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United States Government

3.3 (3 reviews)

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US Post Office - Ice Jam, Starrett's dam, Athol, MA

US Post Office

3.0(2 reviews)
10.1 mi

I've used this post office many times and usually only have quick prepaid QR-code drop offs. Today…read moreI arrived at 11:58 AM before the posted 12 PM Saturday closing time. Instead of helping process the packages, the employee immediately told me she "needed to stop at 12" and repeatedly pressured me about the truck leaving. I have a disability that affects my cognitive processing under pressure, and the interaction caused me to become visibly overwhelmed and unable to pull up my QR codes quickly. When the clock hit 12, I was told "It's 12. I need to stop" and was refused service and told to leave, despite already being inside before closing. What upset me most is that there was no attempt at patience, flexibility, or basic empathy. Even if the packages couldn't make that day's truck, they still could have been accepted for the next shipment day. Because this happened on a Saturday before Memorial Day, I'm now delayed several extra days, which matters because reselling is currently my only source of income after losing my job due to disability. I understand employees have schedules and pickup deadlines, but customers who arrive before closing should not be treated this way. The interaction felt unnecessarily cold and dismissive.

I was welcomed with a smile and nice greeting. Service was quick and correct. I left with "Have a…read moregreat rest of your day." Best customer service I've experienced. I live in Marlborough and always drive to Berlin for all my Postal needs.

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United States Government - postoffices - Updated June 2026

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