they prescribed what they did; and there's no guarantee the claim will get approved. Other than that, customer service is awful. Their phone tree is a mess and you rarely get to the same department twice. Half the time, their staff are rude and uselessly informed. Poor communication, excessive wait times to speak to a competent individual, and lazy coverage are all reasons to go with a different insurance company. I only chose them because Bright stopped offering individual plans. If you've had a frustrating experience, I recommend contacting Denver Health and Human Services and filing a claim against them. We need to hold these insurance companies accountable for their awful service and potential medical negligence. read more

UHC is more interested in selling stuff that has very little to do with healthcare and finding ways to reduce a person's healthcare. This is absolutle accurate. They now have Optum which should change they're name to Nopetum. They use New West Physicians which is lousy also. They're healthcare under Medicare Advantage is just more difficult. read more

I would never use United Healthcare again. They have poor service and, when they denied my claim appeal, they didn't bother to notify me. Humana is much better. read more

Complete nightmare. Avoid United HealthCare at all costs. They have made mistake after mistake on our family account and in the end the result is countless hours spend on the phone trying to correct their mistakes. For example in asking them to merge my daughters account into our family plan (why was a 7 year old child even issued her own account in the first place?!) they inexplicably cancelled my daughter's insurance. When I asked them to correct it on 3 separate calls each 2 hours long, they charged my credit card but never reinstated my daughter on our family plan. When I called a 4th time, another 2 hours trying to get a person to answer my call and get to the right department, I learned that they are double charging our family for 2 plans. They are flat out horrible. read more

I've been a United healthcare member for a few years now and I appreciate the ability to buy over the counter food but every time I've used my card at Walmart I've had problems every single time every time I've tried to place an order online they've screwed it up and there's no way to track your order they send me an email when I click on the link it takes me to the front page of the app it doesn't take me to where my order is it's just worthless to order anything through Walmart with the United health card it's a waste of time United healthcare needs to get their act together and find another vendor. read more

No, no, no and no! You do not want to get involved with these people. As a matter of fact, you want to stay on Medicare plus a Supplememt side of things. What no one tells you is that to cross back over if you make the mistake of going to a Medicare Advantage plan is that the Supplemetal companies no longer have to take you back. They can and will charge you a premier to take you back if you have any kind of a real health issue at that point. If you are on Medicare now and can go to a Supplemental Company and they have to enroll you, do that. The services provided by the Medicare Advantage Plans deny lots of things. They have to pay for what Medicare would pay for, but they make their money by not paying for other things, or by having less quality services with lower negotiated rates. read more

I plan on warning all in my area to try and find a better plan. I pay a lot for United Healthcare's top plan only to find out those of us in Colorado have the worst wellness program -- Silver Sneakers, which offers little in the way of clean gyms (two are filthy IMO), or programs in my immediate area instead of its best wellness program called Renew Reactive, which offers great locations including a gym open only to those vaccinated as well as to a great Pilates location within my area. I'm told that United Healthcare discriminates against Colorado customers by offering its worst wellness program instead of its best. I'll be shopping around for a better plan with a better wellness program than the one I pay top dollar for in Colorado. In short, l'm telling people to shop around and find a better insurer than United Healthcare. read more

Their EAP Program Optum: https://www.optum.com/business/employers/behavioral-health/employee-assistance-program.html, is a joke. They do not provide enough information to people seeking Mental Health treatment and try and rip off therapists providing necessary treatment, leaving them to either lose money or for us as patients to have to pay to receive treatment instead of getting the break the EAP is supposed to give in the first place. And the EAP isn't very comprehensive to begin with. They claim to care about your health, but they don't. Wouldn't recommend companies go with this insurer. Hope my company switches to one that at least attempts to show some care for people. This one just advertises that it does. read more

I am very disappointed in UnitedHealthcare's customer service. I have had a claim that occurred over a year ago and have called multiple times to resolve the issue and now over a year later, I am being sent to collection over something that should have been taken care of many months ago. In fact I was told that it was taken care of by UnitedHealthcare. Now, instead of taking care of the issue, they have to verify that I have called in previously before they can request to have the claim taken care of. Initially saying that they can't back date it that far. Interesting how in the same sentence they say they can back date it if I called in previously. Why not take care of the customer instead of being rude and unhelpful. UnitedHealthcare claims to be dedicated to helping people it is even stated in their story, "UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers." It is clear that they are only interested in helping themselves and not in helping the individual as they claim in their statement. I would not recommend United Healthcare to anyone at this point. read more

Terrible service. No way to actually connect. No phone lines and was hung up on during a cancer screening.

This review is for AARP Medicare Rx United Healthcare. Based on AARP's recommendation I purchase Medicare Part D through United Healthcare. What a mistake. For 3 months they insisted I still had coverage through a company health plan even though I had retired. Finally got that resolved and I know find out that they have over charged me fro my coverage. When I called them they denied it and basically said nothing they could do even though I have 3 separate letters from Social Security telling me and them what the accurate premium should be. Do not sign up for United Healthcare, unless you want to be overcharged and sit on the phone waiting to talk to someone for 3 house. read more

United Health Care sucks so much they should get a breast job. So cheap they won't even send you a letter. As compassionate as a pack rat with a termite problem. Total A holes, in the Key of C. read more