I had my item packaged and a QR code with a prepaid label. I was in and out in under 5 minutes!…read moreThere were three people working and they were all kind. This has been my experience in the handful of times I've been to this location. I purposely find times to go that aren't during busy times (I.e. during lunch, before and after work hours, etc), so that helps with the line.

This is legitimately the worst post office I've ever been to…read more No matter what time you go, the line is long. One time, I was in the line for 45 minutes waiting, and one of the workers saw someone she knew get into the back of the line, so she brought her up to the front. The workers are never in any hurry, no matter how long people have been waiting. They'll say the side window is open for certain things when it's not. Avoid at all costs.

Came to this location to get new keys for our HOA USPS mailbox…read more This is a busy post office. One gal was at the counter and was helpful and friendly. Another gal came to start helping us in line. She was also helpful and friendly. I wasn't sure what to expect with online reviews but I always come prepared to kill folks with kindness and patience. Well, the staff was kind and patient with us. I appreciate that.

DO NOT COME HERE IF YOU VALUE YOUR TIME / ARE IN A PINCH. You will wait 20 minutes MINIMUM. There…read moreis only one person taking packages at a time and they will cancel passport meetings without telling the person coming. This place is so disorganized it's frightening

I have no issues with this office, I'm there quite a bit. I think they are doing very well under…read morethe circumstances. It's obvious they're understaffed a lot of the time. In spite of that the employees are helpful. What I do have a a problem with is the information about their HOURS IS WRONG! It looks like you can access the self-serve machine in the lobby anytime, but that's not the case. I don't think they can leave it open becuz there are a number of homeless people in the area. Also, think it's amazing you can buy a postage stamp for less than $1 and send it anywhere in the US!

Really don't understand the bad reviews for this post office, came in around 3pm, two people in…read morefront of me that seemed indecisive and was still out in less than 10 minutes. Also with only one cashier who was very friendly.

Come wrench amount or so to check Mail. Always have access and other than seeing an there unhoused…read moreman in the winter inside, no issues. Today was a bit odd as the trash near the boxes were all wrapped shut. Thankfully there was one towards the front. Never had that issue before.

I really wanted to like this post office because it's the closest one to me super convenient…read morelocation but after two separate terrible experiences, I'm officially done. Both times I went in, the service was shockingly rude and unprofessional. It's clear the employees here have no interest in helping anyone. Even when I spoke kindly and respectfully, I was met with complete attitude and zero effort. The overall energy is just off the staff act like they don't want to be there I even overheard one staff member saying "I wouldn't be here if they weren't paying me", and they do the bare minimum. The building itself doesn't help either it's dark, dirty, and honestly feels neglected. Whoever took these photos they're completely outdated and misleading. Both visits, I was simply trying to return a small Amazon package (a foundation, nothing complicated). I don't have a printer or tape at home, so I politely asked for help, and was flat-out denied. I left, went out of my way to print the label elsewhere, and came back another day. A different employee helped me slightly, but still told me I had to buy tape and tape the box myself, then immediately started helping the next person mid-conversation. I left frustrated and unwelcome. For something as simple as a return, the process was painfully difficult. I didn't even get a receipt and wasn't sure if that was normal. It's unfortunate because the location is convenient, but the lack of professionalism and basic courtesy ruins it. I'll be driving farther out from now on for better service. Hopefully management sees this and does something about it this is easily the worst USPS experience I've had anywhere.

It's hit or miss if the self-service kiosk will be functioning and plan for several hours of you…read moreneed to actually pick up held packages or mail here. Had several people without a line in the main lobby only to be told I have to stand in the 10 people deep line to pick up a package that was held AFTER our mail hold had been cancelled. Then, when I finally did get to the front of the line, I was told our mail hold HADN'T been cancelled, despite having the cancel confirmation delivered by our carrier in my hand. Obviously if you need postal services, they are convenient with decent parking but it's always a chore and not a simple errand.

Shipped important documents Express mail and asked for a signature and return receipt which I…read morefilled out myself. The envelope was delivered and left in the recipients mailbox without a signature or return receipt sent back. My payment receipt of $37.65 states that I did request a signature and return receipt. Next time I will use FedEx

Nicole helped us with our son's passport. Not too many people, fast service. I recommend this post…read moreoffice.

Nicole was very helpful and understanding! I have anxiety and a condition that makes my hands shake…read morebadly. She was very understanding and joked with me to relieve tension.

10 people waited in line. My turn, and I'd forgotten to tape my package. ‍ They have no tape, no…read morestaples to spare, friends. Don't ask for a manager. They will take out their budgetary frustrations on you. Do better, USPS.

bring back my previous mail lady!!!!! this new man is so rude and has mis delivered three packages…read moreso far in the one month he's been in this route. i'm sick- bring my old mail lady back and give her a raise MEN don't have the attention to detail needed for apartment deliveries ::let's face it:: ramona singer voice we want our previous lady back!!!!!

Very friendly staff. It's a small office, but efficient, the line usually isn't too long. I go a…read morelot and never have an issue. Top notch!

Robert seriously needs to be checked by USPS management because at this point it's ridiculous…read more My package was marked "out for delivery" YESTERDAY at 7:35 AM. Robert showed up to our apartment complex around 10 AM, sat on the property, and somehow within 30 minutes decided my package suddenly had an "INSUFFICIENT ADDRESS" and returned it to sender without ever attempting delivery. Mind you, my FULL address was listed correctly, and I've received multiple packages from this same shop before with zero issues. So no, the problem is not the address. The problem is Robert. Every single time there's an issue with mail or packages, it somehow traces back to him. He either doesn't care, doesn't pay attention, or simply doesn't want to do his job. Delivering mail is the bare minimum requirement of working for USPS, yet Robert acts like bringing a package to the correct apartment is some impossible task. Meanwhile, the other carriers here manage to do their jobs perfectly fine. One lady is incredibly sweet and helpful every time, and another younger male carrier is always respectful and actually delivers packages correctly. Robert is the ONLY consistent issue. And trying to contact the post office after dealing with him is just as bad. Nobody answers the phones. I had to get FOUR different people to call before someone finally picked up. The woman who answered was kind, but it genuinely felt like she was trying to rush me off the phone instead of fixing the issue. Honestly, at that point just place people on hold because clearly nobody calls back and nobody answers. Robert clearly has no problem returning people's packages to sender, but somehow delivering them is where he struggles. USPS should seriously reevaluate who they have representing them because his attitude and work ethic are embarrassing.

obviously every person working here is having a bad day. Also, if there is literally no one waiting…read morein the main area and 10 people at the kiosk.. you can scan my qr code on one item to speed things up like every other location!

This is Melissa, apparently she is the lead. I went to drop off packages, mind you using the self…read morecheckout station. I dropped about 5 packages off when the drop was stuck. I went out to my car put up my bin and return, when I went back inside to ensure the package was delivered correctly. I saw her to the side and her for her help with the drop. She said she couldn't help because she was too busy picking up peoples trash from their car and their were two hands their. I asked her when she could help me and she said 5 o clock and it was 12pm. I said I will just take my package back and she said no you can't do that. I said I want to make sure it delivers and she said how about you just don't use this post office anymore. She walked off down the hallway, and I pulled on their lever one more time to ensure the box was clear. She was infuriated and charged me outside by my car and said she was calling the police. This is her standing by my vehicle calling the cops. It's absurd that these workers hate their jobs so much there are projecting their anger on to others. I honestly would expect from an area such as Westlake to do a better job in finding quality workers who actually have a service minded mentality.