Had a package with incorrect tariff fee. I called and was advised to have them hold my package while they would try to clear it up. Then was ghosted for 2 months with no replies to my calls or emails. Finally someone called yesterday and said they would get it resolved. Today they called to say they lost the package from their carelessness. Not a soul bothered to respond to me for over 2 months. I got passed around like a bad penny with 'not my job'. Apparently helping someone isn't anybodies job there. read more

Life is full of UPS and downs. My ex gf is always hungry so this morning, I Fed Ex again. And Americans have a tendency to overuse Postscript. That's why it's called the USPS. UPS - also known as Brown - is a very mixed bag when it comes to companies, and they'll charge you quite a lot for delivering stuff... but at the same time, they can sometimes even be cheaper than the regular mail, depending on what kind of service you're looking for, so you're always better off shopping around. The drivers are also a mixed bag with some of them being friendly, but most of them being a little bit worked up and hyped up and driving dangerously like through my front yard like idiots, for example - but the same thing happens with FedEx. The USPS doesn't quite seem to be quite so Brazen and psychotic as these guys. read more

United Parcel Service - Ups and downs - Couriers & Delivery Services Near Me - Atlanta, Georgia

I ordered photos of 132 items in my home for insurance. I used Snapfish to make the photos. They sent 2 photos in one envelope and 130 in a separate envelope due to the size difference. UPS was horrible. This morning I received a notice that they were delivered and were signed for by someone named Mary. I have no idea who she is but she doesn't live here and my neighbors do not have any Marys living there. You cannot reach a live person at UPS as their automated system blocks you. I even tried two different UPS stores and they were rude and said there is nothing they can do and there is nothing anyone can do. So, I wrote to their CEO and some of the executives at UPS and Snapfish with no reply. the issue is that whoever signed for my package now has 130 photos of my things in my house and has my address on the package. Snapfish refused to contact UPS and said they could ship me out another set in 6 days. I told them that the issue is this person signed for my package and it doesn't below to her. And now she knows what is in my house. UPS just ignores the fact that one of their employees delivered my package to someone else. Writing to their CEO does nothing. I told Snapfish I will not buy from them again as I won't buy from anyone that uses UPS shipping any longer. UPS has gotten to the point that they think they can do whatever they want and there is nothing you can do about it. I'll will always check if a company uses UPS going forward and tell them I can't buy anything from them as UPS is not reliable and doesn't seem to care about endusers. read more

Again ups had me waiting all day for a package and never delivered it. If I could give no stars I would. The driver lied and said he made an attempt I have cameras no attempt made. This is standard the drivers flat out lie! TO MAKE MATTERS WORST 5HE SUPERVISORS WHIS SUPPOSE TO FIX THE ISSUE JUST LIES RIGHT ALONG WITH THEM. ALEXIS AND KAREN LIED EVEN MORE THEY ALL LIE! Second time in 6 weeks exact same issue. read more

Abysmal-service company, with only $@¡{\!%£₩s answering phones for them. I was 44 minutes on hold here, waiting for my customer service $@¡{\!%£₩, who said he was going to begin my complaint, to come back. When the phone was picked up again after this Guinness Book hold, it was not the original $@¡{\!%£₩, but a new $@¡{\!%£₩, mumbling and lying. I was asked to give my tracking number and start the process again -- which was supposedly already 44 minutes toward resolution. NEVER, EVER HOLD FOR MORE THAN 5 MINUTES FOR ANY UPS CALL. If you're on hold for that long, you need to assume the $@¡{\!%£₩s are out on the back dock $@¡{\!%£₩ing. Hang up and start again. Just do it. Or do like I did, and waste 44 minutes waiting for a $@¡{\!%£₩ manager to take your complaint without any clear sign that he even heard you, let alone an apology. Use the information resource here on yelp. Run like the wind from any contact with UPS. read more

I attempted to file a claim with UPS on a lost or stolen package that UPS allegedly delivered to a PO Box, but the UPS website was broken, and does not work. I then called UPS and my call was answered by a call center in Columbia, and the foreign correspondent spoke so little English I couldn't believe she was answering the phones for a major company like UPS. She then transferred me to another foreign call center person who then sent me an email referring me back to the UPS broken website. As a result, I have sent a message to someone in UPS Administrative headquarters, and have requested $187 for a lost or stolen package. The future of UPS is in its past, and if you don't want an aggravating experience I suggest using the US Postal Service, as bad as they are, they are still 3 steps above UPS in every aspect, including website reliability, responsiveness, cost, and security. read more

