I watched a mail truck pull up to the block of post office boxes on our street. Hyde Park…read moreBeachwood. An individual gets out of the truck with mail in his hand and tied to open the array of boxes. Does not succeed. Goes back into his truck, and then tried again. Still unable to open the boxes to deliver the mail. Drives off. NO MAIL delivered. To add insult to injury , to call the Beachwood post office there is the 800 number - USPS National Customer Service. What a joke that was. 10-15 minute wait for a live person. All other local post offices have a LOCAL number.

come on it's a post office. But I have to say even though the location is very convenient. There…read moreare two ways to get here one entrance from Cedar Road and one off of Lander Road. They have outside mailboxes for after hours and inside it's just like any other post office... including the typical unhappy and grumpy workers. I really can't figure it out. If their job is so bad why don't they quit and get a job that makes them happy? I mean they are lucky enough to have a job with normal hours, great job security and benefits so why so grumpy? And why take it out on us? I swear I have a panic attack when I wait in line because I know how mean and awful they are going to be.

This is my favorite post office. I use it a lot and am often greeted by name as I stand in a short…read moreline. Each person behind the counter explains the services I request and we often share a laugh or two!! Thank you for your patience and smiles!!! Iris N

Well.... after my visit today I can understand the other not so favorable reviews. It's…read moreunfortunate! I visited today and the service I received was far less than friendly. The clerk that I spoke with at the counter was not customer friendly in the slightest. I was not the only person that noticed either.... after I spoke with the clerk and got the paperwork I needed, I stopped at one of the stations to complete it before I left. Another patron approached me to comment about how rude the clerk was. I guess receiving good service is hit or miss here....

Really friendly service! This is my post office of choice from now on.read more

This place will steal your packages from you then try to deliver an empty box. I recently had a…read morepackage opened and the contents stolen. The office stated that the package was to be held because the customer wanted it that way. Once it was delivered the next day it was completely empty. The driver and the person inside are thieves

People give post office's a bad rap, but honestly, I've rarely had a problem here. If you treat…read moreworkers with respect, they usually present their best version of themselves.

Really rude customer service, I get you work with customers all day but no individual should be…read morebelittling another. I really hope the attendant that served me today has a happier day. The only pro with this location is that it opens later than other locations.

Located in a business park. Large. Services and postal rates are noted on wall boards. Lots of…read moreenvelopes, cards, and packing supplies. Hundreds of personal indoor mail boxes. Friendly. Lots of parking.

This location was awesome! Very friendly staff and fast moving lines…read more I found it easy to maneuver the post office and there was someone in the lobby waiting to help. There was ample parking and the lobby was clean. I've been to multiple post offices. As you can see from my reviews. This is by far the best one on the East side of Cleveland. If highly recommend it.

I think it's equally important to write a positive review as well negative when sharing…read moreinformation. I want to acknowledge what a pleasant experience I had today at this post office. I drove a distance knowing that this post office had a good reputation for being kind and efficient. I was stressed to get some important mail sent overnight. It's too soon know the outcome of delivery but the woman working in the office this morning did everything at her end to accommodate me and make sure she provided me with great service. She took the time to package my mail in a smaller envelope so it would be delivered to an apartment mail box and double checked all my information. This was the best service I have had in a long time when Simone goes above and beyond to help someone!

I actually make a special trip to the Gates Mills post office instead of just tossing my mail in a…read morebox. Mary, Ed and all of the other staff are exceptional. They are very helpful with packaging options and always try to ship the most cost effective way.

Perhaps I am wrong to blame this Post Office branch for this - but who else can I point to?…read more I drove 25 minutes out of my way to this post office on December 11 and stood in line for 30 minutes to mail (priority, certified) some important legal documents to Houston, TX. After days and days of daily e-mails telling me it was either delayed or "out for delivery" - it finally arrived on December 28 Lesson learned - FedEx or UPS in future, every time! Review #1 2019

We regularly get the wrong mail that's meant for our neighbors and important mail or ours gets…read moredelivered somewhere and we get b ok answers from the post office. We were told to take our attitude elsewhere when showing in person to find our mail. This is a government run facility and it needs to be regulated better.

Calm, welcoming environment with many students. Sometimes you have to wait about 5 minutes for…read moresomeone to come assist you, but the transaction is quick.

I've TRIED to go to this mini-post office a few times and have been unsuccessful because the same…read moreemployee working literally does everything in her power to make zero work for herself. I feel like she knows every loophole to say no you can not mail anything today. Either she's going on break, you have to go tape back at home (EVERY postoffice in my life has offered me tape). I'm sure she accepts letters she just has to put in a basket or gives stamps out but anytime I've gone with a package she's said no because of 'blah blah blah' so I just leave and have to pay way more at fed ex or go to a much further post office with nicer employees. Would be nice if they had someone who wanted to help customers instead of turn them away!