I moved my household goods with United Prime from Yuma Arizona to Colorado. Everything was on schedule and the drivers and packers were great. I had a few items that were damaged but they were very quick to make things right and I'm very pleased with the service I got. Molly in the main office was awesome. read more

I moved with United Prime Van Lines a few months ago, back in March, and so far I've had a pretty good experience. David was the representative I worked with, and he was great to deal with from the start. He answered all of my questions, explained everything clearly, and never resorted to bad-mouthing other moving companies just to win my business. I appreciated that because it seems like a lot of companies do exactly that when you're shopping around for quotes. My belongings were picked up on schedule, and the crew, Frank and Sebastian, were both friendly and hardworking. They showed up ready to work and handled everything professionally. My final cost ended up being about $360 more than the original estimate because of some additional packing that was needed, but it wasn't a surprise and I still ended up staying within my budget. At this point, I'm happy with how things have gone. Once my delivery is complete, I'll come back and post another update for anyone interested in hearing how the rest of the move turns out. read more

I already know Molly is going to come say some return in my review, but I am going to tell you to do your research on this company before you hire. If Ian picks up, hang up. He says everything is gravy & it's not. If Yuri is supposed to call you or text you he won't. We had to call because no one called us back to tell us the time for pickup. (Should have been first red flag.) If Aidy/Aiden gets your pickup; they work really slow. It took exactly 2 hours before anything was put into the truck. 2 hours for two employees to take apart a child floor bed. They kept calling my toddler daughter into the room (second red flag.) to the point, we got annoyed and pulled the kids and shut the door. They do take breaks that are considered "work hours." We directly told them DO not take the small boxes unless you have room. (we got a thumbs up & an ok.) They didn't take 1/2 of what was on the list & brought what was told not to. Our boxes were clearly not taken care of.(photos) They will not tell you that you owe more money; I asked Aidy/Aiden probably a dozen times if everything was ok? He spent 30 mins on the phone complaining he wasn't told about this or this or that. At first we didn't care & said it wasn't his fault. I told him everything I told Ian on the phone. He looked at my husband and said we'll get it all taken care of even if we work all night. In their agreement they are required to address addition charges, you are to sign to agree and pay. Never happened. What did happen was Aidy called 15 mins prior to arrival (8 PM.) telling my husband we were required to give $700 or they'll keep our stuff. In a small town out side of city limits. Already have given them almost $2000. Then Yuri said "now we won't accept your usps money thing because you're being difficult." They had us by the short hairs & got $2000 more from us. To make matters just worse. Molly (Who is so good at her job & wants us not to react out of emotions.) calls and alludes to calling the police for kidnapping & making a police report; unless we sign a release stating we won't go after them, they won't go after us. And then adds; and you can't write a negative review. They charged us an extra 4 hours & unloading took 2, so my husband wanted a refund. Nope Yuri said since we wasted their time they don't care about a refund. (It was said in more unpleasant words.) Now; granted I did have a "crash out." But who wouldn't? We already had $3000 in; we said we'd pay more if they'd just show up but they refused & hid down the road. So ya; I cried & was visibly upset & my husband was angry. Again; wouldn't you be? We have cameras to protect ourselves from this kind of things; especially in 2026. Do your research and go with a small company who cares. We needed stuff we couldn't move moved not the small things they rammed into the truck. The guy Eric who came though (since Aidy wouldn't come back & that's ok.) who came; should start his own business. What a great guy, he is the only who looked like he knew what he was doing the whole time. Best of luck on everyone's search but cast your bets on this one. Because again, they have us by their short hair because they had our stuff. I just don't want anyone else to get stuck like we did with these people. Update; won't let me add photos. So I'll post on yelp as well. read more