I was really dreading having to go here after reading all the reviews. I had a very pleasant professional experience there. I saw comments of not being able to ship from there, if it's packaged and already labeled..... I saw a woman ship her package there, is all I'm saying. I had to come and give my experience of this location. read more

OMG I wanna punch UPS in the God damned face! This location is only getting 2 stars because picking up here is better than taking the risk that the driver will use his/her discretion and leave my expensive shipment in plain view on a busy street when I'm not home. I got the notification that my package was ready for pickup. I waited over an hour. It wasn't there, and now I have to drive back TOMORROW to get my box. They better be damn glad gas is down to $2.79, or someone would be in a world of hurt right about now lol. Suck it, UPS. read more

This location is on Marvin Miller Drive, right off Fulton Industrial Boulevard. I was expecting a few packages in the mail this past Friday and before they completely shipped, I opted to have them held at will call, as I have bad experiences in the past with UPS delivery truck drivers tossing boxes of things I have ordered onto my 2nd floor apartment's balcony. Boxes that had big blue 'fragile' stickers on them -__- Anywoo, when I drove up the parking lot was full and I wasn't sure that I was at the right place, until I saw people walking out with boxes. The outside is surrounded by a gate and has steps that you have to climb up before you walk in. Once inside, I was really surprised at how small the area was. There were others waiting and it was like we were standing on top of one another. There's also a security guard inside that makes you sign in. I didn't have to wait long to be helped, but I give this place only 2 stars because of how the building actually looked. I'm not sure if other UPS service centers look like this, but was definitely was not the nicest looking place on the block. #Yelp100 read more

United Parcel Service - Outside the UPS center. - Couriers & Delivery Services Near Me - Atlanta, Georgia

A package was stated it was delivered to my address on 8/10 @ 5:47pm. I utilized the signature release option as I've used in the past with no issue since I wasn't sure I was going to be home. Since I have a doorbell camera, I've never been concerned with issues such as theft of packages. I was home by 4pm and actually was working in the yard until 6:30 which my doorbell camera also captured. What the doorbell camera did NOT capture was a delivery from UPS at 5:47pm. I immediately opened a claim as instructed by the website. When I checked the status of the claim on 8/11, the status was "investigation closed" on the same day I opened the claim. When I called to speak to a representative, I was told that since I signed a signature release, I had to contact the sender and basically work things out with them. I tried to explain to the representative that I have proof that no delivery was done to my home and was told that UPS goes with with what the driver stated and are no longer liable. That's the extent of the "investigation" that was done. I asked to speak to a manager and was put on hold for over 40 minutes which gave me more than enough time to write this review. This is very disappointing since up until this point, I've never had an issue with UPS and was huge fan. Epic customer service failure! read more

UPS is LAZY Wow everyone, UPS has a new and very lazy practice. When a seller puts "signature required" on your delivery, your package will now go to a UPS store where you have to go pick it up. They don't even give you the option to sign for the package on the notice they stick on your door, they just automatically take it to an "Access Point". Isn't that special? So bring back the brick and mortar stores because if I have to drive to the freaking UPS store, I'll just go to the store where they sell the items I want. UPS has gotten LAZY, and it is unbecoming. read more

The worst here near Lynchburg VA the driver delivered a signatory piece of furniture to an address not even comparable to where it was supposed to go! On top tracing the large package was a 3 hr deal with ignorant CSRs stating the only way they could track a package was with a 15 alpha numerical tracking number! Really no other way? Finally calling HQs and placing much reviews all over the Internet got an answer. However, changing any service UPS has the company will definitely not use again. With all the delivery services out there why would anyone use one that doesn't do its job? read more

If I could give 0 stars I would. this is the worst service of delivery I've ever experienced. ESPECIALLY in Atlanta. They claimed they attempted to deliver my package but no one came to my door all day. I have cameras on my front door to prove it. Ups horrible. Never again. read more

Ordered ipad. Left signed paper just as instructed and the UPS guy leaves slip on door without delivering it. 20 minutes on phone getting ping ponged around. Don't know if I'm more mad at UPS. Or Apple for using such an inept company. As Forrest Gump once said, you can't fix stupid! UPS people are paid much more than FEDEX and are half as competent! read more

This is absolutely the WORST customer service ever They are complete idiots. They don't give a crap about anything. Their 800 number just sends you in circles and nobody cares that their system is all screwed up Don't ever use UPS they are horrible beyond horrible. read more

