I highly recommend this pet shop! Like my brother says, it's a true "mom and pop" store. Out of all…read morethe pet stores I've visited, this is one of my favorites. Their animals come directly from reputable breeders, including many from reptile expos, and the staff provides accurate information on proper care. They have a great variety of reptiles (my little "dinosaurs" as I call them) and other unique pets. I purchased two different species of jumping spiders from them, and both have been thriving. Compared to one I bought from another location, the difference has been amazing. They're active, healthy, and one of them even enjoys walking onto my hand. If you're looking for healthy animals, knowledgeable staff, and quality supplies, I highly recommend checking this place out!

Got my first jumping spider from Pets Burg! I absolutely LOVE her. Very friendly, knowledgeable…read moreowners! I will recommend this small business to everyone! Thank you so much!!!

I called to ensure they were open on Sunday and they were. I went in and it was much bigger than I…read morethought with lots of options. The people working there are very helpful and helped me find items for the dog breed I was looking for.

We used to go there for our bird seed in northwest indiana…read more There was a lady wanting to buy a rat to feed her snake. The employee was taking care of me completely walked away and took care of her, I made a sye noise knowing the rat was gonna be snake food and the customer got up in my face because she heard me the employee didn't do or say anything... like interrupt, can I get you something else change the subject etc I think it's called customer service They have now raised bird food prices on the Washington blend. I do not believe it's the same recipe I don't need to spend my money to be treated like crap we have been customers for eighteen years we won't be back

The way these pets have to sit in a small space on metal grates should be illegal. Manager is rude…read moreand will scream at you if you suggest anything for pets. No water, no beds or blankets. This should be illegal!

Lady working there with red hair, glasses, and pink converse was extremely rude. I personally am…read moreabout to move and I am actively looking for a dog to adopt. I don't know if it was because of my style or if I looked young, but the way she treated us compared to other customers was astronomically different. She was smiling and laughing with other people, but with me and my friends she acted as if we were being a burden for asking to hold a dog. Very disappointed in how we were treated.

What an abysmal trip to Petco today. Madison, the peraon "working" the register was MIA and walking…read morearound the store being unhelpful like the rest of staff and managers. Meanwhile a line was building at the register, so the manager slammed her door before coming back out on the phone, and continuing to be unhelpful. Finally Madison shows up and starts helping customers. She checked me out and hands me a receipt, but doesn't even bother to bag my items or hand them to me. Just a receipt and "have a good one" like seriously? I understand it's a crappy job but you can do the bare minimum of ringing up customers and bagging their items. This place has really gone downhill and I'd be better off going to Amazon and getting broken reptile bulbs than this.

I stopped by Petco for some basic aquarium needs. Their aquatics department was very nice..I have…read moreto say I was a bit surprised. A nice guy named Ken helped me get some ghost shrimp, and Endlers guppies. We talked for a few minutes...he was knowledgeable, offered some good advice and asked me to to bring in a photo of the new nano tank when it was all grown out. They had a good selection of plants and inverts for planted freshwater aquaria if thats your thing. I will beback. I was impressed by Petcos selection and customer service.

Even though a lot of the stuff is pretty foofoo and perhaps overpriced, they have some items that…read moreare hard to find elsewhere like Antlerz and of course Orijens dog food. It seems like they've been having trouble getting the adult food in, but I've heard it's actually a widespread phenomenon, and it's even happened at some Chicago dog boutiques (so it seems to be Orijens' fault and not the boutiques'). The staffers are really nice and helpful.

I visited your store with the intent to inquire about purchasing one of your jumping spiders. Upon…read morearriving at the live animal section, I searched for an available team member to assist me but was unable to locate one. I then walked to the checkout area and waited in line behind a customer who was completing a transaction. I was the only person in line behind him. While waiting, an older woman approached and attempted to cut the line to ask the cashier a question. I politely but clearly stated that I was in line. She acknowledged me, stepped back, and I proceeded to ask the cashier if someone could come assist me at the jumping spider enclosures. The cashier appeared to radio for assistance via walkie-talkie, and I stepped to the side to wait for a team member to arrive. What followed was unacceptable. While I was patiently waiting, the same cashier then turned his attention back to the woman the same woman I had already addressed and helped her with her inquiry. I then heard him apologize to her, though I am unsure of the reason. He then directed her to go speak with a female employee near the spider enclosures the very same employee I had been waiting for. This meant the woman who had attempted to cut the line ahead of me was now being assisted before me, as a direct result of the cashier's actions. When I recognized what had happened, I asked the cashier directly: "So, did you get someone to help me?" He confirmed that yes, the employee near the spiders was available to assist. I then pointed out that he had just directed the other woman to that same employee. His response was to essentially acknowledge the mistake with a casual "oh yeah," and then he turned away from me to speak to a coworker without offering any apology, any correction, or any further attempt to assist me. At that point, I made the decision to leave the store entirely. I should not have to advocate for myself repeatedly in what should be a basic service interaction. I waited patiently, I communicated respectfully, and I followed the proper process yet I was overlooked and effectively ignored in favor of a customer who had not been in line ahead of me. I want to be clear: this is not about a minor inconvenience. This is about a blatant failure to follow basic customer service protocol, a lack of acknowledgment when the error was pointed out, and a complete absence of any effort to rectify the situation. This experience has left me feeling disrespected and unwilling to return to this location. I had planned to make a purchase that day and am now forced to seek assistance at an alternate location or competitor.

Bad experience trying to book a bath haircut online and over the phone. Their own internal show…read moremy dog had rabies vaccination but their system she have a new shot. Showed up for the appointment. And their system was down. Wasted no grooming, no apologies.. They made it all my fault.

Merideth the groomer was great with our nervous dog. We now bring all three of our dogs to see her…read morefor baths!

An associate named Melissa accused me of stealing roaches. She was extremely rude and accusatory. I…read morewas so very surprised and confused. The staff at this location have always been so helpful and friendly when I buy insects for my reptiles. This woman owes me an apology and needs to be educated on how to speak to people in a respectful manner. I have never stolen anything nor do I need to. I walked over with my family to look at the roaches because last time I was in another staff member and I were discussing how to breed the bugs. At that time there was one container of very large adult roaches that would be perfect. I simply looked and it appears they were gone. I don't think I will be returning to this location so long as Melissa works there. very disappointing. She is a nasty human.