This store treats customers differently .Caucasian customers are greeted with a smile and welcome…read moreto FedEx.Black customers are not.When I approached the counter and began speaking the lady cut me off and refused to listen assuming she knew the answer.I attempted to confirm another question she cut me off again.I said something about how she rudely interrupted me. I left to get my phone cord to use self service upon return I was told here is you print job.I asked for the cost she said no charge since you feel I was rude... Really? I have been to this store before while visiting Nashville and thought it was a isolated incident but this is the second and last time going to this store.The two older ladies in the morning need customer service training ASAP.Not sure if management reviews Yelp but I will also email the corporate office.

This location is really hit or miss. Sometimes you go in and you get treated well and get…read moreoutstanding service. Then other days you go in there and it's horrible. Like they say here in Nashville "it's chicken or it's feathers". The problem here is that it is feathers far too often! The UPS store is no better and the post office in the area is far, far, far, worse! So.........

If you're attending a conference or staying at the Gaylord Opryland and need printing, shipping, or…read morebusiness services, the on-site FedEx Office is a fantastic resource. It's located in the convention center on the lower level. If you're unsure where to go, just ask one of the hotel team members. Everyone I encountered was friendly and happy to point me in the right direction. The staff at FedEx Office were outstanding. They were professional, efficient, and genuinely helpful. I emailed a print job for an easel-back sign in the morning, and it was ready for pickup the next day exactly as requested. The entire process was seamless. Having a full-service FedEx inside a convention hotel makes perfect sense. Whether you need last-minute signage, presentation materials, shipping, or office supplies, it's a huge convenience that saves time and stress. An added bonus is the walk there. You'll pass through one of the most beautiful parts of the resort, with lush indoor gardens, waterfalls, restaurants, and the Delta Island area with its indoor riverboats. Even a quick errand feels like part of the Gaylord experience. If you're exhibiting, attending a meeting, or simply need reliable business services while you're here, this is your go-to spot. First-class service from a first-class team. Life's too short not to travel well. Enjoy the journey.

I stopped in to ask for the pictures that were taken during Delta Riverboat ride which needed to be…read morecut. Kevin was so nice and took care of me immediately. Due to shopping and our conference gift, returned on Saturday and once again Kevin was at the ready. It was super busy, but he provided GREAT customer service and answered questions of anyone that inquired about rates, box sizes etc. He gave me the proper size box and ensured all of my information was correct. Store is very clean and well organized. One staff member had loss her Mom that morning but she was still working and providing great service. Service requested was to send my box of conference goodies home. It is due to arrive via ground shipping and the price was moderate. Service request was met and I must say this is one of the most well-run hotel locations I've EVER encountered. Bravo!

This UPS Store is situated in small plaza alongside a Quiznos, a Thai spot and a couple local…read morebusinesses. The location is your standard UPS pickup and drop-off location. Most of my visits are for Amazon returns, which never take more than a moment or two to process. Service is hit or miss, never bad, but not always the most pleasant. They are helpful and for the most part friendly. Parking can be a bit tough as the spaces in front of the store front are limited, and the entry to the main road it mere feet from the front door, making for a tough time when people are whipping in and out. Overall, a go-to UPS store for me.

The lady Barbara is a very nasty employee . Older Caucasian lady with a bob hair cut . She talks to…read morepeople as if they're children and in this case I believe it's African Americans . She has no customer service skills nor etiquette whatsoever . I was returning a package 3 to be exact and was trying to assist her with moving the items on the counter so that I can place my other items on the counter. She blurts out stop messing me up just leave them alone . Take in mind we waited in line for about ten minutes while she assisted a gentleman (Caucasian) who had no clue what he was doing however she was so nice and cordial. This was the second time Shes been rude like that because the first time I experienced Barbara's rudeness i was having a similar situation pulling up information on my phone and she told me to move to the side because I was holding the line up . She needs to be fired! This is the Goodlettsville, tn conference drive location. VERY NASY ATTITUSE AND SHE DOESNT APOLOGIZE FOR HER RUDENESS. As I was leaving out of the store , a customer standing in line mentioned that she eas rude to her un the past as well. She needs to be terminated or this will be a discrimination complaint and possible action against the store

Visited to process an IdentGo fingerprinting. Met with Kishore, he was super helpful and friendly…read more Very pleased to meet the business owner and be treated so well. Thank you Kishore!

