Update January 2023 I hate, hate having to mail anything from this location. I do it because I am essentially an optimist so I always think, "Maybe this time it will be different." NO I dropped a self-addressed pre-paid envelope in one of the mailboxes in the parking lot. (There are three.) That envelope, containing an endorsed check, took 10 days to be delivered to its destination near UTSA. My New Year's resolution: do not put your trust in this branch of the USPS. It always ends up becoming a problem. read more

I recently visited this USPS twice in one day to drop off some boxes. I was pleased they are located only about 5mins away from my bf's job so it was very convenient compared to all the locations closer to our home. I glanced at the hours & confirmed they are Monday - Friday 8am to 5pm. I'll need to check Saturdays the next time I come back & will attach a photo. They do have a parcel drop bin for those who pay online & print their label at home. However, it was marked as out of order & informs customers to leave pre-paid parcels at the retail counter. There was only one gentleman at the counter when I entered right at 8 & the nice employee informed me I could just leave my box on the counter & she would collect it. I've used drop bins in the past or left parcels on the counter at other locations & it took FOREVER to get scanned in. (COUGH COUGH - I'm talking about the USPS kiosk/tiny office at the very back of the Atascocita Ace Hardware!!!). The particular parcel I dropped off at THIS office was scanned in within a half hour! read more

First thing Saturday morning, I waited along with a few other people. I hadn't planned on doing that at all. This location had a self-service kiosk so I hoped to take advantage of that and the boxes available to do exactly that. Well, that didn't work out well at all. The kiosks had no boxes or envelopes, kinda sorta defeating the purpose of having a kiosk when you don't have your own packaging. Since this location had Saturday service and it was only a few moments away from opening, I waited. Expecting I'd have to wait for PO time -- which is generally about 5 to 15 minutes after the posted opening, I was pleasantly surprised by the clerk who came by about 5 minutes before opening on her way to hang the flag. When she finished, she came back inside, opened the door, exactly on time, and was behind the counter working immediately. No coffee break, no chatter with others in the back, no cleaning up her station. Working. You could have knocked me over with a feather. While I boxed up my things, the others waiting with me were assisted by this same, pleasant clerk. My turn came, we exchanged the usual pleasantries, she made a couple of recommendations and voilà -- I was, as was my package, on my way. Boring story? Yup. But that's the way things should be at the USPS. Clockwork. That's not always the case; but at this location, on this day, at this time, it worked the way it should. Visit your local USPS clerk and revel in the way it should work when it does work. read more

United States Post Office - Post Offices Near Me - San Antonio, Texas

James is always so courteous and patient in spite of some rude customers I've seen there. He just calmly explains what he can and what they're willing to hear and tries to fulfill everyone's needs. Im general, even when it's a long line, it's not a long wait - they are so efficient and even whilst being professional, they are quick. Keep up the great work! read more

Stopped by on a Friday afternoon and there wasn't many people in line (thankfully). The woman who was assisting people ( her hair covered her name tag) was a sweetheart and very fast at getting people in-n-out, excluding the burgers. PSA. Se habla español. Cheers! read more

United States Post Office - Post Offices Near Me - San Antonio, Texas

See all

Snail Mail! These guys are slowwwww. They like to take their time, and there seems to always be a line at this post office. I've never seen such eye-rolling when I ask for things like sheets of penny stamps or what the postage for a postcard to Lithuania will be. Serious hard eye rolls. They keep their penny sheets "in the safe" and have to go fetch them if you request more than a sheet or two. Siiigggh. They offer a postage machine up front where you can weigh and mail certain lighter, standard packages without the human touch. You can also buy your regular first class postage there as well. They seem to sell some packing materials, but it's sparse. The parking is always sketchy in here. It's tight and there's hardly enough room to come screeching in here with I come down the hill. Basically, come here if you can transact with a machine, instead of having to deal with the postal clerks here. They don't seem like they like dealing with the customers much here. read more

After calling my third post office location and no answer at any of them I am driving around to see who does passports... and apparently the Alamo Heights post office disappeared with no new address... read more

Well, aren't I lucky to have this Post Office as my neighborhood mailing one-stop shop?! From applying for passports, picking up missed packages, purchasing stamps at their ATM-like stamp booth (if you're not into face-to-face human interaction like me sometimes), I've always had mostly A+ times here. The parking lot is full of nuts. What is it about post offices that bring out all the weirdos? Literally, people drive like crazy folk, so be careful with that. Other than that, it's typically a quick in and out with ease! read more

United States Post Office - Post Offices Near Me - San Antonio, Texas

If you have anything routed through this post office, CALL THEM AND ASK THAT THEY HOLD IT. After missing one delivery, I rescheduled the delivery through the website. I then waited all day for a knock on my door. It never came. So I rescheduled again, this time using the phone. This time, with my wife at home waiting for the package, I showed up in person to the post office just in case. I asked if my package was at the branch or out for delivery and they assured me of the latter. So I went home and once more waited ALL DAY, with no knock on the door, nothing left in the mailbox. This marks 2 failures on their part to deliver a rescheduled package, and tomorrow they are going to return my package to Thailand because of THEIR failures to get it to me. I sincerely hope that this branch closes because these incompetepeople DESERVE to lose their jobs. Update: We are now 0 for 3 at this post office. I unfortunately had a third item come through here. They never left a note on my door or mailbox. I was never called or reached out to in any way. Amazon reached out to them and had the rescind the return. Well I have been waiting a week since then so my only assumption is that they have once again decided to send the package back without delivering it. read more