United Prime Van Lines - Movers Near Me - Hallandale Beach, Florida

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I am writing to share my experience with United Prime Van Lines. While I believe the company has some dedicated employees and the potential to provide quality service, my interactions with management and the billing department were deeply disappointing and ultimately led me to cancel my move. As a disabled military veteran relocating from Texas to Atlanta for a new position, I was seeking a moving company that would provide professionalism, transparency, and respect throughout the process. My experience with Ian, a sales representative, was exceptional. He was courteous, responsive, and genuinely appeared committed to making my relocation as smooth as possible. I appreciate his efforts and professionalism. Unfortunately, my experience with the billing department was the complete opposite. During a conversation with Molly, a billing representative, I felt that my concerns were dismissed in a disrespectful and demeaning manner. When I explained that I had previously paid other moving companies in full using a credit card, I was essentially treated as though I was being dishonest. The tone of the conversation was unprofessional, and I felt belittled rather than assisted. Prior to these discussions, I had already submitted a payment of more than $1,700. The company informed me that their concern was ensuring that payment cleared before the scheduled pickup date. I had no objection to this requirement and attempted to make payment on June 12, 2026, for a move scheduled on June 21, 2026. In my view, this provided more than sufficient time for processing. Nevertheless, I was informed that my move was considered "high risk." My subsequent conversation with a manager, Yuri, was equally troubling. During our discussion on June 12, 2026, I was left with the impression that assumptions were being made about my financial situation simply because I intended to pay for the move using my American Express Platinum card. It was suggested that I may not have the cash available to cover the move, despite the fact that the company had no knowledge of my financial circumstances, employment status, or professional background. As a result, I felt unfairly judged and treated with a lack of respect. Although I appreciate the company's willingness to issue a refund, the manner in which I was treated throughout this process was unacceptable. Professionalism and respect should be extended to all customers regardless of their payment method or personal circumstances. As a disabled veteran and a Biomedical Engineer working on a military installation, I have dedicated my career to serving others. The experience left me concerned about how other military families, veterans, and individuals making significant interstate relocations may be treated. Moving across state lines is often a major financial undertaking, and many consumers choose to utilize credit cards for convenience, rewards, expense tracking, or cash-flow management. Such decisions should not automatically result in assumptions regarding a customer's financial stability. Based on my experience, I encourage prospective customers to thoroughly review payment policies and ensure they are comfortable with the company's billing practices before committing to a contract. While some employees were highly professional and helpful, my interactions with management and billing fell far short of the standards I would expect from a company entrusted with handling a major life transition. I hope this feedback encourages United Prime Van Lines to reevaluate how customers are treated and to provide a more respectful, professional, and customer-focused experience in the future. read more

