I was in there today for the first time and Sam was great, she was beyond fantastic. Thank you for…read moreserving our community.

The Chagrin Post office gets a lot of bad reviews, but in my experience, it's the customers that…read morecause the most challenges. I only go in the post office a few times per year, as I usually use the USPS services they provide online to order stamps and print shipping labels. But every time I have ever been in this post office, the staff has been helpful and friendly. The challenges I have seen for efficiency have all been customers. I was behind a 40ish customer who didn't know which corner of the envelope gets the stamp, and watching customers get angry about customs declarations is common. Keep up the great work Chagrin Post Office!

The clerk number 12 Dinita I think is her name was exceptional! I haven't mailed out a package in…read moreyears and she stepped up and helped me in every way, she was very cheery grateful and happy to help you can't get any better than that!

Denise, Maria and Meme are the nicest post office people I've ever dealt with. I wish all UPS…read moreWorkers were as polite as these 3 UPS employees. Maria took care of me and had very polite conversations with Denise and Meme. This is my goto UPS from now on. Thank You ladies!!

I think it's equally important to write a positive review as well negative when sharing…read moreinformation. I want to acknowledge what a pleasant experience I had today at this post office. I drove a distance knowing that this post office had a good reputation for being kind and efficient. I was stressed to get some important mail sent overnight. It's too soon know the outcome of delivery but the woman working in the office this morning did everything at her end to accommodate me and make sure she provided me with great service. She took the time to package my mail in a smaller envelope so it would be delivered to an apartment mail box and double checked all my information. This was the best service I have had in a long time when Simone goes above and beyond to help someone!

I actually make a special trip to the Gates Mills post office instead of just tossing my mail in a…read morebox. Mary, Ed and all of the other staff are exceptional. They are very helpful with packaging options and always try to ship the most cost effective way.

This is my favorite post office. I use it a lot and am often greeted by name as I stand in a short…read moreline. Each person behind the counter explains the services I request and we often share a laugh or two!! Thank you for your patience and smiles!!! Iris N

Well.... after my visit today I can understand the other not so favorable reviews. It's…read moreunfortunate! I visited today and the service I received was far less than friendly. The clerk that I spoke with at the counter was not customer friendly in the slightest. I was not the only person that noticed either.... after I spoke with the clerk and got the paperwork I needed, I stopped at one of the stations to complete it before I left. Another patron approached me to comment about how rude the clerk was. I guess receiving good service is hit or miss here....

I watched a mail truck pull up to the block of post office boxes on our street. Hyde Park…read moreBeachwood. An individual gets out of the truck with mail in his hand and tied to open the array of boxes. Does not succeed. Goes back into his truck, and then tried again. Still unable to open the boxes to deliver the mail. Drives off. NO MAIL delivered. To add insult to injury , to call the Beachwood post office there is the 800 number - USPS National Customer Service. What a joke that was. 10-15 minute wait for a live person. All other local post offices have a LOCAL number.

come on it's a post office. But I have to say even though the location is very convenient. There…read moreare two ways to get here one entrance from Cedar Road and one off of Lander Road. They have outside mailboxes for after hours and inside it's just like any other post office... including the typical unhappy and grumpy workers. I really can't figure it out. If their job is so bad why don't they quit and get a job that makes them happy? I mean they are lucky enough to have a job with normal hours, great job security and benefits so why so grumpy? And why take it out on us? I swear I have a panic attack when I wait in line because I know how mean and awful they are going to be.

Located in a business park. Large. Services and postal rates are noted on wall boards. Lots of…read moreenvelopes, cards, and packing supplies. Hundreds of personal indoor mail boxes. Friendly. Lots of parking.

This location was awesome! Very friendly staff and fast moving lines…read more I found it easy to maneuver the post office and there was someone in the lobby waiting to help. There was ample parking and the lobby was clean. I've been to multiple post offices. As you can see from my reviews. This is by far the best one on the East side of Cleveland. If highly recommend it.

Really friendly service! This is my post office of choice from now on.read more

This place will steal your packages from you then try to deliver an empty box. I recently had a…read morepackage opened and the contents stolen. The office stated that the package was to be held because the customer wanted it that way. Once it was delivered the next day it was completely empty. The driver and the person inside are thieves

This is a terrific little post office. Donna, Mark, and Mark are absolutely amazing at the window…read moreand so personable.

Its the post office. You have to go there time to time. The staff is always friendly with smiles…read morewhen I'm there. Knowledgable with questions. I feel a lot of government employees dont have the best customer skills but NOT here. Ill always go here not just bc its close

Went there to mail a couple of boxes that needed to go out and there was a sign on the locked door…read morestating that they were "closed for lunch". Unbelievable!

Waited to mail a package priority mail. There were no labels for it that I could see. When I got to…read morethe clerk she gave me the slip to fill out. It took me only a few seconds. But then ( even though I had already waited and was at the head of the line she would not wait on me. She insisted I go to the back of the line! Behind at least 6 people! I was so incensed I left without being waited on. I will never go there again.