Went there to pick up a package for our church. We had to get a PO box because of COVID. I had to order hand sanitizer for those that still had to work. The package was held at the post office for me to pick up. The vendor who sent the package failed to put the business name on the package so the clerk, Marissa, started yelling at me and saying I was having my own personal mail sent there. I told her I was not that it was for the church. She screamed at me and called me irrational and was going to send all of our packages back. My coworker said that I was not be irrational but asked what she would like to do. She started screaming at him. Prior to this, everyone behind the partisan was screaming at one another. One of the other customers asked if it had been going on the whole time. It was a horrible atmosphere and very unprofessional. read more

I like my neighborhood post office. You never know who your gonna get. Some of the workers are super nice and helpful and some just don't want to help you at all. Usually the lady worker are the grouchy ones. Lol not sure why. Did you know you could intercept a package? You have to go online to do so. apparently some workers here don't know that USPO provides that service. Thank goodness the New York postal workers were extra helpful to me. Other wise my 55 dollar postage would have been a total loss. read more

I've been here twice and my experience has been super good compared to the postal office off of Laredo. Albecl was super patient with me even though I took me awhile to figure out what I need to ship out my package. The time before her the man working was super helpful as well. So thank you to y'all team! The location off of Laredo the man was not helpful at all . read more

Answer your damn phone. Day after day I call, no answer. Is it a requirement for the delivery person to read english? I have my name on my mailbox. But they keep putting someone elses mail in there. My mail goes in another mailbox that isn't even on the wall and nobody has a key to, because nobody lives there. I thought beacon hill PO was bad, but this is ridiculous. They won't pick up any outgoing mail, either. You get paid well, too bad you suck at your job. read more

Slow service and slow service too. They seem to work intentionally and arrogantly slow. They all work at a paste like, they invite you to say something to them so they can fight you on it. It's so exhausting coming to the post office due to the snail paste service and one clerk teller. read more

To say this is the WORST post office in the United States is an understatement. Lazy supervisor needs to be replaced, I live in a building with 24 hour front desk concierge that accepts all package deliveries and EVERY SINGLE TIME I'm unlucky enough to have a business ship me something through USPS I have to make 13637 phone calls, receive lies about how they attempted to deliver my package and go pick it up myself. The supervisor needs to be held accountable and replaced. read more

I hate to pile on, but the people who say that this is the worst post office they've encountered are not exaggerating. In December a rather expensive legal reference book was mailed to me. They marked the package as "delivered in box," but I never received the package. The first time I went to the location to ask about it, the station manager came out and told me that if it is marked "delivered in box" then it was delivered in box, end of story. I politely pointed out that it was physically impossible to fit that book, even outside of the shipping box, inside my box. Her response was that if it says in box, then that's where it is. Then someone in the missing package Dept had to get after the station manager because she was told to call me and called, let it ring once then hung up and left no message. Come to find out the station had not only lost all of its route keys for two of the four parcel lockers at my residence, the station manager didn't have her back up keys. Long story short, Thomson Reuters sent new a new book free of charge and USPS never managed to locate the 6 pound $300 book they claim to have delivered. I will say this though - the woman who worked in the dispute resolution department was AMAZING. I wish I remembered her name, they should fire the station manager and let that woman run the entire region. read more

The customer service agents at this location are terrible. My stimulus check was mishandled by my postman and placed on Becky's desk back on May 14th and we have yet to receive it. We tried to ask about it and were told our mail was forwarded. Since we are receiving the rest of our mail with no issues it makes me wonder if it got thrown away or sent someplace else. We have tried to ask about it and get stonewalled. read more

USPS seriously just robbed me of my money. 250.00 to be exact. They made a commitment to delivery my express mail. only to be called back next day to pick up my package. stating they don't ship on weekends. (If that was the case they should not have taken my money at all) ok fine ill come back Monday which I did and was charged 250.00 again. this is not right. very shady. be ware of USPS AND THERE SCAMS. read more

Very fast, friendly service. Employees are very helpful. Ruby offered me different services that I can use as well.