Terrible experience, avoid this company at all costs. My experience with United Prime Vanlines has been one of the worst and most distressing experiences I've ever had as a customer. I trusted this company to move my household belongings, including all the items my baby and I depend on every day. I paid nearly $7000 for what I was told would be a 5-7 day delivery. Instead, my shipment was held for almost a month, with little to no communication and repeated false promises about delivery dates. When my belongings finally arrived, they were contaminated with rodent droppings, urine, and severe odor. Many of my items -- furniture, clothes, baby products, and personal belongings -- were completely ruined and unsafe to use. This situation caused me significant emotional distress and health concerns, as I had to protect my baby from possible exposure. What makes this worse is the company's response. Instead of taking responsibility, they blamed me, made false public statements, and even tried to intimidate me into removing my honest review on other platforms. This is not how a professional company should treat customers who simply want accountability and fairness. If you care about your belongings, your health, and your peace of mind, do not use United Prime Vanlines. *UPDATE:* I categorically deny the false and defamatory statements made by United Prime Vanlines in their reply. I never admitted any negligence, and there are no phone calls or messages where I said such thing. The only message they could be referring to is a photo I voluntarily sent showing a single box that contained sealed, non-perishable food items (such as cans) -- not "large quantities of prohibited food," as they falsely claim. During the only phone call they mention, I said that I needed an interpreter because English is not my first language, and my responses were limited to "ok" simply to acknowledge the speaker. Misrepresenting that as an "admission" is dishonest and manipulative. Their public response is not only misleading but an intimidation attempt against a consumer who exercised her right to file a complaint. I am already in communication with the BBB and the U.S. Department of Transportation / FMCSA regarding this matter, and this defamatory statement has been added to my case. Regarding the mention of "$25,000," that figure is not far from reality considering the circumstances. I paid nearly $7,000 for this move, and due to their negligence, I lost virtually all of my belongings -- items accumulated over many years of hard work. The stress, contamination, and emotional distress caused by this situation are significant and fully justify a fair compensation far beyond the minimal and insulting amount they initially offered. ($80) considering the BROKE MY PROTECTED TV AS WELL, and ONLY for the protection I paid around $90 I stand by my experience and evidence: my belongings arrived contaminated with rodent droppings after being held for weeks beyond the contracted delivery time. I will not be silenced or intimidated for speaking the truth. IMPORTANT UPDATE: After thoroughly reviewing all documents related to my move, I can now confirm that United Prime Vanlines never provided me with a copy of my contract, which is already a serious transparency issue. However, the other company involved did provide their copy, and after reading it carefully, I verified that nowhere does it state that transporting sealed, non-perishable food is prohibited. All the items I packed were canned or dry, properly sealed, and professionally packed. On the contrary, they are the ones who violated their own contract by transporting my belongings alongside live and dead rodents, contaminating nearly all of my boxes, clothing, and furniture. This was not a minor inconvenience -- it was an experience of unsanitary negligence and extreme emotional distress. Anyone reading this should know that this is not an exaggerated or isolated case, but rather the result of poor handling, lack of responsibility, and unsafe storage conditions by this company. I am now filing formal complaints with the DOT (Department of Transportation) and the BBB (Better Business Bureau), including photographic and written evidence. (I also have photographic proof -- including a dead rodent -- which is being submitted to the authorities as evidence.) read more

United Prime Van Lines - Attempted Bribe / Intento de soborno - Movers Near Me - Hallandale Beach, Florida

They doubled initial quote after all the belongings were on the truck, damaged my house, caused other damages, misrepresented a lot of things. Do your own research and compare reviews, ones that look like paid or AI most likely are. read more

Be warned. Dave , the sales rep, will make all sorts of empty guarantees: "We'll be there every step of the way. We may be more expensive, but there will be no surprises--unlike less reputable companies. The price is the price. We guarantee". When they don't show, no one answers the phone. They'll tell you your furniture was larger than the "standard" you were quoted. They'll upcharge you at every turn. I was told I owed an extra $600 because my delivery was--surprise--"in NYC." , the same address I gave them when I made the agreement. According to Molly, their customer service rep, I was at fault for not understanding the agreement I signed. Go with the cheapest option. At least when they rip you off, there's no pretense that you're paying for customer service. read more

Exorbitant Changing Overcharges & Expenses - Upon arrival, United Prime Van Lines did a new Total Binding Estimate of $3,087.76. Once items were loaded, the amount charged was almost $700 more. We were given an initial "estimate" from Ian of MovingApt (a broker) for $2,100 which meant nothing -- our 1st mistake. United Prime Van Lines' final charge was close to $4,000 to move one bedroom of furniture 214 miles. At pickup, United Prime doubled the initial "estimate" of 348 ci/ft. We were given a new Total Binding Estimated Price of $3,087.76. It gets worse. After loading, the price was raised again to $3,749 and we were informed we could not unload any items. We had no choice but to pay the extra funds in cash or see our items carried away into the night. A terrible, upsetting experience. If I could give them a zero, I would. read more

