LESS than "zero help"! The Gonzales post office is the most incompetent federal office I've had…read morethe pleasure of visiting. You bring a return (Amazon) to the USPS in Gonzales. The label provided by Amazon APPARENTLY isnt good enough for them. They can't print the label, even though Amazon gives the option to print. it won't look up anything for you, or even tell you how to print (or even FIND) the label they will accept. Then, when I asked about the "pick up", which Amazon said the USPS will do... she couldn't answer any questions about that process either. The USPS in Gonzales, has got to be full of DEI hires... as the double minority person behind the counter, couldn't answer a single question, ABOUT THE USPS' SERVICES!

Worst mail service ever. Every single time I check my business P.O. Box I have someone else's mail…read morein my box, including checks that belong to other businesses, personal mail, and even someone's SOCIAL SECURITY CHECK - all addressed to a completely different address. No wonder no one gets their mail on time or at all. And no wonder their utilities get cut off for non-payment. Some serious changes need to be made ASAP!!!! Avoid mailing thru USPS, as they either don't take their jobs seriously or just don't care!!!! And their delivery services to physical home addresses are just as horrible!!!!

The staff here is extremely kind. They are happy to help and the Postmaster is always available and…read morepleasant.

I paid for a post office box for a temporary move. I kept this about a week. When I closed it of…read morecourse I cancelled the forward and reverted back to my original address. Still 4 months later, no mail. I have been back and forth to this post office to inquire if I have any mail and no... I was told it may be lost in transit somewhere. For 4 months. Oh , don't try to call them... you won't get anyone.... EVER

I venture here often as I have an online store with packages going out all the time. I love all the…read moreladies who work here. Especially Candice. She is super sweet and extra efficient. They always take my packages quickly and handle anything I need. I've never had to wait more than a couple minutes either. I will always use this post office even if the other is closer to my home.

This is a cute post office and in a rural location. This all you need in a nut shell! The staff is…read morevery friendly and treat you like family! I had to address the supervisor about not receiving all my mail but she assured me she would personally monitor the situation. I actually saw her at my place and was very impressed that she followed through! They do have PO boxes bit it's a small place so I'm not sure about their availability. The location is very convenient for me since it's in a good location! I'm very happy that they took care of my situation and feel comfortable approaching them if I have any questions or concerns!

The location in downtown Baton Rouge Louisiana Is one the most horrific post offices. The line is…read morealways long most of the employees are rude and disrespectful and act as if they don't like their job. If it's more that two workers one doesn't have everything to serve you. They never smiling just a very unfriendly place.

Jill Davis; was a kind sweet woman who helped me greatly with my needs…read more She really wanted to please everyone there.

My experience inside this Post Office has always been great but the Mailman to my 63300 Jules Rd…read morePlaquemine, La 70764 is really messed up . My neighbor at 66300 Emily Rd gets my mail in there box 3 to 4 times A week . I live on Jules Rd not Emily rd . And most of my packages get delivered at someone else's address and not mine I'm tired of keeping to have to go see if I can find my package it's like playing hide and seek to find my packages and most of the time I don't find my packages and call the Post Office Again and they assure me it's been delivered to me and send me a picture and it's not my house or address so how could it been delivered to my address and were the packages get left. Was not mine. I have put in I know at least 9 times or more and they always say they will find out what's happening so it would stop happening to me but it hasn't stopped. Not happy with the mailman that don't know my address is On 63300 Jules Rd and not Emily Rd . I even put up a very big mailbox with my Jules Rd address and still happening and I have my address also on the front of my house to

This post office is huge and all the times I have ever been, no lines!! It's always served it's…read morepurpose and has made my shipping needs a cinch for me. Unfortunately these days, with life flying by so fast and never enough time in the day, I wish I could do all my postal duties from home (shipping large boxes, etc.). The one thing I can't stand is getting to a post office and the line is out the door and there is 1 clerk serving all the patrons. Annoying, right? Well, you will never encounter this problem at this neighborhood post office. Plus, if you have any mailing/shipping supplies, they have it!