The post office on McCullough is in my hood. I always get great service. Need to ship a package? They are ready to help you. Sometimes they put it together for you, like they did for me this past Saturday. Open until noon on Saturdays. Convenient. read more

I have been a long time customer of this location. I have a P.O. Box here. I don't know how many times I've had parcels/packages lost/go missing because of their incompetence. Whenever I check the online tracking for an order and it states the item has been delivered, I have had missing items/items that were never put into my box. This has happened at least 4 times that I can count- again it's been at least 10 years I've had a box at this location. Thankfully the seller has been kind enough to either replace the order or refund my money. Also, these guys never answer their phone!!! The recording says, please hold for the next available operator and it rings and rings... read more

This is the worst post office that I have ever seen. The postmaster at this office has his hands full. When the employees are not rallying to have management changed they are being rude and providing terrible service at the counter. I no longer trust mailing anything through this office. read more

THE WORST Post Office in the History of post offices! LITERALLY. This SHOULD be ZERO stars.... I thought it was awesome to have a PO so close to my home. BUT... "Rude & Ruder" at the counter make it so hard to get very simple shipments made. They have refused to give me those cheap little windows for my international shipments because I paid for postage online. "Ruder" the older/meaner one has literally told me that I was "holding up her line" when I brought my prepaid shipments to check in at counter...all they need to do is scan it and hand me a receipt so that I have proof I turned my package over to them, but No that's not their job. On top of that there is "Clueless" he is the asst manager and always gives me an 800 number when I have a question- when I leave an go to another PO magically the problem doesn't need an 800 number and magically people actually know what to do.amazing. Lastly is "Rudest - Crudest" the manager of this post office...I've been in his office twice, he doesn't have a problem with the way customers are treated and told me that if I buy postage online I really shouldn't be in line because his employees only have less than 2 minutes turnaround for each customer, so "Ruder" is correct when she told me I'm holding up her line!!!! I run an online business and ship everyday, I AM a flippin' CUSTOMER of USPS, hello!!!!! He then says that when I pay online I'm getting a discount, so customer service is not included in that!!!!!!! Whaaa??? what did he just say? Yes, he actually said that! Soooo... I have basically resorted to driving across town to the main post office where I get easy, no problem customer service or I just use UPS on McCullough where they are always helpful and nice. ...Oh and there is one REALLY nice younger lady that works at this craptastic Post Office- she is awesome...and if you absolutely must go I suggest waiting and letting people pass you in line until you get her... ( which ironically is what the crappy manager suggested I do, seriously you ask? yes. seriously) read more

My mail has been delivered to the wrong home address. I previously received mail at my home, but I was told that regular mail carrier was out sick and the new mail carrier doesn't know (or care) where to properly deliver the mail. I spoke to manager at this location and he said he would fix it or talk to the mail carrier. Nothing fixed so far. I have even filed a complaint under the consumer services division using 1 800 number. They said someone would contact me....and nothing. Since I can't get reliable mail service from the USPS, i have to resort to getting a UPS Store mailbox. Sure, it's costs more, but I'm sick of dealing with unreliable service and giving money to the USPS that is broke. read more

Just stopped by to drop off a package and the door was locked 15 min prior to their closing time. As one of the people checking out inside stepped out he unlocked the door to leave and myself and a gentleman were able to come in. We told the girl with short dark hair, skinny and glasses that she couldn't close because their hours say 8:00 am - 5:00pm and which she replied to " I'm the only one here and by the time I finish with everyone is gonna be late" she kept asking everyone as they walked in to lock the door. She obviously doesn't have any customer service skills and I guess she owns this place to be deciding when it's "ok" to close down the store. She should probably be working somewhere else if she doesn't want to work what a job requires her to... just because she wants to leave early or right on time . I wish USPS sees this so they can know what type of staff they are hiring and address this issue. Isn't USPS an essential business ??? So why do they have careless people shutting down whenever they feel the need to leave. read more

I've had no issues here. It's a Post Office, you pickup mail, you leave. Lines suck at any place, but this is not a very busy Post Office compared to others. read more

Very efficient Post Office. I have an on-line business and ship packages daily. Using the tracking numbers, my packages are always accepted and moved along from this location on a timely basis. There are three Mike's behind the counter, as well as others, all of whom have helped with questions and service. No one has ever been rude. I make a point to try to be personable with the crew since I am there regularly. I have seen people in line who were rude and completely unaware of their own responsibilities in sending a package or letter. They expect everything to be done for them, like wrapping and labeling. Good service! read more

I hate to agree with the majority of comments below, but this post office is indeed the worst ever in my experience. Most of the employees I've encountered here are ready & waiting for any inkling of a minor issue & then become rude and abusive to customers. I won't go into much detail, but they are dealing with our social security checks/correspondence, our insurance, utility bills, Medicare, etc., constantly make mistakes, act as if they are above the law and not responsible whatsoever for anything. Additionally, I've heard from many people in the neighborhood that they constantly lose mail or incorrectly deliver mail for residents living blocks away. read more

Love how conveniently located it is considering I live a couple blocks away. But this post office is the absolute worst. Not only do I never, EVER get welcomed with a smile much less a greeting "hello ma'am, how are you?" Or anything even close to that. But they are not consistent with their information. I suggest all carriers/workers/whoever works there, should all be re-trained as far as their knowledge as well as good customer service. If I had a choice, I would switch po's, but this happens to be the closest. read more

I love having the automated postal service so close to home.. Hate that no matter what time I stop off it is rarely stocked with postal boxes or envelopes for priority services. read more