I went here for all of my live rats/mice, fish, and rabbit supplies for 8/9 months, loved the place…read moreminus the workers who are rude or uneducated, I live 40 minutes away. Mostly every weekend I would get live mice/rats, however I noticed something weird about a rat I had purchased, thought it was just a spot but come to find out their rats have fleas. It was a MASSIVE flea, which it takes time for a flea to get big. I knew at that moment this is why I have been battling fleas with my three cats for around 8 months because I had never in my life of owning cats have had that issue. Also probably why my ball python who never rejects has been rejecting. Told shop owner about fleas, they said they don't have fleas and all they could do was give me another rat, ( that probably had fleas too ) or my money back for the rat. I was more concerned of the fact Iv spent hundreds of dollars trying to help my poor cats stop itching. Plus my hungry/annoyed ball python. Stop going there all together. I now go straight through a reputable rat/mouse breeder, they are always healthy, plump, and are treated for fleas. Soon after I switched I was able to get rid of the fleas, my ball python is eating again, and I get rats/mice for a quarter of the price. Win win after all of the stress I guess.

This place has what you may need, but seems VERY COLD!! People not friendly, no sounds ( ie, music…read more) management seems put out that you are in the store, prices ok and different selection than super market. I don't know how the one in granger is , but heard it's way better. I buy something there that my dog loves, if not for that would never step foot in there!!!! I don't like Unfriendly and cold!

I highly recommend this pet shop! Like my brother says, it's a true "mom and pop" store. Out of all…read morethe pet stores I've visited, this is one of my favorites. Their animals come directly from reputable breeders, including many from reptile expos, and the staff provides accurate information on proper care. They have a great variety of reptiles (my little "dinosaurs" as I call them) and other unique pets. I purchased two different species of jumping spiders from them, and both have been thriving. Compared to one I bought from another location, the difference has been amazing. They're active, healthy, and one of them even enjoys walking onto my hand. If you're looking for healthy animals, knowledgeable staff, and quality supplies, I highly recommend checking this place out!

From the owner: Only buisness in area with live & frozen feeders of all sizes. Can do customs orders. Small, caring…read morefamily oriented mom n pop shop. Supplying unique reptiles, amphibians, and more.

Thanks to my grandchildren, I have 2 cats, 2 fish, an axolotl, and a bearded dragon (actually…read moremine). I have spent many dollars at Pet Smart buying worms that die, crickets that die etc... The young lady selling me the crickets told me that I only needed to feed the bearded dragon 3 or 4 crickets twice a day. I did a little research and found out that I should have been feeding him, his name is Puff, 15 - 20 twice a day. I was afraid that I might have stunted his growth but he is growing and shedding like crazy since I started feeding him correctly. And that, my friends, is because of... https://www.facebook.com/BrandtsOldFashionEmporium/ I have never reviewed a business but good gosh, the people are knowledgeable, friendly and helpful. The prices are MUCH better and the food lives - until consumed by my pets. The don't sell worms for the axolotl but there is a bait shop right down the street that does.

We used to go there for our bird seed in northwest indiana…read more There was a lady wanting to buy a rat to feed her snake. The employee was taking care of me completely walked away and took care of her, I made a sye noise knowing the rat was gonna be snake food and the customer got up in my face because she heard me the employee didn't do or say anything... like interrupt, can I get you something else change the subject etc I think it's called customer service They have now raised bird food prices on the Washington blend. I do not believe it's the same recipe I don't need to spend my money to be treated like crap we have been customers for eighteen years we won't be back

The way these pets have to sit in a small space on metal grates should be illegal. Manager is rude…read moreand will scream at you if you suggest anything for pets. No water, no beds or blankets. This should be illegal!

Lady working there with red hair, glasses, and pink converse was extremely rude. I personally am…read moreabout to move and I am actively looking for a dog to adopt. I don't know if it was because of my style or if I looked young, but the way she treated us compared to other customers was astronomically different. She was smiling and laughing with other people, but with me and my friends she acted as if we were being a burden for asking to hold a dog. Very disappointed in how we were treated.

What an abysmal trip to Petco today. Madison, the peraon "working" the register was MIA and walking…read morearound the store being unhelpful like the rest of staff and managers. Meanwhile a line was building at the register, so the manager slammed her door before coming back out on the phone, and continuing to be unhelpful. Finally Madison shows up and starts helping customers. She checked me out and hands me a receipt, but doesn't even bother to bag my items or hand them to me. Just a receipt and "have a good one" like seriously? I understand it's a crappy job but you can do the bare minimum of ringing up customers and bagging their items. This place has really gone downhill and I'd be better off going to Amazon and getting broken reptile bulbs than this.