Very bad experience with trying to get my passport processed…read more Tried to schedule online and found an appointment several days in the future, on Saturday morning, and took it for both passport and photo. I arrived 10 minutes early for the appointment to find the place apparently closed. The lobby door was open, voices were coming from behind the door to the left, but the lights were off and door locked to the passport office. The door to the office was decorated with a variety of contradictory signs, which if you put them together would indicate that they take more lunches than a hobbit. Also, apparently they do not take passport photos even if they accept appointments for that service. Also, apparently they do not actually come in to provide services even after accepting appointments for this. While I was waiting and trying to figure out if I had made a mistake two other families came in, all with an appointment at the same location for passport services. We all stared at the darkened door. One couple knocked, resulting in the voices behind the closed door going quiet but no other response. If the facility is closed on Saturday (which is not the case from their posted times) then they should not accept appointments for that day. If something came up and the staff could not make it, why did they not call or text us?

Misleading! This is not a traditional post office. Do not come here hoping to mail something or but…read morestamps, but do go here for passport photos and purchases. Not sure what else patrons may need. No complaints on service, just that I was mistaken, parked, and went in before realizing they can't help with what I needed.

I genuinely rarely leave a bad review anywhere but this one sat with me for a while…read more On May 15, I was notified that my package was "out for delivery". A little over an hour later I got another notification that it has been marked "returned to sender". I don't live in a gated community, there's no code required to enter anything, and my house is 20 years old so it's not like I'm in a new subdivision or anything. I got off work at 4 PM and went straight to the post office to see what happened. The lady at the desk had me write down my tracking number so she can see which carrier it's on. She informed me it hasn't arrived back at the post office yet, but they should be returning around 5 PM so she'll give me a call when they're back to come pick it up. At 5 PM I get a call from a woman named Patricia Armstrong. She said my package has arrived back at the post office and if I wanted to come pick it up from there then I have to pay a $16 fee. That's double what I paid for shipping originally. So I asked her why my package could not be delivered, and why is there an additional fee for having to use my own gas and vehicle to pick up a package that I already paid for shipping on? I was given no reasoning for their failure to deliver my package, and she said that's the redirection fee if I want to pick it up myself, otherwise they will return it back to sender and I can replace my order and have the new one redelivered. I'm still confused why my order wasn't delivered. I have double checked my address and everything on the order invoice and everything was correct.

If I could give this location zero stars I would. The employees are extremely rude and…read moreunprofessional. Very unwelcoming environment and needs training on how to treat their customers.

I genuinely don't understand how this post office is run. I was supposed to receive my mailbox key…read moretwo weeks ago, and I still don't have it. On top of that, they made us fill out FOUR separate forms because they kept losing them just so our mail could be held at the post office instead of being delivered to our mailbox. Every time we go in, we're told they'll "talk to the supervisor," and somehow it gets messed up again. There's zero accountability, zero organization, and no sense of urgency. The staff seems completely incompetent and no one knows what's going on. To make it even worse, they don't answer the phone, so there's no way to get updates without going in person and dealing with the same issues over and over again. This has been beyond frustrating and honestly unacceptable. 0 stars if I could.

The line was short, the lady who handled my package was nice (and complimented my earrings teehee),…read moreand they actually taped my box, unlike the last post office

This is post office was so convenient for those that live in the Port Allen/West Baton Rouge area…read more It's easy access from the Mississippi River Bridge/I-10 freeway and one of the larger post offices on the west side. I have always loved the staff here because they have been overly helpful and there was never a super long line. Your postal needs can be taken care of here and they are equipped with the supplies you may need for your shipping needs, too.

I love coming to this post office. It is quaint and the staff is always very helpful and friendly…read more The line is usually not long, if there is one and they offer a variety of mailing supplies for purchase.