I am writing about the amazing experience with United Prime Van Lines from start to finish. From the moment that I first contacted your company, I was received graciously and treated with kindness, compassion and reassurance. Molly, I wish to thank you for your patience with waiting for this well deserved letter. As I told you in our phone conversation, you had such an incredible impact at this time which was probably the most stressful event in my 71 years of life. I wanted to write the first letter directly to you and the second one to your supervisor(s) which will be e-mailed to info@unitdprimevanlines.com. This is my small gift to you and the other wonderful staff of your company. If appropriate, I would love for you to keep this letter for your Professional Portfolio. Molly, you have exceptional customer service skills and definitely excel with your communication skills which were carried out with kindness and genuine compassion while maintaining your professionalism. You had an amazing way of empowering me to stay focused and calm by the way that you listened and always letting me know that you truly understood my predicament while reassuring me that we were going to successfully get through this difficult period of my life. As you probably remember, my father passed away in San Antonio, Texas in August of 2024 and I was never notified. I had been trying to call the caregiver since my father's birthday in April of 2024 and only received a couple of messages that he was fine. It wasn't until December 31, 2024 that I received a call from one of my friends that once worked for the VA and he found out through his buddy that my dad had died in August. Meanwhile that caregiver had opened probate, got appointed to be the executrix and managed to take all of my dad's money, got all his real estate and his two mini-vans. With the exception of $5,000, the caregiver had spent all of his $796,000. This predicament compelled me to immediately hire the attorneys on a contingency basis . The attorneys in order to freeze the activity that the caregiver was conducting with my dad's estate and prevent her from selling his properties. In fact, since she had already spent dad's monies and paid off her and her daughter's mortgage, she could not give back my dad's monies and decided to return the properties to the Kawanami Estate. Molly, together with Ian LeCrewe, you were also instrumental in working with me with my financial situation where I only had my Social Security as my only steady monthly revenue. I appreciated each and every discount that was given to me to make my move possible. You were patient with me as I got my financial resources together to advance monies to me to help me pay for the move. I never felt that I was just another customer. In your interactions with me, you consistently demonstrated that you understood what I was going through and that me and my life situation mattered to you. You did not pressure me. Instead, you demonstrated genuine compassion while simultaneously firmly grounding me with what needs to be paid and by when. You acknowledged that you knew that I was doing the best I could. It was obvious you had a deep understanding of what I was going through as I later found out that you were going through a move yourself. When it took awhile for the law firm to wire the money on time, you helped with staying on top of following through to verify that the funds had finally arrived. You were so helpful in making sure that I could make the final remaining balance of $ 1,000 in two monthly installments of $ 500 each in December and January. You also followed up with me regarding reassuring me that Adam was your favorite person and that I would be in good hands with Adam when they delivered my belongings to me in San Antonio, Texas on Monday, November 17th The moving crew teamworked to get all my stuff into my home under Adam's supervision. Molly, you called me on Monday to check on how I was doing and how the moving went. I am still looking for the glass pieces that went with my 2 small desks and printer stand. You reassured me that I have time to finish unpacking everything and hopefully I will find them in good condition. Otherwise, you told me that I could file a claim. Molly, thank you so much for being such an important part of my life and I would be happy to serve as a reference for you or your company if you ever need that. Sincerely yours with all my gratitude, Gail C. Kawanami read more

This is not the first time we have moved across the country and hired movers. However, I will say that this is by far the best experience we have had with that process. Thank you Ian, Molly and the entire team for your customer service, care of our items, timeliness with delivery of our furniture and good follow-through and communication. read more

I had United Prime Van Lines move me from Oregon to Texas. The Logistics Manager helped me with any questions I had on ETA. There were a couple issues but the company stepped up quickly to help rectify. The movers brought it all my items with care and placed them where I wanted. read more

Don't ever use them. They break your furniture, call it cheap, and then try to bribe you to take down your review!!!!!!!!!