I wouldn't give this place one star if I could. They deliver whenever they want to. It has taken me 5 days to get my package. I called and asked them to leave it at the will call pick up 3 times. Went to this location 2 times because customer service said it was ready for pick up. I get to this location and was told my package was still in the warehouse and there where thousands of thousands of packages and there was no guarantee I would get my package in a week or even in two weeks. If UPS CAN'T handle the amount of business coming there way then cut back on how much business they take in because it is obvious they can't handle it. UPS gives piss poor customer service and doesn't even try to make up for it. It's like you are just shit out of luck!! I will NEVER use UPS...it's Fed-X all the way! UPS you just lost another customer read more

I ordered a tool valued at 7,000 for a customer at my store. I scheduled a will call for this item at the Marvin Miller Drive facility so I could get it for them quicker. It can be tracked online to this facility. The staff at this facility cannot account for this parcel. Last time I was down here they lied to me and told me through mix up it was out for delivery to my shop. It's really strange how such an expensive item can just fall of the face of the earth. I'm going to use another delivery service next time in the hope that they don't rip us off like UPS. read more

SUCH HORRIBLE SERVICE. In the last few months, we have missed numerous "attempts of delivery" while we are sitting in our office. I think becuase it is Friday afternoon and they simply want to go home. They automatically say, oh, no one was there. 6 - yes 6 people were in the office and warehouse at the "lied about" time of delivery. we paid 2 day shipping and got the UPS shaft once again! #UPSSUCKS #UPSSTRIKESAGAIN read more

Worst location there is. I couldn't even deliver my package here because they claim they don't do shipping

If I could I'd give 0 stars. UPS is TRASH. They've messed up 3 of my orders within a week. They lost one package, rescheduled delivery for my package but never came, and left my 50" on the door step of my apartment after requesting for it to be held. My tv was left out in the open for someone to steal. I have yet to receive my package which was rescheduled for delivery on Saturday. & they still don't know where my package is. I'm highly irritated being that one of my packages was actually my Mattress. This service is terrible. read more

If I could give no stars I would. My IVF medication was scheduled out for delivery. When the driver got here he said he didn't know where my package was. (This was after I had to chase him down my street to ask why he didn't leave it) This was a Friday, I called UPS spoke to several people who assured me that my package would be delivered that day. At 930pm I got a notification that my package was rescheduled for delivery on Monday. MONDAY!!! I called and spoke with a Supervisor who assured me again that she would call me Saturday morning after she spoke with the center so I could pick it up. She was supposed to call me at 830am. By 1030 I had no call. I called UPS back, they claim someone tried to call me. LIES, I literally slept with my phone in my hand and no one call from UPS. I am currently waiting on hold for the 6th time, I have been holding for over 30 minutes this time. There is no excuse for this. read more

Funny story -Had a mattress showing on time for delivery today and marked as "destination scan" at 9 am from my local packing center. at 11 I was informed of an exclusion out of ups control- I've been back at work for six days since our snowpocolypse in Atlanta but yet the worlds largest logistics company is still giving their customers the run around with this excuse apparently . After being told my best option would be to pick it up from will call and I'd be notified when it's ready... 6 hrs later I call to be told by Djion it was upgraded to same day pick up and I could go get it in about an hour (spoiler alert) they have a loose definition of same day because after I rented a truck for the 129lb box and arrived at the center 1 hr before they closed to give them the benefit of the doubt I'm told to go kick rocks - After 45 min on the phone with a supervisor I'm back at square one with some random status no one can define and my bed sitting in a warehouse I've literally been to- in hopes to finish UPS' job and deliver my mattress on time but guess that too much to ask. Jokes on me in the end out a truck rental and another night on the floor for the wife and I read more

Friday before Christmas and one person is pulling packages for pick up. Absolutely ridiculous!

All out slowest and worst customer center. UPS is just all out terrible. I've had too many problems to count when it comes to them. What kind of CUSTOMER center doesn't have a phone number for CUSTOMERS? You have to contact some stupid annoying voice operator to tell them how annoyed you are with dealing with UPS. I hope they close down this facility cause it's just a waste of space. #DownWithUPS read more

I was wondering why this place had so many 1-star reviews and now I see why. I was here at 8pm as I was told that I could pick up my package here at 8. Once here, I was told that the driver hadn't arrived and I would need to wait up until 9. After 30 minutes of waiting A call came in and I was then informed that my package would not arrive until 11pm! This place is horrible. Complaints will be made. read more