Once I understood the process, this has been a great way to manage my mail and packages. I love…read morebeing able to shred stuff I don't want junking up my home. Team member her recognizes me and process great service.

I had a valuable package sent to Hermitage UPS store and was instructed to pick it up on Monday…read more When I arrived at the store Monday at just before noon, the package was not there. The woman said "Our UPS hasn't been delivered today" so I would be unable to get my package. I asked her when she expected the delivery so I knew when to return and she said, "We have no idea." WTF? So the UPS Store has "no idea" when their OWN TRUCK normally delivers? I felt like they were being lazy and uninterested in helping their customers. They could have told me to "come back right before closing" and I would have been fine with that. Or they could even have told me to come back tomorrow. But to leave the customer in suspense by saying "we have no idea" about the customers package is simply unacceptable. Hopefully they get a clue about proper customer service. I will avoid this business in the future.

This store is always busy and they have a host of great employees doing their best to keep up with…read morethe rush, especially around Christmas! They are all polite, good humored, and efficient. It is the store closest to me and my go to for shipping packages. Not to mention returning Amazon stuff.

Our dryer is undergoing some repairs, so we've been using this laundromat for the last couple of…read moreweeks to stay on top of our never ending pile of laundry. This is a clean neighborhood spot with free parking, and even when it's busy, you can still load in your clothes easily. There's a good variety of sizes of machines, and a lot of them too. Some of the larger machines can get pricey, but a regular sized load is $4.50 to wash and $2.50 to dry. There's plenty of rolling carts stationed around the space, and lots of tables for folding as well. They even have a kiddie corner with some books and games if you need to keep your children occupied, along with a well-stocked snack and drink vending machine.

Very clean. The employees were very nice and helpful. I washed my own clothes but laundry service…read moreis available. Prolly will try next time.

I had a fragile 120 year old antique porcelain Imari 14" bowl that I needed to send to an eBay…read morebuyer in Alabama. Crystal double boxed it for me and it was delivered perfectl. The buyer was very impressed with the packaging and I told her it wasn't me who did it. Crystal was amazing, friendly, professional and her attention to detail was amazing. It's my go to place for sending large packages at an affordable price. Thank you Crystal!

Amazing customer service!!! I stopped in this store for the first time since relocating to the…read morearea and discovered a hidden gem. My apologies for not acquiring the names of the two employees working, but they were so friendly, helpful & courteous in helping me print a small document. Besides the helpful environment, the location is also great and I will def be visiting this store again for future needs. Thank you for being real and being there for your customers!

Really impressed by the quick freight and shipping quotes, problem solving, and someone who truly…read morecares about my shipments. Also it's one provider for all types of shipping - UPS, international, or crates on a truck. I can get it all from Tony!

From the owner: We work on small business shipping needs and worry about your shipping so you can work on your…read morebusiness and not on your shipping.

KATHY IS AMAZING! Stellar customer service skills, she went above and beyond to help me tape up my…read morebox and print labels. I was stressing out rushing to go catch a flight and then there was Kathy who made it a seamless experience. Her nails are poppin and so is her personality!

company has no ability for reaching delivery drivers. drivers are useless when making attempts to…read moredrop off packages. No real time help for dealing with incompetent worker

Absolute worst. I drove through work the past couple days with clear roads and these drivers can't…read moredrive with snow on the side a bunch of liberal lazy asses

Literally, the driver has been in my area since 9 AM and it is now 7:05 and it says that they…read moretried to deliver my package at 6:45, but it was a controlled access which it is not. It's a duplex with a fence around it. You just have to lift up the handle and push the gate open and they also claimed that my dogs were in the yard when my dogs have been inside all day and I've had my front door open all day and not a single person has come by my house to deliver my package and it has my shoes for work and I have to be to work at 9 PM. And all they can tell me it'll be delivered again tomorrow how's it gonna be delivered again when they never attempted to deliver in the first place!