It's hard experience... A marketing company, pretending to be a moving company outsourced my moving project to United Prime. They on their turn hired local drivers and moving crews. As result the drivers ran the business in their our terms: changing the delivery schedule, increasing cubic feet, adding extra charges and most disturbing - no stay with the schedule, no communication with the United prime dispatcher and customer service, just saying one thing but doing other, but demanding full balance even half of the cargo is on unknown location. This ended up with extra charges ( shuttle fee return fee etc. leading to 60% cost increase. The only professional person really tried to help me was Molly, the customer service manager, otherwise it would be a total disaster. My only hope is to her, as she understood the havoc made by these randomly chosen local drivers and unnecessary charges inflicted by themselves while running own delivery in parallel with mine. Remember, it's hard to control barely speaking English California subcontractors from Florida headquarter! Make sure you have her phone number! My 3 stars are for her only! Everything else is a bad dream you want to forget ASAP... read more

Scam company. They'll cause thousands of dollars worth of damage and give you $75 for reimbursement. The movers literally throw your stuff around. We paid for them to wrap our fragile items, all the fragile items were destroyed. Currently reporting them to BBB. I highly suggest you steer clear. read more

United Prime Van Lines - Broken tv the movers "safely" packed - Movers Near Me - Hallandale Beach, Florida

We have moved between states several times and while it's never been a pleasant experience, our move with United Prime Van Lines was the worst moving experience ever. Here are some of the many issues: 1. The movers breached the contract by not arriving within the contract window and not completing the move when they arrived. 2. When the carrier delivered to our house, the movers stole our checkbook and credit cards. 3. One of the drivers contacted us after the move to let us know that the driver believed that the moving company fraudulently overcharged us for one of the loads. They allegedly charged us for approximately twice the load size from what the driver actually picked up and transported. 4. Almost all large or fragile items were broken or damaged. For example, we paid them extra for the movers to special package glass items and they only wrapped them in brown paper. read more

We were moving from California to Florida, Do NOT USE this company!!!!!!! One person told us it would arrive this day then the other told us another day. Finally it arrived in a freight van not a moving van. Unloaded our antique secretary, broke off claw foot, antique refrigerator 3 broken feet, bar stool multiple scratches on leather seat, bed set head board cracked the corner of the wood headboard, multiple scratches and chips on it. Living room entertainment center broken glass door, pool table nice cherry wood with multiple scratches, chips . The legs were missing although they did find the legs and delivered them, the box with the leather pockets and all the hardware missing as well as 6 pool cues, balls and rack . We called (Molly) it didn't help one bit!!!!! She wanted to send her driver over to fix everything!! Finally, I had enough of numerous excuses as to how the company was going to correct or compensate us for all the damages and missing items so I asked Molly to please start a claim from the companies insurance and she said that they don't do that and we would have to file ourselves. She sent us the information to file but when entering my number and email as the form said, it said that no such number and email existed Again, scammed again. I will be suing this company for our damages! Please do not use this company!!!!!!! read more

Their insurance is non-existent, or rather we have no proof that they even have insurance or that it works. Their insurance website is covered in scam ads and looks very gimicky and only there for legal reasons. We tried setting up a QA appointment to get our items appraised for the value of the receiving the better insurance option, they never showed. We then called and expected them to be able to do this the day that packing had started and they didn't allow us to have the full coverage insurance because there was no QA. Immediate red flag! We have tried multiple times to get our insurance items covered from the $0.60 per pound of items in our inventory that were damaged. Unfortunately, you need to have the original purchase receipts of all of the items, with the bill of lading, and the inventory list in a single file PNG/JPG/GIF/PDF format? Seriously, who requires a single document for multiple documents? This company has damaged more than $1000 of our belongings. $0.60 a pound DOESN'T CUT IT. read more

Awful company. They had one guy show up to move a nearly 3000 sqft home. They never had more than a couple people there. They raised the price on us mid move. They claimed our stuff would be here days ago, but we have no idea where it is or if it will arrive. They have some very shady positive Google reviews (similar names, people with only a couple reviews) which sound off, but the negative reviews match my experience precisely. They hired people off Craigslist to move our home. I'm awake right now because I'm sleeping on a ratty broken bed in my new home where I have no furniture. I have to work in the morning. Don't be taken in. They end up costing as much as a reputable company, and they are not at all professional. I'd give anything to be able to go back in time and choose another mover, even much more expensive, just for peace of mind. read more

