Dr. Salaimani is a wonderful Dr.. after my second endoscopy he called and explained the results and…read morethe treatment plan. After that, I had an ultrasound of my liver and found an issue so I made an appointment. Unfortunately I was seen by a nurse practitioner who launched into the results from a while ago that I already talked to the dr. about. I stopped he and told her that I was there for a different issue. She said that she wanted to go over the results from tests done months ago and would get to the liver issue later. Update: No one answers the phone down there and instead an "AI" assistant answers but offers no help. My appointment with the dr has been scheduled 5 months out. The Dr is great- his support staff, including the snotty NP, is not helpful or caring.

Dr solaimani is kind and seems genuinely concerned and interested in helping you however , his…read moreoffice staff , computer system and portal are incompetent. There is no follow through . No one takes responsibility for the total care of the patient here . The office staff controlled solve, the portal doesn't contain results or provide easy assess to enter information regarding history ,medications etc At My first visit ,Dr Solaimani ordered labs and other tests unbeknownst to me. The office staff scheduled an appointment for me to follow up with the doctor two months after the first appointment for which I had to pay a $70 co-pay and my insurance was billed several hundred dollars. When I got there, they told me I hadn't done the labs the Dr had ordered. I inquired as to why I wasn't notified of the labs at the first visit , there answer was " well we must've had a student who put you in the room and she didn't enter your specific lab you use into the computer " . When I ask about why there was no follow-through on this why no one called me to inquire about why I hadn't had the labs before my appointment, they said oh we don't do that. We don't have any way to know about that. They kept referring to possibly a student that made mistakes the last time I was there. No one wanted to take accountability and they couldn't explain the process of how these things are normally done. It sounds like computers run this office, not thinking responsible people. The nurse practitioner I saw (when I had scheduled an appointment with the Dr) spent only 6 minutes with me informing me "all the results of my previous colonoscopy was normal) something the Dr told me after the procedure. Then ushered me out to schedule another appointment in two months after I complete the labs they had "previously ordered. When I ask about why I didn't see the doctor at this visit, as previously scheduled I was told "oh you have to tell us when you come in so we can put you in the right room to see the Dr." "We don't know who your appointment is with!" This office needs an overhaul from the top down! I feel they just want to schedule expensive procedures such as colonoscopies and EGD's , bill your insurance then dismiss you after they have completed these .I will not return!

I've been taking my son to Dr. Berry since infancy, he's 13 now. My sister takes her kids here a…read morewell. We couldn't be more happier with Dr. Berry and his staff, he listens and is extremely knowledgeable. Couldn't be happier. I'm 8 months pregnant and will be taking my new baby here as well. Thank you Dr. B.

WORST DOCTOR EVER!!!!!!!. 10 yr old straight A active son chronically sick (120 days of school…read moreyear). For months & months he was sent for internal cameras, drinking barium for tests, & Dr Berry prescribed tons of pills. Convinced husband son was faking it when my son DESPERATELY needed his Dad's support We almost got divorced over how he then daily treated our son until I went to a GREAT DICTOR I took my son to Dr Galen Huang. Kept interrupting me during case history "did Dr Berry EVER bother to do a quick & cheap lactose intolerance test ?" NO DR BERRY DID NOT. 10 minutes with Dr Huang and my son was almost "cured". Super quick test showed my son was massively lactose intolerant ! Any guess what all the drug companies use as a cheap filler in all their pills Berry prescribed? LACTOSE !! Dr Berry did NOT do a totally non-invasive and 1st step inexpensive test that takes less than 3 hrs sitting in a waiting room after drinking a solution in a cup. NO !!! The "wildly expensive cure" ?? Cheap generical over the counter lactaid pills before milk, ice cream, cheese etc . Oh and my son & his father - over 30 years later - have never again had a good or close relationship. My son's 4 siblings were so upset over how my husband treated me their brother when he was so sick almost every single day that they too have a pretty bad relationship with their father. You did a great job on our family Dr. Berry

She's always very professional and interested and respectful when we speak…read more I appreciate her help each time we talk

The procedure follow-up was performed via telemedicine and the call was on time and was very easy…read moreto set up. There was a pre-conference call to verify some information and the actual call was shortly after. Avani Gokaldas was on the call and she was detailed, listened well, and answered all our questions. This was absolutely perfect and the standard for all offices!

I took my Mother to see Dr. Negusse, it was a wonderful experience. She made my mother feel very…read morerelaxed and easy to talk to. The whole staff was amazing , very nice To us. We felt right at home.

