Rude customer service. I will drive out of my way to avoid this post office in the future.read more

Bad experiences. My Renewed license got returned and shredded twice. All my other mail delivers to…read moremy address but for some reason my license keeps disappearing

Literally the worst most unfriendly, unwilling to help post office. The gentleman who always wears…read morea fully zipped up jacket and no name tag is the worse and clearly hates his job and the customers he serves. On two separate occasions now he has been so unhelpful and borderline rude. I actively go to other locations to avoid this one.

Absolutely horrible.!! Worst USPS I've been too. The guy…read moreworking at the front desk apparently is named "E" and he is obviously very unhappy there. Has no customer service skills whatsoever. He acts like he doesn't want to help anyone so I don't even why they have him at the front desk. He should honestly be fired for how rude he is to every customer. Literally said something rude/unprofessional to every customer before me and to me.!! This place will fail as long as he's still working there.!! Will never go back and honestly to others reading this, don't waste your time being put through a horrible service like this.!! Never recommend to anyone.!!

Worst customer service I've ever experienced. Jesse was extremely unprofessional, rude, and made…read morethe entire situation frustrating from start to finish. There was no effort to help, no courtesy, and honestly it felt like we were an inconvenience just for being there. Completely unacceptable.

Great customer service, they're quick and efficient. I must say coming here was incredibly smooth…read moreprocess mailing out letters and getting my mail

Is it normal to have your mail delivered from the back of an open pick-up truck, with heavy base…read moreand filthy rap music with cursing and the "n" word playing at full volume while parked across from peoples homes. Asking for a normal member of society?? I'm actually not sure if he's stealing the mail, delivering the mail or just trying to be the most obnoxious version of himself that he can be while moving at the slowest pace possible.

Horrible 30 min wait…read moreafter being on the phone for an hour just to be told I have to go somewhere else. Get your shit together

Sometimes there is a long line, but I don't come often, everytime I get to the counter though it's…read morelike 2 minutes. I haven't had to do a return, and most I ever misunderstood was that there is tracking on all packages and didn't need certified lol that was young me. Anyway, thank you USPS Cibolo

This post office is wonderful due to the people that work there! Best, most friendly service!read more

I had a disappointing experience at the universal city Post Office. The clerk who initially waited…read moreon me name James was rude and unhelpful when I asked to have my mail certified. Because of his attitude, I chose not to continue the transaction with him and went to another clerk instead. The second clerk which was his supervisor Mr Ken was able to help me without any issues. Customer service should be respectful and professional, and unfortunately that was not the case with the first clerk

Sam the teller was absolutely wonderful he helped me and my daughter with a package that was going…read moreto Nova Scotia Canada he was very patient and thoughtful ,his smile and kindness carried me through the whole day .Thank you Sam and thank you whoever hired this gentleman.The absolute best service post office hands down .

Would not deliver my package because it was a little dirt call them all day. Nobody answered the…read morephone all day long to get my package. I have to drive 15 miles when they could just put it right there on my front porch all the other carriers do it our Postal Service and then they nobody wants to use

Received my mail on 4-12-24. I got a piece of mail from the American Kennel Club with a certificate…read morefor my dog. It was folded in half with a rubber band around it with the rest of our mail. It says right on the envelope in red letters DO NOT DESTROY-IMPORTANT AKC DOCUMENTS ENCLOSED. What do you not understand about that statement. You totally destroyed it. Now I have to order another one from AKC at my cost of $25 and will probably come the same way. This is not the first time this has happened to one of the certificates. It makes me so furious , because there is plenty of room in my mailbox to put it in without ruining it. The envelope even has a piece of cardboard in it so it does not get damaged and they fold it anyway. Ugh...

I had to come here to ship a couple items I was selling and both times I came here they were…read moreefficient and very helpful!

Pro: they have a parcel drop drawer that wasn't full and it's one of the few locations around…read moredowntown that 1) even has a parcel lock drawer and 2) has 24/7 lobby access. It's also the only post office I've ever been to with package pickup lockers. Con: they did not complete an origin scan and the package moved between 2 post offices before it had an in chain of custody scan status. As a marketplace seller this directly impacts our late shipment metric as to the system it looks like it was dropped off late even though I understand what happened because the zip code under this scan was not the zip code of this post office. Again the seller systems don't have any way of knowing this so we still get dinged for it.