Terrible experience. While the actual movers were great, they raised the price on two occasions with no explanation other than that the boxes were not all the same sizes. This is after viewing everything beforehand, and agreeing to take all contents the first time the price was raised. They ultimately left several items, raised the price a second time, which concluded in my elderly parents paying more than double the original price quoted. The representative we dealt with to negotiate pricing was a 23 year old male who spoke very little English and was clearly frustrated at being asked to explain why changes were happening. It left us all feeling manipulated and swindled and in hindsight we should have abandoned our down payment and gone with another service. read more

I agree with all of the bad reviews. Do not allow this company to move your belongings. They will end up charging you double. Originally I spoke with Menards, moving and storage, Josh, their customer service representative, took my list of household items and gave me a quote of just under $3,000. Normally I use a U-Haul and have the move done myself. But because Josh assured me that it was cheaper, I decided to try out a moving company. Bad idea. After giving my list to Josh, he assured me that as long as I don't present a baby elephant on moving day. It wouldn't matter if I had extra items. I knew my furniture wasn't going to be extra items, however I knew there would be additional boxes as I wasn't finished packing. I questioned the list that Josh made because it wasn't exactly matching my list. For example, I told him I have a TV stand. However, it is four pieces. He said that it didn't matter. I continued to question he assured me I would be fine. Come a few days before moving day, Frederick calls me to confirm my list and I gave him the same list except added a few extra boxes. Frederick told me it was going to be $5,400 because Josh didn't put it in right and he needed to make sure that I was being charged correctly and that there was room on the truck. I have screen prints of the text messages that I sent Josh, where Josh assured me that we would be fine. Obviously wrong And Menards moving in storage did not care. They say they cared by giving me the $5,400 however, that's still almost double my original cost. But I had paid the deposit originally with the first quote and against my better judgment, paid the additional deposit because the cost had gone up which was wrong to do on my end. I gave them 3 days of availability. They decided they wanted to push it out the day after the availability. Which wasn't okay. After many arguments back and forth they finally set the date But that took many phone calls and aggravation to get that done. Menards, moving and storage, Hired a third party, United Prime Van lines, because Menards moving in storage is a broker. United Prime Van lines shows up, not with what I was told I was getting but a regular moving truck and they were going to load this truck up with my belongings and then transfer it to another truck that was going to make its way to my new state. Not what I was told. Then United Van lines starts going through the house and telling me that my furniture is considered bulky because it's heavy And this probably 23-year-old that doesn't speak very good English who isn't very nice when you try and talk to him and thinks he is all that and a bag of potato chips because he has the clipboard tells me I'm going to be charged extra. He also tells me that some of my furniture items aren't on the list which is where I brought up the TV stand earlier because I specifically said it has four pieces which is why Menards moving in storage. Allegedly put it as an entertainment center, however an entertainment center to the 20 something year old isn't a four-piece thing like I had said so he wants to charge extra for that and the list goes on. Alex, I believe was his name, continues to tell me that everything I have is going to be charged for more so when he was done, he wanted to charge me a total of $9300 to move all of my stuff. His people had already started wrapping the furniture and I told him I will not pay that because I can buy all no furniture for less. I can also rent a U-Haul for much less and I guarantee that my stuff will fit. He continued to argue with me and tell me that my stuff wouldn't fit in a U-Haul truck. Now mind you, I may not be a professional mover, however, I have moved many times in my life and I know what will fit in a truck and what will not. I told him to have his crew unpack my items and get out of my house. He continued to argue with me and question why I wouldn't continue with the move. Alex from United Prime Van lines, has extremely bad customer service. It's it also rude to speak in front of a customer in another language to your boss so that the customer can't understand what you're saying. Menards, moving and storage is also to blame because they hired that third party. I will be fighting that deposit. I don't typically write reviews, however, this has been one of the worst experiences of my life and I will never recommend a moving company. read more

do not use this company! provide false promises and will raise your price by the thousands! the worst experience that i have ever had. was reassured that my belongings would be delivered on scheduled date only then to hear that they actually have 7-14 business days to deliver. read more