The office staff, particularly whoever handles scheduling, does not seem to be organized or…read morecommunicate well. On one occasion, I received multiple phone calls in the same day asking why I had scheduled an appointment before my ultrasound was completed. I repeatedly explained that the appointment was to discuss the results of a previous ultrasound, which had already been completed and was in my chart. Despite explaining this several times, they continued to question me. The final issue that led me to cancel my care was when I was scheduled for an endoscopy. No one contacted me beforehand to explain what my out-of-pocket cost would be. Since my procedure was the next day, I called the office because I didn't want to be surprised by a large bill. I spoke with Maggie, and the interaction was extremely disappointing. Rather than listening to my concerns, she repeatedly talked over me while I was simply trying to understand why the office couldn't provide an estimate after obtaining the insurance authorization. It felt like the office was focused on getting paid by the insurance company but not on making sure patients understood their financial responsibility ahead of time. Instead of helping, Maggie told me to call my insurance company or the surgery center myself. I explained that I didn't understand why I had to make multiple phone calls when the procedure had been scheduled through their office. Even after I politely asked her to let me finish speaking, she continued interrupting me and eventually hung up on me. I have worked in customer service for many years, and throughout the conversation I remained respectful. There was nothing that justified ending the call that way. As a result of this experience, I canceled my procedure and will be finding another gastroenterologist. The physician may be excellent, but the office staff's communication, professionalism, and customer service need significant improvement. Based on my experience, I cannot recommend this practice.

Dr. Lah was very professional and brutally honest. His staff handled the appointment and transfer…read moreof medical records in a timely manner.

I want to make an appointment for my mother, the signal may be bad for the first time.and I tried…read moreseveral more later, the operator didn't answer directly. Doesn't she know how dangerous this is for the patient,very Irresponsible

Came into this medical center last year because I didn't have insurance. The staff was VERY…read moreufriendly and extremely rude.... Once my procedure came around, I mentioned to the doctor I needed a decent amount of anesthesia however she didn't give me enough causing me to wake up in the middle of my surgery. They upped the dosage for me to fall asleep but didn't complete the surgery and blamed me for "needing too much aesthetically. She lied to my face and still charged me $1000 for a procedure she did wrong and didn't even finish. Please do not go here, doesn't deserve even 1 star...

Called the office to make an appointment. The staff would not give me an appointment or even…read morethough my insurance does not require a referral. Quite dismissive in their approach - not a pleasant phone call.

The worst experience of my life! I had 3 procedures with no answers. On the last procedure they put…read morefluid down my throat and caused pneumonia in all 3 lobes of my left lung- one month later and still pneumonia is not resolved

Made an appointment for my husband coz his gtube is leaking and there's black coming out of the…read morehole. Wendy called and told us that the doctor refer us to Loma Linda . They could have called us earlier to let us know not on the day of the appointment. What's the difference in there office here in Brockton and Loma Linda??? I made the appointment 3 weeks ago!!!!

Is there a trick to getting through to this office?I've left 2 messages and have not heard back…read morefrom anyone. Saw Dr Ashby backs in 2020 and really liked him. I planned on returning, but doesn't look like it's in the cards for me. I can't get a hold of anyone at the office!

Good luck trying to schedule an appt. Nobody answers the phone here. Called 3 different times…read moreduring biz hours.

Was late 15 minutes called the call center to let them know. Put me down as a now show. Dr has left…read morefor the day. Next appointment in 4 months. Waited 4 months for this one. Total joke!

My gastroenterologist (GI) doctor Mrs. Sharmila Patel is very helpful. No wait, she is always on…read moretime. Many times she goes out of the way to help and get an appointment.She explains the treatment and diagnoses fully.

Every single time I've come here, the experience has been the same: long, endless waits and a…read moredoctor who rushes through visits so fast it makes me wonder why I was sitting in the waiting room for hours in the first place. It feels like they have zero respect for their patients' time or concerns. Beyond the waiting 1.5 hours in JUST the waiting room for a follow up, then another 30 minutes in the exam room before the dr comes in, the worst was when I was scheduled for an endoscopy. I checked in on time, expecting maybe a short delay (because things happen in healthcare). Instead, I sat in the main waiting room for over 3 hours. Not pre-op. Not being prepped. Just in a crowded lobby, staring at the walls, with absolutely no communication from staff. After three hours of this, I finally got up and left--completely frustrated and over it. Honestly, I should've walked out sooner. I got rescheduled for the next week, as the very first patient. When you do finally get taken back, the procedure area is no better. They make you power down your phone in front of them and show them that it's turned off. I understand phones might not be allowed during procedures, but here's the issue: after they take your phone, you're left sitting in pre-op for up to 2 more hours with nothing to do but stare at a blank wall. No updates. No reassurance. No communication at all. No sense of time. Just isolation and waiting. It's incredibly inconsiderate, especially for patients who are already anxious. I have a baby at home, and my time is not disposable. I can't afford to waste entire days sitting in waiting rooms and pre-op holding areas with no explanation, no updates, and no respect for the fact that patients have lives, families, and responsibilities. Add to that a doctor who doesn't take symptoms seriously ( and asks over and over about someone that was just asked about 1 minute prior ), and it's a recipe for patients to feel dismissed, unheard, and neglected. Healthcare is already stressful enough--you're usually going in because you don't feel well or because something is wrong. The last thing you should have to deal with is a system that treats you like an afterthought. Every visit here has been hours of wasted time, rushed interactions, and the sense that patients' concerns just don't matter. If you're considering coming here, know what you're signing up for: long waits, minimal communication, and a doctor who seems too busy (or unwilling) to actually listen. I would not recommend this practice to anyone who values their time, their sanity, or being treated with basic decency.

The appointments are all scheduled for the same time for all patients. They are not organized with…read morethe appointments. Disappointing. I been waiting more 1. Hours.