Worst post office in the state of Indiana. Incompetent liars. Constantly damage or lose packages…read moreand take no responsibility for it. Despicable!

Friendly staff at this post office. They are very efficient and helpful with customers' needs…read more Sometimes I have gotten there right at closing time and they have graciously let me in to take care of business at the window. The clerks always let me know there is a survey that you can go online to fill out and let them know how they're doing. This is an older building and is in need of some updating. There is street parking available in some additional parking on the side of the building. One thing I have noticed is sometimes when dropping the mail off in the outdoor mail bins, the "Out of Town" one gets quite full towards the end of the day. Sometimes the mail is almost falling out! I mentioned this to one of the clerks at the window and she said they do try to do their best to keep up with it. She did say that mail can be put in either mailbox, it does NOT matter whether it says local or out of town so that was good to know. Review #49 02/18/17

The staff are always friendly and helpful. One thing to note is that if you have to show a QR code,…read moremake sure you open it before going in. It's almost impossible to access the internet once you've gone inside. So if you open it prior to going in, you won't have to lose your place in line.

I have the best mail people of anybody, Kyle and Scott..they always are very kind & professional…read more Not the weather or anything keeps them away; I am so proud to know them!

I come in here quite a bit, i usually have an amazing lady who helps deal with my packages but…read moretoday (6/16/25) almost the entirety of the staff was incredibly rude and disrespectful, the lady with the short black hair glasses and tattoos on her arms, spoke to me in a very rude tone saying she never called for me after moving up in line by a step. and then when i said she was being rude she just raised her eyebrows and stormed off, Another girl and guy assuming the guy was the supervisor were bad mouthing another customer who was "Not patient enough". For their liking. The only kind person was the sweet asian lady who helped me with my package.

The person who helped me was very rude. She spoke rudely and seemed like she didn't want to work…read more She made me wait a long time for no reason, just because she was talking to another employee (not work-related).

I stopped by this post office to mail off my passport renewal documents, and the visit went very…read moresmoothly. The location was easy to access since it's a standalone building with its own parking lot. When I arrived, it wasn't busy, so it was simple to find where I needed to go. There were about three employees assisting customers, and the line moved quickly. The clerk who helped me was very friendly and even offered to review my documents to make sure everything was accurate before sending them off. Since I was mailing original, important documents, he also explained the different tracking options available, which I really appreciated, it gave me extra peace of mind. This was a quick and efficient experience with helpful service.

What an adventure I had at the Franklin post office meeting Wyatt Earp. Wyatt was extremely helpful…read moreand friendly. I appreciated his help.

The employees are super friendly! They will answer all of your questions. The Postmaster is…read morewonderful, as is the Supervisor. Thank you Beech Grove Post Office employees!!!

They're full of excuses and lazy. Don't bother asking for your packages to be scanned in. Every…read moreother post office in the area does it, except this one. Terrible customer service.

Absolutely HORRIBLE. Scheduled a passport appointment for my kids only availability was a month…read moreout. They called me 15 MINUTES before my appointment to cancel after I had just pulled my kids out of school for the appointment. Stated the only way to get in was to reschedule online again. Appointments a month out still. Absolutely ridiculous. Called and asked them to call back to figure it out and (of course) no call back.

They've had my package for 10+ days and will not answer the phone. I'm thinking about suing because…read morethis is highly unprofessional.

The staff is cheery and efficient. The facility is conveniently located just off Highway 52, and…read morethe lot is cleared in snowy weather. Rent a box and you'll have 24 hour access to your mail (and boxes that fit in their 4 keyed lockers), safe from porch pirates. BUT the hours are literally lacking...be sure to check online to be sure they're currently open.

The Fountaintown post office is a small building made of brick that is one building off of Highway…read more52 in the middle of town. It has been there for many years and the building is kept up very well. And there are several parking spaces, but if you drive a large truck it can be a little tricky backing up due to the neighbor's fence on the edge of the property line. They changed their hours but are normally now only open about 4 hours per day. Usually from about 10 a.m. till 2 p.m. they have the drop off box in the front outside. And can process any shipping needs you have if you can catch them while they are open. This is a very small town so it is still lucky to have a post office as many were closed. They have p.o boxes for rent inside with 24 hour access.

While I've been spending an awful lot of time recently working on cleaning out my recently passed…read morefather's home, I knew it was supposed to rain today and decided to skip visiting Putnam County in favor handling some legal and logistical issues. This included a visit to the Post Office to complete my father's change of address (Boy, that's a loaded concept when the person has actually passed). While a change of address can typically be handled online or via a simple form, when the person is deceased it actually requires an in-person visit. Since I was on the northwest side of Indy, I opted to visit my old stomping grounds and went to the New Augusta branch at 84th and Moller Road. This is a large branch in an office/industrial park area. I won't quite say it's hidden, however, it's definitely set apart a bit. This branch offers self-service kiosks, PO boxes, gift cards, greeting cards, domestic money orders, inquiry money orders, mailing, pickup, business, and biometric services (by appointment). They do not offer passport services here. As you pull in, you go left if you just want to drop off mail. To the right, is a nice-sized parking lot with a couple accessible spots. There's an appropriate ramp, of course. As this is an older branch, there's no automatic doors. There are actually three doorways to get to the area for help/customer service - two at the main entrance and one separating this area from the self-serve areas. The counter is also not ADA friendly as it's much higher. The good news is that the employee I worked with was pretty awesome. She helped me with the form, got the necessary copies (if you're doing a change of address because of death, you'll typically need at least the death certificate and likely the probate order indicating you're the personal representative for the estate - this is why it has to be done in person). I watched the employees interact with customers and was impressed. They were timely, professional, friendly, and I appreciated that they reminded customers of a price increase coming up. I'm disappointed by the lack of access. It's pretty significant. However, the customer service was good. Overall, I'd say this was a solid mid-range experience. It didn't blow me away. It also wasn't really negative in any way. It was a solid middle-of-the-road experience. I'd easily go back as this branch was definitely quicker than the Nora branch and there was an overall helpful vibe. I got in and out quickly and got everything I needed done - plus, the employee told me exactly what I should expect in terms of timelines.

I want to give a shoutout to the young gentleman at this location. He consistently goes above and…read morebeyond to ensure a positive experience for customers. I would happily wait longer just to work with him because he always seems to be well-prepared and provides exceptional customer service, which is the best I've ever encountered at a post office.