I stopped by Petco for some basic aquarium needs. Their aquatics department was very nice..I have…read moreto say I was a bit surprised. A nice guy named Ken helped me get some ghost shrimp, and Endlers guppies. We talked for a few minutes...he was knowledgeable, offered some good advice and asked me to to bring in a photo of the new nano tank when it was all grown out. They had a good selection of plants and inverts for planted freshwater aquaria if thats your thing. I will beback. I was impressed by Petcos selection and customer service.

Even though a lot of the stuff is pretty foofoo and perhaps overpriced, they have some items that…read moreare hard to find elsewhere like Antlerz and of course Orijens dog food. It seems like they've been having trouble getting the adult food in, but I've heard it's actually a widespread phenomenon, and it's even happened at some Chicago dog boutiques (so it seems to be Orijens' fault and not the boutiques'). The staffers are really nice and helpful.

I visited your store with the intent to inquire about purchasing one of your jumping spiders. Upon…read morearriving at the live animal section, I searched for an available team member to assist me but was unable to locate one. I then walked to the checkout area and waited in line behind a customer who was completing a transaction. I was the only person in line behind him. While waiting, an older woman approached and attempted to cut the line to ask the cashier a question. I politely but clearly stated that I was in line. She acknowledged me, stepped back, and I proceeded to ask the cashier if someone could come assist me at the jumping spider enclosures. The cashier appeared to radio for assistance via walkie-talkie, and I stepped to the side to wait for a team member to arrive. What followed was unacceptable. While I was patiently waiting, the same cashier then turned his attention back to the woman the same woman I had already addressed and helped her with her inquiry. I then heard him apologize to her, though I am unsure of the reason. He then directed her to go speak with a female employee near the spider enclosures the very same employee I had been waiting for. This meant the woman who had attempted to cut the line ahead of me was now being assisted before me, as a direct result of the cashier's actions. When I recognized what had happened, I asked the cashier directly: "So, did you get someone to help me?" He confirmed that yes, the employee near the spiders was available to assist. I then pointed out that he had just directed the other woman to that same employee. His response was to essentially acknowledge the mistake with a casual "oh yeah," and then he turned away from me to speak to a coworker without offering any apology, any correction, or any further attempt to assist me. At that point, I made the decision to leave the store entirely. I should not have to advocate for myself repeatedly in what should be a basic service interaction. I waited patiently, I communicated respectfully, and I followed the proper process yet I was overlooked and effectively ignored in favor of a customer who had not been in line ahead of me. I want to be clear: this is not about a minor inconvenience. This is about a blatant failure to follow basic customer service protocol, a lack of acknowledgment when the error was pointed out, and a complete absence of any effort to rectify the situation. This experience has left me feeling disrespected and unwilling to return to this location. I had planned to make a purchase that day and am now forced to seek assistance at an alternate location or competitor.

I took my dogs to grooming today at Mishawaka store. It's the worst experience I had. My dog so…read moresad. Two dogs few I have paid 171+20 dollars. My dogs looks ridiculous.

Knowledgeable service and kind ppl working there!!!! Grooming is excellent too. Overall helpful…read moreand clean too.

I've been bringing Skipper to the South Bend store for several years now. Skipper always comes out…read moreperfectly clean and soft with nails trimmed well. This is important to me as Skipper's nails are black and I'm scared that if I tried to trim them I would hurt him. I was referred by a friend because of the experienced groomers at the South Bend store and on 9/12/2025 they did not disappoint. :-)

Doesn't look like much when you drive past, but I was pleasantly surprised to see well kept…read moreaquariums, healthy beautiful fish and plants with a very nice variety! New stuff each week! They will also order whatever fish you want free of extra charge! My only complaint is there is no public bathroom, and I like to look around.

pulled up to his house and there was an "open" sign above a door. my son and I walked in the door,…read morewhich was a garage we followed the single path through to the stairs and into the store where we were rudely met by Randy (the owner) and another customer. Randy asked me where we came from and I told him the garage, he informed me that his wife was about to shoot us. in a rough tone and curt manor he stated there is a parking lot on the side of the garage. I said I didn't know because I didn't approach the the store from that side and there were no signs directing us in that direction. I'm not sure about anyone else but I am accustom going through the door that has an open sign above it. so he asked me what we were looking for and I told him 2 75 gallon tanks. he quoted me a price if 135.95 each, for used tanks that have been sitting in his back yard for years. he assured that they came with a 30 day guaranty, which I'm sure wouldn't have covered any damage to my house when the tanks blew out. complete jerk and he's selling junk. beware.